Be sure to enquire which hotel your room is in as I called hotel in advance, was not forewarned by staff, parked car, offloaded luggage, walked from far end of parking lot only to be told I was in Bay Tower...which is essentially another hotel 600 yards or more away. Had the front desk person told me when I called... More

stayed at bay towers, 1 week marina view wished we has a bay view all employees except one front desk clerk the best. all friendly. rooms cleaned well. 5.00 no clean service credit bit of a rip off as they saved more than 5 but we had a dog did not want to be distrubed. eat breakfast in main hotel... More

I stayed here for 3 nights during s conference - stayed in the Marina tower. The bed was very comfortable and I had 3 great nights of sleep which is highly unusual for me. I loved the city/bay view and I never closed the drapes . The sunsets and sunrises were amazing. What impressed me the most was the staff.... More

I stayed here with my husband for a conference, and while the hotel was pleasant I was unhappy with several features, especially the "green" housekeeping option. When I signed up I understood we were just foregoing having our sheets and towels changed daily, but instead we discovered we received NO housekeeping services whatsoever -- including replenishment of our in-room coffee... More

Stayed 2 nights pre-cruise with a group of 70 at this hotel. Whole group thrilled with hotel. Service in restaurant superb. Ronnie Hophman (Food & Beverage Manager) was very professional and helpful. Brian, waiter, went out of his way to be cheerful and went teh extra mile to do things for us. Alex, another waiter, leaped out of nowhere to... More

rinStayed there 4 nights and wanted to combine business and pleasure. Asked the receptionist to put me in the room with better water view and she did the opposite - I had to drive 7 minutes to Bay Tower and got the room with view on PARKING and road (and the bay is somewhere far!) Next morning I had to... More

The Sheraton Branded hotels can have a wide range of service and quality. The service levels offered at this hotel is much closer to what you would expect at a St Regis property sans butler of course. Staff and management do an OUTSTANDING job of providing excellent personalized service at a large high volume hotel. Location is great if you... More

So close to the airport without the feel of an "airport hotel". Stayed in the Marina tower and loved the nautical decor. Walk along the harbor right outside and in fact spotted dolphins swimming in the harbor on our walk over to the Starbucks in the Harbor tower. Pool at the Marina tower was small but nice. More

We spent a week at this hotel in late Jan. I was very concerned about the location prior to arrival due to the proximity to the airport, however, it turned out to be a great location for us. Rent a car and you will be central to everything San Diego has to offer. Going down town to eat got old... More