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The Sheraton San Diego Hotel & Marina

#130 of 273 Hotels in San Diego
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1380 Harbor Island Drive, San Diego, CA 92101
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The Sheraton San Diego Hotel & Marina
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The Sheraton San Diego Hotel & Marina
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2,896 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cheltenham, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Travelled as family, first time in USA. Only slight drawback was the noise from the airport, but other than that, 5*. Staff friendly and informative. Beautiful evening views. Would not hesitate to return!

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Maywood, New Jersey
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The front desk clerk gave us a room in the basement next to the tennis court, facing fence-in wall all around. After complaining about it, they moved us to the 5th floor room. What I didn't understand is why didn't they give us a room on the 5th floor in the first place. You will need a car to go... More 

Was this review helpful? Yes
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Su, Thank you very much for your recent stay and comments about our hotel. It is constructive comments like these that allow our leadership team to understand where improvements can be made. Warm Regards, Adam Beer Hotel Manager More 

Cairo, Egypt
Level Contributor
17 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

If you're not looking for a downtown hotel, this is a great choice. It has amazing views overlooking the marina but you need a car to go anywhere outside the hotel. We had a rental so had no issues. The charge a daily resort fee which covers the Internet as well as one activity per room per night. This includes... More 

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AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Guest, Thank you very much for the great comments about your experience at our hotel. It is great to hear that you enjoyed the view and were able to take full advantage of the various activities we have to offer. We appreciate you choosing to stay with us an we look forward to hosting you again when your travels... More 

Oro Valley, Arizona
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

After booking this hotel a few years ago, my husband and I won't stay anywhere else each time we visit beautiful San Diego. We ask for the Bay tower and ask for a room high enough to see over the bay. A lot of the nicer hotels don't have balconies, but this one does and it's so nice to sit... More 

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AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Cindy, WOW! Thank you for the great comments and for making the Sheraton your number one choice in San Diego. We couldn't agree more.. the views are absolutely breathtaking and the guest rooms are perfectly positioned to see the city from a unique perspective. Your comments are truly appreciated and we look forward to hosting you again when your... More 

Galway, Ireland
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Prepaid for my trip weeks in advance of our stay in July 2015. The cost of the stay was taken again automatically from my account ten days before I arrived despite I paying in advance. Sorted this out with staff over the phone, who was polite and helpful. Obviously had to wait two weeks to be refunded however. She said... More 

Was this review helpful? Yes 1
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Guest, Thank you very much for your recent stay and candid comments. It is very disheartening to read your comments regarding the level of service received during your stay. Please allow me to apologize that we let you down. We invest a great deal of time in ensuring our guests have an exceptional experience, but clearly we missed the... More 

Mayaguez, Puerto Rico
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This Hotel was pretty decent for the price. Nice rooms with great San Diego Bay views. Its near the Airport but has no mass transportation system near. It is far from places of interest. Be ready to take a Taxi every time. This hotel has not much personality. The menu of the main restaurant Harbor's Edge was changed while my... More 

Was this review helpful? Yes
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Guest, Thank you for the great comments about your experience at our hotel. We couldn't agree more.. the views are absolutely breathtaking and the guest rooms are perfectly positioned to see the city from a unique perspective. We thank you for sharing. It is constructive comments like these that allow our leadership team to understand where improvements can be... More 

Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Stayed here for a baseball tournament. Discount rate of $165, but then all of the extras. $24/night to park and then $12 for regular or $19 for premium wifi service. Motel 6 gives you free wifi for goodness sake. Facility is in good shape, but nothing is nearby so you are always driving. They actually closed half of the parking... More 

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AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear JB, I would like to thank you for your recent stay and for your candid comments. With our hotel, it’s all about the experience, and we are deeply disappointed that your stay was troublesome. Please be assured, the issues raised have been addressed and the appropriate action will be taken to prevent any guests being similarly inconvenienced in the... More 

Needham, MA
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were very pleased with our stay here and though it provided a lot of value at a very reasonable price. We stayed 1 night, as we began our trip up the CA coast. We were arriving late and it was a good choice since we could take the free shuttle and save the extra day of the car rental... More 

Was this review helpful? Yes
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Guest, Thank you for the great comments about your experience at our hotel. We couldn't agree more.. the views are absolutely breathtaking and the guest rooms are perfectly positioned to see the city from a unique perspective. It is great to hear that you were able to experience so many of the activities and places that make San Diego... More 

Fairfield, Connecticut
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Place I s showing its age. Cramped pool and no grounds to speak of. Staff was above average. Room was updated and bed was super. Was there for an internal company meeting, conference rooms were good enough. Had food trucks serve dinner one night outside in small grassy area which was a pleasant surprise. Would look to be downtown next... More 

Was this review helpful? Yes
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Guest, Thank you very much for taking the time to share what you experienced at our hotel. It is great to hear that you found comfort in our Sheraton Sweet Sleeper bed! It is one of the unique aspects of our hotel that we pride ourselves on. Your comments are truly appreciated and we look forward to hosting you... More 

Sydney, Australia
Level Contributor
328 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Not a bad hotel - but very big and not much personality. Pros: Near the airport Great views Nice grounds to walk around Balcony Cons: Near the airport Very limited in dining options Stuck away from the action of San Diego - not many restaurant options you can walk to Rooms a bit tired and some things were not working... More 

Was this review helpful? Yes
AdamBeer, Hotel Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Guest, I would like to thank you for your recent stay and for your candid comments. We thank you for sharing. It is constructive comments like these that allow our leadership team to understand where improvements can be made. Warm Regards, Adam Beer Hotel Manager More 

Hotel Review Summarization

What travelers say

  • Bay tower(57)
  • Very nice(34)
  • Parking lot(14)
  • Great view(14)
  • Room service(14)
  • Harbor Island(10)
  • Pool area(9)
  • Club lounge(5)
  • Breakfast buffet(4)
  • Beds were comfortable(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (46)
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Amenities (93)
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Bay Tower Pool Area (19)
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King Bed Deluxe Room at the Bay Tower (50)
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King Deluxe Room (48)
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King Deluxe Room at the Bay Tower (82)
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Marina Suite (75)
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Pool Area (16)
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Premium Suite (94)
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Restaurants and Bars (76)
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The Hotel (108)

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