I stayed here at this hotel, and while I was there I ate at the restaurant. One of the waitresses took an additional $50.00 on a $30.00 ticket. She waited until I left and then added more money to the ticket. They have not been very accommodating to our problem and keep refusing to fix the situation to make it... More

A large motel (over 200 rooms - many ground level), the Best Western Stevens could offer a lot. We had a very large room but there was not enough furniture (lack of seating choices). It was very pleasant, though, sitting outside in the early evening with our nightly drink. None of the ice machines on the property worked and I... More

Great, clean, large w/handicap accessable bath. Good breakfatst buffet. Would highly reccommend staying there. More

I stayed at this property in November and again in December. The room we had the first time was decent and comfortable. The second room is old with thin walls I can hear the tv through from next door. The sink in the bathroom is so low it's ridiculous. The hotel is decent for the price but the room location... More

The price was a little high but the room was adequate. We were really disappointed in the breakfast. The bacon was overcooked and barely edible. The pancakes were at best lukewarm. I had to ask the waitress twice for tea. More

We picked this motel based on reviews and it met our expectations. The staff was friendly and helpful. The room spacious and it was nice to pull right up in front of our door. Cleanliness was ok. We could tell that the staff just did a quick wipe down (as in we could see the white-ish wipe lines on the... More

On a positive note, our room was extremely large however the furnishings looked as though they hadn't been upgraded in decades. The common areas of the hotel (lobby and dining area) were nice and the staff (front desk and dining room) were friendly and helpful. We found the prices quite high compared to comparable Best Westerns that we had stayed... More

huge property, almost like a small city. The staff gets around on golf carts. I was upgraded to a king suite(rewards member) Very nice room, I was at first worried it would be noisy, as it backed up to the busy road, but did not hear a thing all night. It also rained all night, super quiet in room. Would... More

What a great hotel in Carlsbad, New Mexico! The pricing was quite reasonable. We enjoyed the breakfast, provided gratis, each morning. One evening we dined in the restaurant and we all found the meals to be delicious. Lovely outdoor pool and I had it all to myself one of the mornings. The staff goes out of their way to accommodate,... More