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Crowne Plaza Hotel San Diego - Mission Valley

#142 of 269 Hotels in San Diego
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2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
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Crowne Plaza Hotel San Diego - Mission Valley
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Crowne Plaza Hotel San Diego - Mission Valley
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633 reviews from our community

Traveler rating
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    102
    67
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sylmar
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

The staff at Crowne Plaza San Diego has made an excellent first impression. From the moment we checked in everyone has been warm and hospitable. Looking forward to the rest of our stay. This is a great family friendly hotel. The midweek rates made this a great buy.

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Logan, Utah
Top Contributor
82 reviews 82 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I recently stayed here for 3 nights. The rooms were clean and comfortable, although somewhat dated. I enjoyed the balcony. The maid service was great. The bed was comfortable and the heating/AC worked well (cool nights and unseasonably hot days). The hotel is next to a busy road but we were in the rear and were not bothered by any... More 

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Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Montona_Rustler, Thank you for your 4 star review! We are delighted that you had a great experience with us in our clean and comfortable rooms. Having a large balcony is definitely a must when visiting San Diego. We hope to see you again soon! Sunny Regards, Daniel More 

1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Very friendly & accommodating staff. Complimentary shuttle avail all day to old town where the public transit is available to get anywhere in the city. Along with 1 drop off/ pickup @ zoo & seaworld. Nice pool & hot tub. Hotel restaurant & cafe expensive but you can take complimentary shuttle to mall or target to get cheaper food or... More 

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Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Kigeist, Thank you for your 4 star review. We appreciate the kind comments about the staff being very friendly and accommodating. We hope to see you again soon! Sunny Regards, Daniel More 

Honolulu
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The Crowne Plaza San Diego Mission Valley was probably once a first rate luxury hotel - during the Carter Administration. It is dated and very much looks it. The hotel bills itself as a three and a half star, it is really a two-star hotel with new appliances. We stayed here with family and it wasn't bad, but it was... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear C D, Thank you for your review. We are sorry that the overall Polynesian décor did not exceed your expectations. We hope you give us another chance during your next visit to San Diego. Please don’t hesitate to contact us directly with any special request or assistance. Sunny Regards, Daniel More 

Alexandria, Egypt
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I had been there in October 10, 2014 for a business Conference, the hotel is average but not much facilities, and far away from the city for those like me having a conference in the convention center, there was a gentleman at the front desk, where I kindly asked him for a room with a pool view or garden view... More 

Was this review helpful? Yes 3
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear nagui_chouha, Thank you for your review. I would like to apologize for the inconvenience you encountered when you checked in last year. I can see after 5 months this bad experience until this day still brings back negative emotions of your check in experience with us. This is why customer service is strong driven at our hotel but we... More 

Corning, CA
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to admit that my room is a little dated. It was clean and comfortable. Nice balcony as well. The front lobby is very nice, swimming pool and Jacuzzi were clean and nice as well. The location is hotel circle so that means that you can't walk to anything. Lucky that there is a little store for essentials, plus... More 

Was this review helpful? Yes 1
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Kitty Kitty1111, Thank you for your review and recommendation to others! We appreciate you mentioning the cleanliness of the hotel and our many amenities we provide to our guests. The hotel location is centrally located to downtown, beaches, shops and attractions. With our courtesy hotel shuttle it makes it easy for those without a vehicle to get around. We... More 

San Antonio, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived, checked in less than 5 minutes, were given directions to the room that were the quickest way. They had a great staff that took good care of us. We definately plan on staying here again. I like the Hawaiin feel, Tiki's, water features, carved bridges. The resturaunt was busy but the service was great, the wait staff were... More 

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Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear John O, Thank you for writing a review of your recent stay with us. We appreciate your 5 star review and your kind words about the staff! It was great to read you enjoyed the Hawaiian theme while observing many of the Tiki’s we have around the property, waterfalls and bridges at the property to give that ambiance of... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Comfortable beds, nice interior, a courtyard filled with lovely plants, ponds, and waterfall. Breakfast by the pool was very relaxing. My first time at a Crowne Plaza and would definitely stay again. Yes.

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Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Robbinsnest81, Thank you for taking the time to write a review on your recent stay. We appreciate your kind words and the five star review. The tittle says a lot in terms of capturing the Polynesian/oasis theme at our hotel! We look forward to your next stay! Sunny Regards, Daniel More 

Maynard, Massachusetts
Top Contributor
82 reviews 82 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was in San Diego for a family event and needed a place to stay for the night. Was in this Crowne Plaza several years ago and very happy to see the rooms have been updated. We had a great room with a wrap around balcony. Room was clean and very comfortable. We had breakfast in the hotel restaurant and the... More 

Was this review helpful? Yes
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Bruce S, Thank you for your kind review! We appreciate for your loyalty staying with us during your visits to San Diego. I am glad you enjoyed our new updated rooms!! We look forward to your next visit. Please don’t hesitate if you have any special requests before or during you visit. Sunny Regards, Daniel More 

Houston, Texas
Top Contributor
116 reviews 116 reviews
25 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a convenient location to the 8 Freeway, as well as close by to the 5 and the 163, so fairly easy to get to Hillcrest, Balboa Park, the San Diego Zoo (via 163) or Fiesta Island, Sea World or LA (highway 5). So the location is great. The hotel staff are courteous and professional. The grounds... More 

Was this review helpful? Yes 2
Guest S, Guest Relations Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear CreateSF, Thank you for taking the time to write a review. We would like to first apologize for the deficiencies you encountered in your room. This information has been forwarded to our maintenance department so we can correct these issues. We appreciate you informing of this. Once again, thank you for your review and mentioning the following; staff being... More 

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