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All 15 Carlsbad hotels

Holiday Inn Express Hotel & Suites Carlsbad

2.5 of 5 Hotel   |   2210 I West Pierce Street, Carlsbad, NM 88220
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Ranked #3 of 15 hotels in Carlsbad
A recent review
4 of 5 stars reviewed 4 weeks ago
chitownsam Chicago, Illinois
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158 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Chicago, Illinois
Top Contributor
97 reviews 97 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everything went perfectly. Room was spacious, spotless and quiet. Hot breakfast was usual HIE standard with nice addition of tasty, hot cinnamon rolls. 3 different types of delicious, freshly baked cookies from 4-7pm daily. Coffee and teas 24/7. Only 2 suggestions would be to have a national newspaper rather than local and have the breakfast go until 930 or 10... More

Was this review helpful? Yes 1
HIExpress88220, General Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

chitownsam, Thank you for choosing our property on your recent travels. We are very pleased that you were pleased with our breakfast, and yes, our cinnamon rolls are delicious. It's hard to just have one of them as well as our cookies that we have from 4 p.m. to 7 p.m. daily. We have currently extended our breakfast hours from... More

Poplar Bluff, Missouri
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stay at many holidays inns all over the country. During a recent stay (March 2014) at the Carlsbad NM holiday inn for a family vacation there were some good and not so good things about the hotel. The Bad: The lighting in the pool area was horrible. There were only 2 lights for the entire area. The hotel, while... More

Was this review helpful? Yes 1
HIExpress88220, General Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

southwesttravel, Thank you so much for staying with us on your recent travels. First of all, I would like to apologize for unpleasant part of your stay. I have forwarded all concerns to my maintenance team to get that grout work redone. I was so pleased that our staff did a awesome job I will definitely forward your praise to... More

Paso Robles, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed March 15, 2014

My wife and I stayed here on March 6th, 2014. We had been to Texas to attend the American Rodeo in Arlington. We started from CA and stayed in many hotels and motels during our 2 week roadtrip and this was the worst most expensive room our whole trip by far. The carpet in our room had been cleaned that... More

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HIExpress88220, General Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Arvid M, Thank you so much for taking the time out of your day to give us your feedback. We do sincerely apologize for the inconvenience you experienced during your stay. We have forwarded your concerns to all departments involved, and we will definitely keep your comments in mind next time we do carpet cleaning. Good or bad, feedback definitely... More

Travelers are raving about these Carlsbad hotels

Louisville, Nebraska
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 8, 2014

Our recent stay at the Holiday Inn Express in Carlsbad was by far exceptional. The front desk staff, the house keeping crew, the really nice breakfast attendant, were all very friendly, said good morning, good day and asked if we needed any help finding anything around town. They have excellent recommendations for lunch and dinner. The hotel was very clean,... More

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HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Peggy S, Thank you so much for staying with us on your recent travel. I would like to give you a big THANK YOU for all of your kind words, I will definitely forward your words to all of our staff. We strive for excellance and looks like we hit it on the spot with you. We hope to... More

Chapel Hill, North Carolina
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 16, 2014

The room was standard HIE but the hair dryer did not work and could not get the heat to cycle on automatic. So one had heat all the time unless you manually turned it off. Breakfast was okay with plenty of food and a clean dining area. Staff was uncertain about places to recommend to eat-maybe because there did not... More

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HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Mrjack37, Thank you so much for staying with us while visiting Carlsbad. We greatly appreciate you taking the time out of your day to give us your feedback. I do apologize for the problems you had the hairdryer and heating unit, I have forwarded your concerns to my maintanence departments so they can get that looked at and fixed.... More

Rapid City, South Dakota
Top Contributor
81 reviews 81 reviews
37 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 29, 2013

Hotel was very clean and the staff was extremely nice and helpful when giving directions, suggestions on places to eat, etc. The hotel seemed to be filled with oil crew, and unfortunately a couple of them were loud and drinking. Fresh breakfast and the hotel was located next to shops, restaurants and a movie theater.

