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BEST WESTERN PLUS Island Palms Hotel & Marina

#16 of 269 Hotels in San Diego
Certificate of Excellence
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2051 Shelter Island Drive, San Diego, CA 92106
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BEST WESTERN PLUS Island Palms Hotel & Marina
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BEST WESTERN PLUS Island Palms Hotel & Marina
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2,161 reviews from our community

Traveler rating
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    674
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Issaquah, Washington
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed yesterday NEW

We loved this hotel. Its located on Shelter Island, surrounded by walking trails, a beautiful marina and parks. The hotel check in was great. Staff were helpful and polite. Our room was fantastic. It was clean, the beds were comfy and there was a frig, microwave ,coffee maker and internet. We had a great balcony overlooking the marina and watching... More 

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Los Angeles, California
Contributor
16 reviews 16 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have stayed in all three hotels on Shelter Island, the location is terrific if you want water/marina front. This hotel was clean with nicely appointed rooms, and a fair value. All three of the hotels on Shelter Island are priced about the same.... so that being said, I recommend the newest of the three, and this is not. But,... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel is located on Shelter Island which is quiet and peaceful and just a quick commute to area attractions. The location between a marina and the ship channel is unique and enjoyable. The hotel is clean and all facilities are well cared for. The staff was very pleasant and very professional. Our room was large, cost effective and very... More 

Review collected in partnership with Best Western

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Pinon Hills, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Best hotel I've ever stayed at and i will come back for sure. Service was great. Hotel was very clean. there was amazing views from the room i stayed in,. Overall very pleased with my stay. Thank you best western!!

Review collected in partnership with Best Western

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oroville, calif, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

nice facility, great staff. food was good but, over priced why do I need 2 hundred characters to finish this damned survey? You would have more people complete this survey if you would not be so restrictive I almost quit

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Tucson Az
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our family has vacationed here once or twice a year for the last six years, and we will come again! Clean, excellent staff and service, wonderful restaurant, great location and amenities available on Shelter Island and the Point Loma neighborhood. We always get the marina view!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Redondo Beach, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We love to stay at the Best Western Island Palms. Clean & spacious rooms w/beautiful views of the skyline of San Diego and the marina from sunrise to sunset. The staff has always been courteous & helpful. For those guests that love to walk, run or bike ride, this hotel offers the perfect spot to enjoy it all"

Was this review helpful? Yes 1
Ballwin, Missouri
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We loved the Island Palms and stayed in the Casa Del Mar section of the hotel. We were greeted upon arrival (3-16) by Meaghan who was quite friendly and engaging suggesting places of possible interest in SD and though 45 minutes earlier than posted check in she graciously assigned a room. Thank you! The rooms were quite clean and spacious... More 

Was this review helpful? Yes 1
Minneapolis
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

In general, everything looked clean. Spacious and quiet room, beds were comfortable, pillows were soft. The bathroom tub had signs of mildew. The stairway was smelly, elevator was too slow and frequently occupied by the maids with the laundry or cleaning supplies. It would've been nice to have an elevator for passengers only. The second pool didn't have towels 2/3x... More 

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David C, Director of Guest Services at BEST WESTERN PLUS Island Palms Hotel & Marina, responded to this review

Thank you for your review and I sincerely apologize that we did not exceed your expectations. I understand how mildew in the bathroom or a lack of pool towels can leave a bad impression and how this can affect the overall quality of your stay. It is our duty to ensure that your room is thoroughly cleaned and our pool... More 

Hampton, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed for 5 days prior to leaving for cruise. We took Trip Advisor advice and stayed in a third floor room, facing the marina, in the building with the elevator. We ate at the restaurant on site for breakfast and a couple of dinners. We were very pleased with service and food. There were also very good restaurants within... More 

Was this review helpful? Yes 2
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