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Fairfield Inn & Suites Carlsbad

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2525 South Canal Street, Carlsbad, NM 88220
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Fairfield Inn & Suites Carlsbad
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Fairfield Inn & Suites Carlsbad
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202 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Shreveport, Louisiana
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Comfortable, clean room. Nice staff at front desk. Decent but crowded complimentary breakfast (get there early!!). Convenient to everything. Maybe a bit overpriced but you are limited in Carlsbad.....Would stay there again!

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Monument
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We weren't disappointed! Marriott always provides a nice place to stay when on an unfamiliar road trip! Good location before heading to the Caverns! Room and breakfast were great! Thanks Marriott can always count on you!!!! Restaurants in area are ok so breakfast for free was an added bonus to take advantage of! Price was lower than expected!

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KSAFlorida, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. Your kind words regarding our hotel cleanliness, staff friendliness, and price have been shared with the staff. We hope to see you again noon. More 

Spartanburg, South Carolina
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a nice motel in Carlsbad and was comfortable and clean. The staff was very helpful in suggesting places to dine and in timing for our trip the Carlsbad caverns. It is located on the Carlsbad caverns side of town. The beds were comfortable and the room was large. The free breakfast was about average for this type of... More 

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Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for the kind words regarding our hotel cleanliness and staff friendliness. We hope to see you again on future trips to the area. More 

Houston, Texas
Level Contributor
191 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is in my opinion one of the best in Carlsbad, New Mexico. It is clean, provides a good complimentary breakfast and has excellent service. There is ample parking and the hotel is located within walking distance of Walmart, Subway and Chilis. It is located within a reasonable drive to the Carlsbad Caverns and the Guadalupe Mountains National Park.... More 

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Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for the kind words regarding our hotel cleanliness, staff friendliness, and location. We look forward to being your host on future trips to the area. More 

Leesburg, Virginia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel through Priceline which was guaranteed to have a suite with a king and sofa bed. Instead we were put in a small room with a bed which is obviously not a king size bed and also without a sofa bed, microwave, or fridge. The management insists that the room has a king bed while obviously a... More 

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Kellie A, Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We apologize for the experience you encountered at the Carlsbad Fairfield Inn & Suites. While we do not wish to point fingers, computer issues have been noted. Due to occupancy and availability it makes it impossible to correct at times. We have reached out to our partners to make sure... More 

Travelers are raving about these Carlsbad hotels

dallas
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great big clean room, convenient, just minutes from the Caverns. Good deal for the money, even though all hotels in area are overpriced. Nice place to sit out back at tables if the weather is nice. Breakfast included eggs.

Was this review helpful? Yes
KSAFlorida, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your thoughts. Glad you enjoyed your breakfast and I hope you enjoyed the popcorn and cookies during your afternoon. Should your travels bring you back to our area we hope to see you again. More 

New York City, New York
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We are Marriott Reward members, and we were lucky enough to have enough points to stay here for two nights. It wasn't a stay up to the standards of the usual Fairfield properties we've stayed in. Breakfast wasn't ready one morning, the fruit looked like leftovers, and they had only one poor young woman trying to keep up with it... More 

Was this review helpful? Yes 1
KSAFlorida, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We thank you for your kind words and observations. Carlsbad area is a special place for travelers - a national park, oil fields, and potash mines with limited accommodations for workers and trailers. Thank you for being a Marriott Rewards member and we hope to see you if your travels... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

The pool was filthy. The hot tub was out of order. Everyone who went down to get in it stayed 5-10 min, then left. If you are "lucky" enough to get a room overlooking the pool, there is a BRIGHT light that shines into your window, and you can't draw the curtains because they only close about one third on... More 

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Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for reviewing our hotel. We strive to improve on service and property daily. We apologize we did not meet your expectations. A new procedure has been put in place to make sure all our guests find the blackout curtains. Afternoon rain showers have been proving to challenge the chemical balance in the pool. But as we know, rain... More 

Orange County,Ca
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice clean rooms with a laundry facility. LOVED the make-up remover towlette..this is a first for me. Stayed on the third floor and was impressed with the architectural ceilings...They were amazing...I have stayed in many hotels and have never seen ceilings like this. Forgot my detergent and they were kind enough to find some for me. Breakfast was good, Appreciated... More 

Was this review helpful? Yes
Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel, WE are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel cleanliness and staff friendliness. We look forward to being your host on future trips to the area. More 

Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 24, 2015

Was tired from traveling, but greeted with a friendly smile from Jordan at the front desk. The room was average but the service made all the difference in the world. Jordan surprised me with some cookies even know they were out ... they were super warm and delicious

Was this review helpful? Yes
Kellie A, General Manager at Fairfield Inn & Suites Carlsbad, responded to this review

Thank you for sharing your love of the daily cookies. We love to share and hope to do so with you again in the near future. See you again soon. More 

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