The Sheraton Suites San Diegojust doesn't measure up to the expectations of a regular business traveler. The hotel is a 10 to 15 minute ride from the ariport and upon arrival you will take an elevator to the 12th floor lobby. I was staying at this property with some colleagues for a trade show at the convention center. One of...
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...in the dictionary and it will direct you to this hotel. I has been years since this place has been renovated and it really shows. The rooms smell of age and must and there is not way to get it out of your nostrils. The furniture is scratched, worn and missing pulls and knobs. The showers are antique with shower...
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Since we value all feedback, positive or otherwise, we would first like to thank you for sharing your review with us. We are truly disappointed to learn that not only were your expectations not met, but that our suite was not at its best for you during your visit. We sincerely regret any inconveniences that you may have experienced and...
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I stay just one night to catch the flight departing from San Diego Airport.
This Sheraton is located on the higer floor of a building situated
near the down-town of San Diego.
You need to use elevator at first to access the front lobby.
There are no club lounge on this hotel.
The room was dated and rather the ceiling...
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Though your feedback is truly appreciated, it is disappointing when a guest leaves feeling that their expectations were not met. We sincerely regret any inconveniences that you may have experienced at our hotel and would like to mention that our Club Lounge is only available to those staying in our Sheraton Club Level rooms. We hope that the next time...
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We stayed on the club level and had a spacious and well appointed room. The included buffet breakfast was better than most and the hotel was central to the city. Wish the club room had a cocktail hour or so but the snacks were good. Very good value.
Thank you for your great suggestion regarding a cocktail hour in our Club Lounge! Since we are always looking for ways to improve our services at the Sheraton Suites San Diego at Symphony Hall, we truly appreciate your feedback. Thank you for choosing our Sheraton Club Level rooms for your stay and we hope that you will visit with us...
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They had my reservation wrong, even though I called the day before to confirm and was told everything was just how I had requested it. Kevin at the front desk acted as if the hotel had no responsibility in the matter... I'm mean he could have at least apologized for the "miscommunication". So the first night we had to use...
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As a valued guest, we are saddened to learn of your recent experience with us and deeply regret any inconveniences that you experienced. We can understand the frustration that you must have felt during this time, and for that we apologize. Your comments are truly appreciated and we can assure that your review will be shared with our entire staff....
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I stayed here for three nights during a recent conference, as it was one of the hotels with conference pricing. The hotel was a little farther from the convention center than I preferred, but it was one of the most affordable hotels on the list. I was treated well and had a great night's sleep every night, but I had...
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Though we are glad that you received an overall good experience at the Sheraton Suites San Diego at Symphony Hall, it is truly disappointing to read that our amenities were not working properly during the time of your visit. We greatly appreciate you sharing your detailed review with us, as it seems that both of the issues you have mentioned...
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Location is at the heart of downtown SD and you can walk almost everywhere.
All suite hotel, you can have guests on their pull out sofas and still have privacy in your room.
Concierge are the nicest people there. Bar is up until 12 midnight, but anyways there are lots of other clubs around. Closest convenience store is the mini-stop...
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With beautiful scenery and intriguing attractions surrounding us, walking around San Diego certainly can be an exciting adventure and we are delighted that you chose to begin your visit at the Sheraton Suites San Diego at Symphony Hall. Our Sky Lobby Lounge is open until midnight but as you mentioned, there a variety of clubs and bars around the area...
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We redeemed some Starwood points and took advantage of the stay 4 nights, get the 5th night free on our recent trip to San Diego. We vacillated between this property and the Sheraton Marina Hotel. This had larger rooms and but the Marina had a balcony. Ultimately we picked the larger room with this hotel as we were travelling with...
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We are delighted that you found our Sheraton Club Level room to be ideal for you and your family though we deeply regret any inconveniences that you may have experienced with our pull out bed. Understandably, a good night's rest is important and we will be certain to share your review with our maintenance crew. Your feedback regarding your recent...
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The hotel is clean, but you have to request a fridge; and food prices are pretty steep. $45/day for breakfast buffet for 2 (including 20% tip). Buffet is not extensive, however, the make-to-order omelettes, and included beverages are what kept us coming back. Due to time constraints, the buffet was the best option. One night we paid nearly $25 for...
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At the Sheraton Suites San Diego at Symphony Hall, we want our guests to receive the most out of their time with us and we will certainly take your comments into consideration for the future. Though we are disappointed that you did not find our room service to be at a great value, we greatly appreciate your feedback. We are...
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The hotel staff were very professional. I thought the young man giving out the water on our way out was a great addition to your Hotel. I've stayed at the Mission Valley & Area Drive location but your hotel by far is the BEST.....
What a wonderful compliment! Your glowing review will be passed along to our entire staff, as we are certain it will inspire them. Thank you for sharing your experience about the Sheraton Suites San Diego at Symphony Hall and we hope that we get the pleasure to welcome you back again soon.
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336 Reviews
1,254 Reviews
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