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Kona Kai Resort & Spa

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1551 Shelter Island Dr, San Diego, CA 92106
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20% off our Best Rate
Best prices for: 1 room 1 guest
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Kona Kai Resort & Spa
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Kona Kai Resort & Spa
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906 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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Anaheim, California
1 review
3 of 5 stars Reviewed 3 days ago NEW

Room was not available and I was bumped to another hotel for one night. Kona Kai did pay for it but it was extremely inconvenient considering I was attending a conference during that time and had to relocate during my scheduled activities and meetings. Bed was uncomfortable. No coffee maker. One of the front desk staff was rude when I... More 

Was this review helpful? Yes
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

We'd like to sincerely apologize for the initial inconvenience of your visit, though we hope the alternate, complementary accommodations helped to alleviate some of this frustration. We'd certainly embrace the opportunity to host you again and to showcase the streamlined experience that's more characteristic of our hospitality. We're confident in our ability to afford you a truly memorable return, and... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

A wonderful resort property. Great location, excellent food and professional and friendly staff. Jorge and Dawson were exceptional!' Would return on s heartbeat! Xcxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Was this review helpful? Yes
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

Thanks for choosing our Kona Kai Resort and for taking the opportunity to share such kind words with us here. It will be a pleasure to share these with the team on your behalf, and we're excited to welcome you back and to share much more of the signature hospitality you've come to know of our property! More 

Oceanside, California
1 review
4 of 5 stars Reviewed 1 week ago NEW

The location is great....the hotel has a lot of construction happening....was only slightly inconvenienced....the staff was very helpful....especially Chrissie at the front desk...also Enrique.....The dinner we had at the hotel restaurant, Vessel, was delicious....kudos to the head chef, Roy.

Was this review helpful? Yes
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

Thanks for your visit and thoughtful feedback, James. It's always a pleasure to hear from our valued guests, and we're thrilled that the services of our team left such an impression on your Kona Kai and Vessel Restaurant experience; it will be a pleasure to share these on your behalf. With renovations coming to a close in short time, we... More 

Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I had a wonderful time at the Kona Kai over the weekend. The location at the tip of Shelter Island was excellent and the amenities were just right. We enjoyed Kona Kai's proximity to the water and ease of access to San Diego's larger attractions. We were very impressed with the front desk staff and had exceptional... More 

Was this review helpful? Yes 1
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

We're excited to have shared this visit and our inviting comforts with you, and we're especially excited to hear that you enjoyed such a spectrum of our offerings. Whether it's time on the waterfront, awash in our scenic views, or whether you're soaking in the devout hospitality of our dedicated team, we're pleased to share a San Diego experience that's... More 

San Diego
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Kona Kai Resort's restaurant "Vessel" has finally become a destination restaurant. You'll find great atmosphere, service and most importantly, delicious food. As you walk down the hall to the restaurant, you'll hear live music! Upon entering, you'll notice a view out to the marina, then you'll take in the great overall ambiance. Newly updated, Vessel Restaurant has a fresh look... More 

Was this review helpful? Yes
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

We couldn't be more excited to have welcomed you to our Vessel Restaurant and our newly remodeled Kona Kai Resort. We've gone to great length to ensure our valued guests a one-of-a-kind experience, and we're delighted to hear this came through so resoundingly in your visit. From our sumptuous flavors, to our scenic views, to our unrivaled hospitality, we're excited... More 

San Leandro, California
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The facility is excellent but the bonus is the staff. We had a problem with our original reservation due to a delay in renovation project. All I can say is the mgr, Mr. Mendoza was extremely empathetic and helped me calm my families disappointment with fair alternatives. We look forward to returning to the Kona Kai.

Was this review helpful? Yes
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

It's an absolute pleasure to have welcomed you as our guest and to hear that, in spite of the small setback, our hospitality and commitment to excellence came shining through. We're as excited to share the kind words on you behalf as we are to welcome you back, and we look forward to showcasing a more seamlessly refined return. Please... More 

Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The moment we walked into the Kona Kai Resort we felt relaxed as if we were on a vacation on a small island away for the hustle and stress of the day. Hollan made us feel welcome and was genuinely interested in my wife and I. After a small tour we mingled around the bar to live music and a... More 

Was this review helpful? Yes 2
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

We're thrilled to have welcomed you both and to hear that our team's warm hospitality came through so resoundingly clear. From the flavors of Vessel Restaurant, to the tranquility we're so fortunate to afford outside the bustling city, we couldn't be more excited to have you as guests and fans of our Kona Kai Resort, and we look forward to... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Rooms dirty (found old crackers, dirt, dust, etc), bedding old and warn, towels hard, tv did not work, customer service was grumpy. Great looking lobby, manager very nice, front desk service appeared as if they had to be there but did not want to be. I would not stay here ever unless it was completely renovated along with updated service... More 

Was this review helpful? Yes
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

While we're pleased to have welcomed you, Stanton, we're deeply sorry to hear of these reservations with your respective room. Our resort has undergone a recent renovation, and we're pleased to afford our guests with a refined polish across all facets of our rooms and amenities. We'd welcome the opportunity to speak more regarding the specifics of your stay and... More 

Mississauga, Canada
1 review
5 of 5 stars Reviewed 1 week ago

The resort is stunning inside and out with amazing amenities and views...the staff are outstanding and went over and above to make my stay one to remember... food at the restaurant is mouth watering! I will go back and highly recommend.

Was this review helpful? Yes
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

We're thrilled to have welcomed you to our Kona Kai Resort and to hear the visit surpassed your expectations on so many levels. Whether you're enjoying a waterfront meal at our Vessel Restaurant or soaking in the sun alongside the pool, we're pleased to share a hospitality and tranquility that's truly unmatched and look forward to hosting you again! More 

Suffolk, Virginia
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We were there for a conference which got us a discount on the room, but even with that we did not feel it was a good value for the price. The lobby and common areas are very nice. The staff was courteous and helpful. Housekeeping was spot on and everything was clean. But, the room was only average, not commensurate... More 

Was this review helpful? Yes
L_Apichell, Manager at Kona Kai Resort & Spa, responded to this review

Thanks for visiting and for reaching out with your experience. It's always a pleasure to hear when guests are able to enjoy the spectrum of offerings afforded by our site and our connectedness to the city, and we thank you for sharing so thoughtfully. With an array of rooms available across our spacious resort, we'd be happy to identify one... More 

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