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Hampton Inn & Suites Carlsbad

Certificate of Excellence
GreenLeadersBronze level
2.5 of 5
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120 Esperanza Circle, Carlsbad, NM 88220
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Hampton Inn & Suites Carlsbad
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Ranked #1 of 19 Hotels in Carlsbad
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 5 days ago
Nana5864 Cameron, Wisconsin, USA
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216 Reviews from our TripAdvisor Community

Traveler rating
    120
    61
    22
    11
    2
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92
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cameron, Wisconsin, USA
Top Contributor
67 reviews 67 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Excellent new property. Everything is fresh and clean. The breakfast was yummy and substantial. I would not hesitate to recommend this to all. The staff is friendly and helpful. It is about a half an hour drive to the caverns which are worth a visit. Stay here when in Carlsbad!

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Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel! We are pleased to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for all the kind words regarding our hotel staff service, cleanliness and breakfast. Please contact me if you have any additional questions, concerns or comments regarding your stay... More 

2 reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

This is a beautifully presented and excellently run Hampton Inn. Situated next to its sister hotel, Homewood Suites, you won't be disappointed paying less to stay here. The desk clerk was friendly, efficient, and looking for ways to help. He asked me if my coffee was hot enough. When I said, "no," he immediately took out upon himself to make... More 

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Houston, United States
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here earlier this week to be close to caverns. Location was convenient, room was nice and generous, breakfast was good but service was truly outstanding. Every member of the staff we encountered was warm and welcoming.

Was this review helpful? Yes 1
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel! We are pleased to hear you enjoyed your stay at our property and we thank you for your business. We thank you for all the kind words regarding our hotel staff service, cleanliness and location. Please contact me if you have any additional questions, concerns or comments regarding your stay... More 

Cibolo, Texas
Top Contributor
73 reviews 73 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay in a lot of Hamptons and this one is very nice. The breakfast lounge is very large, modern, and comfortable. Our room was King room suite with a sofa bed, a large see through office, and a kitchen area with wet bar. Everything was nice and clean. The only suggestion I have, is in the kitchen area. Most... More 

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Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding our breakfast, cleanliness and lobby seating areas. We understand you had an issue with lack of plates/cutlery in guest room suites and we sincerely... More 

Santa Fe, New Mexico
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This place was so expensive. It is also brand new. But really, for $250/night you get plastic cups. Noisy room. The TV is placed where you cannot really see it from the bed or the sitting area- right in between both and it doesn't move at all. Nailed to the wall.

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Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. Thank you for voicing your concerns regarding our price and the issues you experienced during your stay. We apologize for the poor experience you had at our hotel and invite you to call us directly at 575-725-5700 to discuss your stay with our hotel further. More 

Nj
Top Contributor
60 reviews 60 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 28, 2015

Typical Hampton Inn rooms. Very clean and well kept. Staff is friendly and helpful. Breakfast again typical of Hampton Inn but food is replenished and staff keeps buffet clean and neat. Hotels in Carlsbad are expensive but I believe the price for this hotel is high for the value received. The market price is made for tourists to the Cavern.

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Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for all the kind words regarding our hotel cleanliness, breakfast and our hotel staff service and friendliness . Thank you also, for voicing your concerns regarding our price.... More 

EL Paso
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2015

I stay quite often and never had an issue with the hotel or staff. The rooms are always clean and pretty nice. The indoor pool and gym are a plus. The staff is very helpful and makes sure your stay is a pleasent one.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel! We are pleased to hear you enjoyed your stay at our property and we thank you for your business. We thank you for all the kind words regarding our hotel cleanliness, pool and fitness amenities and our hotel staff service. Please contact me if you have any additional questions, concerns... More 

Top Contributor
55 reviews 55 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 11, 2015

Yes, as many reviewers have mentioned, Carlsbad does not come cheap, as oil and cavern make for high room prices, but at the Hampton, nice rooms, friendly staff, freebies like cookies, lemonade and pop corn, varied breakfast and location at entrance to town make more than up for it

Was this review helpful? Yes 1
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our property! We are pleased to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for all the kind words regarding our hotel location, breakfast and additional amenities, hotel cleanliness and our hotel staff friendliness. Please contact me if you have any additional... More 

Atlanta, Georgia
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 11, 2015

Stayed 2 nights to visit Carlsbad Caverns. This is a nice Hampton Inn; it is clean with very friendly and helpful staff, has free wifi, standard breakfast, and warm cookies and popcorn at night. All that gets it only three stars due to its low value. Sunday night was $260 and Monday night $345 before tax. I just stayed at... More 

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel cleanliness, amenities and our hotel staff service and friendliness . Thank you also, for voicing your concerns regarding our price. Our goal... More 

Hacienda Heights, California
Top Contributor
53 reviews 53 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 24, 2015

This review is for both Hampton and La Quinta. I am on a business trip here in Carlsbad for months. I have stayed 30 days in Hampton and 30 days in La Quinta. Both hotels do have friendly and helpful staff members. But Hampton in comparison did provide more superior and more professional services. Hampton staff members did carry themselves... More 

Was this review helpful? Yes 1
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you so much for your review of our property! We thank you for the kind words regarding our staff professionalism and helpfulness and we thank you for your business. We thank you for your feedback regarding the issues you faced with the housekeeping service during your stay and we sincerely apologize for the poor service and quality you received.... More 

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