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Fairfield Inn & Suites Carlsbad

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2525 South Canal Street, Carlsbad, NM 88220
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Fairfield Inn & Suites Carlsbad
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Fairfield Inn & Suites Carlsbad
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181 reviews from our community

Traveler rating
    51
    62
    47
    10
    11
See reviews for
80
41
4
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johnson City, Tennessee
Top Contributor
173 reviews 173 reviews
45 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars NEW

The Carlsbad Fairfield is very new and in a great location. We were upgraded to a suite and it is wonderful! The room and bathroom were both clean, spacious, and comfortable. The king bed was very comfortable. This is the nicest Fairfield we have ever stayed at.

Was this review helpful? Yes 1
Clovis, New Mexico
Contributor
17 reviews 17 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights in Feb over the Presidents' Day long weekend. The location to the Caverns is fantastic. We were upgraded to a suite (woo!), and the room was clean and very comfortable. The hotel didn't seem very full, so minus the traffic noise, it was quiet and peaceful. The staff was friendly, and we were pretty... More 

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Nixa, Missouri
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 10, 2015

The room was clean and comfortable. We were there 2 nights and breakfast was good both days - we had no trouble with the food as others have written about. (We did eat when they opened at 6:30 and there was plenty of food at that time so perhaps the other reviewers ate later.) The breakfast attendant worked the whole... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 1, 2015

The staff was nice and friendly. The location close to Carlsbad Caverns is great but the hotel has practically no brochures or pamphlets on local attractions. We were told to use the Internet to get information but their wifi is horribly slow and unreliable. We have both Sprint and T-Mobile and their reception in the area is also non existent.... More 

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Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to complete a review in regards to your recent stay at the Fairfield Inn & Suites Carlsbad. As a valued guest, we see that there is room for improvement based on your feedback. We saw that you rated your overall stay a “3”; however, we also noticed that there were several missed opportunities. Please... More 

South Carolina
Top Contributor
132 reviews 132 reviews
74 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed December 23, 2014

Stayed here for 3 nights with my family while visiting Carlsbad Caverns and the surrounding area. Clean hotel and rooms. Good breakfast with a large sitting area. Andy at the desk was very helpful as was the lady preparing breakfast each morning. Walmart located within easy walking distance if you need to pick up any road supplies. Only downside was... More 

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Carlsbad, New Mexico
1 review
5 of 5 stars Reviewed November 2, 2014

I stayed at this hotel for six months on business. The customer services rec'vd during my stay, was nothing but great. The entire staff treated me with the upmost respect. Management, Chris and Kelly at some point would always thank me for my continued stays and being a platinum elite member. Other members of the staff, Jordan, Ben, Art, LeAnn,... More 

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Salt Lake City, Utah
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 16, 2014

The room was fine. Ready when we arrived. Everything as expected for a Fairfield but the prices are ridiculous. This is a $109-$149 per night hotel charging $300 plus!!!! And the morning staff is so understaffed that the breakfast is amongst the plainest if not worst I've had at any chain hotel. Other hotels were far more crowded so it... More 

Was this review helpful? Yes 2
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I would like to thank you for taking the time to leave us a review on your recent stay with us at the Fairfield Inn & Suites in Carlsbad. I do apologize for the inconveniences you encountered. We are in fact a bit understaffed but are thankfully in the process of training new employees so that does not remain an... More 

Maryland
Top Contributor
91 reviews 91 reviews
25 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed October 15, 2014

Like everyone else, I could not believe the outrageous prices being charged for average hotels in this area. Thankfully, we had some Marriott points, so we cashed them in to stay here. They have free popcorn in the lobby every evening and that was a nice touch. The hotel and the rooms were all clean and well maintained. My main... More 

Was this review helpful? Yes 1
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I would like to thank you for taking the time to leave us a review on your recent stay at the Fairfield Inn & Suites in Carlsbad, NM. I apologize for the inconveniences you encountered during breakfast. We will continue to look into the matter so that we can ensure that the issues are corrected and stay corrected. We appreciate... More 

Bluefield
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 2, 2014

Hotel rooms in Carlsbad are very expensive - this one was $339/night. Room was all right - clean and good condition, but had to search for outlets to charge my toys. Breakfast did not start until 6:30 and at that time, there were no eggs and 2 pieces of bacon. A small plate of eggs were brought out (looked like... More 

Was this review helpful? Yes 1
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

I'd like to thank you for taking the time to complete a review for your recent stay with us here at the Fairfield Inn & Suites in Carlsbad, NM. I apologize for any inconveniences you experienced during your stay with us. We hold ourselves to very high standards and we unfortunately did not meet them for you. We hope to... More 

Phoenix, Arizona
2 reviews
3 of 5 stars Reviewed September 2, 2014

The prices are outrageous for what you get! The oil boom continues to drive prices higher. Many oil field workers staying here. The weekend I stayed no eggs for breakfast Saturday or Sunday morning and no bacon on Sunday. Breakfast on low end of scale. For the $260 a night in I spent in August 2014, I could have stayed... More 

Was this review helpful? Yes
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review on your recent stay with us at the Fiarfield Inn & Suites in Carlsbad, NM. We are aware that you have many choices when it comes to hotels in our area and we greatly appreciate being given the opportunity to serve you. I do apologize for the inconveniences you... More 

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Additional Information about Fairfield Inn & Suites Carlsbad

Address: 2525 South Canal Street, Carlsbad, NM 88220
Location: United States > New Mexico > Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Fairfield Inn & Suites Carlsbad 2.5*
Number of rooms: 91
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Also Known As:
Fairfield Inn And Suites Carlsbad
Fairfield Inn & Suites Carlsbad Hotel Carlsbad

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