Stayed one night were told upon check in we were complimentary upgraded to a suite. The room may have been bigger but the view was awful. We were n the first floor on a corner and when you sat on the patio all you saw were bushes and the building next door. No marina view unless you stood up. Then... More

Just got back from staying in San Diego and really enjoyed the marina view- but the view from the ocean side would have been great too. Very clean and well- maintained rooms. The bed was very comfortable .Nice balcony. Danny at front desk was very helpful as were the others. Being on Shelter Island was quieter(except for the helicopters across... More

My husband and I flew into San Diego last week on business. After doing lots of research and reading reviews, I booked our stay at this hotel. It was all around a wonderful experience. The room was spotless, our view was over the private marina, it was very quiet. The staff was friendly and helpful. I have no complaints and... More

This hotel was great, try to get a room on the 3rd floor on the marina side,. its beathtaking every morning when you wake up. Danny at he front desk is a gem of an employee and very accomdating. Probably would no go back to zoo,once is enough will not go back to Scripps aquarium, not worth the money. The... More

This was my first time to San Diego and I found Shelter Island to be a nice quiet retreat in the middle of a major city. It felt like being on a little island out in the ocean. The park across from the hotel has some very nice views of the San Diego skyline and if you book a room... More

The Best Western Island Palms is a beautiful hotel that is centrally located--minutes away from downtown, the Gaslamp District, La Jolla, the airport and many other destinations. The rooms were very clean and the view from the 3rd floor marina rooms was fantastic! Danny at the front desk was so helpful and upgraded our room. Everyone we dealt with from... More

Great location right by the marina, and across from the bay! Great staff! Comfortable room, and easy to get into town from the island! More

The staff at this facility was friendly, attentive and looking to please. It was clean and well-appointed. The room in which I stayed was newly-renovated, was laid out nicely and had great amenities for the business guest. HOWEVER -- I have never had worse restaurant service than at the Blue Wave Bar & Grill. I had to ask for a... More

We stayed here for two nights during a road trip down Hw1 in December 2011 and wish we'd had more time there. The hotel staff are so helpful. We arrived late and were asked if it was ok to upgrade us to a first floor suite! (Would anyone ever say no to that?!). Breakfast delicious. We had a waitress called... More