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BEST WESTERN Stevens Inn

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1829 South Canal Street, Carlsbad, NM 88220-6517
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BEST WESTERN Stevens Inn
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BEST WESTERN Stevens Inn
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373 reviews from our community

Traveler rating
    48
    106
    100
    62
    57
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139
100
17
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights while visiting Carlsbad Caverns with our family. Had reserved 2 queens with a pull-out for our 5 family members. When we arrived, the room we were given was occupied by maintenance, under repair, and not useable. No other suite was available so one of our party had to sleep on the floor until another room freed... More 

Review collected in partnership with Best Western

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Orlando, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

I stayed here while visiting the national parks. All hotels in the vicinity of the parks are priced higher than average. This hotel has a restaurant with a good salad bar. Everything in the room was fine. Fitness center is fine. At night I heard the trains but it wasn't bad.

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Highland, California, Usa
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We are regular Best Western guests in California and needed a place for one night on our recent road trip to Carlsbad Caverns. This property isn't new, but we tried it out of convenience to our travel plans. The room we had was HUGE, almost suite size. Amenities were up to date . Staff were super helpful, and the restaurant... More 

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Littleton, CO, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

This place charges way to much for a outdated and run down facility. Its advantage is its close to Carlsbad Caverns National Park. The attitude of the employees is very slow and maybe they will get around to it, and maybe not. I was told they had high speed internet, when in fact it didn't work for the 2 nights... More 

Review collected in partnership with Best Western

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Travelers are raving about these Carlsbad hotels

1 review
5 of 5 stars Reviewed 1 week ago

This place is great! It reminded us of motels/car trips in our childhood. The rooms redecorated and very clean and the beds/pillows very comfortable. A very inviting place in a great location. The included breakfast buffet was good - the eggs are real - not powdered. Staff was friendly and personable. It is a bit more expensive than expected but... More 

Review collected in partnership with Best Western

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2 reviews
2 of 5 stars Reviewed 1 week ago

This motel is below the Bestwestern's average. The room was very basic, and the internet almost didn't working. For the price I paid (which was not cheap for a Bestwestern hotel, but I guess that might be the way things are in Carlsbad), I was expecting at least something comfortable. One overnight stay was enough. Not recommend.

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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I have done a lot of traveling in my life and stayed at many different places throughout the United States and this has got to be the most awful experience I've had. Mostly because of the restaurant in the hotel "The Flume". We were there for two hours before the realized they had lost our ticket. We never once made... More 

Was this review helpful? Yes 3
Albuquerque, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

I thought I was getting a good deal and should have known better. Lighting was poor in the room, walls were paper thin and I heard the people on either side of me clear as day. Internet didn't work. Was told it would be an hour to fix, and three hours later still wasn't working. When I checked out, I... More 

Review collected in partnership with Best Western

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Baton Rouge, Louisiana
Top Contributor
80 reviews 80 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel when we were doing our tour of NM in Sept. 2013. It was great from top to bottom. The service was stellar, they had both a restaurant and a bar attached, and the rooms were very comfortable. We were very happy about the setup of the rooms, as we are particular about the size of... More 

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KCMO
Top Contributor
87 reviews 87 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 22, 2015

We had a reservation for four adults, but the room only had three towels. I also had bumped my head on the clothing rack (the shelf sticks out a huge way from the wall) and was bleeding. My wife went looking for the ice machine, but it was not working near our room. She had to go to the lobby... More 

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Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I am sorry the room only had three towels in it. With a reservation for four adults another towel should have been available for use. All of our ice machines are now working. The cold temperatures and outdoor corridor make the winter time very hard on ice machines. I hope to improve the guest perception of a average stay for... More 

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