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Holiday Inn Express Hotel & Suites Carlsbad

2.5 of 5
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2210 I West Pierce Street, Carlsbad, NM 88220
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Holiday Inn Express Hotel & Suites Carlsbad
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190 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (42)
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Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 1 week ago

First problem, when I arrived I found my name on a signboard as a Platinum Member. I don't appreciate that type of unsolicited publicity. Second problem, I had reserved a room with a king size bed. I was told there were none left. In other words they gave away my room. Check out the other reviews. They have done this... More 

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Lake Charles, Louisiana
Level Contributor
181 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here 2 nights to view the caverns. I had points so our room was free. The breakfast was great, well stocked, hot & cold items & nice ladies serving. Loved the pool & hot tub. They were clean. We had a suite which was one large room with 2 queen beds & sleeper sofa. We arrived late after... More 

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HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for using your IHG Rewards Club points to stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. I would like to apologize for the incident of the leaking window sill. Thank you for bringing that to our attention so quickly. Also I would like to apologize for your room air conditioning during your stay.... More 

Dallas, Texas
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Service, room cleanliness, internet, DirectTv, etc...all on par with what you'd expect from a HI Express Suites. Price is always a little high, but we can all thank the booming Permian Basin oil and gas industry for that pushing the demand for rooms through the roof. I've stayed at numerous hotels in Carlsbad, but this is my choice.

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HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you so much for taking the time to give us your feedback regarding your recent stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. We are so pleased to hear that everything was up to par for you. A big thank you for choosing our hotel as your host hotel while in Carlsbad, we greatly... More 

Boise, Idaho, United States
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very clean, nice hotel. Mini fridge and microwave in the room. Good Direct TV, great breakfast and the people were very friendly and helpful. The only bad thing about this hotel is there are not very many eating establishments close and no where to get a cold beer or a cocktail.

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HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for your feedback regarding your recent stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. We want to thank you also for choosing our hotel to stay at. We strive to keep all of our guest happy. I do apologize for inconvenience of not having many choices of restaurants in our area. Carlsbad is... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 28, 2015 via mobile

This place was amazing this motel provide free juices in the breakfast area and very clean the bathroom was very clean also I would recommend this great friendly hotel to anyone. The pool was very clean as well.

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HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for staying with us here at the Holiday Inn Express in Carlsbad, New Mexico. We are so happy to hear that you enjoyed your stay. We strive to make all of guest feel welcomed and at home while staying with us. We hope to see you on your next travel to Carlsbad, New Mexico. If you have any... More 

Colt
Level Contributor
164 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed June 17, 2015

I reserved a King Room 6 months before I stayed. I stayed here last night but had to take a Double Bed Room because they rented out the room I reserved. I had the Reservation printed out, but they said that IHG had changed me to a double bed room and they didn't have any more Kings available. We arrived... More 

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HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for taking the time to give us your feedback. We are happy to hear that the room was clean and big and breakfast was great. However, we would like to deeply apologize for the room move, and the inconvenience it caused you and your husband. We are happy that you were able to receive your points back for... More 

Travelers are raving about these Carlsbad hotels

marietta GA
Level Contributor
486 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
4 of 5 stars Reviewed June 16, 2015

I was amazed by how high the rates were in Carlsbad and this property was included. I stayed a sunday night in early June. I booked a reward night to get around the incredibly high rates in town. PROS: very clean, nice large rooms, fridge in room, typically great HIE breakfast, nice indoor pool at a decent temperature, good cable... More 

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HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for choosing to stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. We greatly appreciate and value you as a IHG Rewards Club member. We do apologize for the inconvenience the rate may have caused you but are very honored that you used your points to stay with us. We love to hear our... More 

Madison, WI
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 25, 2015

I went to Carlsbad Caverns with some friend over Memorial Day 2015. This hotel was the cheapest option in town, turned out to be a great find. The front desk host was efficient and friendly. Room was clean and spacious. Fit all 5 of us without difficulty. All beds, including the pullout, were extremely comfortable. The FULL breakfast was good,... More 

Was this review helpful? Yes 1
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

weaselking, Thank you for staying with us here at the Holiday Inn Express in Carlsbad, New Mexico. We greatly appreciate your business. We strive for excellent customer service and looks like we hit the mark with your stay. I will definitely pass along all of your kind words to all of the departments you mentioned. We do hope to see... More 

Parker, Colorado
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 27, 2015

We booked a king suite and brought four kids. The staff greeted us immediately and offered all of us a cold bottle of water. There were fresh cookies in the eating area. So nice after driving from Colorado. The hotel was clean and decorated nicely. Our room on the 3rd floor was immaculate. No bed bugs!! The sweet ladies at... More 

Was this review helpful? Yes
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Heather B, Thank you so much for staying with us at the Holiday Inn Express & Suites in Carlsbad, NM. We strive for excellent customer service, and looks like we hit the mark with your stay. I am definitely going to pass along your kind words to my entire staff. It truly makes our day when we get feedback from... More 

Carlsbad, New Mexico
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed January 14, 2015

Yes, by now you know that Permian Basin oilfield hotels are having one fine time gouging the c*** out of business travelers. Sometimes, one doesn't mind being boosted IF you can find a redeeming value -- a fantastic view; a great restaurant within walking distance; an exceptional room; or memorable staff. Sadly, there is nothing to take away the sting... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear ROADFOREMAN, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding cleanliness. We will look into this concern. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take... More 

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