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All 270 San Diego hotels

Quality Suites Otay Mesa

2.5 of 5 Hotel   |   2351 Otay Center Ct., San Diego, CA 92154-7614 (Formerly Comfort Suites Otay Mesa)
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78%
Ranked #108 of 270 Hotels in San Diego
GreenLeadersPlatinum level
A recent review
3 of 5 stars Reviewed August 6, 2014
Esther V Los Angeles, California
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52 reviews from our community

Traveler rating
    27
    12
    5
    7
    1
See reviews for
21
9
4
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Nova Scotia, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

As long haul professional drivers we have the opportunity to travel around the U.S. & Canada, and have stayed at many hotels on our journey's. Upon checking in to this hotel it seemed like the other Quality Suites we've stayed at. We thought the price was a bit higher than most at check-in, and in questioning the higher price the... More

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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 6, 2014

This hotel is a great value and deserves a solid 3.5. We stayed at QSOM as we were in town for a concert in Chula Vista. Our room was clean and the staff was very friendly. The lady in the front desk was kind enough to explain directions, the toll system, etc. Thank you! Cons: This hotel is located off... More

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Quality S, Manager at Quality Suites Otay Mesa, responded to this review

Thank you Esther, for your wonderful review and taking the time to share it. We pride ourselves on our welcoming and friendly staff and thank you again for recognizing them. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the... More

Corvallis, Oregon
Top Contributor
59 reviews 59 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 31, 2014

I stayed at this Quality Suites, thinking it would be close to Chula Vista. It is a 15-20 minute drive to Chula Vista, since this hotel is the last exit off CA-905 before you cross the border into Mexico. Way far south and east. The room was nice-sized, a suite. But service, housekeeping, and breakfast were average at best. Maps... More

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Quality S, General Manager at Quality Suites Otay Mesa, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you will give us another chance to make your stay... More

Chicago
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014 via mobile

MR ID and his staff are fantastic ! They truly go out of their way to make you feel welcomed and comfortable . They make you feel as though you are a guest in their home . Rooms very clean and everything works . I would recommend this hotel to everyone . It's worth the drive for the customer service... More

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Quality S, Manager at Quality Suites Otay Mesa, responded to this review

Thank you so much for sharing your review with us! I am so happy to hear that you enjoyed your stay and our team was able to meet all your needs. We look forward to seeing you again the next time you are in San Diego. Be well, More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

I hardly ever write reviews; too lazy. This one is a rare exception because of the extremely awesome service I received at Quality Suites Otay. Mr. Ishvar and his team of professionals gave us exactly what we asked for - clean, well-maintained facilities; friendly, prompt service, and overall peace of mind. My friends and I travel in a camper trailer... More

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california
Top Contributor
69 reviews 69 reviews
25 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed July 10, 2014

We needed a hotel near the border and this is as close as you can get. Good size rooms with sofa and work station. Room was clean and no outside noise. Check-in and out was easy. Breakfast was offered at 6:00 AM and offered a good selection. This place had everything we needed.

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Tacoma, WA
Top Contributor
154 reviews 154 reviews
52 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed July 5, 2014

This was my second time at the Quality Suites Otay Mesa, the first one being 5 years ago when the motel was new. This motel still looks as new and as clean as it did 5 years ago and the staff was just as friendly. The drive into San Diego is actually easier now than it was with the completion... More

Was this review helpful? Yes 1
Scotland
Contributor
19 reviews 19 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 25, 2014

I visited the hotel for 2 nights with a family of four, including 2 teenagers. On arrival, the hotel wasn't too easy to find and was at the last exit before the Mexican border. The staff couldn't have been more helpful or friendly and welcomed us with a smile every time we came into the hotel. San Diego's Seaport is... More

Was this review helpful? Yes 1
Quality S, Manager at Quality Suites Otay Mesa, responded to this review

Thank you so much for sharing your review with us! I am so happy to hear that you enjoyed your stay and our team was able to meet all your needs. We look forward to seeing you again the next time you are in San Diego. Be well, More

Casa Grande, Arizona
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 26, 2014

This hotel is very, very clean and staff are very friendly. The prices is very reasonable for the room we got. We reserved a room for three people. My son decided to go. When we got to the hotel they were able to accommodate us with an extra bed. The only bad thing is that is about 20 miles south... More

Was this review helpful? Yes 2
Tijuana, Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2014

VERY CLEAN !!! I highly recommend for anybody thats going on vacation , going across the border or just simply wana get away, the staff there are great very friendly Breakfast its delicious its also very quiet which was great.

Was this review helpful? Yes 2
Quality S, Manager at Quality Suites Otay Mesa, responded to this review

Thank you so much for sharing your review with us! We consider our staff to be our greatest asset and they love to be recognized! We pride ourselves on our welcoming and friendly staff and thank you again for recognizing them. We hope to see you next time you are in San Diego. Take Care, More

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Additional Information about Quality Suites Otay Mesa

Address: 2351 Otay Center Ct., San Diego, CA 92154-7614 (Formerly Comfort Suites Otay Mesa)
Phone Number:
Location: United States > California > San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Otay Mesa 2.5*
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Also Known As:
Comfort Suites Otay Mesa Hotel San Diego
Comfort Suites San Diego
San Diego Comfort Suites
Otay Mesa Comfort Suites

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