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Portofino Inn San Diego Hotel Circle

2201 Hotel Circle South, San Diego, CA 92108 (Formerly Comfort Inn Hotel Circle SeaWorld Area)
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1 room 1 guest
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Portofino Inn San Diego Hotel Circle
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Portofino Inn San Diego Hotel Circle
Portofino Inn San Diego Hotel Circle
Portofino Inn San Diego Hotel Circle
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400 Reviews from our TripAdvisor Community

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Traveler rating
    102
    144
    97
    31
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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  • Spanish first
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    (400)
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    (115)
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    (93)
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Lacey, Washington
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

We got into the hotel late, the lights would not turn on, when I called the office, I was told they were "energy efficient" & just took a while to turn on. I was disappointed to find out the rooms didn't even have a Fridge nor Microwave, those details conveniently left out of the description. The worst part was the... More 

Was this review helpful? Yes
San Diego, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 13, 2015

We were charged for parking, but there were no spaces available. We tried to call the lobby on the room phone, no answer, tried cell phone, no answer. Tired to call again at 6:30 am, the next morning, since the room next door had a dog that was left by itself barking and banging on the door for hours. Still... More 

Was this review helpful? Yes
Stacy B, General Manager at Portofino Inn San Diego Hotel Circle, responded to this review

Thank you for choosing our hotel for your recent stay. Please accept my sincerest apologies for the parking issues you experienced and the unsatisfactory service you received during your stay. The lack of responsiveness from our associates is unacceptable. We have training in place for our associates to understand and practice the true meaning of Hospitality so I apologize that... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 10, 2015

I booked a room with 2 queen beds for a short stay (5 days). After driving all night from Northern California we arrived to find out that not only was our room not available but the room they had for us (room 1110) was THE most disgusting room I have every experienced in all my travels! The curtains were all... More 

Was this review helpful? Yes 2
Stacy B, General Manager at Portofino Inn San Diego Hotel Circle, responded to this review

Thank you for your productive feedback and for choosing our hotel for your visit to San Diego. Please accept my sincerest apologies for the room mix up and not able to provide you with the room of your choice. I am disappointed to hear that our housekeeping staff failed to live up to our usual high standards. I am sorry... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 2, 2015 via mobile

I read the bad reviews after I purchased my Groupon, and although I was skeptical it was the only hotel that read family friendly with kids wading pool. I was really interested in the wading pool for my youngest grand baby who is 2 years old. I was very dissapointed to see a very dirt wading pool when we got... More 

Was this review helpful? Yes 1
Phoenix, Arizona
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 29, 2015

From the front desk staff, which was very plesant, to the quality of the beds, we really enjoyed our stay. Decent pool and jacuzzi (could have used more fresh towels, but ya can't have everything I suppose) and parking was adequate. By far, the best of our two-night stay in S.D. Wifi was very slow, however.

Was this review helpful? Yes
Stacy B, General Manager at Portofino Inn San Diego Hotel Circle, responded to this review

Thank you so much for the terrific review! It was pleasure to read that you loved your stay with us we met your expectations as well. We are glad that our front desk associates were welcoming and you loved our comfortable beds, as well as, the facilities we had to offer. We appreciate your business and hope that you will... More 

Meerbusch, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 29, 2015

Be careful!!! They take 12$ + Tax p. day extra for Parking. They are very creativ to get extra money from the customer. They take 12$ + Tax p. day extra for Parking. So the relativ cheap hotel at the end is not so cheap!!!!!

Was this review helpful? Yes 1
Stacy B, General Manager at Portofino Inn San Diego Hotel Circle, responded to this review

We would like to thank you for feedback on your stay at the Portofino Inn & Suites -San Diego with your family. Our goal is to ensure all guests have a positive experience, and I am sorry that you were disappointed for being charged for parking. I would like to inform you that our website mentions that we do have... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 26, 2015

Such a nice place in hotel circle.. Clean and spacious rooms..Would recommend the second floor kitchenette rooms.. Breakfast was awesome.. Nice pool.. You can either park your car inside for $12 a night or outside in front of the Inn.. No elevators since its 2 floors. EOD we enjoyed the whole experience and will definitely recommend it

Was this review helpful? Yes
Stacy B, General Manager at Portofino Inn San Diego Hotel Circle, responded to this review

Thank you for the wonderful words for Portofino Inn & Suites and for terming us as the "Hidden Gem" in your review. I'm so glad that our immaculate and spacious accommodations were great for your family, and that you thoroughly relished the breakfast we served. We appreciate you for highlighting our facilities and also for recommending us to the other... More 

2 reviews
1 of 5 stars Reviewed June 25, 2015

San Diego was our first real vacation with our kiddos. (We traveled from Tucson) My husband works in Pest Control so naturally he automatically checks these things out. Thank God he did. We found BED BUGS. We went to the office politely and ask for the manager to step outside and discuss the matter. There were 4 or 5 more... More 

Was this review helpful? Yes
Stacy B, General Manager at Portofino Inn San Diego Hotel Circle, responded to this review

I am sorry that your stay with us was not 100% perfect. We take all of these reviews to heart and work to make improvements so that we can deliver a better experience for our guests. I sincerely apologize for the shortcomings. Our main focus has always been on delivering exceptional guest service and we are extremely sorry for all... More 

1 review
1 of 5 stars Reviewed June 24, 2015 via mobile

The room was mediocre . I'm a little irritated that the front desk didn't let me know there would be a extra deposit before I came down . In the bathroom there was MOLD on the ceiling which I mentioned more than once to the staff no one ever offered to change my room or anything. Just "we will let... More 

Was this review helpful? Yes
Stacy B, General Manager at Portofino Inn San Diego Hotel Circle, responded to this review

Thank you for your recent visit and for your feedback. I was disappointed to read that we were unable to provide you with a favorable impression of our hotel. Our goal is to provide the best experience for our guests and from your comments it appears that we dropped the ball more than once. Please accept my apologies regarding the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2015 via mobile

I stayed here at this hotel and it was very quite and piece full. The staff was extremely professional I want to give a shout out to Bill at the front desk he checked me in late last night and was very patient with all my requests. He was able to assist me in every way he possibly can and... More 

Was this review helpful? Yes 1
Stacy B, General Manager at Portofino Inn San Diego Hotel Circle, responded to this review

Dear Hope9990, It was truly a delight to read about your excellent experience with us. You, truly, painted a wonderful picture of the peaceful stay you had with your family. It's awesome that Bill added more value to your stay and that he assisted you with a smooth check in and was patiently responsive with all your needs. He truly... More 

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