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BEST WESTERN PLUS Hacienda Hotel Old Town

3.0 of 5 4041 Harney Street, San Diego, CA 92110
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BEST WESTERN PLUS Hacienda Hotel Old Town
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BEST WESTERN PLUS Hacienda Hotel Old Town
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983 reviews from our community

Traveler rating
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    362
    121
    58
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Hacienda Hotel Old Town
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Sierra Vista
1 review
5 of 5 stars Reviewed November 26, 2012

Very nice Hotel, short distance to the Marine Corps Recruiting Depot, Airport and Interstate 5 & 8. Nice restaurants, very easy to get to. Rooms very nice, parking was a pain in the butt, but not bad..

Review collected in partnership with Best Western

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for staying with us and sharing your positive thoughts of Best Western PLUS Hacienda Hotel Old Town with the TripAdvisor community. More 

Buffalo, New York
2 reviews
5 of 5 stars Reviewed November 24, 2012

We stayed here for a full week (10/27-11/3) and loved everything! The location, the service at the main desk, the airport shuttle (even helped me get a rental car for the second week of our vacation), the cleanliness, the pool, etc. We booked this hotel for the location in San Diego which is superb! You can get everywhere very easily... More 

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your excellent review and description of our property. I am pleased your experience matched the quality goals we strive for daily: friendliness, cleanliness, convenience, relaxation and beauty. We appreciate your specific mentions of both Brendan and Daniel; I can assure you they will be recognized for their helpfulness. We also hope another vacation brings you back to... More 

Virginia Beach, Virginia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 10, 2012

I have been to some really, really bad hotels and some really, really good hotels – well – this hotel raises the boarding-house bar so hi – it earns a new level of goodness from me. This is also a first for me. I usually write a review after several stays. This time it only took one night, and I... More 

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your glowing 5-star satisfaction rating! I enjoyed reading about your experience with us and am delighted you became a Best Western Rewards Member! Be sure to call us before your next San Diego business trip so we can greet you as a returning guest! More 

Oklahoma City, Oklahoma
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 5, 2012

Hotel was average. Very clean, but nothing special. Very close to Old Town which is a neat historic area of San Diego . Rooms are located on several levels, so if you have any kind of knee or back problems, request a room on the ground floor.

Was this review helpful? Yes 2
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your review and compliment on our housekeeping service! We’d like to add to your traveler tip regarding room location. We are based on a hillside, which makes our panoramic views so wonderful! Six of our eight buildings have elevators in addition our bellman are always ready and willing to lend a hand. For those planning travel, feel... More 

So Cal
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 5, 2012

The hotel is located in a great place and the potential to make it into a great property is there. The daily $12 parking charge and resort fee of $7 is something that should be considered when booking this property. For a property its size, the pool and jacuzzi were very small. Recommend this property for one or two nights... More 

Was this review helpful? Yes 1
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your feedback. We can and are always getting better through constant learning. All these reviews are taken seriously and we appreciate you sharing your experience! Our resort fee of $7 includes 2 bottles of water daily, coffee and newspapers in the lobby and shuttle service to many key locations in the city including the San Diego International... More 

Denali National Park and Preserve, Alaska
Top Contributor
200 reviews 200 reviews
79 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed November 3, 2012

This place COULD be amazing. If you want to be in Old Town it's a fantastic location. The buildings are beautiful and the rooms have a classic elegance. It manages to pull off a resort feel in the middle of a city. Pool and hot tub, though small, are certainly adequate. The fitness center has quality aerobic equipment, but could... More 

Was this review helpful? Yes 5
Ryanaguinaldo, General Manager at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your review and suggestions for improvement. We appreciate the compliments of our location, ambiance, room décor and housekeeping service. The ‘resort’ feel is exactly what we hope all our guests experience while staying! I also find your suggestions very helpful and will investigate and review them thoroughly. We are always seeking ways to improve while at the... More 

Puerto Vallarta, Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 27, 2012

This was my second time staying at this hotel, however it will now be my last time. Customer service no longer exists. Or, I should say it stops with the front desk staff, who were in fact very helpful in the check in process. When a situation arose that required medical attention the front desk supervisor, sales staff (?)and managment... More 

Was this review helpful? Yes 2
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your feedback. I regret that you felt disappointed by your recent stay with us. Our leadership team felt that the outcome of your issue was resolved to your satisfaction, but that was clearly not the case. That being said, your safety and security (as well as all our guests) are very important to us. I would welcome... More 

Taunton, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 11, 2012

We chose this hotel mainly because of its proximity to Old Town, San Diego. We had stayed there a few years ago and were pleased to see its air of quiet elegance was just as good as it was then. Rooms are a good size, beds comfortable. The buffet breakfast which was included was perfectly acceptable. Pool is very welcome... More 

Was this review helpful? Yes 2
Scottsdale, Arizona
Top Contributor
54 reviews 54 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 8, 2012

I have stayed here many times and it is consistently disappointing. It's been two years since I said, "never again"... I should not have come back. We arrived to a room that was 90+ degrees. So hot that we had to turn on the air and leave for several hours before we could re-enter the room. Service here is non-existent.... More 

Was this review helpful? Yes 3
Aptos, California, United States
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2012

My wife and I stayed at this wonderful property for an extended (anniversary) weekend. We had never stayed in San Diego, and I kept looking for something near the Gas Lamp District, but really couldn't find that relaxed atmosphere that we wanted. So I contacted AAA and this was what they came up with... wow, were we wonderfully surprised! This... More 

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western
Hotel Style:
#74 Romantic Hotel in San Diego

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