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Carlsbad

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Executive Suites & Hotel


601 S. Canal, Carlsbad, NM 88220
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Reviews you can trust

73% Do not recommend
2.0 of 5 stars 37 reviews
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By trip type
All (37)
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[ Date ] [ Rating ]
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3 of 5 stars
patiD   28 contributions
San Francisco
Aug 7, 2009 | Trip type: Couples

The have all the amenities of 3-star hotels (Fridge, microwave, iron/board, hair dryer) but the cleanliness is lacking. This appears to be a f amily affair - and they are all very nice. I showed them a few issues that needed attention, and they were very willing to look and wanted to fix. They need some professional hotel management consultation... more

A Nightmare
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1 of 5 stars
cyolguin   1 contribution
New Mexico
Jul 11, 2009 | Trip type: Family
1
person found this review helpful

We checked in hoping that it would be an enjoyable stay. Unfortunately, we dumped our lugage in the room without really checking on the room and went swimming. The pool looked like crap, had bugs and feathers, rust surrounded it, it still has pool drains that are not supposed to be on any pool in the United states.... After swimming... more

Management response from
Robert Lilend, manager

we never have this kind of problem,the customer can always dispute the charges.This review is part of dirty business game . thanks for the time.

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1 of 5 stars
mintcar   1 contribution
Las Cruces, NM
Jun 22, 2009 | Trip type: Family
1
person found this review helpful

It is an awful hotel! We stayed for 3 nights and the bathroom was flooded the whole time. It smelled like sewer. They would come to clean it but never fixed it. The hotel was book so they couldn’t move me to another until the last night. As we checked out they told me they could only give me a... more

Management response from
Robert Lilend, manager

The guest had stayed in the room whole day the room was perfect . AT 9 pm we got massage to clean the bathroom , we cleaned the bathroom.on those 3- days whole town( due to softball tournament)was booked so there was no room in town. once we found room ,we alloted them the new room Our regular rate is...

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2 of 5 stars
dennisopie   1 contribution
Houston, TX
May 23, 2009 | Trip type: Family

The hotel is ok, but by no means a great or good hotel. It is very out dated in every fashion. The building needs new paint. The rooms need to be updated. Our room was sort of clean but not as clean as it should be. The pool is not heated. The pool had some very cheap repair job done... more

Management response from
Robert Lilend, Manager

This hotel was OPERATED as Ramada inn FOR 7 YEARS, AFTER that they renovat and operate as full facility Holidayinn for approximatly 10 years then renovate and reopen. This hotel was operatd as holidayinn so now a days also we have same amenities as holidayinn viz... in room coffee maker,iorn and iorning board, hair dryer,radio alarm clock, suitcase stand,freeze and...

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4 of 5 stars
bluedeserttrav   1 contribution
new mexico
Apr 7, 2009 | Trip type: Business
2
people found this review helpful

Yes, the place can use some work. It is out of date and is in need of repair. More money needs to be reinvested into the property. Other than that, I had a perfectly pleasurable stay here. And I've been staying here since August. Most of the time, there was free laundry. If the machines are taken, there is a... more

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1 of 5 stars
tslemmer   1 contribution
columbus, ohio
Mar 24, 2009 | Trip type: Couples
1
person found this review helpful

A real dump. We left after checking in. Think about this; the blanket had a dozen burn holes in it. more

Management response from
Robert Lilend, Manager

we do not know when this guest was at our property and as per review look like he do not stay with us and we dont charge him. we are ready to do everything to make our guest happy. thanks

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1 of 5 stars
luvtravling   1 contribution
Anywhere, USA
Jun 18, 2008 | Trip type: Family
1
person found this review helpful

The pool was closed the whole time. First we were told it would open between 5PM and 6PM due to pool chemicals, then 8PM because they had the pool open till 2AM the previous night. The bathtub looked like it was still dirty. There was trash laying around the property. The playground that they have is for kids up to... more

Management response from
Robert Lilend, Manager

we need to maintain certain level of Ph and chlorine in the pool for safety reason . we have new staff for housekeeping . we hane renovated the property. Thanks

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1 of 5 stars
Johnnieh   1 contribution
Lawton
Apr 5, 2008 | Trip type: Couples

My wife and I drove up to get a room and it took the guy on duty about 10 minutes to open the door. The worst thing was when i asked what the rooms were like. He canged his tone and claimed he had no rooms and told us to leave. He then watched us leave with his phone in... more

Management response from
Robert Lilend, manager

after midnight we have security system is on so the employee has to turn off that & then he can open the door. At night time if guest will ask to see the room we will not be able to do so for security reason. thanks

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2 of 5 stars
hdvalentine   5 contributions
Minnesota Lake, Minnesota
Apr 1, 2008 | Trip type: Couples
1
person found this review helpful

A former Holiday Inn, now independently owned, ok, could use some repair. A no frills stay. Breakfast was OJ from a carton and tiny powdered donuts from Walmart. I don't think the desk had my reservation until I showed them my confirmation - no problem tho, almost no one was staying there. Inexpensive - spend a little more and stay... more

Management response from
Robert Lilend, Manager

we have coffe, tea,cereals, juices ,donuts,begals,muffins and bread for breakfast. For guest's privacy reason system dose not allow all forntdesk clerks to excess the reservation directly. Thanks

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1 of 5 stars
AHW456   1 contribution
Merkel
Mar 24, 2008 | Trip type: Family
2
people found this review helpful

Room was so so clean. No towls when we checked in took two trips to the front desk to get towls the second night all we had was towls no washrags, ran out of hot water the second night. There was also a big wad of hair in the bathtub drain. Wireless internet was a joke!!! Cont'l breakfast was ceral... more

Management response from
Robert Lilend, Manager

we have new housekeepers and we installed one more boiler on the property. Thanks

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Executive Suites & Hotel Also Known As

  • Marriott Execustay Carlsbad
  • Executive Hotel Carlsbad
Address: 601 S. Canal, Carlsbad, NM 88220