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BEST WESTERN Stevens Inn

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1829 South Canal Street, Carlsbad, NM 88220-6517
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1 room 1 adult
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452 Reviews from our TripAdvisor Community

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Canyon Lake, Texas
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

While the hotel was quiet and the room was spacious I stayed in rm 537 and the was missing a burner and there was zero yes I said zero weather stripping around the door. By far this is not a gem. Not sure if the reviews stating its mainly 1 story it's mainly 2 story.COMPLETELY EXTERIOR ENTRANCE . No elevator... More 

Helpful?
Thank Jpreinert75
Lubbock, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

All the previous negative comments for this property on TripAdvisor were addressed by the General Manager of the property and as he states on the website, the WiFi works well and if there are issues there is a 24/7 support desk. Also they were adding to the appearance of the hotel during our stay with decorative brickwork to enhance what... More 

Review collected in partnership with Best Western

Helpful?
Thank Jonathan B
Osage Beach, United States
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Motel was a gem to find. We traveled through the oil fields of Texas to get to Carlsbad-purpose was to visit the Caverns. Did not expect such a motel after travelling thru the oil fields. It is mostly a one story motel, which we like. it is pet friendly, which we like. It had restaurants and bar on premise, which... More 

Review collected in partnership with Best Western

Helpful?
Thank Robert S
Las Cruces, New Mexico
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

We reserved an accessible room. This was by far the best laid out room for accessibility that we have ever stayed in. The room was large, on the ground floor and an easy walk to the restaurant. My only complaint with the room was the bathroom floor was very slippery when wet. It was very clean but it looked like... More 

Helpful?
Thank Anita M
Chandler, United States
1 review
3 of 5 stars Reviewed December 22, 2015

I checked in the hotel with a younger male front desk employee - took him 45 seconds to check me in and did not tell me anything about the hotel. The Lounge which does serve food - charges a $50 deposit just to sit. I have to check my bank account as they said that they were going to refund... More 

Review collected in partnership with Best Western

Helpful?
Thank Chris S
Andrews, Texas, United States
1 review
5 of 5 stars Reviewed December 21, 2015

The staff here were amazing. So friendly and helpful. I will stay here next time in Carlsbad. Our room was clean and comfortable. I forgot my ticket to the boat ride at the check in counter and the staff hunted me down to make sure I had it back before the ride. The wait staff at breakfast helped me with... More 

Review collected in partnership with Best Western

Helpful?
Thank Robyn A
grande prairie, ab
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 24, 2015

the hotel, was clean and very quiet, surprising, checking in and out, having front desk answer the phone terrible (internet service was terrible as well). it took a long time to check in, when I went to check out, I was told they couldn't give me a bill. I was checking out early morning, i was told they couldn't give... More 

Helpful?
Thank klassykeeler
Jackson, Alabama
Level Contributor
141 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed November 21, 2015

Well, at the time the oil boom was in full bloom, and prices seemed high for the quality of the hotel. Look online to see if you can match and/or beat the price at a Hampton or a Holiday Inn. The rooms were ok; nothing fancy. We did enjoy the pool; it was large and had plenty of chairs and... More 

Helpful?
1 Thank RoadGhost
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I appreciate your review on TripAdvisor. The oilfield communities are getting a higher price for their rooms. The boom is over and prices are starting to tumble. Reality always has a tendency to resurface. Thanks for your business. Bobby Forrest G/M More 

Midland, United States
1 review
3 of 5 stars Reviewed November 8, 2015

Nice hotel, nice rooms, good breakfast, free cookies; but for $170/night I expect to have a mattress that has not collapsed. Check your mattress first thing for problems. The WiFi was nonexistent and the TV/remote sub par.

Review collected in partnership with Best Western

Helpful?
Thank Michael M
CARMARTHENSHIRE UK
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed October 28, 2015

Made a good choice. Stayed two nights as had had to make a long drive to get here and go on to our next stay. Convenient location and restaurant on site was a bonus. We ate there both nights for dinner and enjoyed both meals. It was great to be able to have a drink on site with the meal,... More 

Review collected in partnership with Best Western

Helpful?
Thank JBBT
Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

Thanks for taking time to send a review to Tripadvisor. The mattress in the room where you were staying has been replaced. I recently spent $200,000 on WIFI improvements. Our system is the very top of the line. All of the enhancements were approved by Best Com who is the vender Best Western recommends. Thanks again for your feedback. Bobby... More 

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