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Radisson Hotel San Diego - Rancho Bernardo

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11520 West Bernardo Court, San Diego, CA 92127
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Radisson Hotel San Diego - Rancho Bernardo
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278 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

The Radisson Hotel in Rancho Bernardo is about 45min drive from San Diego, and it is located on top of a hill above the small town R.B. The location is really stupid, because there's not much around there, there's very little in terms of restaurants around that's in walking distance, the next supermarket is 20mins down the hill (guess what,... More 

Was this review helpful? Yes
Jack W, General Manager at Radisson Hotel San Diego - Rancho Bernardo, responded to this review

I’m so sorry that our hotel did not meet your expectations in both location and service. This is very disheartening to me as well. It’s true that we are 22 miles outside of downtown San Diego and that we are on top of a hill overlooking the Rancho Bernardo valley. Also true that the three restaurants, Starbucks, and convenience stores... More 

Saint Paul, Minnesota
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Please be aware that this hotel will double bill you should your make a reservation with credit card 1 and use a different credit card at time of check in. When you learn of this error it is shocking but not as shocking as the hotels response and remedy of the situation. It is going on day two (2) of... More 

Was this review helpful? Yes
Jack W, General Manager at Radisson Hotel San Diego - Rancho Bernardo, responded to this review

My sincere apologies. After reading your review I too am truly disheartened at what my staff had put your through. I have addressed the situation with my front office team (manager and associates) in an effort to find out the who an how we messed up. We have found out and have gone through the efforts to ensure a problem... More 

Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first stay at a Radisson and we were very pleased with our experience. We were in town for a family memorial service, staying here for 4 nights. We arrived very, very late at night but the nice guy at the desk was very helpful and kind. Our room was a double and a very comfortable size. The... More 

Was this review helpful? Yes
Jack W, General Manager at Radisson Hotel San Diego - Rancho Bernardo, responded to this review

In reading your review I just wanted to start off by sending my sincere condolences for your family’s loss. To know that we were at least able to bring some comfort during this time is something I am truly thankful that my staff had done. Thank you very much for taking the time to post such a wonderful comment. I... More 

San Diego, California
1 review
4 of 5 stars Reviewed 1 week ago

I stayed in King size bed room and it is really comfortable high quality mattress. The comforter and pillows are also goose down high quality! clean and the staff was professional and friendly specially front desk Dan! The surrounding grounds are beautiful with all kinds of plants that I had never seen before!

Was this review helpful? Yes
Jack W, General Manager at Radisson Hotel San Diego - Rancho Bernardo, responded to this review

I am truly happy that your stay with us was so great! To know that one of my staff (Dan) contributed to it to the point where his name was mentioned is also exciting to hear. It would appear that I am going to have to give Dan some serious recognition for his efforts. He seems to be a major... More 

San Francisco, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed in a business suite and my experience was really nice. Dan on the front desk made sure I know everything about the place since it was my first visit. His friendliness impressed me much and left an impression. I would really like to give a shout out for the brilliant job he is doing, keep it up!

Was this review helpful? Yes
Brigitte R, Manager at Radisson Hotel San Diego - Rancho Bernardo, responded to this review

Thank you for the FIVE STAR rating on TripAdvisor! Dan was extremely thrilled to read your wonderful words, and glad he was able to leave a great lasting impression during your stay with us. Always at your service, Brigitte Ruiz- Assistant General Manger More 

Hamilton, Montana, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were very pleased. It does seem that the hotel is not quite ready for the busy season, but the fact that our room service order never arrived the last night we were there (a Friday) was apologized for and compensated for. I think on weekends this is a great place for kids, during the week it was great for... More 

Was this review helpful? Yes
Brigitte R, Manager at Radisson Hotel San Diego - Rancho Bernardo, responded to this review

Oh no!! Sounds like you couldn’t even enjoy a warm piece of pizza. Although, we do not have microwaves in our guest rooms, we do have them available upon request. My most sincere apologies for not receiving the room service order you placed. This is completely unacceptable from our team, and against our service standards. Your feedback has been addressed... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Great service from Dan, friendly and nice. The pool is clean and neat.This is one of the good hotel i stayed during my trip. Should come here to give a try. The environment is quite and nice. Very happy during my stay.

Was this review helpful? Yes
Jack W, General Manager at Radisson Hotel San Diego - Rancho Bernardo, responded to this review

Yet another for our man Dan! Very cool. I soooo need to give him some sort of special recognition hmmm... Thank you taking the time to comment on your stay and for your kind words. It's truly a pleasure to hear of your experience and that we are doing such a great job. Favor, the next time you stay let... More 

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