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The Sheraton San Diego Hotel & Marina

4.0 of 5 1380 Harbor Island Drive, San Diego, CA 92101
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The Sheraton San Diego Hotel & Marina
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The Sheraton San Diego Hotel & Marina
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2,632 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Sheraton San Diego Hotel & Marina
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Chicago, Illinois
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 14, 2010

This hotel is right near the airport but planes are not bothersome. There are two hotels, the bay and the marina. We were stuck in the back hotel. You have to walk 5 minutes outside to get to the other hotel. Fine in the daytime, not well lighted at night. I would not want to be a female walking alone... More 

Was this review helpful? Yes
SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear enjoyslife3: Thank you for your feedback regarding your recent stay with us. We do regret that you did not enjoy our Bay Tower as much as you anticipated and apologize for the lack of service you experienced. Constructive comments such as yours are very important to us and will be addressed with our staf'f. We thank you for your... More 

AZ
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed August 14, 2010

I booked the Sheraton Harbor Island through Priceline for under $80 per night. Having read all of the negative reviews on here beforehand, I was very disappointed to find out we were booked into the Bay Tower, but thought I would give it a fair chance. The Bay Tower is, at most, a 1/4 mile away from the Marina Tower.... More 

Was this review helpful? Yes 2
SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear pfatalbert: We sincerely thank you for taking the time to post a review regarding your recent visit to the Bay Tower of our hotel. We do appreciate your kind words about our staff and that you enjoyed our views and beautiful setting, but we are very disappointed that we fell short of your expectations. Please know that your observations... More 

Rancho Cucamonga, CA
Top Contributor
60 reviews 60 reviews
23 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed August 12, 2010

We checked in and were put in a back building which is 3 stories tall. Were told it was a King bed but it was two doubles. A brief delay and visit to the front desk got us on the top floor (3rd) and a King bed. The air conditioner is motel style (not central) and is a unit near... More 

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SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear 4Monkeys: We were glad to read that you enjoyed the encounters with our staff during your recent visit, but apologize that in some areas your expectations were not met. Please be assured that your comments have been brought to the attention of our management team so that improvements can be made. We appreciate your feedback and thank you for... More 

Roseburg
1 review
5 of 5 stars Reviewed August 12, 2010

What a wonderful stay. I wish we could have had more time to enjoy the hotel. My family which consists of my husband, two teenagers and a 10 yr old had a blast during the week of Comic-Con. Check-in was speedy and seamless. Check-out was just as well handled. We had found a discrepency on the bill and the counter... More 

Was this review helpful? Yes
SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear dkaney: We are so happy that you and your family had a great stay at Sheraton San Diego Hotel & Marina. The best part was to read that Teddy Bear Henry was found and made it safely back home via FedEx.. Thank you so much for letting us know about your experience and we do hope that you will... More 

Houston, Texas
1 review
2 of 5 stars Reviewed August 11, 2010

When I book a 4 star hotel and above I don't expect to stay in a motel... well at least that's what it felt like. My number one rule is.. I cannot drive up to my front door. Well it was exactly that! I'm checking in thinking when they gave me room #5*** I'm getting a room on the 5th... More 

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SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear GNah: Thank you for writing about your experience at Sheraton San Diego Hotel & Marina. We are so sorry that your stay was disappointing and that you did not like your accommodations. Our sincere apologies. We appreciate you providing us with your feedback. Kind regards. SheratonSDCustomerService. More 

Manchester, New Hampshire
1 review
5 of 5 stars Reviewed August 11, 2010

My husband, 11 year old son and I had a wonderful time at the Sheraton San Diego Harbor and Marina. The staff was very friendly, efficient and helpful. The location is very convenient to the airport and right on the water. We were able to rent a jetski right at the hotel. The view of downtown San Diego at night... More 

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SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear JAM574: Thank you for visiting us all the way from the East Coast. It was wonderful to read that you and your family had a great stay at Sheraton San Diego Hoel & Marina and we truly appreciate your feedback. We hope that you will be able to return to our lovely city and our hotel in the near... More 

Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2010

We traveled to stay at this hotel as part of a baseball tournament where this hotel was one of the host hotels and we were required to stay there. Once there, the hotel was fairly decent except for the "car alarms" that go off on a nightly basis. Not sure why that is but, we suspect the proximity of the... More 

Was this review helpful? Yes
SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear BballDadkevin: We appreciate you posting such detailed comments on your stay with us and sincerely regret that you had such challenges with our reservation process. Please know that - whether positive or negative - feedback is extremely valuable to us, is taken very seriously, and will be shared with our management team and our associates so that improvements can... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed August 9, 2010

We recently stayed at the sheraton san diego and marina. We were in san diego for fun and a day at the races. The hotel was great, the view of the marina was awesome and the beds were very. very comfortable.I have stayed at 8 or 9 4 plus star san diego hotels and this one was as good as... More 

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SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear roboch: You made our day! We were thrilled to read that we made your stay at Sheraton San Diego Hotel & Marina so enjoyable and that you took great memories back home with you. Thank you so much for your review, it is much appreciated. Please come back and see us again soon. Kind regards. SheratonSDCustomerService More 

1 review
2 of 5 stars Reviewed August 9, 2010 via mobile

I was very disappointed by the poor service. It seemed like they did not have enough staff to start with check in. At times there were long lines and 3 people working. Check in seemed to take much longer then other hotels I have stayed at like Marriott. Now I realize my disappointed, use to staying those hotels, this was... More 

Was this review helpful? Yes
SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear luv2cycle1: We are very disappointed to read that you were dissatisfied with your stay. Our sincere apologies for the long lines you experienced at check in. We take all of our guests' comments seriously, as they assist us in improving our product and our service. Thank you for writing, Kind regards. SheratonSDCustomerService More 

Gardner, KS
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 8, 2010

The good: Despite being so close to the airport, the room is quiet. Room is clean, the service was great. Wonderful gym that is open 24 hours, great walking paths. The not so good: Food is a litte expensive, the marina kayak place was never open, the television changes volume with channels.

Was this review helpful? Yes
SheratonSdHotel, Guest Relations Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Fairlypicky: Thank you so much for sharing your comments about your recent stay. We were truly pleased that, for the most part, you had a pleasant stay and we hope you will come back and visit us again. Kind regards. SheratonSDCustomerService More 

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Additional Information about The Sheraton San Diego Hotel & Marina

Address: 1380 Harbor Island Drive, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sheraton San Diego Hotel & Marina 4*
Number of rooms: 1053
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Also Known As:
The Sheraton San Diego Hotel And Marina
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina
Hotel Style:
#8 Green Hotel in San Diego
#25 Spa Hotel in San Diego
#31 Luxury Hotel in San Diego
#61 Business Hotel in San Diego
#76 Romantic Hotel in San Diego
#78 Family Hotel in San Diego

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