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Crowne Plaza Hotel San Diego - Mission Valley

#165 of 278 Hotels in San Diego
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2270 Hotel Circle North, San Diego, CA 92108 (Formerly "Red Lion Hanalei Hotel")
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Crowne Plaza Hotel San Diego - Mission Valley
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773 Reviews from our TripAdvisor Community

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Oakland, California
Level Contributor
66 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

First the good: the reception staff were friendly and efficient. The tropical-themed courtyard has seen better days but still has some character. Nice amenities, and I could easily get the shampoo out of the container - which is not true at many hotels. The bed was comfy. They have a fitness center, though the equipment had rust stains and lots... More 

Helpful?
Thank Ikura
Albuquerque, New Mexico
Level Contributor
171 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is pretty good size. The decor has a Hawaii vibe with waterfalls and various artifacts. They offered in my package breakfast buffet and dinner. I only had dinner once over the weekend that was a voucher towards meal that was first pretty good and essentially free. The first night also came with two beverage vouchers that was a... More 

Helpful?
1 Thank William P
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear William P, Thank you for your 4 star review! I am pleased to read you enjoyed the Hawaiian vibe and the amenities we offer. We hope to see again soon on your next visit to San Diego. Sunny Regards, Daniel M. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

The hotel lobby was nice, that's it. The room was awful, we opened the door to our room and the smell was so bad! The room was just a very old and run down building. They seem to think putting some what of up to date fixtures that would make the room nice. (Don't think about having a good nights... More 

Helpful?
1 Thank Laine1985
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Laine1985, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into as we are always making updates to improve the guest experience. We value your comments and welcome... More 

Singapore
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I found this place a little strange. Like something back from the early 80's. Nothing wrong with it but it had an unsual feel. I couldn't figure out if it way trying to be a resort but given the location its wasn't really a resort area. The place is old and could use a refresh. Saying that though, the rooms... More 

Helpful?
1 Thank AsiaRoadWarrior
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear AsiaRoadWarrior, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the unusual feeling you experienced. We appreciate you acknowledging our guest rooms being spacious, clean and with comfortable bedding. We value your comments and welcome the opportunity to serve you again. Please contact me directly so that I may... More 

Minneapolis, MN
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for business. The hotel is very dated, however the rooms were clean and quite. The restaurant was not good. This wasn't a big deal to me, since there are several excellent restaurants nearby. All in all this place needs a major face lift.

Helpful?
1 Thank Gopher20
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Gopher20, Thank you for your review of our hotel. We appreciate your feedback as we are always wanting to improve the guest experience, I am delighted that overall you enjoyed our clean and quite guest rooms. We do hope to have the opportunity to welcome you back in the future. Please don't hesitate to contact me directly so that... More 

Sacramento, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just spent a few nights at the hotel visiting family over the holidays. It was great to have what seemed like a serene little oasis away from the hustle & bustle of the holidays. I was given a room on the upper most floor, my wife & I loved sitting out on balcony each morning. Housekeeping is very attentive to... More 

Helpful?
Thank LeighKing
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear LeighKing, Thank you for your 5 star review of our hotel! I am pleased to read you had a great stay with us over the holidays. The service you received and your overall experience like you described is with that we strive for all of our guests to experience. We appreciate your kind words and recommendation to others reading... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

We booked two rooms here for two nights Didn't realize it was very old and not kept up to date. The person who checked us in wasn't helpful at all and didn't even greet or smile at us even once. She just gave us the keys and told us the room number and said drive around and you'll find parking... More 

Helpful?
1 Thank Itraveltheworld1by1
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear itraveltheworld1by1, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. I would like to hear more about your stay and your check in experience, please contact me at dmiranda@cp-sandiego.com. I appreciate your comments and will share these with our team so... More 

Lichfield, United Kingdom
Level Contributor
305 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a great visit to the hotel, we were upgraded to an executive room on the 8th floor over looking the pool area. we stayed 3 nights. The room was spacious and in great order, we did have one problem with the air con one night and within 20 minutes an enginner was fixing it. we did not have... More 

Helpful?
1 Thank Daz_edwards
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Daz-edwards, Thank you for your 5 star review of our hotel! We appreciate your loyalty as an IHG Spire Elite member. I am pleased to read you had a great stay and enjoyed your room. We hope to see you again soon on your next visit to San Diego! Sincerely, Daniel M More 

Nottingham, United Kingdom
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 5, 2016

Think I hit it lucky with the room I got when looking at what other people have written as I had a very quiet comfortable nights sleep. I was rather surprised to see the hotel had some kind of Hawaiian theming going on which was rather nice. The room itself was nice and large and as I said I had... More 

Helpful?
2 Thank Navigation_Officer
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear Navigation_Officer, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and had a comfortable nights sleep. We hope you will visit us again soon! Sincerely, Daniel M More 

Upper Sandusky, Ohio
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed December 28, 2015

We are enjoying the Crowne Plaza and the area. We went to the Strauss Brewing Co. tonite on Columbia Ave here in San Diego. Great Happy Hour with wonderful $5 Happy Hour menu and good draft prices. The Crowne Plaza is clean, great staff and love the lemon water at the lobby entrance. My wife and daughter love the shopping... More 

Helpful?
Thank kaatok
Guest S, Front Office Manager at Crowne Plaza Hotel San Diego - Mission Valley, responded to this review

Dear kaatok, Thank you for your 5 star review of our hotel! I am pleased to read you and your family had a great stay with us and got to enjoy our amenities, and our central location in San Diego. We hope to see all of you again soon! Sincerely, Daniel M More 

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