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All 270 San Diego hotels

The Sheraton San Diego Hotel & Marina

4.0 of 5 Hotel   |   1380 Harbor Island Drive, San Diego, CA 92101
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Ranked #121 of 270 Hotels in San Diego
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
LN6687 Lexington, Kentucky
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2,488 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lexington, Kentucky
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 6 nights for a conference. Hotel was good; not great. As others have mentioned it is actually 2 hotels a bit apart. The Marina Tower is newer with much nicer lobby, rooms, pool and restaurants. This location offers a views of boats in the marina, the airport, or the parking lot. While the rooms are newer, they seem... More

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Glasgow, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

On checking in we were informed that the room we had booked was not available but we were offered the same room in another block round the corner. Our frustration at this was soon replaced by pleasure when we saw the views from our balcony. It was great to sit on the balcony in the evening with a glass of... More

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Coon Rapids, Minnesota
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The rooms are clean but small. The hotel feels old but it has been renovated. I stayed in two different rooms. The first room they could not get the AC to work well. The second room was cool but would not get cold. For a great view, get a city room as high as you can go. Very close to... More

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Austin G, Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Thank you for your review and recent stay at the Sheraton San Diego Hotel and Marina. It is always gratifying when we can create a welcoming experience for our guests. This is why your story is so upsetting to hear and we are deeply disappointed about how far short we fell of your expectations beginning at arrival. The lack-luster assistance... More

Phoenixville, Pennsylvania, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at this hotel from 9/18 to 9/21...it was the very last days of our vacation, and the impression this hotel gave us was enough to make this part of our vacation our least favorite part. The list is nearly endless...we had to wait 20 minutes to check-in, the front desk lady never greeted us or... More

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Austin G, Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Dear Megan T, It is very disheartening to read your comments regarding the level of service received during your stay. Please allow me to apologize that we let you down during your stay. We invest a great deal of time in training our team to be prepared when the unexpected occurs. Clearly, we missed the mark in some areas and... More

Montreal, Quebec, Canada
1 review
2 of 5 stars Reviewed 6 days ago NEW

The Sheraton Hotel and Marina in San Diego is like a beautiful porcelain doll that is all cracked on the inside! It is a very nice property! But waiting for food all 8 nights (we had to eat there due to our conference hours) meant waiting 45min to 1.5 hrs. Bustling servers running around were what appeared to me extremely... More

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Austin G, Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Thank you for taking the time to leave a review and for your recent stay. It is very disappointing to hear your experience at our hotel was less than satisfactory. We apologize for the inconvenience you experienced and for the lack-luster service that was provided. Please understand that this is not the norm for our property and the appropriate corrective... More

BatleyWest Yorkshire
Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for the first 2 nights of an extensive coach tour of California and beyond, having been driven down from LAX. Our room on the 5th floor I recall was at the rear of the hotel and overlooked the marina and SD airport. Not only do you get an attractive view, but also an included early morning 0630 alarm... More

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West Bloomfield, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I stayed there for the San Diego Jazz fest the hotel staff was friendly and helpful will most defiantly come back. the room service was great the breakfast was lovely and the be was huge and clean

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Austin G, Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Thank you for the great comments about your experience at our hotel. Most of all, thank you for recognizing our staff. We take great pride in our service and appreciate that you took the time to acknowledge our efforts. Your comments are truly appreciated and we look forward to hosting you again when your travel plans permit. Warm Regards, More

Wolfeboro, New Hampshire
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I booked this for a business trip and thought, having visited here last year on a conference, that it would be conveniently close to the airport. I wish now that I had booked in the downtown area. The first issue is that as I arrived there was no help whatsoever as I got off of the shuttle bus - this... More

Was this review helpful? Yes
Austin G, Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Thank you for taking the time to leave a review and for your recent stay. It is very disappointing to hear your experience at our hotel was less than satisfactory. We apologize for the inconvenience you experienced and for the lack-luster service that was provided. Please understand that this is not the norm for our property and the appropriate corrective... More

Hornchurch
Contributor
17 reviews 17 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Travelling as part of large group on an organised tour, we flew from London Heathrow direct to LAX and travelled to San Diego by coach. We arrived at this hotel absolutely shattered for a 2 night stay and were made very welcome. Our room was clean and comfortable and we were on the 2nd floor with balcony overlooking the marina.... More

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Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel in an amazing location! Arrived late in San Diego and jumped on the handy free shuttle service from the airport to the hotel. The staff made us feel so welcome in fact Lee dealt with us quickly and politely, nothing was too much effort! The rooms were great and the view of the harbour was beautiful. Great location... More

Was this review helpful? Yes
Austin G, Manager at The Sheraton San Diego Hotel & Marina, responded to this review

Wow! Thank you for taking the time to post a review and for your recent stay. We truly love reading about remarkable experiences like the one you received. Adding special touches is where our property excels and we couldn't be happier to hear you enjoyed your stay. Our staff will be pleased to hear about the job well done and... More

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Additional Information about The Sheraton San Diego Hotel & Marina

Address: 1380 Harbor Island Drive, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sheraton San Diego Hotel & Marina 4*
Number of rooms: 1053
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Also Known As:
The Sheraton San Diego Hotel And Marina
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina

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