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Crowne Plaza Hotel San Diego - Mission Valley

3.5 of 5 Hotel   |   2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel") (Mission Valley / Hotel Circle)
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Crowne Plaza Hotel San Diego - Mission Valley
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Ranked #139 of 270 Hotels in San Diego
GreenLeadersPlatinum level
A recent review
4 of 5 stars reviewed 1 week ago
Bubba G Tucson, Arizona
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605 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tucson, Arizona
Top Contributor
179 reviews 179 reviews
51 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here 5 nights, I liked the hotel a lot. Not a luxurious place, but very friendly island atmosphere. The Internet is quite slow with poor signal and TV is old school with grainy picture. The lounge was great with reasonable prices. Food was fine too. Place is fine, just dated which I kinda enjoyed.

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1 review
3 of 5 stars Reviewed 1 week ago

Everyone at this hotel is very nice, pleasant and do their jobs well, especially in the coffee bar. The service, as it relates to timeliness given the # of guests however leaves a lot to be desired. I'm not sure how they plan for large groups but they seemed ill-prepared to handle as many people as were there. I'm not... More

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Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Dennis V, Thank you for your review and the kind words about our staff! We appreciate your feedback as we are currently on the process of upgrading our internet speed. We apologize for any inconvenience this may have caused during your stay. Best Regards, Daniel More

Palo Alto, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here with my family for one night. The hotel was nice and clean. The beds were very comfortable. But the main reason I am writing this review is because of the service. We left early in the morning and I didn't do my normal swipe of the room, needless to say I forgot something, my boots. I didn't... More

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Aimee T, Thank you very much for your 5 star review. We are glad we were able to get your belongings back you. We hope to see you again soon! Sunny Regards, Daniel More

Phoenix, Arizona
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

If you are particular about your hotel then this is not the place for you. I would be generous if I gave this place two stars. This place is over due for a make over. Was totally disappointed in this Crowne Plaza. We were given a room in between the laundry and housekeeping. The area outside our room was filthy... More

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear bmr816, Thank you for your review. Please accept our sincere apologies that your stay was not a pleasant one. There are no excuse as to the condition of the hallway near your room, the Director of Housekeeping has been informed of your comments. In regards to the room location, we are currently under renovation with our top three floors... More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

AfterTraveling from Fort Lauderdale to San Diego we were exhausted and needed a cocktail we brought our luggage to the room and went downstairs for a drink. Unfortunately my wife's martini had bugs in it. That started the trip off on a negative beat . The room was dingy and not well-kept. The door on the Amour door was hanging... More

Was this review helpful? Yes 3
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Roy S, Thank you for your review on your recent 8 night stay with us. Please accept our sincere apologies for inconvenience you encountered in the lounge. The Bar Manager has been notified of your comments and corrective action will be made to ensure this does not happen again. In addition, please allow me to apologize for the deficiencies... More

Redmond
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 15, 2014

Had to wait for our room until almost 4;00 pm. Clean room but no screens on the sliding door for fresh air. A normal woman could not open or close, to heavy and needed new wheels. Sheets felt starched very stiff. Bathroom, if you brush your teeth leave the bathroom for ten minutes, return to use the facilities, and then... More

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Cynthia S, Thank you for your review. We apologize for not being able to accommodate your request for an early check in prior to the regular 4:00 pm check in time. We appreciate you for informing us the inconveniences you encountered in your room, your comments will allow us to improve on the overall guest experience by re-evaluating the... More

Indio, California
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2014

I had read some of the Neg Feedback before arriving so I was expecting a few hiccups but found none. I had stayed here several years ago and had a great time...this stay was no different. The room was very nice and quiet. I like the late night Happy Hour...there are some great drink and sushi deals to be had... More

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Dennis C, Thank you for your review! We are delighted you had a great stay and enjoyed the amenities we have to offer. We appreciate your kind words about our staff and our hotel. We look forward to your next visit and hear your feedback on our new renovated guest rooms which just started the beginning of October. Sunny... More

Rathdrum, Idaho
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 11, 2014

It took checking out four different rooms to find one that disn't smell of mold or smoke. The comapny was paying for it but we checked out after just one night. Breakfast was expensive and not that good. Freeway acess was tricky.

Was this review helpful? Yes 2
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Kris S, Thank you for your review. We apologize for the inconvenience you had moving into different rooms until you found one that you liked. We are a non-smoking hotel and penalize a fee for those who do not follow the rules. We hope we can restore your faith in us on your next visit to San Diego as... More

Hemet, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 8, 2014

Our room was clean and actually pretty spacious for a non suite hotel. I wish there was a refrigerator in room, they certainly had space for it. Pool said it was heated but felt ice cold the two times we tried to swim so we stuck with the jacuzzi which was a decent size. The breakfast buffet was HORRIBLE! It... More

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Megan R, Thank you for your review. We are delighted that you enjoyed your spacious room during your stay, and we apologize that you did not have a great experience at our restaurant for breakfast. Your comments are not taken lightly and they have been passed on to the Director Food and Beverage to evaluate the breakfast and procedures.... More

Auckland, New Zealand
Contributor
18 reviews 18 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 6, 2014

We had a faboulous stay while visiting San Diego. Hotel staff were great and helpful. Did not use the restaurant but ordered Room Service and the food came in as expected. Maybe a bit pricey but dont mind fof the convenience. The bar is great and musf try the Sushi. Rooms are ok maybe needs a bit more maintenance. Need... More

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Biswadeep G, Thank you for your review and kind words. We are delighted you had a great stay and got to try our award winning sushi. We hope to see you again soon on your next visit to San Diego! Sunny Regards, Daniel More

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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

Address: 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel San Diego - Mission Valley 3.5*
Number of rooms: 417
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Also Known As:
Crowne Plaza Mission Valley
Crowne Plaza San Diego

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