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All 15 Carlsbad hotels

Hampton Inn & Suites Carlsbad

2.5 of 5 Hotel   |   120 Esperanza Circle, Carlsbad, NM 88220
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Hampton Inn & Suites Carlsbad
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83%
Ranked #1 of 15 Hotels in Carlsbad
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 4 weeks ago
Jay H
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187 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Contributor
18 reviews 18 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm a Hilton Honors member so I tend to stay in a lot of Hampton Inns whenever I travel with my family. This one was clean, the staff was polite, and the room was nice. Hampton Inns are usually decent, but some are better than others. This one is above average. It's more expensive, but only because of the market... More

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you so much for your review of our property! We are pleased to hear you had an enjoyable experience at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel cleanliness, hotel staffs service and room accommodations. We thank you for your loyalty to Hilton Hotels. We look forward to being... More

Cleburne, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Extremely satisfied with every area of this hotel and staff. Only problem we had was with the price. Almost 300.00 for one night was a bit too much. We would reccomend to family or friends,but let them know the expence. Only reason we personally would not stay again is because of car repair that we couldn't get taken care of... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you so much for your review of our property! We are pleased to hear you enjoyed your stay at our hotel and we thank you for your business. We thank you for all the kind words regarding our hotel and hotel staffs service. Thank you also, for voicing your concerns regarding our price. Our goal is to provide you... More

Miami, Florida
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The caverns are great, but the town's oil boom makes hotels a challenge. Oil workers guarantee occupancy so hoteliers take economics to extreme- with tax , $300 a night. Swallow hard and pay up. The hotel itself was clean, staff great, beds good, breakfast great. The town of Carlsbad is kind of bombed out. Even the local Walmart is picked... More

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you so much for your review of our property! We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel cleanliness, breakfast service/menu, room comfort and hotel staffs service. Thank you also for voicing your concerns regarding our price. Our goal is... More

Pittsburgh, Pennsylvania
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a really nice Hampton Inn. There were fresh juices and cookies in the lobby when we arrived, and the room had a number of extras - not just shampoo, but mouthwash, etc. The front desk staff was very friendly. The room was clean and comfortable and modern. The breakfast was pretty good, and above average for a Hampton.

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you so much for your review of our hotel! We are pleased to hear you enjoyed your stay at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel cleanliness, amenities, room comfort, decor and breakfast menu selection. We look forward to being your host on future trips to the area.... More

El Paso, United States
1 review
5 of 5 stars Reviewed August 13, 2014

Our family had a wonderful stay at the Hampton Inn in Carlsbad. My kids really enjoyed the indoor swimming pool and fitlness facility. Both were extremely clean and in great condition. We also liked the breakfast with so many things to choose from, perfect for picky eaters. The staff was very friendly and courteous. We loved it and will stay... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you so much for your review of our property! We are pleased to hear you had an enjoyable experience at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel cleanliness, amenities, breakfast menu selection and hotel staffs friendliness and service. We look forward to being your host on future trips... More

Austin, Texas
Contributor
14 reviews 14 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 30, 2014

We had a family of 5 (two adults and 3 small kids) stay on July 13. The room was comfortable but very expensive for what it is. The small availability in this small town is apparently driving up the prices as demand currently exceeds supply. We stayed as we wanted to be close to the caverns. If you can stand... More

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for your review of our hotel. We thank you for your business and for all the kind words regarding the comfort of our rooms and hotel accommodations. Thank you also, for voicing your concerns regarding our price. Our goal is to provide you with the greatest experience we possibly can and welcome any suggestions as to what would... More

Woods Cross, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 28, 2014

This hotel used to be the best place to stay when working near Carlsbad, but recently the customer service has taken a dump. I was booked for three nights but was kicked out of my room after the first night due to a "clerical error" on their part. Even though i showed them my reservation, they would not do anything... More

Review collected in partnership with Hampton

Was this review helpful? Yes 3
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. While the lack of service you experienced is unusual and not the standard for our hotel, there is no excuse for this and I sincerely apologize. We are committed to you, our valued customer, and are taking immediate corrective steps to regain your confidence in us. Thank you also, for... More

Oklahoma City, United States
1 review
5 of 5 stars Reviewed July 28, 2014

Rooms very clean, staff very friendly and accommodating. The staff went out of their way to help our group and make sure we had everything we needed during our stay. We had a group staying at this location and the staff went above and beyond to ensure our needs were met and that we were able to conduct and complete... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you so much for your review of our property! We are pleased to hear you had a memorable experience at our hotel and we appreciate your business. We thank you for all the kind words regarding our hotel staff service and room cleanliness. We look forward to being your host on future trips to the area. Please contact me... More

Lubbock, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 28, 2014

We understand you are probably the only clean hotel in the area but to charge $300+ a night is outrageous! Most per diem rates are no where near that $200 tops! This room is not worth $300 plus when you can get the same product down the road at $150!!!

Was this review helpful? Yes 1
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you for taking the time to review our hotel. Thank you for voicing your concerns regarding our price. Our goal is to provide you with the greatest experience we possibly can and invite any and all suggestions as to what would provide more value to your stay. Please contact me regarding your stay either via email at milan.patel@hilton.com or... More

Magnolia, Texas
Top Contributor
73 reviews 73 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 24, 2014

Holy cow the prices are high. Checked in at 3am due to needing to stay around town for a couple of days. All they had available were suites. Dig deep because it ain't cheap. Room was large comfortable and clean. Everything here is top notch. Be ready for sticker shock if you stop in though.

Was this review helpful? Yes
Hamptoncarlsbadnm, General Manager at Hampton Inn & Suites Carlsbad, responded to this review

Thank you so much for your review of our property! We are pleased to hear you enjoyed your stay and we thank you for your business. We thank you for all the kind words regarding our room cleanliness, comfort and hotel accommodations. Thank you also, for voicing your concerns regarding our price. Our goal is to provide you with the... More

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Additional Information about Hampton Inn & Suites Carlsbad

Address: 120 Esperanza Circle, Carlsbad, NM 88220
Phone Number:
Location: United States > New Mexico > Carlsbad
Price Range (Based on Average Rates): $$$$
Hotel Class:2.5 star — Hampton Inn & Suites Carlsbad 2.5*
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Also Known As:
Hampton Inn And Suites
Hampton Hotel Carlsbad

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