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All 17 Carlsbad hotels

Holiday Inn Express Hotel & Suites Carlsbad

2.5 of 5 Hotel   |   2210 I West Pierce Street, Carlsbad, NM 88220
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Ranked #4 of 17 Hotels in Carlsbad
A recent review
3 of 5 stars Reviewed September 12, 2014
we2love2travel1 Spring Grove, Illinois
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178 reviews from our community

Traveler rating
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    35
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    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 3 weeks ago

Upon arrival at the hotel shortly after 3pm, I was given a room on the third floor - the top floor. I stepped out of the elevator on the third floor to find hoses going into bathtubs from air conditioning units removed from their bases in each of about eight hotel rooms, one of which was the room that I... More

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HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for taking the time to give us your feedback, we greatly appreciate that. I do sincerely apologize for the negative experience you had when checking in. That was totally unacceptable service and I have addressed the issue with the staff to ensure this does not happen again. I have also made the staff aware to pay attention to... More

Spring Grove, Illinois
Top Contributor
93 reviews 93 reviews
38 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed September 12, 2014

If the reason for over price is due to the oil & gas industry, and "us" consumers are already paying higher prices at the gas pump, it is hard to understand this. I am not familiar with the gas & oil industry at all, but why should people traveling on vacation, with plans to visit the Carlsbad Caverns, have to... More

Was this review helpful? Yes 1
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for providing us with your feedback about your recent stay. Thank you for letting us know that you are dissatisfied with our current rates due to the oil and gas market in our area. I can definitely pass that along to our management team. Aside from the rate, I am glad that you enjoyed your room and the... More

Stafford, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 6, 2014

Expensive, but a necessary stop on our road trip through New Mexico. Carlsbad Caverns are nearby and well worth a visit. A large, characterless building, but the staff are friendly and the rooms are appointed to a high standard. Breakfast was an experience; finding the food sited around the four corners of the restaurant, learning how to take the tops... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Mike W, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I certainly apologize for the inconveniences you experienced over breakfast. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving... More

Lincoln
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 3, 2014

Stayed at this Hotel using it as a base only whilst travelling to San Diego and surrounding area. For this purpose it was ideal as the rooms were large and very clean although the hotel was a typical Holiday Inn Express and lacked personality. The breakfast set up was definitely suited to families with young children with disposable cutlery and... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear LincslassLincoln, Thank you for taking the time to write a candid review. It is nice to know that you found our location convenient, the rooms large, and clean. Please know that during your stay, it is always a pleasure to assist you and we will always do our best to ensure you enjoy your stay. We truly appreciate your... More

Lubbock, Texas
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 30, 2014

I was about to turn out the light and saw movement. A bug was nested under the edge of the sheets. I got a tissue and squashed it and alerted the front desk. No manager on duty but they did move me to a larger room. I won't sleep well. Clean hotel overall but this is the nightmare I didn't... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear LinHumphrey, We appreciate your feedback. It is good to learn that after some initial issues, this was resolved quickly by the hotel. Thank you for advising us of your dissatisfaction towards the cleanliness of the bed. I apologize for any inconvenience or negative impression this may have caused you. Management has been notified and proper action has been taken... More

Travelers are raving about these Carlsbad hotels

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed July 19, 2014

The hotel overall was fine and a typical Holiday Inn Express. The floors were really dirty and needed vacuuming in the halls. The breakfast choices were great! The bathroom size in the king suite was very large. And the room was very spacious. We have stayed here 3 times now and haven't had any problems until this time. When we... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Forzy, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the over-all issues you had during your stay. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon. Sincerely, Anthony M... More

Myrtle Beach, South Carolina
Top Contributor
96 reviews 96 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 18, 2014

Front desk staff were very helpful. Room very clean and more that adequate, Location great. Close to hospital. Restaurants across street. The only downside and I admit to being very nitpicky is the quality of the breakfast was less than I would prefer. Adequate to be sure.

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2014

Clean and welcoming although pricey for a HIE. This part of the US is full of oilfield workers which keeps the hotels full and expensive. Breakfast was very good and again, staff was efficient and very helpful. As we left for the National Park this morning, they provided us with a map and brochures.

Was this review helpful? Yes 1
West Hartford, Connecticut
Top Contributor
69 reviews 69 reviews
69 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 7, 2014

I stayed here for one night while checking out the national parks. As everyone has already mentioned, the hotel mainly hosts oil & gas people, so you can expect it to be a little blue collar. However, I think the hotel handles it reasonably well - it was pretty clean and with good service. I wouldn't pay cash to stay... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear ValGor, Thank you for writing a candid review about your recent stay with us. We are delighted to know that our location and amenities were suitable for the purpose of your travel. We work diligently to ensure our facilities are well maintained and we try our best to provide not just good value, but comfortable, clean and friendly accommodations.... More

Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 29, 2014

Just want to WARN everyone, my daughter slept in a hideaway sofa at this hotel and about 24 hours later about 25 bed bug bites showed up in different areas of her legs. Creepy! A lovely bonus after they charged us $350 for the room.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear susiecamera, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More

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Additional Information about Holiday Inn Express Hotel & Suites Carlsbad

Address: 2210 I West Pierce Street, Carlsbad, NM 88220
Phone Number:
Location: United States > New Mexico > Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carlsbad 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites Carlsbad
Holiday Inn Express Carlsbad
Holiday Inn Carlsbad
Carlsbad Holiday Inn

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