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Super 8 Carlsbad

2.0 of 5
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3817 National Parks Highway, Route 62/180 South, Carlsbad, NM 88220
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Super 8 Carlsbad
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Ranked #10 of 19 Hotels in Carlsbad
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196 reviews from our community

Traveler rating
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    57
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    62
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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El Paso, Texas
Contributor
15 reviews 15 reviews
13 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Spent a night in Carlsbad, New Mexico for a funeral. This place was not bad at all. Its located just as you drive into Carlsbad from El Paso on 62/180. Clean Rooms, good service, friendly staff. The hotel nightly prices in Carlsbad, New Mexico are outrageous, due to the oil companies having booked most of the rooms and pay a... More 

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Yoder, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Overpriced hotel. Pubic hair in the tub. soiled & stained towels. Disgusting room, T.V. did not work, room was way too small for the price. Only high light was the wifi worked pretty well. This is by far the WORST Super 8 Motel I have ever stayed at and should NOT be a part of the Super 8 family.

Review collected in partnership with Super 8

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Clearwater, Florida
Top Contributor
331 reviews 331 reviews
33 hotel reviews
185 helpful votes 185 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room smelled very clean -- so many don't. We stayed two nights. First day breakfast was lacking (no yogurt, spoons) but 2nd breakfast was better. Clean, neat room except when I opened the refrigerator to put our food in there -- I found a Domino's pizza box.....who knows how long that was in there???? It is so funny how you... More 

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Hurley, Mississippi
Contributor
12 reviews 12 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

There was rotting food left in the refrigerator that had the entire room smelling like a dump. No toilet paper in th room and we had to go down and get it ourselves. The "breakfast" was horrible. No cereal left in the container, the waffle mix was seep rated and th coffee tasted old. Still had the second night to... More 

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Fruitport
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We chose this motel because it was convenient (40 miles) to Carlsbad Caverns NP and Guadalupe Mountains NP another 30 miles. The price was reasonable compared to the facilities around the caverns. There is nothing near Guadalupe. Room was clean and fairly comfortable. Front desk was unattended for a period of time and the back door which we were near... More 

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praful07451, Guest Relations Manager at Super 8 Carlsbad, responded to this review

We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our breakfast and staff services and overall hotel quality. We appreciate how you have let us know what areas of our service impressed you... More 

El Paso, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

The hall smelled like an ashtray even though it is a nonsmoking hotel, the mattresses were incredibly uncomfortable and hard and old that we had to go to Walmart and purchase an extra mattress pad, not only was the bathroom dirty but the shower was disgusting and didn't drain, the water was up to my angles by the time I... More 

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praful07451, Guest Relations Manager at Super 8 Carlsbad, responded to this review

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. I want to assure you that we do our best to ensure that smokers do not smoke in our nonsmoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of... More 

Catlsbad, Nm
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed February 21, 2015

We were happy to get a room on the main floor just a few steps from the entry. The room was smaller but we were in late and just happy to hit the hay for the night. We were gone at 6 am so we missed out on breakfast.

Review collected in partnership with Super 8

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praful07451, Manager at Super 8 Carlsbad, responded to this review

Your positive review means a lot to us. I am glad that you slept well and that your short stay was comfortable. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

Weatherford, Texas
Top Contributor
99 reviews 99 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed February 3, 2015

Be prepared to pay an astronomically high rate for a very poor room. The towels were not changed daily. The front desk was unattended for prolonged periods of time. Room keys randomly quit working (and of course there was no attendant at front desk to help). When front desk clerk reappeared I inquired about the hotel's wifi password, but he... More 

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praful07451, Manager at Super 8 Carlsbad, responded to this review

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. I also apologize that we are unable to provide fresh towels on a daily basis and for the front desk issues that you encountered. I hope you will accept our sincerest apologies for these difficulties, and I thank... More 

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