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All 270 San Diego hotels

Kona Kai Resort

3.0 of 5 Hotel   |   1551 Shelter Island Dr, San Diego, CA 92106
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Ranked #109 of 270 hotels in San Diego
A recent review
5 of 5 stars reviewed yesterday
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705 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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1 review
5 of 5 stars Reviewed yesterday NEW

Thanks to the excellent staff at the front desk my father and I are having a relaxing visit together at the Kona Kai. From the first night at check-in Maria was so helpful in meeting our needs for an ADA room with wheelchair access. The front desk staff and concierge are professional and fun to chat with. The restaurant serves... More

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Surprise, Arizona
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Rooms are newly refurbished, but you can tell this is an older property. Little things missing, like no safe or even pen and paper in the room. Individual A/C units in each room. Bathrooms are scheduled to be refurbised later this year and really need it. Restaraunt is overpriced. Views are spectacular and pool area is very nice overlooking the... More

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Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

Thank your for this recent visit and for the thoughtful review of your stay. We strive to afford our guests the very best of comfort and hospitality, and feedback like yours is invaluable to our continued growth. We have made note of these points and hope to share our ongoing evolution in your travels to come. Please be sure to... More

Sun City, Arizona, United States
Top Contributor
55 reviews 55 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at the Koa Kai Resort on Shelter Island several times now. We keep coming back because of the location. It is a quiet area at the end of the island, so most of the traffic has turned off somewhere else before it gets to the hotel. They boast a remodeled resort, both on their website and over... More

Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

We're so glad to welcome you back and to have such a loyal guest in you, Nancy, and we appreciate the thoughtfulness of this feedback. While we're glad that you enjoyed the visit, we do apologize for any miscommunications regarding our renovation. With the spa and fitness center being completed in October, and our guest bathrooms scheduled for renovation in... More

Camarillo, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We needed a hotel for 3 nights while our yacht was in the boatyard. We had always stayed at the ISLAND PALMS, but wanted to try something different. I booked online, a junior suite, which stated a bay or marina view and a patio or deck. The room we were given was a junior suite, view of the wall of... More

Was this review helpful? Yes 1
Rommel G, Manager at Kona Kai Resort, responded to this review

We're glad to have had this chance to welcome you and appreciative of your time in lending this feedback. We apologize for any miscommunications regarding your initial room, though we are glad the team was able to troubleshoot and offer you one with the view you sought. We're sorry to have not been able to share more time with you... More

Los Angeles, California, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We had cockroaches in our room. When we changed rooms, we found a dirty sock and shoe in our closet and also had a n extremely slow-draining sink. When we told the lady at checkout we were upset about the cockroach, she said it must be the warm weather. Whatever. Yuck! This is a first. We have never had cockroaches... More

Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

We're thankful to have had the chance to discuss this visit with you and glad to have alleviated some of your concerns. We apologize again for those shortcomings of your respective stay, and we hope for the chance to better showcase our property at its finest in your return travels. Warm Regards, Rommel Gonzalez Hotel Manager More

Chandler, Arizona
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Everyone was great! The front desk was awesome! Thank you Beverly, Christy, Deigo and especially Cashe! Noelia, from house keeping, greeted us every morning with a big smile! Overall our stay was excellant!

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Rommel G, Manager at Kona Kai Resort, responded to this review

We're honored to be able to share in this anniversary celebration with you and to hear that the dedicated services of our team helped to make it that much more memorable. We wish you all our best on the year ahead and hope that you'll reach out again for your next great escape! Warm Regards, Rommel Gonzalez Hotel Manager More

1 review
5 of 5 stars Reviewed 6 days ago NEW

Shelter Island is one of San Diego's best kept secrets! The resort was perfect for family activities- bike rides, pool, beach (non swimming). The kids meals were quite pricey at the vessel, but there are plenty of nearby restaurants that will even deliver.

Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

Thanks for stopping in and for lending us such kind feedback of your visit, Joy. We're excited to be able to share our site and services with locals like yourself, and we're thrilled that you enjoyed the experience. Please be sure to reach out if we can do anything to make your return even more enjoyable; whatever we can would... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

The view from the pool Was incredible and The staff was so nice especially Chrissie she was so welcoming and nice. The food at the vessel was delicious and we Definitely will repeat the visit thank you kona Kai team for making it a wonderful experience

Was this review helpful? Yes 1
Rommel G, Manager at Kona Kai Resort, responded to this review

The pleasure was all ours, and we appreciate your time and thoughtfulness in lending this review. We look forward to welcoming you back and to sharing much more of our Kona Kai Resort, and we hope to see more of you soon! Warm Regards, Rommel Gonzalez Hotel Manager More

Los Angeles, California
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

A great place for relaxing! The resort was clean; our room was spacious but only average in regards to bedding. The pool area has a bar and you can also order food to be delivered which was nice. We had breakfast at the Vessel twice and it was good both times; loved the banana bread! The beach area has great... More

Was this review helpful? Yes 1
Rommel G, Manager at Kona Kai Resort, responded to this review

It's a pleasure to have welcomed you to our resort and to hear that you enjoyed our services so fully. With renovations in their final stage and with our signature hospitality reliably at hand, we'd love to welcome you back again the next time you're In San Diego! Warm Regards, Rommel Gonzalez Hotel Manager More

Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed 1 week ago

I recently stayed at Kona Kai for 6 nights and it was great.. Enrique was so much help Kona Kai is very lucky to have him. Also the restaurant staff was so nice and every time I went to eat the service was great. I didn't go to the pool too many people but the private beach was so relaxing... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

We're so glad to have welcomed you, Jenny, and we appreciate the kind thoughtfulness of your review. We'll most certainly share these praises with our team, and we will explore those concerns with amenities to make improvements wherever possible. We look forward to showcasing this growth in your travels to come! Warm Regards, Rommel Gonzalez Hotel Manager More

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Additional Information about Kona Kai Resort

Address: 1551 Shelter Island Dr, San Diego, CA 92106
Phone Number:
Location: United States > California > San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kona Kai Resort 3*
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Also Known As:
Kona Kai Hotel San Diego
Kona Kai Resort San Diego

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style
#16 On the Beach Hotel in San Diego #22 Spa Hotel in San Diego
Hotel Class
Number of rooms
129

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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