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Holiday Inn Express San Diego Airport - Old Town

#57 of 270 Hotels in San Diego
Certificate of Excellence
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1955 San Diego Avenue, San Diego, CA 92110 (Formerly Comfort Inn)
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Holiday Inn Express San Diego Airport - Old Town
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Holiday Inn Express San Diego Airport - Old Town
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628 reviews from our community

Traveler rating
    294
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    75
    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chilliwack, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

HIE Old Town is close and convenient to both the Airport and to Old Town. The rooms were clean, the pool was inviting, and the staff were friendly. Shout-out to the shuttle drivers: Fernando, Alex, Eddie, Stephen, Hadeer, Nkwfa - pleasant, funny, and prompt. Made our stay excellent!

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, What great review! Thank you so much for choosing our hotel at Holiday Inn Express Old Town! I am so glad the staff made you feel welcome and took good care of you. I am so glad that you enjoyed your stay and that our location fit your needs while in S.D! I cant wait to share your... More 

Peoria, Arizona
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Good location...close to all attractions around San Diego. Room was clean, but shower constantly dripped. A little noisy ( next to freeway), but just put in ear plugs and its fine. Staff was nice. Continental breakfast good. Pool lounges and chairs dry rotted...should be replaced. All in all, would probably stay there again.

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you so much for your review of our hotel at Holiday Inn Express Old Town. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. I will be looking into the dripping shower from that room, and see what... More 

San Diego, California
Top Contributor
213 reviews 213 reviews
28 hotel reviews
178 helpful votes 178 helpful votes
2 of 5 stars Reviewed 1 week ago

To be fair, it wasn’t really their fault. We had an unexpected situation, so we didn’t call for reservations until Friday afternoon for a Friday night stay. Most of their rooms were booked. The room we got, 206, was on the ground floor and just 20 yards from the freeway. There was some traffic noise, but not too bad. But... More 

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you for your candid review, we truly value your feedback. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. In the meantime we are glad to hear that the staff met all of your needs. Our... More 

Denver
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Arrived early yesterday, too early to check in but still got to eat free breakfast! Free airport transfer, free ride to the convention center, too, though I opted for the train located just a couple blocks away. Staff incredibly friendly and accommodating...you can tell the hotel is well run by their genuine service. Next trip to SD, I'll stay here... More 

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you for the Big 5 Star review. We appreciate your nice words and will make certain to pass them along to our entire staff at Holiday Inn Express Old Town. We are glad everything was to your liking. Glad you enjoyed the free shuttling that we have to offer. We look forward to your return visit. Sincerely,... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This was my first time in San Diego and this place made my trip well worth it!!! My brother was graduating from MCRD so we came down for his graduation. The staff here was great and very helpful especially with the time changes. The night shift is especially great! Art and Chris would turn the tv on every night for... More 

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Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you for the Wonderful comments about Holiday Inn Express Old Town. Congrats on your new Marine. Its always a pleasure to have Marine families here and see all the happy faces. We are glad you enjoyed our hotel and staff at Holiday Inn Express Old Town. We look forward to seeing you again. Sincerely, Manager, Holiday Inn... More 

tennessee
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my 3rd stay here within 2yrs, first two trips 2013 and 14 Holiday bowl with my teenage grandson..this last was spring break with my grand daughter....while EVERYONE from desk clerks to breakfast staff to house maintainance staff was wonderful, courteous and eager to help, the jewels in the crown at this hie are FERNANDO, NAWFA AND ALEX....THEY DO... More 

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, We love the Great Big 5 Star review about Holiday Inn Express Old Town!! Love that your our return guest for years, always great to see familiar faces as yours. It is good to hear from our guests so that we can continue to grow in our service. Thank you so much for staying with us and the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Stopped in on our honeymoon in San Diego and didn't have a reservation. They only had queen beds left in the standard rooms but as soon as we mentioned we were on our honeymoon, the manager offered us an upgrade to a King Suite. The room is clean and spacious and the 1.5 hour complimentary happy hour definitely was an... More 

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Congrats on your Wedding, may your future be joyful and filled with Love.. Thank you for the Wonderful 5 Star review about Holiday Inn Express Old Town. Thank you for telling such a terrific story about your stay! We work hard to be a great place to stay and many sure did a great job helping you have... More 

San Diego, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I absolutely loved spending some of my Spring Break here with my family. There were a lot of pros here that you wouldn't have no matter what in the Hilton or Westin. I have stayed in other locations in San Diego, but this has to be the best so far. Dolores was one of the staff members that works in... More 

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you so much for taking the time to write a comment about your stay at the Holiday Inn Express Old Town! We are happy that your stay was worth 5 stars! We are also thankful that you had a great experience at the hotel and the staff was exceptional. We try our best to make our guest... More 

Oakfield, Wisconsin
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a nice time here. Not in room too much. Had too much to keep busy. Nice hotel. Better than our next trip at La Quinta in Old Town. We were there while a running race was going on. Some runners at hotel. Nice staff.

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you so much for the fantastic review about the hotel. We are so glad you enjoyed your experience at Holiday Inn Express Old Town!! Glad your run went well. Please come back soon! Sincerely, Manager, Holiday Inn Express Old Town Suzy B. More 

Los Angeles, California, United States
Top Contributor
57 reviews 57 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Picked this hotel based on convenience to an event we were doing. The hotel is clearly older and in need of some upgrades. It is right on the freeway, and even with double pane windows, you can hear the traffic of the I-5. The air conditioning system does need a big upgrade. The AC unit is very loud, and since... More 

Was this review helpful? Yes
Suzy B, Front Office Manager at Holiday Inn Express San Diego Airport - Old Town, responded to this review

Dear Guest, Thank you for your feedback. I am so sorry that we made it difficult for you to stay with us. We work hard every day to be a great place for you to stay and we are disappointed that we did not meet your expectations. Once again, please accept our apology for not meeting your expectations. I hope... More 

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