This is the nicest hotel in Carlsbad, but it is a little pricey. It seems that most businessman stay at this hotel. The hotel is located on the northern side of town next to a mall. The staff at the front desk was helpful. Breakfast and the pool were fine. more

My family stayed here one night while in town to visit Carlsbad Caverns. It is a short (30min) and easy trip to the Caverns, and by the looks of things, by far the newest and most convenient option if staying in Carlsbad. Our rooms were basic but clean and lots of room. The room included a mini-fridge and microwave. Free... more

The hotel had clean room and comfortable bed. We enjoyed the hot tub and pool. And the breakfast was very good more than most I have had most hotels. Fresh coffee downstairs at all times. It is a little further from the Caverns than some motels but last year I stayed at a couple other motels there that were closer... more

Everything went just how it is supposed to go. Very clean and homey place. Not sterile like some other business type hotels I've stayed at. This is at the other end of town from the caves and I figured that wouldn't be a big deal. After all, how big can a town like Carlsbad NM be? Well it's bigger than... more

From the moment we walked in we were greeted with great customer service. The room was clean and quiet! We weren't sure where to eat and the front desk staff said there were only two places open late Danny's Place for ribs or Chili's. We opted for Danny's place and it did not disappoint us. Breakfast was good, and hot... more

I have stayed in many hotels part of the Holiday Inn group, and many other hotels in general, and this is probably one of my least favourite. I think the price of the hotel is what really lowers my opinion of it! It is the opposite side of Carlsbad to the Caverns (its about a 30 min drive to the... more

We stayed here one night while visiting Carlsbad Caverns. I've stayed at HI Express hotels before so wasn't expecting more than an average hotel. Wrong! Lots of luxury touches from bed linens to decor (nice, large flat screen TV; hubby was very happy) to great staff. Only - minor - drawback is that hotel is at opposite end of town... more

Overall, our experience with the Holiday Inn Express hotel in Carlsbad NM was positive. However, the top sheet was stained, so we took that off. Otherwise, we found the room to be clean and neat. The breakfast served the next morning was typical of breakfasts at similar hotels: scrambled eggs, bacon, biscuits and gravy, yogurt, various hot and cold cereal,... more

We opted to stay here for the advertised extras. Pool, breakfast and overall appearance cleanliness on the hotel based on photos. Even though the rates were double anything in town. When we arrived they were stripping the floors in the guest breakfast area with a seriously noxious chemical. We arrived at 5pm that day. After a long check in (we... more