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Fairfield Inn & Suites Carlsbad

2.5 of 5 2525 South Canal Street, Carlsbad, NM 88220
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Fairfield Inn & Suites Carlsbad
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Fairfield Inn & Suites Carlsbad
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174 reviews from our community

Traveler rating
    49
    59
    45
    10
    11
See reviews for
77
39
4
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, Utah
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was fine. Ready when we arrived. Everything as expected for a Fairfield but the prices are ridiculous. This is a $109-$149 per night hotel charging $300 plus!!!! And the morning staff is so understaffed that the breakfast is amongst the plainest if not worst I've had at any chain hotel. Other hotels were far more crowded so it... More

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Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I would like to thank you for taking the time to leave us a review on your recent stay with us at the Fairfield Inn & Suites in Carlsbad. I do apologize for the inconveniences you encountered. We are in fact a bit understaffed but are thankfully in the process of training new employees so that does not remain an... More

Maryland
Top Contributor
79 reviews 79 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

Like everyone else, I could not believe the outrageous prices being charged for average hotels in this area. Thankfully, we had some Marriott points, so we cashed them in to stay here. They have free popcorn in the lobby every evening and that was a nice touch. The hotel and the rooms were all clean and well maintained. My main... More

Was this review helpful? Yes
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I would like to thank you for taking the time to leave us a review on your recent stay at the Fairfield Inn & Suites in Carlsbad, NM. I apologize for the inconveniences you encountered during breakfast. We will continue to look into the matter so that we can ensure that the issues are corrected and stay corrected. We appreciate... More

Bluefield
Contributor
15 reviews 15 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel rooms in Carlsbad are very expensive - this one was $339/night. Room was all right - clean and good condition, but had to search for outlets to charge my toys. Breakfast did not start until 6:30 and at that time, there were no eggs and 2 pieces of bacon. A small plate of eggs were brought out (looked like... More

Was this review helpful? Yes 1
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I'd like to thank you for taking the time to complete a review for your recent stay with us here at the Fairfield Inn & Suites in Carlsbad, NM. I apologize for any inconveniences you experienced during your stay with us. We hold ourselves to very high standards and we unfortunately did not meet them for you. We hope to... More

Phoenix, Arizona
2 reviews
3 of 5 stars Reviewed September 2, 2014

The prices are outrageous for what you get! The oil boom continues to drive prices higher. Many oil field workers staying here. The weekend I stayed no eggs for breakfast Saturday or Sunday morning and no bacon on Sunday. Breakfast on low end of scale. For the $260 a night in I spent in August 2014, I could have stayed... More

Was this review helpful? Yes
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review on your recent stay with us at the Fiarfield Inn & Suites in Carlsbad, NM. We are aware that you have many choices when it comes to hotels in our area and we greatly appreciate being given the opportunity to serve you. I do apologize for the inconveniences you... More

San Luis Obispo, CA
Top Contributor
53 reviews 53 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 9, 2014

Quoted $279 for a weeknight room normally priced at $329. We took it (others were as high). The breakfast was near the low end of the scale as free breakfasts go. The drapes were decorative - they could not be closed to block the large security light out front. The bathroom amenities were minimal. Finally, the bill under the door... More

Was this review helpful? Yes 1
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave a review about your recent stay with us at the Fairfield Inn & Suites in Carlsbad, NM. I am sorry for the confusion with your rate but am glad to hear that it was worked out for you. The $279 rate that you were given is in fact lower than the AAA... More

Travelers are raving about these Carlsbad hotels

Pocatello, Idaho
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2014

If you are looking for a place to stay while in Carlsbad, NM this one will do. I spent two weeks in July at this Fairfield Inn. The staff was very helpful and friendly. The rooms were clean. The bed was comfortable. Breakfast was very good with a nice variety of foods. Coffee was always available. The room I stayed... More

Was this review helpful? Yes 1
Dallas, Texas, United States
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed August 4, 2014

We chose this due to its location - it's on the South end of Carlsbad, "closest" in proximity to your drive to get to Carlsbad Caverns. There are no decent hotels by the National Park, so you need to choose something on the South end of Carlsbad. This is your average Fairfield Inn with outrageous cost. I'm unclear as to... More

Was this review helpful? Yes
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I'd like to thank you for taking the time to leave us a review on your recent stay with us at the Fairfield Inn & Suites in Carlsbad, NM. I want to apologize for any inconveniences you experienced during your stay with us. Carlsbad is a very competitive market when it comes to hotel rooms not because of the Carlsbad... More

Las Cruces
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed July 29, 2014

We stayed in a 2 queen suite. The walls seemed pretty thin. We had a crying toddler wake us up at 6am. The same toddler cried while waiting for the elevator. We could hear all of the elevator traffic. Rooms were clean. Hotel staff were not very friendly. I felt nervous handing my credit card to him for the room.... More

Was this review helpful? Yes
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I want to thank you for taking the time to leave us a review on your stay with us at the Fairfield Inn & Suites in Carlsbad, NM. We are very sorry for any inconveniences you experienced during your stay with us, our goal is to provide each and every guest with the best possible hotel experience and we did... More

Owasso, Oklahoma, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 28, 2014

My two teenagers and I were visiting here for a family trip to Carlsbad Caverns. The Fairfield Marriott is one of the newer hotels. New everything. At least kept new. I stayed from Thursday July 24-Sunday 27th Easy check in. probably the easiest check in I've ever had. The hotel Rooms were very nice and quiet. Easy to relax. Our... More

Was this review helpful? Yes 1
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I would like to thank you for taking the time to leave us a review on your recent stay with us at the Fairfield Inn & Suites in Carlsbad, NM. We are very sorry for any inconveniences you encountered during your stay with us, our goal is to provide each and every guest with the best possible hotel experience and... More

Houston
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2014

I reserved a room here in the middle of the night while staying at another Carlsbad establishment that was so dirty and uncomfortable that I knew we couldn't stay another night. Yes, the price is high, but the room was clean, the AC was strong, and the staff was very polite and helpful. I would stay here again should I... More

Was this review helpful? Yes 1
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Additional Information about Fairfield Inn & Suites Carlsbad

Address: 2525 South Canal Street, Carlsbad, NM 88220
Location: United States > New Mexico > Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Fairfield Inn & Suites Carlsbad 2.5*
Number of rooms: 91
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Also Known As:
Fairfield Inn And Suites Carlsbad
Fairfield Inn & Suites Carlsbad Hotel Carlsbad

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