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Crowne Plaza Hotel San Diego - Mission Valley

3.5 of 5 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
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Crowne Plaza Hotel San Diego - Mission Valley
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Crowne Plaza Hotel San Diego - Mission Valley
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611 reviews from our community

Traveler rating
    186
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    99
    61
    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff at this location went above and beyond to make my stay very luxurious. Everything from the shuttle to the club lounge was right on. I would like personally thank Jeff the shuttle driver for his great conversation and also Tish and Cynthia for the personal attention and service they provided. I do plan on staying at this Hotel... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Jayson M, Thank you for taking the time to write a review on your recent stay with us. It was great to read that the service of our staff, especially from Jeff, Cynthia and Tish was a highlight of your stay. They have read your review and we're delighted they were able to make your stay a memorable one.... More 

Inyokern,CA
Top Contributor
97 reviews 97 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We attended a company meeting and they picked the Crown Hotel. GREAT choice. Check in was fast and simple. The room was very nice, clean and well appointed. We found it very quiet and easy to get around the grounds. Food was okay with dinner quality and service much better than breakfast. The lounge was great and offered the best... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear George C, Thank you for your review. We are delighted that you enjoyed your stay with us during your conference. I agree with you, hotel is prime location being within 10 minutes to the beach, downtown. We have a courtesy hotel shuttle to Old Town, Fashion Valley Mall, San Diego Zoo and Sea World making it convenient for our... More 

Agoura Hills, California
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We booked a room here through a third party vendor and got a great price. Parking wasn't free but the gentleman at the front desk gave us the wifi password free of charge. The room was clean, they brought us a crib immediately upon request, and they offer a free shuttle to old town San Diego. I would happily stay... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Michael L, We would like to thank you for your review. The staff works extremely hard to excel in service and we appreciate you taking notice. We look forward to your next visit! Best Regards, Daniel More 

Tucson, Arizona
Top Contributor
181 reviews 181 reviews
51 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here 5 nights, I liked the hotel a lot. Not a luxurious place, but very friendly island atmosphere. The Internet is quite slow with poor signal and TV is old school with grainy picture. The lounge was great with reasonable prices. Food was fine too. Place is fine, just dated which I kinda enjoyed.

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Bubba G, We would like to thank you for your review. The staff works extremely hard to excel in service and we appreciate you taking notice. As of last week we have completed upgrading all the guest rooms with High Definition channels and we are currently working on our guest room renovation expecting to be completed in February. We... More 

1 review
3 of 5 stars Reviewed November 15, 2014

Everyone at this hotel is very nice, pleasant and do their jobs well, especially in the coffee bar. The service, as it relates to timeliness given the # of guests however leaves a lot to be desired. I'm not sure how they plan for large groups but they seemed ill-prepared to handle as many people as were there. I'm not... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Dennis V, Thank you for your review and the kind words about our staff! We appreciate your feedback as we are currently on the process of upgrading our internet speed. We apologize for any inconvenience this may have caused during your stay. Best Regards, Daniel More 

Palo Alto, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2014

I stayed here with my family for one night. The hotel was nice and clean. The beds were very comfortable. But the main reason I am writing this review is because of the service. We left early in the morning and I didn't do my normal swipe of the room, needless to say I forgot something, my boots. I didn't... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Aimee T, Thank you very much for your 5 star review. We are glad we were able to get your belongings back you. We hope to see you again soon! Sunny Regards, Daniel More 

Phoenix, Arizona
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 29, 2014

If you are particular about your hotel then this is not the place for you. I would be generous if I gave this place two stars. This place is over due for a make over. Was totally disappointed in this Crowne Plaza. We were given a room in between the laundry and housekeeping. The area outside our room was filthy... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear bmr816, Thank you for your review. Please accept our sincere apologies that your stay was not a pleasant one. There are no excuse as to the condition of the hallway near your room, the Director of Housekeeping has been informed of your comments. In regards to the room location, we are currently under renovation with our top three floors... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 25, 2014

AfterTraveling from Fort Lauderdale to San Diego we were exhausted and needed a cocktail we brought our luggage to the room and went downstairs for a drink. Unfortunately my wife's martini had bugs in it. That started the trip off on a negative beat . The room was dingy and not well-kept. The door on the Amour door was hanging... More 

Was this review helpful? Yes 3
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Roy S, Thank you for your review on your recent 8 night stay with us. Please accept our sincere apologies for inconvenience you encountered in the lounge. The Bar Manager has been notified of your comments and corrective action will be made to ensure this does not happen again. In addition, please allow me to apologize for the deficiencies... More 

Redmond
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 15, 2014

Had to wait for our room until almost 4;00 pm. Clean room but no screens on the sliding door for fresh air. A normal woman could not open or close, to heavy and needed new wheels. Sheets felt starched very stiff. Bathroom, if you brush your teeth leave the bathroom for ten minutes, return to use the facilities, and then... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Cynthia S, Thank you for your review. We apologize for not being able to accommodate your request for an early check in prior to the regular 4:00 pm check in time. We appreciate you for informing us the inconveniences you encountered in your room, your comments will allow us to improve on the overall guest experience by re-evaluating the... More 

Indio, California
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2014

I had read some of the Neg Feedback before arriving so I was expecting a few hiccups but found none. I had stayed here several years ago and had a great time...this stay was no different. The room was very nice and quiet. I like the late night Happy Hour...there are some great drink and sushi deals to be had... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Dennis C, Thank you for your review! We are delighted you had a great stay and enjoyed the amenities we have to offer. We appreciate your kind words about our staff and our hotel. We look forward to your next visit and hear your feedback on our new renovated guest rooms which just started the beginning of October. Sunny... More 

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Additional Information about Crowne Plaza Hotel San Diego - Mission Valley

Address: 2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel San Diego - Mission Valley 3.5*
Number of rooms: 417
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Also Known As:
Crowne Plaza Mission Valley
Crowne Plaza San Diego
Hotel Style:
#4 Green Hotel in San Diego
#26 Spa Hotel in San Diego
#90 Business Hotel in San Diego

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