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Kona Kai Resort

3.0 of 5 Hotel   |   1551 Shelter Island Dr, San Diego, CA 92106
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Ranked #115 of 270 Hotels in San Diego
A recent review
5 of 5 stars reviewed yesterday
dmccray3718 Gambrills, Maryland, United States
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742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gambrills, Maryland, United States
1 review
5 of 5 stars Reviewed yesterday NEW

My stay here was wonderful. Check in and out was excellent thanks to Beverly. Service was great. The location is beautiful and on the water. Everyone is pleasant and friendly. Loved it loved it loved it!

Was this review helpful? Yes
Anaheim, CA.
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beverley & Diego were very accommodating . They upgraded our room when they heard it was our anniversary & sent a bottle of champagne! Enrique was great getting all our bags transported to & from our rm. Everyone charming & polite. The food in their restaurant was excellent as was the service. Welcome drinks included in stay + free parking.... More

Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

It's a privilege to be able to share in special days such as these, and we thank you for entrusting our team with yours. We're thrilled to hear that their outgoing hospitality helped to make it such a memorable one, and we look forward to sharing your kind words with them. Congratulations to you on this admirable occasion, and our... More

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Disappointed, they nickel and dime you at every turn. Upon check-in they were trying to upgrade me to a "better room" which sent the message I had a $200/night crap room. Carpet was stained and a/c was noisy and stopped working middle of night. Charged full resort fees even though no gym, no laundry facilities and charged for parking though... More

Was this review helpful? Yes 1
Rommel G, Manager at Kona Kai Resort, responded to this review

While it's a pleasure to have welcomed you, we're deeply sorry to hear of these concerns associated with your visit, and we hope that you'll reach out so that I might personally discuss these with you. We aim to afford our guests with only the finest of spaces and hospitality, so it's alarming to hear otherwise, and we'd like to... More

1 review
3 of 5 stars Reviewed 5 days ago NEW

Staff were wonderful -- Older hotel, no elevater in main hotel building so if you have 2nd floor room, you will have to lug your bags up 2-1/2 flights of stairs. rooms were clean, but not real clean -- dust was on some furnishings. A/C in rooms worked well - which was good since it was hot and humid the... More

Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

We're so glad to have welcomed you and to hear that the visit was an enjoyable one, Noele. We appreciate the thoughtfulness of this feedback, as it affords us opportunity to learn and grow. With a variety of rooms available across the property, it would be a pleasure to welcome you back to a more accessible one, or to assist... More

Fairfax, California, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Rooms smelled smoky. Off pathways and extra turns to get to rooms. Gym not open, but resort fee charged anyway. Service was average at best, and laced with attitude. it is a nice location, with a nice harbor view. With some improvements in service, rooms and and gym space, it could be an nice spot to stay

Was this review helpful? Yes 1
Rommel G, Manager at Kona Kai Resort, responded to this review

Thank you for offering us this feedback and for your time in further discussing the concerns. As our renovations come to a close, we certainly hope for the chance to welcome you back and to showcase our site and services at their more typical and best. It would be a pleasure to host you again! Kindly, Rommel Gonzalez Hotel Manager More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I reserved this hotel through Hotel Tonight my payment was through them. When I got to the hotel we gave them our credit card for incidentals. As soon as I got to my room they had charged my credit card $212.00. I called the front desk and the lady said that it was a mistake in their system she promised... More

Was this review helpful? Yes 2
Rommel G, Manager at Kona Kai Resort, responded to this review

While it's a pleasure to have welcomed you to our site, we're sorry for the frustrations incurred by this billing error, and we certainly hope that it has been adequately resolved. We understand the hamper that this must have caused to your visit, and we apologize. Please reach out to me at your next available convenience so that we can... More

Pearl City, Hawaii
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

First the good stuff. The staff is wonderful from the Bellhop to the Front Desk and anyone else that I might have asked for help. They all went out of their way to help make my stay a memoriable one. If I needed something it appears that the staff would make it happen. I stayed at this Hotel because the... More

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Was this review helpful? Yes 1
Rommel G, Manager at Kona Kai Resort, responded to this review

It's a pleasure to have shared our site and hospitality with you and to hear that the experience was an enjoyable one. We can appreciate your thoughts regarding room maintenance and upgrades, and this is something we're working diligently on in the months ahead. We'd certainly love to share our ongoing evolution in your travels to come, and we hope... More

Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

Shared a wonderful Kilo 3/7 Vietnam Veterans Reunion at the Kona Kai. The staff makes this place. The quick and helpful desk staff were so kind to me no matter how many times I needed to access my safety deposit box. Enrique, with the concierge staff, hauled my very heavy luggage up and down the stairs. Sean, a very well... More

Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

Thank you for your visit and for the kind thoughtfulness of this review, Denise. We couldn't be more proud of our dedicated team, and we're thrilled that their hospitality was such a memorable element of your visit. We hope that you also enjoyed our many relaxing amenities and the scenic views we're fortunate to afford, and we hope to welcome... More

Murrieta, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Had issues with the Power that generated some erroneous charges, took a couple days to resolve. Had same issues with restaurant staff as previous reviewer posted. Called management who pormptly return the charges and went out fo thier way to resolve other issues. I rated the stay as poor, but the after stay resolutions experience was top notch! I will... More

Was this review helpful? Yes 1
Rommel G, Manager at Kona Kai Resort, responded to this review

It's a pleasure to have welcomed you and to hear that in spite of the unexpected shortcomings of your stay, we were able to turn the experience around for you. Errors are inevitable in the business, and we appreciate the chance to make right on ours and for your recognition of this. We look forward to welcoming you back and... More

San Diego, California
1 review
1 of 5 stars Reviewed 1 week ago

Placed me in a room that was not renovated. Light out in the hall area, several cracks in the bathroom sink, toilet wouldn't flush unless you held down the handle, bathtub had rust in the drain area and the overflow. For the money I paid, I expected it to be nicer. Sounded like a herd of elephants tap dancing on... More

Was this review helpful? Yes
Rommel G, Manager at Kona Kai Resort, responded to this review

While we're glad to have welcomed you to our property, Phyllis, we're deeply sorry to hear that the experience missed the mark so significantly for you. We're working hard to complete upgrades across all rooms and facets of the property, and we hope that you'll reach out and extend us the opportunity to welcome you back. We'd love to showcase... More

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Additional Information about Kona Kai Resort

Address: 1551 Shelter Island Dr, San Diego, CA 92106
Phone Number:
Location: United States > California > San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Kona Kai Resort 3*
Number of rooms: 129
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Also Known As:
Kona Kai Hotel San Diego
Kona Kai Resort San Diego

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