We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Carlsbad hotels

Holiday Inn Express Hotel & Suites Carlsbad

2.5 of 5 Hotel   |   2210 I West Pierce Street, Carlsbad, NM 88220
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Express Hotel & Suites Carlsbad
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Holiday Inn Express Hotel & Suites Carlsbad to your Saves list
69%
Ranked #4 of 15 Hotels in Carlsbad
A recent review
3 of 5 stars reviewed 2 weeks ago
we2love2travel1 Spring Grove, Illinois
Write a Review

177 reviews from our community

Traveler rating
    38
    76
    35
    15
    13
See reviews for
70
60
6
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (177)
  • Mar-May only
    (40)
  • Jun-Aug only
    (69)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (29)
All months
Spring Grove, Illinois
Top Contributor
90 reviews 90 reviews
38 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If the reason for over price is due to the oil & gas industry, and "us" consumers are already paying higher prices at the gas pump, it is hard to understand this. I am not familiar with the gas & oil industry at all, but why should people traveling on vacation, with plans to visit the Carlsbad Caverns, have to... More

Was this review helpful? Yes
HIExpress88220, Front Office Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Thank you for providing us with your feedback about your recent stay. Thank you for letting us know that you are dissatisfied with our current rates due to the oil and gas market in our area. I can definitely pass that along to our management team. Aside from the rate, I am glad that you enjoyed your room and the... More

Stafford, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Expensive, but a necessary stop on our road trip through New Mexico. Carlsbad Caverns are nearby and well worth a visit. A large, characterless building, but the staff are friendly and the rooms are appointed to a high standard. Breakfast was an experience; finding the food sited around the four corners of the restaurant, learning how to take the tops... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Mike W, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I certainly apologize for the inconveniences you experienced over breakfast. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving... More

Lincoln
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at this Hotel using it as a base only whilst travelling to San Diego and surrounding area. For this purpose it was ideal as the rooms were large and very clean although the hotel was a typical Holiday Inn Express and lacked personality. The breakfast set up was definitely suited to families with young children with disposable cutlery and... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear LincslassLincoln, Thank you for taking the time to write a candid review. It is nice to know that you found our location convenient, the rooms large, and clean. Please know that during your stay, it is always a pleasure to assist you and we will always do our best to ensure you enjoy your stay. We truly appreciate your... More

Lubbock, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was about to turn out the light and saw movement. A bug was nested under the edge of the sheets. I got a tissue and squashed it and alerted the front desk. No manager on duty but they did move me to a larger room. I won't sleep well. Clean hotel overall but this is the nightmare I didn't... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear LinHumphrey, We appreciate your feedback. It is good to learn that after some initial issues, this was resolved quickly by the hotel. Thank you for advising us of your dissatisfaction towards the cleanliness of the bed. I apologize for any inconvenience or negative impression this may have caused you. Management has been notified and proper action has been taken... More

Travelers are raving about these Carlsbad hotels

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 19, 2014

The hotel overall was fine and a typical Holiday Inn Express. The floors were really dirty and needed vacuuming in the halls. The breakfast choices were great! The bathroom size in the king suite was very large. And the room was very spacious. We have stayed here 3 times now and haven't had any problems until this time. When we... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear Forzy, Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the over-all issues you had during your stay. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon. Sincerely, Anthony M... More

Myrtle Beach, South Carolina
Top Contributor
92 reviews 92 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 18, 2014

Front desk staff were very helpful. Room very clean and more that adequate, Location great. Close to hospital. Restaurants across street. The only downside and I admit to being very nitpicky is the quality of the breakfast was less than I would prefer. Adequate to be sure.

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2014

Clean and welcoming although pricey for a HIE. This part of the US is full of oilfield workers which keeps the hotels full and expensive. Breakfast was very good and again, staff was efficient and very helpful. As we left for the National Park this morning, they provided us with a map and brochures.

Was this review helpful? Yes 1
West Hartford, Connecticut
Top Contributor
66 reviews 66 reviews
66 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 7, 2014

I stayed here for one night while checking out the national parks. As everyone has already mentioned, the hotel mainly hosts oil & gas people, so you can expect it to be a little blue collar. However, I think the hotel handles it reasonably well - it was pretty clean and with good service. I wouldn't pay cash to stay... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear ValGor, Thank you for writing a candid review about your recent stay with us. We are delighted to know that our location and amenities were suitable for the purpose of your travel. We work diligently to ensure our facilities are well maintained and we try our best to provide not just good value, but comfortable, clean and friendly accommodations.... More

Contributor
14 reviews 14 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 29, 2014

Just want to WARN everyone, my daughter slept in a hideaway sofa at this hotel and about 24 hours later about 25 bed bug bites showed up in different areas of her legs. Creepy! A lovely bonus after they charged us $350 for the room.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review

Dear susiecamera, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay.... More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 27, 2014 via mobile

The staff was tremendously friendly and helpful. I was put off by all the Hindu god statues and pictures on the main floor. The pool area was nice and cool despite an outside temp of 100 degrees. The breakfast staff was so helpful, even offering a tray for me to bring food up to my room. The room had real... More

Was this review helpful? Yes 3
Do you own or manage Holiday Inn Express Hotel & Suites Carlsbad?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Hotel & Suites Carlsbad? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Carlsbad

Address: 2210 I West Pierce Street, Carlsbad, NM 88220
Phone Number:
Location: United States > New Mexico > Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carlsbad 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Travelocity, Orbitz, Hotels.com, Expedia, Agoda, Odigeo and Tingo so you can book your Holiday Inn Express Hotel & Suites Carlsbad reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Carlsbad
Holiday Inn Express Carlsbad
Holiday Inn Carlsbad
Carlsbad Holiday Inn

45 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (21)
Viewed
Room/suite (7)
Viewed
Bathroom (4)
Viewed
Hotel & grounds (4)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (12)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Holiday Inn Express Hotel & Suites Carlsbad