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Crowne Plaza Hotel San Diego - Mission Valley

3.5 of 5 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
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Crowne Plaza Hotel San Diego - Mission Valley
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Crowne Plaza Hotel San Diego - Mission Valley
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622 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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allentown, pa
Contributor
14 reviews 14 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed 2 nights in this hotel when my daughter and went to San Diego to attend a wedding. I was a bit leary as I had never stayed in a Crowne Plaza but the pictures online looked decent and the rest of our family that was attending a wedding in San Diego was staying here as well. Since it... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear lizzytish2002, Thank you for taking the time to give us your feedback. It was disappointing to read about the issues that you experienced with your room, restaurant service and the miscommunication on the shuttle times for Sea World. Standards of service and quality of food is one of our focus and we will use your experience to make sure... More 

Tigard, Oregon
Top Contributor
92 reviews 92 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

Really nothing wrong with this hotel. Room is nice and updated. Exterior looks like a 1980s hotel, so it really does not give the appearance of what you think a Crowne Plaza should look like. People were friendly at check in. On the Club level so got a free appetizer ( yes, just one last night, meatballs) and free happy... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear newyorker1953, Thank you for your review! We are delighted that you experienced our nice updated rooms, and were welcomed with our friendly front desk staff at check in.! We apologize for any shortcomings not being satisfied by us being a Crowne Plaza due to the exterior of the hotel. Your comments are very important to us and have been... More 

San Diego, California
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I could not decide whether to give it a 3-star or 4-star rating. I settled on 4 stars because I had such a fun time and positive experience. I mean this as a compliment - this hotel is a time capsule straight out of the 1980's. The hotel is in great shape, and is very clean, and boasts many modern... More 

Was this review helpful? Yes 2
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear JFshooter, Thank you for the great review! We are delighted to read you had a great romantic getaway during your staycation! We appreciate you mentioning how much you enjoyed our many amenities we have to offer as well as our great location being so close to many of the great places sunny San Diego offers. Please don’t hesitate to... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My company did a conference at this hotel for a week in February and most of the attendees stayed in the hotel. After reading reviews online before we arrived, I was concerned that this hotel was going to nickel and dime each of us for any normal amenities that a hotel normally provides as the reviews suggested. When we arrived... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Calisurfer3, Thank you for the 5 star review! I am glad you found the hotel amenities and the service was very accommodating during your conference. We appreciate your recommendation to others and we hope to see you again soon! Sunny Regards, Daniel More 

Auckland, New Zealand
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 26, 2015

My colleague and I recently stayed here and right from the start the service was below par. The rooms were ok, but the staff really didn't want to be there and it showed. We stay at Crown Plaza's all over the world and this one rates as the worst. We pay a premium to stay on the club lounge level... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Mike P, Thank you for taking the time to write a review on your stay with us. I was disappointed to hear about the issues that you experienced. Standards of service are the hallmark of our business and clearly in this instance we did not deliver. I would like to apologize on behalf of the hotel and thank you... More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 23, 2015 via mobile

Very nice hotel. It used to be the Hanelai resort. It has a Polynesian theme with lots of beautifully carved wood, there are waterfalls and ponds everywhere, a pool, outdoor hottub, beauty salon and spa. Very, very nice. They offer a complimentary shuttle to sea world and the zoo. I was there on business but, I liked the hotel so... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear mermaidinthemaking, I was delighted to read you enjoyed your stay with us. We are very happy that our Polynesian theme and hotel amenities made a great impression. Iam glad you also took advantage of our complimentary shuttle service! We look forward welcoming you back with us soon! Sunny Regards, Daniel More 

New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 22, 2015

I have stayed at many Crowne Plaza hotels all over the world and have always found them to be decent and pleasant places to stay at an airport or for a short business trip ... but this one in San Diego was quite a surprise ... it seems run down and understaffed ... the room was dark and musty smelling... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Larry K, Thank you for your review. We appreciate all of your feedback you provided, it helps us focus on the areas we need to improve the overall guest experience. Your comments have been read by our Director of Operations and Restaurant Manager. We apologize Larry K, for the inconveniences and shortcomings during your stay. Best Regards, Daniel More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 30, 2014

The best thing about the hotel was the location. The room my wife and I stayed in had a musty smell and we killed a few spiders. The sheets were terribly uncomfortable and felt like napkins. The staff was very helpful with directions and places to eat. I would not stay here again and would not recommend friends or family... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear rhop, Thank you for your review. We would like to apologize for the inconveniences you encountered and not making it right during your stay. We hope you will give us another chance as we will be done with our room renovation this year. Please don’t hesitate to contact us directly so we can handle any recommendations personally. Sunny Regards,... More 

Columbus, Ohio
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 27, 2014

I stayed here for one night on the 3rd floor of the aloha tower. The room was a bit dated but comfortable and quiet. The sheets were like paper and could have been a bit softer. The room featured a fridge, microwave and balcony. My only complaints were that the shower did not drain properly and house keeping came knocking... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Allan W, Thank you for taking the time to write a review on your recent stay with us. We appreciate your feedback and we would like to apologize for housekeeping knocking on your door early in the morning on the day of your check out. The Director of Housekeeping has read your comments and will make necessary changes to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

The staff at this location went above and beyond to make my stay very luxurious. Everything from the shuttle to the club lounge was right on. I would like personally thank Jeff the shuttle driver for his great conversation and also Tish and Cynthia for the personal attention and service they provided. I do plan on staying at this Hotel... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Jayson M, Thank you for taking the time to write a review on your recent stay with us. It was great to read that the service of our staff, especially from Jeff, Cynthia and Tish was a highlight of your stay. They have read your review and we're delighted they were able to make your stay a memorable one.... More 

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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

Address: 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel San Diego - Mission Valley 3.5*
Number of rooms: 417
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Also Known As:
Crowne Plaza Mission Valley
Crowne Plaza San Diego
Hotel Style:
#4 Green Hotel in San Diego
#26 Spa Hotel in San Diego
#90 Business Hotel in San Diego

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