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All 15 Carlsbad hotels

Fairfield Inn & Suites Carlsbad

2.5 of 5 Hotel   |   2525 South Canal Street, Carlsbad, NM 88220
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64%
Ranked #2 of 15 hotels in Carlsbad
A recent review
4 of 5 stars reviewed 1 week ago
Boomersaunt Houston
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  • Reviews (165)
  • Photos (42)
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165 people have reviewed this hotel

Traveler rating
    49
    58
    38
    9
    11
See reviews for
73
38
4
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Houston
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I reserved a room here in the middle of the night while staying at another Carlsbad establishment that was so dirty and uncomfortable that I knew we couldn't stay another night. Yes, the price is high, but the room was clean, the AC was strong, and the staff was very polite and helpful. I would stay here again should I... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First things first. I read other reviews where people obviously expect more for the price. Yes, the rate would fetch an elegant experience in most major cities. Guess what, this is not a major city. If you want to take your children to a place where adults aren't "enjoying themselves," as they were in a pool at another national chain,... More

Was this review helpful? Yes 1
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I am a Marriott sliver member and used points for this visit with my nephew, niece and their 3 yr old. It was fine for one night stay but it would be nice to know that the pool was closed if a family were staying several days. The breakfast could only have been better if real eggs were used, as... More

Was this review helpful? Yes
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review and share your experience with the Fairfield Inn & Suites Carlsbad. Please accept our sincere apologies for any inconveniences you may have experienced. We take great pride in ensuring our guest’s satisfaction. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.... More

Houston, Texas
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 14, 2014 via mobile

My husband, young son, aunt and I spent one night in the Fairfield Inn. The staff was friendly, and allowed us to check in to our room an hour early. Upon inspection, the room and linens were clean and updated, with a green and blue color scheme. The bathroom was well maintained with no stains and plenty of towels. Breakfast... More

Was this review helpful? Yes 2
Kingston, Tennessee
1 review
1 of 5 stars Reviewed June 3, 2014

Don't waste your money or points staying here! Pool is closed; the front desk has no idea when it will reopen. There are no outside areas to relax; no shade available since the pool area is closed. They really need to pressure wash the entry and public areas; very dirty. Not the Marriot property that I'm used to seeing. Poor... More

Was this review helpful? Yes
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

First off I would like to thank you for taking the time to leave a review on your recent stay with us at the Fairfield Inn & Suites in Carlsbad. I apologize for any inconveniences our pool being out of order may have caused you during your stay. Unfortunately it is out of our control as to when it will... More

1 review
1 of 5 stars Reviewed June 2, 2014

We've stayed at Marriott properties for over two decades and this was one of the worst. Right now there are not enough hotels for the demand in Carlsbad and the hotel must be using this to as a reason to provide poor service. Astonishingly, I caught the house housekeeping staff inserting their own "Do Not Disturb" sign in the my... More

Was this review helpful? Yes
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review and share your experience with the Fairfield Inn & Suites Carlsbad. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that... More

Sioux Falls, South Dakota
Top Contributor
55 reviews 55 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed May 31, 2014

I used points to stay here because the price was so high. (The points price was very reasonable.) Good breakfast. The hotel has an outdoor pool which unfortunately gathers a lot of leaves. There's also a whirlpool. In addition to the pool area, there's an open patio area for gatherings. My biggest complaint was the windows. Terrible! Both nights I... More

Was this review helpful? Yes
Pittsburgh
Top Contributor
149 reviews 149 reviews
42 hotel reviews
1,187 helpful votes 1,187 helpful votes
4 of 5 stars Reviewed May 31, 2014

Our family stayed in a suite for one night in May. Overall, the hotel was ok but it wasn't worth the $230/night that we paid. From what I could see, the pricing issue isn't unique to this hotel as everything in Carlsbad seems to be priced too high. I haven't stayed in a Fairfield Inn in a while but I... More

Was this review helpful? Yes 1
Wallingford, Connecticut
Top Contributor
148 reviews 148 reviews
31 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed May 27, 2014

I recently spent 23 days traveling across the southwestern United States. During the course of my travels, I stayed in many hotels. By far (maybe because of its proximity to Carlsbad Caverns National Park), this place was the most expensive and I received the least. My room had no refrigerator, no microwave, a bathroom where there was a saddle (threshold)... More

Was this review helpful? Yes 1
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review and share your experience with the Fairfield Inn & Suites Carlsbad. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that... More

Skibbereen, Ireland
Top Contributor
75 reviews 75 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 27, 2014

While this is a Marriott Hotel, its service does not live up to Marriott standards. The hotel is new and that certainly helps its standing, but service is inconsistent. Some staff members are great, others could not care less if you are dying in front of them. I would stay here again, but the Hampton is a better choice if... More

Was this review helpful? Yes 1
Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to leave us a review and share your experience with the Fairfield Inn & Suites Carlsbad. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that... More

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Additional Information about Fairfield Inn & Suites Carlsbad

Address: 2525 South Canal Street, Carlsbad, NM 88220
Phone Number:
Location: United States > New Mexico > Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Fairfield Inn & Suites Carlsbad 2.5*
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Also Known As:
Fairfield Inn And Suites Carlsbad
Fairfield Inn & Suites Carlsbad Hotel Carlsbad

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The newly built Fairfield Inn & Suites Carlsbad New Mexico is just minutes away from the famous Carlsbad Caverns National Park, the Living Desert Zoo & Gardens State Park and the Pecos River. Experience more than 117 known caves at the Carlsbad Caverns - all formed when sulfuric acid dissolved the surrounding limestone. Located in the northern part of the Chuhuahuan Desert, Fairfield Inn & Suites Carlsbad New Mexico is centrally located to Roswell, Artesia, El Paso, and Midland. The Fairfield Inn & Suites Carlsbad New Mexico provides you with just what you need, and skip what you don't, so travel is easy and productive. Our knowledgeable and courteous staff is available to help 24 hours a day. Take advantage of our complimentary amenities at Fairfield Inn & Suites Carlsbad New Mexico, including breakfast, in-room high-speed Internet and Wi-Fi in the lobby. Enjoy comfortable and spacious guest rooms that allow you to work and relax. ... more   less 
Number of rooms
91

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