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BEST WESTERN Stevens Inn

2.5 of 5 1829 South Canal Street, Carlsbad, NM 88220-6517
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BEST WESTERN Stevens Inn
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BEST WESTERN Stevens Inn
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365 reviews from our community

Traveler rating
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    98
    60
    55
See reviews for
136
99
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51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Baton Rouge, Louisiana
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel when we were doing our tour of NM in Sept. 2013. It was great from top to bottom. The service was stellar, they had both a restaurant and a bar attached, and the rooms were very comfortable. We were very happy about the setup of the rooms, as we are particular about the size of... More 

Was this review helpful? Yes 1
KCMO
Top Contributor
87 reviews 87 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a reservation for four adults, but the room only had three towels. I also had bumped my head on the clothing rack (the shelf sticks out a huge way from the wall) and was bleeding. My wife went looking for the ice machine, but it was not working near our room. She had to go to the lobby... More 

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Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I am sorry the room only had three towels in it. With a reservation for four adults another towel should have been available for use. All of our ice machines are now working. The cold temperatures and outdoor corridor make the winter time very hard on ice machines. I hope to improve the guest perception of a average stay for... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

There was heathens outside cooking bbq and playing loud music and binge drinking very unwelcoming and alot of construction going on wasnt pleased but did keep a roof over my head. Location is okay went for the Christmas on the pecos.

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Marshfield, Wisconsin
1 review
2 of 5 stars Reviewed 2 weeks ago

Service desk would not fix WIFI problem so we did not have access in our room. Breakfast service was very poor and supposed hot food was cold. Service desk could not explain $20 authorization charge to my credit card company so that I could understand it's existence. The woman at the service desk was very loud and rude which embarrassed... More 

Review collected in partnership with Best Western

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Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I apologize about your experience at the Best Western Stevens Inn. The $20.00 preauthorization charge is for incidentals. It is along with the room charge which is also a preauthorization. I will speak to our food and beverage manager about our breakfast buffet. Cold food is not acceptable. Customer satisfaction is always our top priority rudeness will not be tolerated.... More 

Guilford, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Arrived late in the day to find no toilet paper on the roll, an empty tissue box, a light next to the bed which didn't work because there was no plug for it to plug into. Then the smell in the room caused us to have breathing problems all night. The tile floor was dirty with spots that looked like... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I am sorry your stay was not an enjoyable one. No toilet paper on the roll and an empty tissue box are not acceptable. The bed light must have been unplugged during the deep cleaning process. The Stevens Inn takes great pride in our cleanliness. Our oatmeal is made fresh daily and should be refilled once the pot is empty.... More 

Logan, New Mexico, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 weeks ago

$200 a night for a room that wasn't even standards of a no name "hourly" motel. I was shocked at how they keep raising prices and lowering the quality. Also, my room was charged to my credit card by the time I walked to my car. Shows up as purchase by internet. Asked for a smoking room, confirmed a smoking... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

The Best Western Stevens Inn is currently under one of the most extensive property improvement plans imaginable. The hotel has been a landmark in Carlsbad for many years. Keeping up with the newer properties is a difficult task. I apologize about the issues which you addressed. I will speak with my breakfast attendant concerning your experience. Our breakfast buffet is... More 

Carson City, United States
1 review
1 of 5 stars Reviewed January 26, 2015

This place is Horrible. Checked me in to occupied rooms twice! Finally put us in a vacant room that was a so called suite?Smelled like dirty feet and they charged us for an upgrade. Mold and broken tile everywhere. Sink plugged up everyday. No hot water for two days with no warning. This place is worse than a Motel 6.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I am sorry your stay was not an enjoyable one. Our operating system at the Best Western Stevens Inn does not let us check customers into a room which already has a guest in it. Sometimes during certain circumstances this can possibly happen. All of our rooms are cleaned with top of the line cleaning chemicals from different vendors who... More 

colorado, United States
1 review
3 of 5 stars Reviewed January 25, 2015

This hotel is accommodating but a little worn. The cost of $154 night is high compared to hotels in a lot of other cities. Taking advantage of the oil boom. Maybe with price of oil dropping their rates will decrease accordingly. This hotel is like a lot of Fairfield inns where you can stay for $81-$119 per night. In fact... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

All of the oilfield communities are getting a higher price for their rooms. The boom of the oil and gas industry has been a blessing for hotels and restaurants. The workers are hard on the rooms. It is kind of a tradeoff with higher rates and excessive wear on the rooms. The room prices are starting to edge downward with... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2015

I recently spent a week in the Stevens Inn and was really surprised at the price since the the other hotels in the area are quite a bit higher. The Stevens Inn had really large nice rooms a large great bathroom. The unique thing is that this hotel has a restaurant and lounge. Both were very nice and the breakfast... More 

Was this review helpful? Yes
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

Thanks for your response to tripadvisor. I appreciate any and all comments concerning the Best Western Stevens Inn. I am glad your stay was an enjoyable one. Bobby Forrest G/M More 

santa barbara
Top Contributor
71 reviews 71 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 6, 2015 via mobile

i booked a room here a month in advanced but due to snow storms and icy roads it got booked to capacity the day we arrived. Thank goodness for reservations! A little pricey for what it was but it saved us a further drive to the next town or Roswell in icy conditions. The room was clean and spacious. We... More 

Was this review helpful? Yes
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I am glad your stay was enjoyable. I hope if you ever make it back to Carlsbad again the Stevens Inn will be first choice when it comes to your lodging needs. Thanks Bobby Forrest G/M More 

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Additional Information about BEST WESTERN Stevens Inn

Address: 1829 South Canal Street, Carlsbad, NM 88220-6517
Phone Number:
Location: United States > New Mexico > Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Stevens Inn 2.5*
Number of rooms: 220
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Also Known As:
Best Western Stevens Hotel Carlsbad
Carlsbad Best Western
Best Western Carlsbad

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