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Holiday Inn Express San Diego Airport - Old Town

#44 of 269 Hotels in San Diego
Certificate of Excellence
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1955 San Diego Avenue, San Diego, CA 92110 (Formerly Comfort Inn)
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Holiday Inn Express San Diego Airport - Old Town
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Holiday Inn Express San Diego Airport - Old Town
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613 reviews from our community

Traveler rating
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    74
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

As part of my school's experiential learning excursion we stayed at Holiday Inn Express and it was a great experience. The check-in process was very simple and fast. Despite not having all of our rooms available, Kaylene offered to store our luggage until they were ready. However, we decided to go for lunch and give them time to finish getting... More 

Was this review helpful? Yes
Aberdeen, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for five nights. There was a mix up with our online. booking but this was dealt with efficiently and pleasantly. Breafast was good, rooms were clean, pool area and jacuzzi area nice, as was the patio area that overlooked the airport. Vanjie in reception was particularly helpful and friendly.

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you for your feedback and for the Nice 5 Star review at Holiday Inn Express Old Town. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We always strive to provide great service and superior accommodation to all of our guests and it is nice to read... More 

Victoria, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We would stay here again if we came to San Diego. Excellent service, free breakfast, clean rooms, secure parking, free shuttle and very friendly, accommodating and attentive staff are just a few of the reasons you would want to consider this hotel. Special thanks go out to Jose and Elia.

Was this review helpful? Yes 1
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you for the Big 5 Star review about Holiday Inn Express Old Town! We are delighted to read such a good review. All our staff are dedicated to offer the ultimate all inclusive experience and it is rewarding to know that we are achieving our main goal – Your satisfaction! Thank you for your business and we... More 

ALBUQUERQUE
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed one night, because we had an early flight from the San Diego Airport the next day. We were still given coupons for dinners in Old Town, plus free shuttle service to and from Old Town. We were able to park our car in their underground facility for 7 days for all of $35.00. Also they had a... More 

Was this review helpful? Yes 1
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Wow! Thank you for your awesome review about Holiday Inn Express Old Town. We work hard every day to be a great place to stay and we are glad you enjoyed your visit with us! We really appreciate your wonderful review and endorsement of our hotel! We are so happy that you had a good time with us.... More 

Mansfield, Massachusetts
Contributor
17 reviews 17 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoy staying at Holiday Inn Express because of the free breakfast and wifi. We stayed here 3 nights mid February and again for 1 night mid March, pre and post cruise. The rooms were comfortable and spotless. Dolores ran the breakfast room extremely well and we appreciated her hard work. The shuttle drivers were all excellent. The only problem... More 

Was this review helpful? Yes 2
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you so much for taking the time to write about your experience here at the Holiday Inn Express Old Town. Thank you for staying with us during your recent visit to S.D. We are so glad that you enjoyed your stay and we can't wait until you come back to see us again. On behalf of all... More 

Malmö
Top Contributor
85 reviews 85 reviews
47 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent two nights here, exceptionally good service from the reception (I had an unsolved luggage issue from my flight a few days earlier) and well situated hotel. The room was quiet but large and the bed perhaps a bit soft, but I would definitely come back. A standard continental breakfast was provided.

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Wow! Thank you for the awesome review on our hotel at Holiday Inn Express Old Town! We work hard every day to be a great place to stay and are glad you were happy! We are glad you enjoyed it! Please come and visit us soon.. Sincerely, Manager, Holiday Inn Express Old Town Suzy B. More 

San Francisco, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had recently taken a trip to San Diego and I stayed at this hotel. It was very convenient since it is located near the San Diego Airport. Upon my arrival at Holiday Inn in Old Town, SD. I was greeted with a friendly staff who assisted me with my luggage and transportation. I have stayed at many hotels during... More 

Was this review helpful? Yes 3
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Myself and the staff here at the Holiday Inn Express Old Town, would like to Thank you for taking the time to post your comments in regards to our staff of the hotel. We definitely appreciate it. We are pleased that you enjoyed the amenities our hotel provides. Thanks again and we hope to see you again soon... More 

Colorado Springs
Top Contributor
226 reviews 226 reviews
46 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed in a lot of places and I have to say that the staff here was the nicest, friendliest, happy group of people I've ever seen working at a hotel. I've never heard such praise from workers about the owner and how much they enjoy working for him! Truly made our stay more enjoyable, to have friendly, knowledgeable people... More 

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you for your wonderful comments and recommendation. We are happy you were pleasantly surprise by our hotel, especially our service. We look forward to being your number one choice when visiting Holiday Inn Express Old Town. We are happy you enjoyed your stay. Our staff is motivated to deliver service excellence. I am glad to share your... More 

Portland, Oregon
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is at the more inexpensive end of the spectrum. With that in mind, we were very pleased. Our room was compact but not cramped. It is an older hotel so things aren't bright and shiny but it is well maintained and the staff is constantly busy keeping it that way. The front desk, no matter what time I... More 

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you for the positive review about Holiday Inn Express Old Town. I'm glad to hear that you enjoyed your stay, that our staff was accommodating, We strive to give great service to all of our guests and it makes us happy to read that we exceeded your expectations. My deepest apologies that the inconveniences you experienced led... More 

Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was one of the best hotel experiences i have ever had. The staff was kind and helpful during our whole trip. I don't think that i or my for friends thought we would connect with the staff as much as we did. They gave us tips on places to go, restaurants to eat at, and made sure that we... More 

Was this review helpful? Yes 1
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, It sounds like everything went great during your stay and that Holiday Inn Express Old Town, met all of your needs. I will be forwarding this review to our General Manager, so he can see what a great job the front desk agents and shuttle drivers are doing. We know how important customer service is and feel that... More 

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