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Quality Suites Otay Mesa

#142 of 279 Hotels in San Diego
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2351 Otay Center Ct., San Diego, CA 92154-7614 (Formerly Comfort Suites Otay Mesa)
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59 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 13, 2015

My family and I stayed at this hotel for my graduation in San Diego. I was kind of reluctant to stay here seeing that it was a cheaper hotel. I also picked this hotel for the free breakfast because we were on a budget and the good reviews. The gentleman at the front desk was nice and efficient. He got... More 

Helpful?
Thank Smack918
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 29, 2015 via mobile

This hotel is convenient close to Otay Border crossing. It is very convenient if you come for business to Mexico. The service is very good and everyone is smiling. Breakfast is included and is very good! The only problem was joining WI FI with the codes very often, they should work on it!

Helpful?
1 Thank Tatiana R
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed January 14, 2015 via mobile

We stayed near the border so it would easy for my aunt because she lives in tijuana so it wouldint take her for a long time we went there for san diego not otey mesa but the rooms where good and the seats where great but i was okey with it the staff are nice.

Helpful?
Thank Emmanuel S
Nova Scotia, Canada
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed September 6, 2014

As long haul professional drivers we have the opportunity to travel around the U.S. & Canada, and have stayed at many hotels on our journey's. Upon checking in to this hotel it seemed like the other Quality Suites we've stayed at. We thought the price was a bit higher than most at check-in, and in questioning the higher price the... More 

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1 Thank Wanda D
Los Angeles, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 6, 2014

This hotel is a great value and deserves a solid 3.5. We stayed at QSOM as we were in town for a concert in Chula Vista. Our room was clean and the staff was very friendly. The lady in the front desk was kind enough to explain directions, the toll system, etc. Thank you! Cons: This hotel is located off... More 

Helpful?
Thank Esther V
Quality S, Manager at Quality Suites Otay Mesa, responded to this review

Thank you Esther, for your wonderful review and taking the time to share it. We pride ourselves on our welcoming and friendly staff and thank you again for recognizing them. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the... More 

Corvallis, Oregon
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed July 30, 2014

I stayed at this Quality Suites, thinking it would be close to Chula Vista. It is a 15-20 minute drive to Chula Vista, since this hotel is the last exit off CA-905 before you cross the border into Mexico. Way far south and east. The room was nice-sized, a suite. But service, housekeeping, and breakfast were average at best. Maps... More 

Helpful?
Thank mcnicolb
Quality S, General Manager at Quality Suites Otay Mesa, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you will give us another chance to make your stay... More 

Chicago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

MR ID and his staff are fantastic ! They truly go out of their way to make you feel welcomed and comfortable . They make you feel as though you are a guest in their home . Rooms very clean and everything works . I would recommend this hotel to everyone . It's worth the drive for the customer service... More 

Helpful?
Thank gabby312chi
Quality S, Manager at Quality Suites Otay Mesa, responded to this review

Thank you so much for sharing your review with us! I am so happy to hear that you enjoyed your stay and our team was able to meet all your needs. We look forward to seeing you again the next time you are in San Diego. Be well, More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2014 via mobile

I hardly ever write reviews; too lazy. This one is a rare exception because of the extremely awesome service I received at Quality Suites Otay. Mr. Ishvar and his team of professionals gave us exactly what we asked for - clean, well-maintained facilities; friendly, prompt service, and overall peace of mind. My friends and I travel in a camper trailer... More 

Helpful?
Thank FloGMarJen
california
Level Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed July 10, 2014

We needed a hotel near the border and this is as close as you can get. Good size rooms with sofa and work station. Room was clean and no outside noise. Check-in and out was easy. Breakfast was offered at 6:00 AM and offered a good selection. This place had everything we needed.

Helpful?
Thank Dan C
Tacoma, WA
Level Contributor
290 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed July 4, 2014

This was my second time at the Quality Suites Otay Mesa, the first one being 5 years ago when the motel was new. This motel still looks as new and as clean as it did 5 years ago and the staff was just as friendly. The drive into San Diego is actually easier now than it was with the completion... More 

Helpful?
Thank County-Hunter
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