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HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Jardindemichelle, Thank you for staying with us on your recent travels, we greatly appreciate your business. We strive for excellence so I am happy to hear that our staff did a great job. I do apologize for the noise level and behavior of the other guest staying. Thank you so much for your feedback, it truly gives us a honest... More

Carlsbad, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 28, 2013

I have never been so insulted by front desk managers ever. I travel with a soccer team monthly and this hotel is a nightmare. Both front desk managers were rude and insulting to me and all the incoming guests before me. I hoped after being placed in hold for 15 min to make reservations that things would be better once... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Marieamyfortune, Thank you for taking the time to write your review. Please accept our apologies for the service you experienced with our Front Desk Managers. The incidents you described are not a common occurrence at our hotel. We will be addressing the matters with the respective departments in order to avoid these unnecessary issues in the future. We regret... More

Boston, Massachusetts
Top Contributor
87 reviews 87 reviews
70 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 30, 2013 via mobile

This was a one night stop along our cross country motorcycle trip. Desk staff at check in was unorganized and a bit scattered, but they were friendly. Hotel is very nice with a comfortable clean lobby. Our room was excellent in every way. The pillows were king size with two soft and two firm to choose from. The bed was... More

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Grant, Florida, United States
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 27, 2013

I use IHG primarily for my business travel. I am a Platinum Elite member. I hope before clicking to book you examine this hotel's rates! With my government discount I usually average between $79-109/night pretty much anywhere in the world. 2 days prior I paid 70£ at a 5 star full service Holiday Inn in London!! These morons are charging,... More

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Joe M , Thank you for taking the time to review our property. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your experience in further details. We have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in... More

Athens, Georgia
1 review
5 of 5 stars Reviewed October 23, 2013

We stayed at the Carlsbad Holiday Inn Express on October 22nd. Six years ago we visited this area and because of all the bad motel reviews stayed in Artesia rather than Carlsbad. We were happy on this trip to find a new modern, clean and friendly hotel. We got a good rate.

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Additional Information about Holiday Inn Express Hotel & Suites Carlsbad

Also Known As:
Holiday Inn Express Hotel And Suites Carlsbad
Holiday Inn Express Carlsbad
Holiday Inn Carlsbad
Carlsbad Holiday Inn
Address: 2210 I West Pierce Street, Carlsbad, NM 88220
Phone Number:
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 hotels in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carlsbad 2.5*
Official Description (provided by the hotel):
Natural Attractions Abound Near this Carlsbad, New Mexico Hotel In the heart of Eddy County in central New Mexico, you will find a comfortable place to stay at the Holiday Inn Express Hotel and Suites of Carlsbad. Conveniently located near some of the world s finest caves, this is the perfect starting point for your New Mexico adventure.Our Carlsbad hotel is three miles from the Carlsbad City Airport (CNM); so getting to and from your flights will be no problem with our central location. Just minutes from the center of Carlsbad and within walking distance of many shops, our New Mexico hotel is near the Pecos River Convention Center and the Carlsbad Civic Center. Los Alamos National Labs and Sandia Labs are also situated close to our Carlsbad accommodations.Some of America s most famous caves, like the Carlsbad Caverns, are only a half-hour from our hotel in Carlsbad. Lodging here also keeps you near the Living Desert State Park and Zoo and the River Walk and Recreation Center, located on the beautiful Pecos River. Brantley Lake State Park, a 20 minute drive from our Carlsbad hotel, offers a number of walking and hiking trails. Our Carlsbad hotel offers choice amenities like a recently renovated Fitness Center and whirlpool. From the complimentary hot breakfast bar and free high-speed Internet access to the triple-sheeted bedding, we go beyond discount hotels in Carlsbad, NM to offer you an enjoyable experience. ... more   less 
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