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Holiday Inn Express Hotel & Suites Carlsbad

2.5 of 5
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2210 I West Pierce Street, Carlsbad, NM 88220
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Holiday Inn Express Hotel & Suites Carlsbad
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Ranked #6 of 19 Hotels in Carlsbad
A recent review
5 of 5 stars reviewed 3 weeks ago
Heather B Parker, Colorado
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182 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Parker, Colorado
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a king suite and brought four kids. The staff greeted us immediately and offered all of us a cold bottle of water. There were fresh cookies in the eating area. So nice after driving from Colorado. The hotel was clean and decorated nicely. Our room on the 3rd floor was immaculate. No bed bugs!! The sweet ladies at... More 

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HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Heather B, Thank you so much for staying with us at the Holiday Inn Express & Suites in Carlsbad, NM. We strive for excellent customer service, and looks like we hit the mark with your stay. I am definitely going to pass along your kind words to my entire staff. It truly makes our day when we get feedback from... More 

Carlsbad, New Mexico
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed January 14, 2015

Yes, by now you know that Permian Basin oilfield hotels are having one fine time gouging the c*** out of business travelers. Sometimes, one doesn't mind being boosted IF you can find a redeeming value -- a fantastic view; a great restaurant within walking distance; an exceptional room; or memorable staff. Sadly, there is nothing to take away the sting... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear ROADFOREMAN, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding cleanliness. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take... More 

Travelers are raving about these Carlsbad hotels

Tulsa, Oklahoma
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2015

This is definitely an older property - but has been updated some. It's not in the greatest of shape and is terribly high priced for an HIE. HOWEVER! The prices are due to the oil & gas industry and are comparable with prices at other similar hotels all over town, (I checked!). The front desk staff could not have been... More 

Was this review helpful? Yes 1
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for staying with us on your recent travels to Carlsbad, N.M., we greatly appreciate you choosing our hotel. So happy to hear that Jisa and Ruth were a great help to you, we strive for excellent customer service with each guest. That's awesome that they were able to get you a early check in so you and your... More 

Houston, Texas
Top Contributor
136 reviews 136 reviews
79 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed November 24, 2014

This is a typical Holiday Inn Express. It is not a typical price however. Wow. I understand that the market allows it because of the oil business, but it's a shame that visitors to Carlsbad Caverns and city tourists are being priced out of staying in the city. Cost aside though, the property was well run and the staff very... More 

Was this review helpful? Yes
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for staying with us on your recent travels to Carlsbad, NM. Thank you for letting us know of your dissatisfaction with the rates, I can pass that along to our upper management team to discuss. However, I am pleased that you were satisfied with our staff and facilities. If you have any further comments or concerns please feel... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 28, 2014

Upon arrival at the hotel shortly after 3pm, I was given a room on the third floor - the top floor. I stepped out of the elevator on the third floor to find hoses going into bathtubs from air conditioning units removed from their bases in each of about eight hotel rooms, one of which was the room that I... More 

Was this review helpful? Yes 1
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for taking the time to give us your feedback, we greatly appreciate that. I do sincerely apologize for the negative experience you had when checking in. That was totally unacceptable service and I have addressed the issue with the staff to ensure this does not happen again. I have also made the staff aware to pay attention to... More 

Spring Grove, Illinois
Top Contributor
104 reviews 104 reviews
42 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed September 12, 2014

If the reason for over price is due to the oil & gas industry, and "us" consumers are already paying higher prices at the gas pump, it is hard to understand this. I am not familiar with the gas & oil industry at all, but why should people traveling on vacation, with plans to visit the Carlsbad Caverns, have to... More 

Was this review helpful? Yes 1
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for providing us with your feedback about your recent stay. Thank you for letting us know that you are dissatisfied with our current rates due to the oil and gas market in our area. I can definitely pass that along to our management team. Aside from the rate, I am glad that you enjoyed your room and the... More 

Stafford, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 6, 2014

Expensive, but a necessary stop on our road trip through New Mexico. Carlsbad Caverns are nearby and well worth a visit. A large, characterless building, but the staff are friendly and the rooms are appointed to a high standard. Breakfast was an experience; finding the food sited around the four corners of the restaurant, learning how to take the tops... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Mike W, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I certainly apologize for the inconveniences you experienced over breakfast. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving... More 

Lincoln
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 3, 2014

Stayed at this Hotel using it as a base only whilst travelling to San Diego and surrounding area. For this purpose it was ideal as the rooms were large and very clean although the hotel was a typical Holiday Inn Express and lacked personality. The breakfast set up was definitely suited to families with young children with disposable cutlery and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear LincslassLincoln, Thank you for taking the time to write a candid review. It is nice to know that you found our location convenient, the rooms large, and clean. Please know that during your stay, it is always a pleasure to assist you and we will always do our best to ensure you enjoy your stay. We truly appreciate your... More 

Lubbock, Texas
Contributor
16 reviews 16 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 30, 2014

I was about to turn out the light and saw movement. A bug was nested under the edge of the sheets. I got a tissue and squashed it and alerted the front desk. No manager on duty but they did move me to a larger room. I won't sleep well. Clean hotel overall but this is the nightmare I didn't... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear LinHumphrey, We appreciate your feedback. It is good to learn that after some initial issues, this was resolved quickly by the hotel. Thank you for advising us of your dissatisfaction towards the cleanliness of the bed. I apologize for any inconvenience or negative impression this may have caused you. Management has been notified and proper action has been taken... More 

Senior Contributor
28 reviews 28 reviews
11 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 19, 2014

The hotel overall was fine and a typical Holiday Inn Express. The floors were really dirty and needed vacuuming in the halls. The breakfast choices were great! The bathroom size in the king suite was very large. And the room was very spacious. We have stayed here 3 times now and haven't had any problems until this time. When we... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Forzy, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the over-all issues you had during your stay. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon. Sincerely, Anthony M... More 

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