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Courtyard by Marriott San Diego Sorrento Mesa/La Jolla

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9650 Scranton Road, San Diego, CA 92121
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Courtyard by Marriott San Diego Sorrento Mesa\/La Jolla
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164 Reviews from our TripAdvisor Community

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Westfield, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for business early january 2016. The good: - Good, tasty breakfast selection prepared in a timely manner. Starbucks coffee. (can't speak for evening meals but they do have some options) - Excellent location for doing business on Mira Mesa (avoiding highways) - Excellent location for access to restaurants with short drive (central between La Jolla, Del... More 

Helpful?
1 Thank enzamatic
Pleasanton, California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wife and son needed to make an emergency trip to area. They departed from the San Francisco Bay area at two in the morning intending to drive all night. I simultaneously made the reservations online with my credit card. I called the hotel to ask whether they could check in sometime around 9 AM to grab a shower and maybe... More 

Helpful?
Thank Curmudge7
Courtyard-Gen-Mgr, General Manager at Courtyard by Marriott San Diego Sorrento Mesa/La Jolla, responded to this review

Thank you for your feedback Curmudge7. We know that our guests are not always travelling for leisure, and I am very pleased to hear that our team was able to ensure your needs were met in these circumstances. If there is anything we could have done to improve your experience please feel welcome to contact us directly at (858) 558-9600.... More 

All over
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very impressed with this Courtyard. Staff was great and the room was as clean as I have stayed in at a Marriott. Food is close along with access to highways. A great option if you don't want to pay too much.

Helpful?
Thank jamesnp89
Courtyard-Gen-Mgr, General Manager at Courtyard by Marriott San Diego Sorrento Mesa/La Jolla, responded to this review

Thank you for taking the time to tell us how we are doing jamesnp89! I am pleased to hear that our staff was able to serve you well. We are always open to feedback, and if there is anything we can do to improve your next experience with us we will be more than happy to go the extra mile... More 

San Diego, California
Level Contributor
71 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 7, 2016 via mobile

This hotel is in the heart of Sorrento Valley near freeways but tucked away and quiet. Nice staff, clean rooms, ample free parking, and free wifi. This is a nice hotel and they don't nickel and dime. it was a pleasure to see this in San Diego. I'd absolutely stay here again.

Helpful?
1 Thank alison f
Courtyard-Gen-Mgr, General Manager at Courtyard by Marriott San Diego Sorrento Mesa/La Jolla, responded to this review

Thank you for your kind words Alison. We certainly hope to see you again when your travels bring you back to San Diego. If there is anything we can do to better your experience please feel welcome to contact us at any time. Thank you! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 4, 2016

Dont have any issue with location but the service is very poor. Coffee/Tea supplies were not refilled regularly even after repeated request. Same issue with towels in hot tub area. There are other miscellaneous issues encountered during stay.

Helpful?
1 Thank Arun K
Courtyard-Gen-Mgr, General Manager at Courtyard by Marriott San Diego Sorrento Mesa/La Jolla, responded to this review

The staff of the Courtyard Sorrento Mesa / La Jolla would like to thank you for staying with us. I am terrible sorry for all the concerns you encountered during your stay with us in January May I kindly ask for you to contact me directly so I can make sure that I fully understand your concerns and rectify these?... More 

Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 7, 2015 via mobile

We stayed here on a quick stop over on our way to Palm Springs. The hotel is really clean and the staff are wonderful. They help with whatever we needed. Even flooded the bathroom and they came right away to clean it up. The front desk person remembered I was sick the first day and even asked how I was... More 

Helpful?
Thank Krammysmommy
Tacoma
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed November 2, 2015

Upon Arrival, I was greeted warmly by Ashlee at the front desk. She knew my first name and that we were there for our daughter's weddding! What a difference from the previous two nites we had spent at the Torrey Pines Hilton.I will review that hotel as well.... For me, it is all about service, and I was so impressed... More 

Helpful?
Thank Mare2teach
Las Vegas, NV
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 1, 2015

I asked for an early check in and they were able to accommodate my request. The staff was friendly and helpful. I ate in The Bistro the forest night, as I spent quite a bit ofvthe afternoon sightseeing. The food was good. My room was nice. The bed was comfortable and had fluffy pillows. It was very quiet and I... More 

Helpful?
Thank vegasteach
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 15, 2015

I went out to California to visit family. I stayed at this hotel because I found a good deal online. The staff seemed unfriendly, unwelcoming, and annoyed with me from the minute I checked in. Any request I had was treated as a huge inconvenience. My girlfriend and I stood at the restaurant for 15 minutes without anyone even noticing... More 

Helpful?
1 Thank Lucas M
Courtyard-Gen-Mgr, General Manager at Courtyard by Marriott San Diego Sorrento Mesa/La Jolla, responded to this review

The staff of the Courtyard Sorrento Mesa / La Jolla would like to thank you for staying with us. I am terrible sorry for all the concerns you encountered during your stay with us in January May I kindly ask for you to contact me directly so I can make sure that I fully understand your concerns and rectify these?... More 

San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 28, 2015

Never had a more terrible customer service encounter in my life! I had to deal with these people over several months and I couldn't have been treated worse than they treated me! Every person I had to deal with (and trust me it was quite a few) either had no idea what they were doing, didn't care, was extremely rude,... More 

Helpful?
1 Thank Amkosnow
Courtyard-Gen-Mgr, General Manager at Courtyard by Marriott San Diego Sorrento Mesa/La Jolla, responded to this review

The staff of the Courtyard Sorrento Mesa / La Jolla would like to thank you for staying with us. I am terrible sorry for all the concers you encountered during your stay with us in January May I kindly ask for you to contact me directly so I can make sure that I fully understand your concerns and rectify these?... More 

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