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Crowne Plaza Hotel San Diego - Mission Valley

3.5 of 5 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
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Crowne Plaza Hotel San Diego - Mission Valley
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Crowne Plaza Hotel San Diego - Mission Valley
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616 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Auckland, New Zealand
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

My colleague and I recently stayed here and right from the start the service was below par. The rooms were ok, but the staff really didn't want to be there and it showed. We stay at Crown Plaza's all over the world and this one rates as the worst. We pay a premium to stay on the club lounge level... More 

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice hotel. It used to be the Hanelai resort. It has a Polynesian theme with lots of beautifully carved wood, there are waterfalls and ponds everywhere, a pool, outdoor hottub, beauty salon and spa. Very, very nice. They offer a complimentary shuttle to sea world and the zoo. I was there on business but, I liked the hotel so... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear mermaidinthemaking, I was delighted to read you enjoyed your stay with us. We are very happy that our Polynesian theme and hotel amenities made a great impression. Iam glad you also took advantage of our complimentary shuttle service! We look forward welcoming you back with us soon! Sunny Regards, Daniel More 

New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have stayed at many Crowne Plaza hotels all over the world and have always found them to be decent and pleasant places to stay at an airport or for a short business trip ... but this one in San Diego was quite a surprise ... it seems run down and understaffed ... the room was dark and musty smelling... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Larry K, Thank you for your review. We appreciate all of your feedback you provided, it helps us focus on the areas we need to improve the overall guest experience. Your comments have been read by our Director of Operations and Restaurant Manager. We apologize Larry K, for the inconveniences and shortcomings during your stay. Best Regards, Daniel More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The best thing about the hotel was the location. The room my wife and I stayed in had a musty smell and we killed a few spiders. The sheets were terribly uncomfortable and felt like napkins. The staff was very helpful with directions and places to eat. I would not stay here again and would not recommend friends or family... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear rhop, Thank you for your review. We would like to apologize for the inconveniences you encountered and not making it right during your stay. We hope you will give us another chance as we will be done with our room renovation this year. Please don’t hesitate to contact us directly so we can handle any recommendations personally. Sunny Regards,... More 

Columbus, Ohio
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for one night on the 3rd floor of the aloha tower. The room was a bit dated but comfortable and quiet. The sheets were like paper and could have been a bit softer. The room featured a fridge, microwave and balcony. My only complaints were that the shower did not drain properly and house keeping came knocking... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Allan W, Thank you for taking the time to write a review on your recent stay with us. We appreciate your feedback and we would like to apologize for housekeeping knocking on your door early in the morning on the day of your check out. The Director of Housekeeping has read your comments and will make necessary changes to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

The staff at this location went above and beyond to make my stay very luxurious. Everything from the shuttle to the club lounge was right on. I would like personally thank Jeff the shuttle driver for his great conversation and also Tish and Cynthia for the personal attention and service they provided. I do plan on staying at this Hotel... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Jayson M, Thank you for taking the time to write a review on your recent stay with us. It was great to read that the service of our staff, especially from Jeff, Cynthia and Tish was a highlight of your stay. They have read your review and we're delighted they were able to make your stay a memorable one.... More 

Inyokern,CA
Top Contributor
97 reviews 97 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 8, 2014

We attended a company meeting and they picked the Crown Hotel. GREAT choice. Check in was fast and simple. The room was very nice, clean and well appointed. We found it very quiet and easy to get around the grounds. Food was okay with dinner quality and service much better than breakfast. The lounge was great and offered the best... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear George C, Thank you for your review. We are delighted that you enjoyed your stay with us during your conference. I agree with you, hotel is prime location being within 10 minutes to the beach, downtown. We have a courtesy hotel shuttle to Old Town, Fashion Valley Mall, San Diego Zoo and Sea World making it convenient for our... More 

Agoura Hills, California
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

We booked a room here through a third party vendor and got a great price. Parking wasn't free but the gentleman at the front desk gave us the wifi password free of charge. The room was clean, they brought us a crib immediately upon request, and they offer a free shuttle to old town San Diego. I would happily stay... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Michael L, We would like to thank you for your review. The staff works extremely hard to excel in service and we appreciate you taking notice. We look forward to your next visit! Best Regards, Daniel More 

Tucson, Arizona
Top Contributor
182 reviews 182 reviews
51 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed November 19, 2014

Stayed here 5 nights, I liked the hotel a lot. Not a luxurious place, but very friendly island atmosphere. The Internet is quite slow with poor signal and TV is old school with grainy picture. The lounge was great with reasonable prices. Food was fine too. Place is fine, just dated which I kinda enjoyed.

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Bubba G, We would like to thank you for your review. The staff works extremely hard to excel in service and we appreciate you taking notice. As of last week we have completed upgrading all the guest rooms with High Definition channels and we are currently working on our guest room renovation expecting to be completed in February. We... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 15, 2014

Everyone at this hotel is very nice, pleasant and do their jobs well, especially in the coffee bar. The service, as it relates to timeliness given the # of guests however leaves a lot to be desired. I'm not sure how they plan for large groups but they seemed ill-prepared to handle as many people as were there. I'm not... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Dennis V, Thank you for your review and the kind words about our staff! We appreciate your feedback as we are currently on the process of upgrading our internet speed. We apologize for any inconvenience this may have caused during your stay. Best Regards, Daniel More 

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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

Address: 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel San Diego - Mission Valley 3.5*
Number of rooms: 417
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Also Known As:
Crowne Plaza Mission Valley
Crowne Plaza San Diego
Hotel Style:
#4 Green Hotel in San Diego
#26 Spa Hotel in San Diego
#90 Business Hotel in San Diego

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