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Super 8 Carlsbad

2.0 of 5
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3817 National Parks Highway, Route 62/180 South, Carlsbad, NM 88220
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Super 8 Carlsbad
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Ranked #12 of 19 Hotels in Carlsbad
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215 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (23)
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1 review
4 of 5 stars Reviewed 2 days ago NEW

The lobby needed some cheering up and should feel more welcome as well as the halls. But the lady at the front desk Julie was so kind and sweet. She accommodated my family in the room I wanted and went to great lengths to make my little girls feel like they were people. She held a conversation with us while... More 

Was this review helpful? Yes
Fort Stockton
1 of 5 stars Reviewed 5 days ago NEW

Not so good. It was really old. The bedspread had a big stain on it. The bathroom sink was not cleaned very well.

Review collected in partnership with Super 8

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Travelers are raving about these Carlsbad hotels

San Antonio, Texas
1 review
1 of 5 stars Reviewed 1 week ago

Tv didn't work and staff directed me to owner who wouldn't get in until 11p. Too late and pool was closed.

Review collected in partnership with Super 8

Was this review helpful? Yes
Praful P, Guest Relations Manager at Super 8 Carlsbad, responded to this review

I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us We hope to someday see you again and completely transform your view of our service and hospitality. More 

Weatherford, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Started off with checking in only to find out there was no elevator and we had to carry all of our stuff up a flight of stairs. Then a big sign at the check in desk saying the pool was closed. Get to my room and am welcomed by two bugs and dried gunk that had run down the wall... More 

Was this review helpful? Yes
Praful P, Guest Relations Manager at Super 8 Carlsbad, responded to this review

I deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. It is very distressing and disheartening to see that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance... More 

Butte, Montana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was so cared for by Savannah at the front desk the first day I arrived after being abandoned in Carlsbad. She actually located people to assist me. Then Victoria, the 1st floor maid offered to take me where I needed to go after she finished work. Eventually she and her husband Steve became life-long friends as they saw to... More 

Review collected in partnership with Super 8

Was this review helpful? Yes
Praful P, Guest Relations Manager at Super 8 Carlsbad, responded to this review

I can't begin to tell you how much we enjoyed reading this review. We want you to feel like family and if our staff is making you feel this welcomed, loved and at home, then we know we're doing our job! I am happy that we were able to help you and support you during such a difficult and trying... More 

Dallas, Texas
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Choices are limited in Carlsbad due to oil worker occupancy, and I was forced to stay here last minute. I've stayed in a lot of less than satisfactory places in my travels to the hot spots of the oil industry and this one made the list of places I won't return to. Bathroom had mold spots, bed appeared to be... More 

Was this review helpful? Yes
Praful P, Guest Relations Manager at Super 8 Carlsbad, responded to this review

I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. Your comments help us to see where we need to improve and we appreciate that you... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It is three stories with no elevators. The hallway smelled of urine. Bedrooms and bath were very small but some what clean. Breakfast was lacking, ran out of butter for the toast and waffles and only milk was Whole milk. I guess you get what you paid for but next time I will pay a bit more to stay somewhere... More 

Was this review helpful? Yes
Praful P, Guest Relations Manager at Super 8 Carlsbad, responded to this review

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. Thank you for taking the time to share your experience and to bring these matters to our attention. We hope to see you again someday and to transform your opinion of our hotel and service. More 

Muldrow, Oklahoma
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was clean and bed was comfortable. The motel itself could you some cleaning on the outside. People were friendly enough. Even if the woman behind the counter walked around barefoot. That was kinda strange. A little pricey for a super 8 at $100.

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Chico, CA
Level Contributor
140 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed June 27, 2015

This was just an over night quick stop. Room didn't seem outdated so maybe some has been remodeled. Our room was clean and the breakfast room was clean. Good location and price. Only negative for us was hauling everything up to 2nd floor without an elevator. We would stay here again.

Was this review helpful? Yes
Praful P, Guest Relations Manager at Super 8 Carlsbad, responded to this review

Your positive review means a lot to us. I am glad that you enjoyed the value and the convenient location of our hotel. We also appreciate your ideas for improving on our amenities, and we look forward to serving you again! More 

Denver
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed June 26, 2015

The property is in need of repair and update. The staff was ambivalent and not helpful. We had to hunt someone down to check out. The washer worked but the dryer we put coins in for 3x and still didn't dry. The pool was out of order but looked fully useable Won't be a choice for us next time. There... More 

Review collected in partnership with Super 8

Was this review helpful? Yes
Praful P, Guest Relations Manager at Super 8 Carlsbad, responded to this review

I am terribly sorry to learn that you experienced so much difficulty during your stay. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We will address the maintenance task right away for the benefit of... More 

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