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BEST WESTERN Stevens Inn

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1829 South Canal Street, Carlsbad, NM 88220-6517
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BEST WESTERN Stevens Inn
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BEST WESTERN Stevens Inn
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377 reviews from our community

Traveler rating
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    64
    57
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gerenzano, Italy
Top Contributor
54 reviews 54 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have been here for a week, during a job-trip in New Mexico. My expectations at the beginning were very high....but at the end the level of this place is not equal to my expectations! Clean the rooms, there is only a automatic laundry and not a room-service! Not so quite place, sometimes during the night it is possible to... More 

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Phoenix, Arizona
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Reception staff were very friendly and room was a good size and clean. After riding all day we went in the lounge for a drink. A tall, old, miserable man strode toward us demanding ID in a very confrontational manner. My first reaction was to say no due to his brusque manner and I asked who he was. He said... More 

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The Woodlands, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

Usually best western has a good product for the price. Not this time. The front desk was not concerned with any problems and the room stank. To be fair, the decor was nice, and the breakfast hot. There is a bar and restaurant on the property.

Review collected in partnership with Best Western

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Travelers are raving about these Carlsbad hotels

Naples, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The rooms were comfortable but amenities were poor. Pool was unavailable during our entire stay. "Full Breakfast" as advertised was less than desirable. Fourd hair in my food on the first morning so chose local restaurant after that. I did not think the value was up to par with what we paid for the room.

Review collected in partnership with Best Western

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Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed for two nights while visiting Carlsbad Caverns with our family. Had reserved 2 queens with a pull-out for our 5 family members. When we arrived, the room we were given was occupied by maintenance, under repair, and not useable. No other suite was available so one of our party had to sleep on the floor until another room freed... More 

Review collected in partnership with Best Western

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Orlando, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed here while visiting the national parks. All hotels in the vicinity of the parks are priced higher than average. This hotel has a restaurant with a good salad bar. Everything in the room was fine. Fitness center is fine. At night I heard the trains but it wasn't bad.

Review collected in partnership with Best Western

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Highland, California, Usa
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are regular Best Western guests in California and needed a place for one night on our recent road trip to Carlsbad Caverns. This property isn't new, but we tried it out of convenience to our travel plans. The room we had was HUGE, almost suite size. Amenities were up to date . Staff were super helpful, and the restaurant... More 

Was this review helpful? Yes 1
Littleton, CO, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

This place charges way to much for a outdated and run down facility. Its advantage is its close to Carlsbad Caverns National Park. The attitude of the employees is very slow and maybe they will get around to it, and maybe not. I was told they had high speed internet, when in fact it didn't work for the 2 nights... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 3 weeks ago

This place is great! It reminded us of motels/car trips in our childhood. The rooms redecorated and very clean and the beds/pillows very comfortable. A very inviting place in a great location. The included breakfast buffet was good - the eggs are real - not powdered. Staff was friendly and personable. It is a bit more expensive than expected but... More 

Review collected in partnership with Best Western

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2 reviews
2 of 5 stars Reviewed 4 weeks ago

This motel is below the Bestwestern's average. The room was very basic, and the internet almost didn't working. For the price I paid (which was not cheap for a Bestwestern hotel, but I guess that might be the way things are in Carlsbad), I was expecting at least something comfortable. One overnight stay was enough. Not recommend.

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