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Town and Country Resort & Convention Center

3.5 of 5
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500 Hotel Circle North, San Diego, CA 92108
Town and Country Resort & Convention Center
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Ranked #164 of 270 Hotels in San Diego
A recent review
5 of 5 stars reviewed yesterday
MQGYRL Metro Minneapolis-Saint Paul, Minnesota
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2,634 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Metro Minneapolis-Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

There truly was one server, Pati, who helped us for three days doing everything she could. She epitomized customer service and our company was there discussing OUR customer service model. She bent over backwards for us. Thanks, Pati!

Was this review helpful? Yes 1
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is a cluster of low- and high-rise buildings in a nicely landscaped tract. Half the price of downtown San Diego hotels, it is located less than a 5 minute walk to a light rail station that runs to many area attractions. Walk a few feet farther and you enter the Fashion Valley mall which offers high-end shopping and... More 

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Long Beach, California
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a renovated room in the Royal Palms Tower on a Travelzoo deal, so we felt we got our money's worth. We would not stay again unless we got a similar deal. We arrived an hour before check in time and our room was ready. This is an older hotel though our building had been refurbished. As such, there... More 

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Brooklyn Park
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

After reading many negative reviews I was reluctant to stay here but decided to give it the old college try. The front desk guy ( Harold ) was wonderful to work with and very accommodating. He ( upgraded) me to the tower area which is supposed to be the better area for rooms. I have no idea how the rooms... More 

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North Las Vegas
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Weather was cold and wet, but there was no heat in our room. We were told it was turned off for the season. After there was an attempt to break in our room, we were moved to newer units, and they did have heat. Evidently just the older, bungalow style guests have to do without heat.

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Los Angeles, California
Top Contributor
60 reviews 60 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

It's obvious the hotel was a grand place when it was new, but it's seen better days. My room was clean and very large with a king size bed, but the furniture and decor were quite dated. There was a balcony with a bistro set right off the bedroom, which was a nice choice. It was basic lodging, but I... More 

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Senior Contributor
30 reviews 30 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Okay, it's dated, but I like it. It's a resort out of a different time and I rue that they don't exist anymore. I could get lost walking around and I mean that in a good way. It's quaint and sweet and pretty. The back footpath to the trolley and mall was extremely convenient. Sure, it could use some updates.... More 

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Reuben M, Front Office Manager at Town and Country Resort & Convention Center, responded to this review

Dear Leslie R., Thank you for sharing your experience regarding your recent stay with us. We are glad you found the location convenient to the mall and trolley, along with your enjoying the paths on the grounds. Thank you for visiting us at Town and Country. Please come again soon! Warm regards, Reuben Medina More 

Dallas, Texas
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 1 week ago

I would never voluntarily stay at this resort. I was booked here with about 700 other educators for a teacher training. It is run down and not well maintained. The carpet in my room was disgusting. I did not walk on it in bare feet. The blow dryer blew about as much hot air as the heating vents in my... More 

Was this review helpful? Yes 1
Reuben M, Front Office Manager at Town and Country Resort & Convention Center, responded to this review

Dear Suzismini, We are grateful for your review so we may address your experience with our staff. I’m sorry you had such a disappointing experience and welcome speaking with you further about it in hopes of welcoming you back for a future conference to experience the stay you should have had on your last visit. Please contact me at rmedina@destinationhotels.com... More 

Olathe, Kansas
Top Contributor
93 reviews 93 reviews
79 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 1 week ago

And enovate all the rooms 100%. Remove the 1960's wallpaper, curtains and carpets, the fuzzy tube TV's the stained furniture and retrain all of housekeeping! This hotel gets nastier every year. I understand that it is under new ownership but it needs a complete redo. The sad part is that the grounds are beautiful...all of the flowers and grass and... More 

Was this review helpful? Yes 1
Reuben M, Front Office Manager at Town and Country Resort & Convention Center, responded to this review

Hi businesstraveler212! Thank you for your feedback! In regards to the status of your room, be assured I have provided Housekeeping with the information so they can work towards preventing this in future. I agree that training is a valuable tool and we are working towards focused training in the meantime. We are excited to say that the property is... More 

Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Very lackluster from what the website shows/talks about. The rooms are extremely outdated and needed of fixing. The shower head was so old/rusted it sprayed all over the place. We tried to call many times to get a new TV remote as ours did not work and never got one. We eventually downloaded a remote app on our phone and... More 

Was this review helpful? Yes 3
Reuben M, Front Office Manager at Town and Country Resort & Convention Center, responded to this review

Dear Sarah M., Thank you for your posted review of your recent stay at Town and Country! We are glad to hear you appreciate the atmosphere of our grounds, when the roses are in bloom it is beautiful. We take your feedback seriously and are disappointed you feel you didn’t get the value of your stay. If you're open to... More 

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