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Holiday Inn Express San Diego N - Rancho Bernardo

#165 of 273 Hotels in San Diego
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17065 W. Bernardo Dr., San Diego, CA 92127 (Formerly Holiday Inn San Diego-Rancho Bernardo)
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Holiday Inn Express San Diego N - Rancho Bernardo
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124 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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There are newer reviews for Holiday Inn Express San Diego N - Rancho Bernardo
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Pascagoula, Mississippi, United States
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 19, 2015

Our family members stayed at the Hilton Garden Inn as the Rancho Bernardo was booked. The room was fine and breakfast was good, so they tell me. However, one big complaint - they had 2 children with them and the pool was out of order the entire time. You would think they would warn travelers when they make the reservation... More 

Was this review helpful? Yes
Deenesh S, Front Office Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear Karen J, Thank you so much for taking the time to let us know how your stay went. We are really sorry about the pool being under construction while you where here. We try our best to satisfy all guest and having two disappointed kids is not in our standards. We would like to make up for this experience... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 11, 2015

Booked thru priceline for $75/n on a weekend; It was nice and clean facility. Free Breakfast was quite good. Bit away from downtown San deigo/trade-in for price you get, not many restaurants immediate nearby.

Was this review helpful? Yes
Deenesh S, Front Office Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear Mahesh h, Thank you for taking the time to let us know how your stay went. We are about 20-25 minutes outside of downtown but avoiding those crowds and traffic to enjoy our beautiful scenery and rolling hills is such a great trade off. We are very pleased that you enjoyed your stay. Please remember the Holiday Inn Express... More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed May 11, 2015

Starting with aiding the selection of our room, I appreciated the kindness of the staff. Our room was quiet (in the middle of a floor) with great pillows and ample supplies. Then lemon water, cookies and coffee always available near check-in desk. The desk attendants (including Dawn) were helpful, cleaning staff cheerful and competent as well as the assistants at... More 

Was this review helpful? Yes
Deenesh S, Front Office Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear Beachandoceanlover35, Thank You for the great review about our staff and hotel. We really appreciate you dropping Dawn's name as well. I will be sure to pass this on to her and the rest of the staff. We look forward to your return visit!! Have a great day!!! Dee S, Guest Service Manager More 

Offaly
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 28, 2015

I stayed in this hotel with my colleagues for 5 nights. I found the room to be very comfortable with a great TV. WIFI was great, no issues at all. Breakfast had all that was required to start your day. However, the walls were paper thin and you could hear any conversations from the rooms either side of you. My... More 

Was this review helpful? Yes
Deenesh S, Front Office Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear Rojo 71, Thank you for taking the time to let us know how your stay went. We appreciate all the business you and your colleagues brought to us. I am sorry about you not having a fridge in your room, I will make sure you have a fridge and microwave next time! Have a great day and we look... More 

Dhahran, Saudi Arabia
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed April 28, 2015

We, group of 3 friends on a business visit stayed here for 3 nights on our business trip to San Diego. A single floor hotel with reception in the beginning followed by long line of rooms, is located in quiet surroundings and suitable for those who have their own transportation as nothing is within walkable distance except a Gas Station... More 

Was this review helpful? Yes
Deenesh S, Front Office Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear Sekerdey, Thank you for taking the time to let us know how your visit to the Holiday Inn Express Rancho Bernardo went. We really appreciate the detailed description you have left on your review. You have given other guest a great picture of what we have to offer. We strive to treat all guest with genuine service and make... More 

San Diego, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 18, 2015 via mobile

This hotel is the worse holiday inn express I've ever stayed at! And I'm a IHG rewards member and I stay at a lot of the holiday inn properties! They put me in a handicap room with dirty worn out carpet and the mini fridge wasn't working! When I called to switch rooms, SHERILL LOPEZ told me they were sold... More 

Was this review helpful? Yes 1
Deenesh S, Front Office Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

We are really sorry about the way you felt about your stay at our hotel. We strive to accommodate all guest and do our best to go above and beyond expectations. In this case I approved a full refund on your reservation even though it was made through expedia.com and was non refundable, and your room type was not guaranteed.... More 

Travelers are raving about these San Diego hotels

San Diego, California
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed March 30, 2015

Had a "staycation" at this hotel a couple weeks ago with the family. It was a nice, older hotel that had a really decent breakfast. There are not a lot of restaurants in the area, but if you go up the freeway a couple exits, you will find many restaurants. The rooms are a little dated, but overall, not a... More 

Was this review helpful? Yes
Deenesh S, Front Office Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear sdtravelguy, We just want to thank you for taking the time to let us know about your visit to the Holiday Inn Express Rancho Bernardo. We hope for your return for another "Staycation." Please contact me personally (dee@wintimehotels.net) to set up your next accomodation. Have a great day!! Dee S. Guest Service Manager More 

San Diego, California
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed March 29, 2015

Highly disappointed with this location! The hallways had an old smell and were dated. Worst of all, the room never got cool at 79 degrees while I, the bride, and my parents tried to get ready for my wedding day. I was completely frustrated and sweating like a pig. I had to call the front desk about the air conditioning... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear AonMileFailte, Thank you for writing a review on our hotel. Our goal is deliver exceptional service and be the best hotel around. However, we sincerely apologize that your stay was negatively by the water and room temperature which fell below your expectations. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value,... More 

Raleigh, North Carolina
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 26, 2015

I have stayed at many Holiday Inn Express hotels for the convenience and the price. I love the amenities, but this one needs work. First, my daughter chose this location for the proximity for guests to travel to the winery for the wedding. She reserved a block of rooms and she had to call, several times regarding the price quoted... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear ohltb, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high score in cleanliness. However, we’re sorry we fell below your expectation regarding the lack of hot water, toilet condition and air conditioning. We will address these concerns. I assure you that the feedback... More 

Seattle, Washington
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 23, 2015

We stayed at this particular hotel because it was affordable and close to my parents' house (we were visiting my father, who was ill), hoping that the room would just be a place for us to crash at night. Instead, on our second morning there, we were woken up by our 3-year-old speaking those four words that every parent dreads... More 

Was this review helpful? Yes
Deenesh S, Front Office Manager at Holiday Inn Express San Diego N - Rancho Bernardo, responded to this review

Dear mpetersen74, Hope your baby is ok now. I have a 4 year old princess so I know the ups and downs of parent hood well. I am pleased to hear my staff took care of you guys in your time of need. Maybe my fatherly instinct has rubbed off on some of my staff ; ). We try to... More 

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