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Fairfield Inn & Suites Carlsbad

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2525 South Canal Street, Carlsbad, NM 88220
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1 room 1 guest
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Fairfield Inn & Suites Carlsbad
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Irving, Texas
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a very nice hotel, friendly people, well kept. Good breakfast, good housekeeping. The location was convenient next to IHOP, Walmart, and on the highway to the caverns. Easy in and out on the highway. The highway was the one we took to El Paso.

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Omaha, Nebraska
Level Contributor
196 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 3 weeks ago

New and attractive property at a better rate than comparable hotels in the area. Breakfast was as expected. We did have an issue with our AC. When we returned from the bat flight at Carlsbad, we noticed that the floor next to the AC was soaked. We didn't say anything at the time because it was already 11 pm. However,... More 

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Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our property. Your concern is being addressed as we have hired a professional team to address the situation. We are glad you enjoyed your visit to Carlsbad and hope if your travels bring you back to the area, you will once again choose to be our guests. More 

Pebble Beach, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am a regular Marriott traveller and loves the brand. However, on a recent family road trip to Carlsbad Caverns National Park I had the misfortune of staying in what otherwise appeared to be a fairly new, clean Fairfield Inn. Coming back to our room in July with outside temperatures at 10 PM at night still around 90 degrees, I... More 

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Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our property. Please accept my apology for your stay not meeting your expectations. Being a eco-friendly property, the temperature in the rooms are controlled by a wall thermostat. While we understand that the different rooms do get a different amount of sunlight. The rooms do have a different feel. However, we are... More 

Travelers are raving about these Carlsbad hotels

Shreveport, Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Comfortable, clean room. Nice staff at front desk. Decent but crowded complimentary breakfast (get there early!!). Convenient to everything. Maybe a bit overpriced but you are limited in Carlsbad.....Would stay there again!

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Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to share your Carlsbad Fairfield experience. During the summer we do have a large number of families on the weekends and it does make the seating area small. However, we do hope you will return. More 

Monument
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 23, 2015

We weren't disappointed! Marriott always provides a nice place to stay when on an unfamiliar road trip! Good location before heading to the Caverns! Room and breakfast were great! Thanks Marriott can always count on you!!!! Restaurants in area are ok so breakfast for free was an added bonus to take advantage of! Price was lower than expected!

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KSAFlorida, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. Your kind words regarding our hotel cleanliness, staff friendliness, and price have been shared with the staff. We hope to see you again noon. More 

Spartanburg, South Carolina
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 16, 2015

This was a nice motel in Carlsbad and was comfortable and clean. The staff was very helpful in suggesting places to dine and in timing for our trip the Carlsbad caverns. It is located on the Carlsbad caverns side of town. The beds were comfortable and the room was large. The free breakfast was about average for this type of... More 

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Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for the kind words regarding our hotel cleanliness and staff friendliness. We hope to see you again on future trips to the area. More 

Houston, Texas
Level Contributor
205 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed July 16, 2015

This hotel is in my opinion one of the best in Carlsbad, New Mexico. It is clean, provides a good complimentary breakfast and has excellent service. There is ample parking and the hotel is located within walking distance of Walmart, Subway and Chilis. It is located within a reasonable drive to the Carlsbad Caverns and the Guadalupe Mountains National Park.... More 

Was this review helpful? Yes
Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for the kind words regarding our hotel cleanliness, staff friendliness, and location. We look forward to being your host on future trips to the area. More 

Leesburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 15, 2015

We booked this hotel through Priceline which was guaranteed to have a suite with a king and sofa bed. Instead we were put in a small room with a bed which is obviously not a king size bed and also without a sofa bed, microwave, or fridge. The management insists that the room has a king bed while obviously a... More 

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Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We apologize for the experience you encountered at the Carlsbad Fairfield Inn & Suites. While we do not wish to point fingers, computer issues have been noted. Due to occupancy and availability it makes it impossible to correct at times. We have reached out to our partners to make sure... More 

dallas
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 8, 2015

Great big clean room, convenient, just minutes from the Caverns. Good deal for the money, even though all hotels in area are overpriced. Nice place to sit out back at tables if the weather is nice. Breakfast included eggs.

Was this review helpful? Yes
KSAFlorida, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your thoughts. Glad you enjoyed your breakfast and I hope you enjoyed the popcorn and cookies during your afternoon. Should your travels bring you back to our area we hope to see you again. More 

New York City, New York
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed July 8, 2015

We are Marriott Reward members, and we were lucky enough to have enough points to stay here for two nights. It wasn't a stay up to the standards of the usual Fairfield properties we've stayed in. Breakfast wasn't ready one morning, the fruit looked like leftovers, and they had only one poor young woman trying to keep up with it... More 

Was this review helpful? Yes 1
KSAFlorida, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We thank you for your kind words and observations. Carlsbad area is a special place for travelers - a national park, oil fields, and potash mines with limited accommodations for workers and trailers. Thank you for being a Marriott Rewards member and we hope to see you if your travels... More 

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