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Town and Country Resort & Convention Center

3.5 of 5
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500 Hotel Circle North, San Diego, CA 92108
Town and Country Resort & Convention Center
Best prices for: 1 room 1 guest
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Ranked #165 of 270 Hotels in San Diego
A recent review
3 of 5 stars reviewed 1 week ago
Ginger D
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2,626 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Olathe, Kansas
Top Contributor
93 reviews 93 reviews
79 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed yesterday NEW

And enovate all the rooms 100%. Remove the 1960's wallpaper, curtains and carpets, the fuzzy tube TV's the stained furniture and retrain all of housekeeping! This hotel gets nastier every year. I understand that it is under new ownership but it needs a complete redo. The sad part is that the grounds are beautiful...all of the flowers and grass and... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Very lackluster from what the website shows/talks about. The rooms are extremely outdated and needed of fixing. The shower head was so old/rusted it sprayed all over the place. We tried to call many times to get a new TV remote as ours did not work and never got one. We eventually downloaded a remote app on our phone and... More 

Was this review helpful? Yes 3
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The grounds are amazing! Beautiful really. It's like 45 acres of rose garden almost. The rooms were comfortable, but nothing spectacular. The buildings themselves are old and you can see the old California influence in them. The artwork on the walls is a bit creepy, lol, but made us giggle. My rating is based on he service more than anything.... More 

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Boise, Idaho
Contributor
18 reviews 18 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I got a room in the tower, which was supposed to be the most updated area of the depart. The rug is stained, the furniture is dinked up and stained and outdated. My balcony faces the wall of the neighboring building, with about a 15 degree sliver view of the pool area. There were several hairs in the shower (the... More 

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2 reviews
1 of 5 stars Reviewed 1 week ago

The rooms are nasty! Stained carpets, roaches, mold smells. They gave us a dirty room. Changed rooms and the carpet looks like it's never been cleaned. They even have us dirty towels and folded them like they were clean. Front desk and house keeping never answer when you call from the hotel phone. You have to call from your cell... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I've stayed at better hostels in Mexico! We checked in and the room they gave us wasn't even cleaned. We checked in at 6pm. The floors are discussing and stained even in our new room. I wouldn't let my dog stay here.

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Reuben M, Front Office Manager at Town and Country Resort & Convention Center, responded to this review

Dear travelmmk, Thank you for bringing this situation to our attention. Please know that we are working diligently on our housekeeping services. If you're open to it, I would welcome an opportunity to speak with you about your stay in hopes of welcoming you back for the type of stay you should have had on your last visit. rmedina@destinationhotels.com. Warm... More 

Knoxville, Tennessee, United States
Contributor
18 reviews 18 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

So for some reason, all hotels in San Diego were booked so we stayed here at the last minute. Advertised at 83/night online. Stayed in the tower, the room was beautiful. But there was no fridge,no microwave. The resort was beautiful, the pool and hot tub were nice. However,there was a daily parking fee of $18 a day. And resort... More 

Was this review helpful? Yes 2
Reuben M, Front Office Manager at Town and Country Resort & Convention Center, responded to this review

Dear Ando16, Thank you for staying with us at Town and Country and for providing your feedback. I am pleased that you enjoyed your stay! I will be sure to pass your comments regarding inroom amenities to the team. We hope you visit again soon! Warm regards, Reuben Medina More 

San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I had a wonderful Brunch at Trellises on Easter Sunday. The service was impecable, our server Chuck was delightful. We have had Chuck as our waiter in the past and he is always right on top of the customer service. Miguel was assisting Chuck on Sunday and he is at the top of his game also. As... More 

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Reuben M, Front Office Manager at Town and Country Resort & Convention Center, responded to this review

Dear Lisa U, Thank you for taking the time to provide comments about the Easter Brunch and our team at Trellises! We are delighted to hear that you enjoyed your experience, and that our team had a positive impact on your experience. Thank you for visiting us at Town and Country. Please come again soon! Warm regards, Reuben Medina More 

Downey
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

It was a very nice experience but the housekeeper woke us up at 830! She knocked quickly and opened the door! We were all still sleeping! Then they started up with work men and very loud machinery. Other than that it was very nice. They have a great hot tub and pool and beautiful grounds with lovely gardens.

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