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BEST WESTERN PLUS Island Palms Hotel & Marina

#17 of 273 Hotels in San Diego
Certificate of Excellence
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2051 Shelter Island Drive, San Diego, CA 92106
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1 room 1 guest
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BEST WESTERN PLUS Island Palms Hotel & Marina
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2,483 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed yesterday NEW

We stayed 3 nights in a queen suite. Good location and beautiful view of harbor. Our room A/C froze up constantly and room was hot and muggy. Service was called on 3 occasions and my husband spent a lot of time thawing it out with a hair dryer and problem solving. The technician visited once, but never returned - It... More 

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Surrey, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just returned on Saturday Aug 29, 2015…The hotel was everything it claimed to be. It was clean, quiet, staff we're friendly and helpful and the pools were great. The location couldn't have been better only 15 minutes to downtown with a beautiful views on both side of the hotel.

Was this review helpful? Yes 1
Las Vegas, Nevada
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our recent trip to San Diego included a stay at the Island Palms Hotel and Marina, nestled along the bay side of Shelter Island. It was a wonderful place to relax and enjoy the sites of the San Diego skyline across the bay. We arrived early, and the desk clerk greeted us with a warm welcome and apologies for our... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Loved this hotel, great location & friendly staff. When we arrived they knew it had been my birthday & upgraded our room to a quieter location on the site, after we settled into our room we had a knock on the door & a member of staff presented my partner with a bowl of fruit, birthday card & discount card... More 

Was this review helpful? Yes 1
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Can't go wrong here. Room was wonderful, faced the marina and on 2d floor. Dining, dancing, happy hour nearby. Walked everywhere. Watched sailboats bob, the sun set and super-moon rise over the skyline.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
San Diego, United States
2 of 5 stars Reviewed 3 days ago NEW

Over priced, no food after 10:00pm even on weekends, parking is an additional charge and very limited. $400 fine for parking on the street. Rooms are extremely small and lots of noise from rooms above. Rooms are partially updated but very small…did I mention small? Staff was very friendly however long wait to check in.

Review collected in partnership with Best Western

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Oakville, Canada
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent 5 nights in August and we were very happy with Island Palms. We should have booked a Marina View room but we were not in the room much. The location is great, the Marina on one side and the Bay and views of San Diego on the other. We power walked around the Marina at 7 am every... More 

Was this review helpful? Yes 1
Brighton, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Room and view is amazing. Restaurant and bar very small for rooms catered for. Food very disappointing, cold even after sent back second time, would not rec eating here. On a fri and sat eve gentleman made u feel welcome behind bar ( didn't get name) other not so good, only after tips in not so good view..

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David C, Director of Guest Services at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

Thank you for your review and I sincerely apologize for the less than ideal dining experience. While I am glad to hear that you enjoyed your room as well as our views I understand that an enjoyable dining experience is an integral part of a quality overall stay. I have spoken with our head chef as well as our restaurant... More 

Toronto, Canada
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

7 of us stayed in 2 rooms at this hotel earlier this week. Upon check-in, one of our rooms had a malfunctioning AC unit so they moved us to another 2 rooms across from each other. This was a blessing in disguise because not only were these rooms bigger, but they had a better view as well. One side of... More 

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Connecticut
Level Contributor
117 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Decided to try something not on the highway. Nice location on a peninsula in San Diego Bay was an interesting change - pretty marina on the other side. We had a large room in the building south of the main office with dining/kitchen area if you want to take advantage (minimum two night stay required). Everything was in working order... More 

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Hotel Review Summarization

What travelers say

  • Great location(8)
  • Very friendly(7)
  • Hot tub(4)
  • Sea World(4)
  • Very nice(4)
  • Old town(3)
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