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All 3 Flat Rock hotels

Mountain Inn & Suites

755 Upward Rd., I-26 at Exit #53, Flat Rock, NC 28731
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85%
Ranked #2 of 3 hotels in Flat Rock
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Brandy W Sumner, Washington
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  • Reviews (141)
  • Photos (13)
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141 people have reviewed this hotel

Traveler rating
    76
    43
    11
    7
    4
See reviews for
47
50
8
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Sumner, Washington
Contributor
19 reviews 19 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the neighboring Mountain Lodge which exceeded our expectations - but then stayed here later on - for a place where families stay before camp, it was remarkably unfamily friendly. There is no pool and take note - NO CRIBS !!! First hotel I've stayed at that didn't have cribs or pack and plays. Staff did just the bare... More

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is clean and updated. The staff was helpful with our late arrival and friendly upon check-in. I spent quite a long time searching online for a relatively inexpensive hotel that wasn't grungy. This hotel exceeded all expectations.

Was this review helpful? Yes 2
Dallas, GA
Top Contributor
68 reviews 68 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Mountain Inn and Suites when going to Brevard music and Flat Rock Playhouse. Very clean, friendly personnel and pet friendly. Morning buffet good, too! Access to Hendersonville very easy.

Was this review helpful? Yes 2
Louisiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Couldn't get the original advertised rate of $99 until July 13. Our stay was July 1 through July 5. We ended up paying $621 for four nights in the "King suite with jacuzzi". The "King suite" evidently had two queens which were moved out and replaced with a king and a jacuzzi set up in the corner. This suite had... More

Was this review helpful? Yes 8
MountainInn, Manager at Mountain Inn & Suites, responded to this review

Thank You for taking the time to provide your feedback. It is very important to us. We are sorry you were disappointed with your stay and felt ripped off. I would like to address a few of your concerns, however. As for the advertised rate of $99, this rate is a Sunday-Thursday rate in July for our Deluxe Two Queen... More

Aiken, South Carolina
Top Contributor
73 reviews 73 reviews
6 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a convenient, clean, and nice place to stay. It is in a great location if you are planning to see a play at the Flat Rock Playhouse or to visit Hendersonville, NC. They have a very nice breakfast which was great. This is our second time to stay here and we will probably stay here again. Actually, we... More

Was this review helpful? Yes 1
MountainInn, Manager at Mountain Inn & Suites, responded to this review

Thank You so much for writing such a wonderful review! We are very blessed to have such a wonderful staff to help keep our hotel clean & well maintained. We will be sure to pass on your kind words. We are a perfect location for those visiting The Flat Rock Playhouse (as they have superb shows year-round). We look forward... More

Valparaiso, Indiana
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We made an unplanned one night stop here on our way home from FLA. The staff was friendly and the rooms were spacious,clean and comfortable. There was a very good breakfast buffet downstairs in the lobby. The hotel is set off from the road a bit with a large grassy area in front. Zaxby's and Waffle house are within walking... More

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MountainInn, Manager at Mountain Inn & Suites, responded to this review

Thank you for the kind words! We will be sure to pass them along to our staff. It's always nice for them to hear the positive feedback from guests like yourself! A lot of people find us because we are a good central location to guests passing through town to other destinations. But, there's so much to do in the... More

Milton, Georgia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 25, 2014

Everything about Mountain Inn and Suites was wonderful. The staff is incredibly accomodating, nice and helpful. They even laundered a dog bed for us after our puppy got a little car sick. Perfect location, the rooms are clean and nicely appointed, the beds are VERY CONFORTABLE, and the breakfast was fantastic. Great place for travellers with dogs!! Wish there was... More

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Greensboro, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 24, 2014

I took my senior church group to Flat Rock to see a show at Flat Rock Playhouse and visit other places in the area. This hotel is nice and clean, the staff is very cooperative, and the breakfast was adequate. My travelers commented on how nice and clean it was. I would recommend it.

Was this review helpful? Yes 1
Knoxville
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 14, 2014 via mobile

My sister and I stayed there for one night passing through the area. Chris who checked us in was the most unpleasant man and should not be representing any hotel! Breakfast was already gone except for a dry piece of egg and stale bagels at 9 am. Juice tasted sour and warm milk. No fruit at all. Sounded like people... More

Was this review helpful? Yes 12
MountainInn, General Manager at Mountain Inn & Suites, responded to this review

Thank You for taking the time to review our hotel, your feedback is important to us. We are sorry your experience was so unpleasant. As for "Chris" being unpleasant, are you sure that's who you are referring to? In the 6 years I have been here, I have never had one bad word spoken about him. His name is on... More

Contributor
18 reviews 18 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 29, 2014

My mom and I were traveling for a dog show over Memorial Day weekend. Usually, we would go with a nationally known chain, but all rooms were booked. I was a little skeptical of the Mountain Inn, but it exceeded all expectations! The staff was extremely friendly, especially Laura, who also makes beautiful jewelry! The hotel was very, very clean,... More

Was this review helpful? Yes 5
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Additional Information about Mountain Inn & Suites

Address: 755 Upward Rd., I-26 at Exit #53, Flat Rock, NC 28731
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Flat Rock
Price Range (Based on Average Rates): $
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Also Known As:
Mountain Hotel Flat Rock
Mountain Inn And Suites

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Official Description (provided by the hotel)
The Mountain Inn & Suites is locally owned and operated allowing us to put the emphasis on our guests versus corporate procedures and policies. We take great pride in anticipating and exceeding our guests’ expectations. Our #1 goal is to provide you with clean and well maintained accommodations combined with genuine Service and Mountain Hospitality, second to none.A popular destination for visitors to Asheville, Biltmore and the mountains of Western North Carolina, we are conveniently located just minutes from Hendersonville and historic Flat Rock. In addition, our guests have free wireless internet access and will receive a complimentary Hot breakfast each morning. We would love to be your host! ... more   less 
Number of rooms
67

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