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BEST WESTERN PLUS Hacienda Hotel Old Town

3.0 of 5 4041 Harney Street, San Diego, CA 92110
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BEST WESTERN PLUS Hacienda Hotel Old Town
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BEST WESTERN PLUS Hacienda Hotel Old Town
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884 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Hacienda Hotel Old Town
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Wailuku, Hawaii
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed January 18, 2013

This hotel is absolutely charming. The location can't be beat for convenience to Old Town San Diego. The room we had was spacious enough for 2 adults and 2 teenagers and very clean. The free breakfast at Acapulco Restaurant was great. Most of the staff was very friendly and helpful. Thank you to Barbara at the Front Desk who went... More

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the many compliments you bestowed on our hotel and the specific mention of Barbara’s outstanding service. We will be sure to recognize her efforts. Regarding your comment about stairs, we’d like to add an invitation for any community members planning travel. Six of our eight building do have elevators but there are also stairs throughout the property... More

Los Angeles, California, USA
Contributor
14 reviews 14 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 12, 2013

This hotel is SOOOO lovely and comfy. The hotel has a great view overlooking Old Town S. D. and is just steps from all The shops, restaurants, and the old town Historic museums. We LOVE this town, This hotel is fantastic.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We sincerely enjoyed having you as our guest and look forward to your next visit! More

San Diego, California, USA
1 review
5 of 5 stars Reviewed January 10, 2013

We had a great stay for our very first family vacation, as a family of five! We went to the San Diego Zoo and Sea World! We loved the hotel, the rooms were great, beds so comfy and loved the free breakfast! We already have plans to return in 2013! Thanks for a great stay!

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Wonderful review! We always enjoy hearing about the vacation successes of families that visit. We’re glad you made Best Western PLUS Hacienda Hotel Old Town the home base of all your San Diego adventures. Before your next trip, please call ahead so we can welcome you back as a returning guest! More

Hantsport, Canada
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 7, 2013

I had no expectations in coming to San Diego. I had visited the city 17 years prior and remembered it being beautiful, but I never made it to Old Town. My one goal for the couple of days we had there was to enjoy some Mexican Food. Well, did we come to the right place or what. The Best Western... More

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for brining attention to the warm responsive service you received while staying with us. Indeed, Old Town boasts some of the best Mexican fare in all of San Diego. Acapulco is a great choice for any meal; we are grateful to have them right on our property. Overall, I am happy that we exceeded your expectations and delighted... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 2, 2013

From start to finish, my week stay here was terrible. From arriving with a reservation made four months prior, I was told that my room was not ready even after check-in time. The desk did agree to hold my luggage while I went into town while I waited for a clean room to become available. This would have been great... More

Was this review helpful? Yes 2
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your feedback. On behalf of the staff, I would like to extend an apology for the communication failures you experienced while with us. While I am disheartened to hear we did not meet your expectations, it is important to me. We work very hard to create an environment that is harmonious and delivers a warm responsiveness to... More

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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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