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All 3 Flat Rock hotels

Mountain Inn & Suites

755 Upward Rd., I-26 at Exit #53, Flat Rock, NC 28731
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Ranked #2 of 3 hotels in Flat Rock
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
mimimartha Aiken, South Carolina
  • Reviews (138)
  • Photos (13)
  • Amenities
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  • Room tips (24)
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138 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Couldn't get the original advertised rate of $99 until July 13. Our stay was July 1 through July 5. We ended up paying $621 for four nights in the "King suite with jacuzzi". The "King suite" evidently had two queens which were moved out and replaced with a king and a jacuzzi set up in the corner. This suite had... More

Was this review helpful? Yes
MountainInn, Manager at Mountain Inn & Suites, responded to this review

Thank You for taking the time to provide your feedback. It is very important to us. We are sorry you were disappointed with your stay and felt ripped off. I would like to address a few of your concerns, however. As for the advertised rate of $99, this rate is a Sunday-Thursday rate in July for our Deluxe Two Queen... More

Aiken, South Carolina
Top Contributor
73 reviews 73 reviews
6 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a convenient, clean, and nice place to stay. It is in a great location if you are planning to see a play at the Flat Rock Playhouse or to visit Hendersonville, NC. They have a very nice breakfast which was great. This is our second time to stay here and we will probably stay here again. Actually, we... More

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Valparaiso, Indiana
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We made an unplanned one night stop here on our way home from FLA. The staff was friendly and the rooms were spacious,clean and comfortable. There was a very good breakfast buffet downstairs in the lobby. The hotel is set off from the road a bit with a large grassy area in front. Zaxby's and Waffle house are within walking... More

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Milton, Georgia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything about Mountain Inn and Suites was wonderful. The staff is incredibly accomodating, nice and helpful. They even laundered a dog bed for us after our puppy got a little car sick. Perfect location, the rooms are clean and nicely appointed, the beds are VERY CONFORTABLE, and the breakfast was fantastic. Great place for travellers with dogs!! Wish there was... More

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Greensboro, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I took my senior church group to Flat Rock to see a show at Flat Rock Playhouse and visit other places in the area. This hotel is nice and clean, the staff is very cooperative, and the breakfast was adequate. My travelers commented on how nice and clean it was. I would recommend it.

Was this review helpful? Yes
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

My sister and I stayed there for one night passing through the area. Chris who checked us in was the most unpleasant man and should not be representing any hotel! Breakfast was already gone except for a dry piece of egg and stale bagels at 9 am. Juice tasted sour and warm milk. No fruit at all. Sounded like people... More

Was this review helpful? Yes 5
18 reviews 18 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 29, 2014

My mom and I were traveling for a dog show over Memorial Day weekend. Usually, we would go with a nationally known chain, but all rooms were booked. I was a little skeptical of the Mountain Inn, but it exceeded all expectations! The staff was extremely friendly, especially Laura, who also makes beautiful jewelry! The hotel was very, very clean,... More

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2014

We were part of a group from out of state, and came to hike in North Carolina, South Carolina and Tennessee. We had a room at the hotel for 8 nights. The first thing I noticed, and commented on, was how clean the hotel was, from the lobby, to the breakfast area, and individual rooms. But what I will remember,... More

Was this review helpful? Yes 3
Saint Augustine, Florida
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 25, 2014

We checked in for a four day visit with family. The first room had a no smoking status but smelled like smoke. We were moved next door to a room WITH smoking status but smelled clean (?). Both rooms were very dark, and both rooms coffee tables were rickety. Strange that there is a ceiling fan in both sitting aread... More

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Top Contributor
66 reviews 66 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 23, 2014

First time I've ever stayed in the area and couldn't be more pleased with the hotel, the amazing staff and the convenient location to the surrounding area. The hotel is extremely clean and very well maintained. The staff was very accommodating and eager to do whatever to make our stay comfortable. It's also a pet friendly hotel and I witnessed... More

Was this review helpful? Yes 3
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Additional Information about Mountain Inn & Suites

Address: 755 Upward Rd., I-26 at Exit #53, Flat Rock, NC 28731
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Flat Rock
Price Range (Based on Average Rates): $
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Also Known As:
Mountain Hotel Flat Rock
Mountain Inn And Suites

13 photos of this hotel

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Hotel & grounds (5)
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Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Official Description (provided by the hotel)
The Mountain Inn & Suites is locally owned and operated allowing us to put the emphasis on our guests versus corporate procedures and policies. We take great pride in anticipating and exceeding our guests’ expectations. Our #1 goal is to provide you with clean and well maintained accommodations combined with genuine Service and Mountain Hospitality, second to none.A popular destination for visitors to Asheville, Biltmore and the mountains of Western North Carolina, we are conveniently located just minutes from Hendersonville and historic Flat Rock. In addition, our guests have free wireless internet access and will receive a complimentary Hot breakfast each morning. We would love to be your host! ... more   less 
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