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Holiday Inn Express Hotel & Suites Carlsbad

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2210 I West Pierce Street, Carlsbad, NM 88220
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Holiday Inn Express Hotel & Suites Carlsbad
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197 Reviews from our TripAdvisor Community

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Albuquerque, New Mexico
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location is great because just inside town and on the main drag. I was there on business and with the downturn in the oil and gas business, the hotel was very quiet. Staff very friendly and helpful. Was able to get a top floor corner room, so I am sure that helped with any noise. Did not check in... More 

Helpful?
Thank ZamLat
Myrtle Beach, South Carolina
Level Contributor
150 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 2, 2015 via mobile

Business has brought me to Carlsbad between one and two week most every month this year. Every stay has been superb. Will not even consider an alternative hotel. The comment re: noisy oil field workers and kids mystified me as in have never been disturbed by any person or group. The oil field workers are certainly present- friendly and polite.... More 

Helpful?
1 Thank Foggy666
HIExpress88220, Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Foggy666, Thank for taking the time out of your busy schedule to give us your feedback, we greatly appreciate that. We are always so pleased and look forward to having you here with us. We work very hard to make sure all of our guest feel welcomed and at home while away from home. If we can ever make your... More 

New Iberia, Louisiana
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 29, 2015 via mobile

The rooms here were clean and hotel employees are very nice, but as a light sleeper and all the construction workers/oilfield workers making noise and their loud trucks we were unable to get a good nights sleep. The walls are not well insulated as we could hear several of the TVs on our floor as well as most of the... More 

Helpful?
Thank Rwade2015
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you so much for choosing the Holiday Inn Express Hotel & Suites of Carlsbad for your recent travels through the area. We are pleased to hear that our staff was friendly and helpful during your stay. Although, we do apologize for the inconvenience of the surrounding noise. Unfortunately this area is consists of primarily oil and gas industries, in... More 

Marysville, Washington
Level Contributor
330 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed October 27, 2015

This place is expensive. I am assuming all the work trucks working in the construction and oil fields drive prices up. This place would have gotten an excellent except for the hair in the bathroom. Check in was quick and both clerks were friendly. They have cookies or popcorn, and lemonade. For our stay it was cookies. The cookies were... More 

Helpful?
Thank western u
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for choosing our hotel property for your recent travels through the area! Unfortunately most of the hotel rates through out Carlsbad are comparable and that is due to the market in the area. We are pleased to know you enjoyed the amenities that we offer, and as for the carpeting, I have addressed the complaint with my upper... More 

Hobbs, New Mexico
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 20, 2015

We got a room with two queen beds; Room was spacious, linen on the beds was immaculate, had a nice HD TV with reasonable variety of channels. The room had all amenities of frig, microwave, coffee machine etc. Front Desk folks were very helpful and recommended a nice a Mexican restaurant nearby. In fact, there are several restaurants along the... More 

Review collected in partnership with Cleartrip

Helpful?
Thank P-vijaya R. C
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you so much for choosing the Holiday Inn Express Hotel & Suites of Carlsbad for your recent travels. We are pleased to hear that you enjoyed your stay with us and I have passed the compliments to my hotel staff. We hope to have you as our guest again in the near future! -Ruth Assistant Manager More 

Columbus, Ohio
Level Contributor
200 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 269 helpful votes
5 of 5 stars Reviewed August 16, 2015

Lovely hotel. Our room was very clean, beds were comfortable. Breakfast good as usual. Convenient location for going to the Living Desert State Park and Carlsbad Caverns. Most rooms have refrigerators and microwaves.

Helpful?
Thank Elphaba
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for staying with us on your recent travels. We greatly appreciate you taking the time to give us your feedback. We are so happy to hear that your stay with a great one. Our breakfast is indeed a great way to start your day off with. It was our pleasure to have you stay with us. We do... More 

Myrtle Beach, South Carolina
Level Contributor
150 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed August 14, 2015

Upon return my requsted room was ready even though was before posted check in time. Staff is always pleasant, friendly and helpful Hotel is always clean. Breakfast is well above average. I always feel at home here. Highly recommend

Helpful?
Thank Foggy666
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for taking the time to give us your feedback. We are so happy to hear all the great things you enjoyed while staying with us. I will pass along your kind words to my staff as they work so hard to provide excellent customer service. We do hope to see you again in the near future. If you... More 

Level Contributor
105 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed July 23, 2015 via mobile

First problem, when I arrived I found my name on a signboard as a Platinum Member. I don't appreciate that type of unsolicited publicity. Second problem, I had reserved a room with a king size bed. I was told there were none left. In other words they gave away my room. Check out the other reviews. They have done this... More 

Helpful?
Thank John V
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear John V, Thank you for staying with us during your business trip and for being one of our valued IHG Rewards Club Platinum Elite Members. We appreciate your nice comment regarding our rooms to be large and clean. However, it is regrettable that our staff had placed your name on a signboard and that you were given an incorrect... More 

Travelers are raving about these Carlsbad hotels

Lake Charles, Louisiana
Level Contributor
192 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed July 18, 2015 via mobile

We stayed here 2 nights to view the caverns. I had points so our room was free. The breakfast was great, well stocked, hot & cold items & nice ladies serving. Loved the pool & hot tub. They were clean. We had a suite which was one large room with 2 queen beds & sleeper sofa. We arrived late after... More 

Helpful?
Thank Louisianatraveler11
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for using your IHG Rewards Club points to stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. I would like to apologize for the incident of the leaking window sill. Thank you for bringing that to our attention so quickly. Also I would like to apologize for your room air conditioning during your stay.... More 

Dallas, Texas
Level Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 15, 2015

Service, room cleanliness, internet, DirectTv, etc...all on par with what you'd expect from a HI Express Suites. Price is always a little high, but we can all thank the booming Permian Basin oil and gas industry for that pushing the demand for rooms through the roof. I've stayed at numerous hotels in Carlsbad, but this is my choice.

Helpful?
Thank ccal3pacific
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you so much for taking the time to give us your feedback regarding your recent stay with us here at the Holiday Inn Express in Carlsbad, New Mexico. We are so pleased to hear that everything was up to par for you. A big thank you for choosing our hotel as your host hotel while in Carlsbad, we greatly... More 

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