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Holiday Inn Express Hendersonville Flat Rock

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111 Commercial Boulevard, I-26 at Upward Road, Flat Rock, NC 28731
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1 room 1 guest
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Holiday Inn Express Hendersonville Flat Rock
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132 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Sun Prairie, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

While the room appeared clean there was an unpleasant musty smell and we asked to change rooms. The carpet was old and had a brown pattern so difficult to see exactly where the smell was coming from. Staff very helpful and accommodated our request quickly.

Was this review helpful? Yes 1
Bobby P, Front Office Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Dear Ian R, Thank you so much for taking the time to write a review of your stay with us. I would like to apologize for the issue that you experienced with your room. We hope that the next time you are in our area we might see you again. Thank you again for the review. More 

Knoxville, Tennessee
Level Contributor
132 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

We always stay here when we catch a show at the wonderful Flat Rock Theater. Its very close to the theater and the rooms are great. Super clean and affordable. It really makes a trip to the theater a delight. Good breakfast in the morning, fire in the fireplace at night. It was nice to come back from the show... More 

Was this review helpful? Yes 1
Megan P, Rooms Division Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Dear KrisMack, Thank you for taking the time to write a review of your stays with us at the Holiday Inn Express Hendersonville-Flat Rock. We truly appreciate hearing from our guests regarding their experiences with us. Your positive comments will be passed on to our entire staff! Thanks again! More 

Knoxville, Tennessee
Level Contributor
119 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was clean but the furniture was pretty worn. The spread on the bed was very dirty, folded it down so it only covered our feet to be sure we did not touch it during the night. Staff was not very helpful, especially the young woman that checked us in. The company I was in town to visit paid... More 

Was this review helpful? Yes 1
Megan P, Rooms Division Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Dear MikeM3863, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Cincinnati, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2015

We stayed one night and it was very pleasant. The motel and room were very neat and clean. The complimentary breakfast was very good. We stayed in a king bed room with a hide a bed couch. It allowed for a lot of free space in the room and gave it a real open feeling.

Was this review helpful? Yes
Megan P, Guest Relations Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Thank you so much for taking the time to write a review of your stay with us at the Holiday Inn Express Hendersonville-Flat Rock. We are so glad to hear that you enjoyed your stay! More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2015

Not sure if it was the 12 hours I drove or the comfortable beds but I slept like a dream. Hotel was clean, quiet. Arrived late so I didn't get to enjoy many amenities. Staff was friendly. Breakfast was good. Try the cinnamon rolls!

Was this review helpful? Yes
Bobby P, Front Office Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Dear Shannon N, Thank you for the review! I must agree that everyone should try our cinnamon rolls. They are amazing. Glad you had a good nights rest and hope to see you again soon.Thanks again for the review. More 

Winnabow, North Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 7, 2015

This is an excellent hotel location when visiting the Flat Rock/Hendersonville,NC areas as it is located right off the Interstate with a variety of eating establishments close to the hotel. The hotel staff is very friendly and accommodating. The hotel is well run. The rooms are clean and comfortable. The complimentary breakfast was better than any other hotel I have... More 

Was this review helpful? Yes 1
Bobby P, Front Office Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Dear rinda4rsg, Thank you for reviewing our hotel! So happy to hear that your stay went well and that you enjoyed our breakfast. We appreciate the feedback and hope that we see you again soon. More 

Saint Augustine, Florida
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 3, 2015

We are regular Hampton Inn folks but it was full and they recommended Holiday Inn Express. We were nervous over what sort of room we would get after making online reservations so we called and Bobby assured us we would be getting a king room. We were pleasantly surprised. The room actually had windows that opened a couple of inches... More 

Was this review helpful? Yes 1
Bobby P, Front Office Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Margaret B, Thank you so much for leaving us a review of your stay. Very happy to hear that your stay was a good one and that we could surprise you a bit too. Hope that the next time you are traveling through our area, we might be your first call. Thanks again for the review. More 

Lakeland, Florida
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 3, 2015

We've stayed here many times over the years. It's always clean and the bathroom works well for us. We were pleased to find they had added a refrigerator this year. The staff is always very friendly and helpful. A few updates are probably needed...but it is clean, convenient and quiet.

Was this review helpful? Yes
Bobby P, Front Office Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Dear Beth M, Thank you for the review. It really does mean a lot to us that you took the time out to review our hotel and that you enjoy staying with us over the years. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 30, 2015 via mobile

I have stayed at this hotel in years past and was very satisfied . Something must've happened in the last couple years because this hotel was unacceptable. The hospitality staff was lacking and had a terrible attitude. The bed sheets were dirty and I had to change them myself to resolve. The breakfast was horrible. I will be going elsewhere... More 

Was this review helpful? Yes 1
Bobby P, Front Office Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Dear df9688 Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2015

We spend just one night but the hotel was clean and looking good. The check in was quickly and the employees were very nice. If I decide to go to Hendersonville again I would stay here again. The pool is indoor and they offer breakfast (I didn't wake up to eat) so is a good deal this hotel.

Was this review helpful? Yes
Megan P, Rooms Division Manager at Holiday Inn Express Hendersonville Flat Rock, responded to this review

Thank you for writing a review of your stay with us at the Holiday Inn Express Hendersonville-Flat Rock. We are so glad to hear that you enjoyed your stay. We hope to see you next time you are in our area! More 

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