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Holiday Inn Express Hotel & Suites Carlsbad

2.5 of 5
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2210 I West Pierce Street, Carlsbad, NM 88220
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Carlsbad
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192 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • All months
    (192)
  • Mar-May only
    (42)
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    (78)
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    (41)
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Columbus, Ohio
Level Contributor
191 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel. Our room was very clean, beds were comfortable. Breakfast good as usual. Convenient location for going to the Living Desert State Park and Carlsbad Caverns. Most rooms have refrigerators and microwaves.

Was this review helpful? Yes
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for staying with us on your recent travels. We greatly appreciate you taking the time to give us your feedback. We are so happy to hear that your stay with a great one. Our breakfast is indeed a great way to start your day off with. It was our pleasure to have you stay with us. We do... More 

Myrtle Beach, South Carolina
Level Contributor
115 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upon return my requsted room was ready even though was before posted check in time. Staff is always pleasant, friendly and helpful Hotel is always clean. Breakfast is well above average. I always feel at home here. Highly recommend

Was this review helpful? Yes
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for taking the time to give us your feedback. We are so happy to hear all the great things you enjoyed while staying with us. I will pass along your kind words to my staff as they work so hard to provide excellent customer service. We do hope to see you again in the near future. If you... More 

Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed July 23, 2015

First problem, when I arrived I found my name on a signboard as a Platinum Member. I don't appreciate that type of unsolicited publicity. Second problem, I had reserved a room with a king size bed. I was told there were none left. In other words they gave away my room. Check out the other reviews. They have done this... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear John V, Thank you for staying with us during your business trip and for being one of our valued IHG Rewards Club Platinum Elite Members. We appreciate your nice comment regarding our rooms to be large and clean. However, it is regrettable that our staff had placed your name on a signboard and that you were given an incorrect... More 

Travelers are raving about these Carlsbad hotels

Lake Charles, Louisiana
Level Contributor
181 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed July 19, 2015

We stayed here 2 nights to view the caverns. I had points so our room was free. The breakfast was great, well stocked, hot & cold items & nice ladies serving. Loved the pool & hot tub. They were clean. We had a suite which was one large room with 2 queen beds & sleeper sofa. We arrived late after... More 

Was this review helpful? Yes
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for using your IHG Rewards Club points to stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. I would like to apologize for the incident of the leaking window sill. Thank you for bringing that to our attention so quickly. Also I would like to apologize for your room air conditioning during your stay.... More 

Dallas, Texas
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 15, 2015

Service, room cleanliness, internet, DirectTv, etc...all on par with what you'd expect from a HI Express Suites. Price is always a little high, but we can all thank the booming Permian Basin oil and gas industry for that pushing the demand for rooms through the roof. I've stayed at numerous hotels in Carlsbad, but this is my choice.

Was this review helpful? Yes
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you so much for taking the time to give us your feedback regarding your recent stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. We are so pleased to hear that everything was up to par for you. A big thank you for choosing our hotel as your host hotel while in Carlsbad, we greatly... More 

City of Durango, Mexico
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 14, 2015

This is a very clean, nice hotel. Mini fridge and microwave in the room. Good Direct TV, great breakfast and the people were very friendly and helpful. The only bad thing about this hotel is there are not very many eating establishments close and no where to get a cold beer or a cocktail.

Was this review helpful? Yes
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for your feedback regarding your recent stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. We want to thank you also for choosing our hotel to stay at. We strive to keep all of our guest happy. I do apologize for inconvenience of not having many choices of restaurants in our area. Carlsbad is... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 28, 2015 via mobile

This place was amazing this motel provide free juices in the breakfast area and very clean the bathroom was very clean also I would recommend this great friendly hotel to anyone. The pool was very clean as well.

Was this review helpful? Yes
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for staying with us here at the Holiday Inn Express in Carlsbad, New Mexico. We are so happy to hear that you enjoyed your stay. We strive to make all of guest feel welcomed and at home while staying with us. We hope to see you on your next travel to Carlsbad, New Mexico. If you have any... More 

Colt
Level Contributor
164 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed June 17, 2015

I reserved a King Room 6 months before I stayed. I stayed here last night but had to take a Double Bed Room because they rented out the room I reserved. I had the Reservation printed out, but they said that IHG had changed me to a double bed room and they didn't have any more Kings available. We arrived... More 

Was this review helpful? Yes
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for taking the time to give us your feedback. We are happy to hear that the room was clean and big and breakfast was great. However, we would like to deeply apologize for the room move, and the inconvenience it caused you and your husband. We are happy that you were able to receive your points back for... More 

marietta GA
Level Contributor
488 reviews
194 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
4 of 5 stars Reviewed June 16, 2015

I was amazed by how high the rates were in Carlsbad and this property was included. I stayed a sunday night in early June. I booked a reward night to get around the incredibly high rates in town. PROS: very clean, nice large rooms, fridge in room, typically great HIE breakfast, nice indoor pool at a decent temperature, good cable... More 

Was this review helpful? Yes
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for choosing to stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. We greatly appreciate and value you as a IHG Rewards Club member. We do apologize for the inconvenience the rate may have caused you but are very honored that you used your points to stay with us. We love to hear our... More 

Madison, WI
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 25, 2015

I went to Carlsbad Caverns with some friend over Memorial Day 2015. This hotel was the cheapest option in town, turned out to be a great find. The front desk host was efficient and friendly. Room was clean and spacious. Fit all 5 of us without difficulty. All beds, including the pullout, were extremely comfortable. The FULL breakfast was good,... More 

Was this review helpful? Yes 1
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

weaselking, Thank you for staying with us here at the Holiday Inn Express in Carlsbad, New Mexico. We greatly appreciate your business. We strive for excellent customer service and looks like we hit the mark with your stay. I will definitely pass along all of your kind words to all of the departments you mentioned. We do hope to see... More 

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