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BEST WESTERN PLUS Hacienda Hotel Old Town

#69 of 271 Hotels in San Diego
Certificate of Excellence
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4041 Harney Street, San Diego, CA 92110
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BEST WESTERN PLUS Hacienda Hotel Old Town
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BEST WESTERN PLUS Hacienda Hotel Old Town
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1,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Hacienda Hotel Old Town
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CROSSVILLE
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 23, 2013

We had stayed a mile away at the front end of our trip to San Diego and found ourselves spending much of our time in the Old Town San Diego area. On the back end of our trip, we moved to the Best Western Plus Hacienda. This put us in the center of Old Town - a great place to... More 

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for giving the Best Western PLUS Hacienda Hotel Old Town you two thumbs up! We’re delighted you chose to move to our hotel and enjoyed your stay. More 

Beacon, New York
Contributor
19 reviews 19 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 22, 2013

Spent four days at this hacienda style hotel. Just lovely. Had a room on the fifth floor with a balcony over the pool. The view was beautiful. The room was nice, but a little small for four people. That said the beds were extremely comfortable and that made up for the size. Since we where on the 5th floor there... More 

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

You are most welcome! We sincerely enjoy serving you and hope another stay is in your plans! More 

San Bernardino, California
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 21, 2013

I notified the front desk clerk at 10:30 a.m. that my husband and I were going to a Champagne Sunday brunch and would like to have our room cleaned. The clerk said that the room would be cleaned immediately. Upon our return 3 hours later, the room had not been cleaned. I contacted the front desk clerk. With apologies, the... More 

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your feedback which gives me the opportunity to connect with you. We sent you a direct message as well. I am sincerely sorry for the service failure you experienced. I totally agree that it is not acceptable. To make matters worse, the manager misunderstood your use of sarcasm when speaking with you. For these issues we are... More 

Chino, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

Hotel is right in the middle of old town san diego. Nice landscape and garden views. walking distance to some great restaurants and many stores. rooms are nice and the staff are very helpful. Parking cost 10.00 a night, sometimes it's half price.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for taking a moment to leave this helpful review. We’re glad you chose to stay with us. For those with AAA, there is a discount on parking. Please inquire at the front desk or call ahead of your stay. We look forward to welcoming you back! More 

Blythe, California, United States
Contributor
20 reviews 20 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 20, 2013

The BW Hacienda in Old Town has it all, great location, comfortable rooms, and always very clean both in the rooms and around the property. By far my favorite area to be in when I visit San Diego. The staff is amazing! I have stayed at this hotel more than I can count in recent years, and for the price... More 

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your thoughtful comments about our staff! We have a great team here and I look forward to sharing your review at our next meeting. We strive to anticipate the needs of every guest and were honored to have won your loyalty! Please let me know if there is ever anything I can do for you. More 

San Diego Old Town, United States
1 review
5 of 5 stars Reviewed October 17, 2013

Excellent room, grounds service in every way Air conditioning worked great Very well thought out room Notice the flowers everywhere...they are beautiful Loved the Patio balcony Everything is well maintained

Review collected in partnership with Best Western

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for leaving this wonderful review. We appreciate our hotel being called “charming”. We agree and will even add that we feel all of Old Town is the most charming area of the city! Please come and stay again! More 

Kansas City, Missouri
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 15, 2013

I stayed here while on business in San Diego. It's just a few steps away from Old Town and the many bars and restaurants there. The hotel was well managed and very clean and comfortable. We took a quick cab ride from the hotel to little Italy for some great food.

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your compliments! We glad to hear that the Best Western PLUS Hacienda Hotel Old Town provided everything you needed while here on business. We hope you will stay again on your next San Diego trip! More 

San Diego, United States
1 review
5 of 5 stars Reviewed October 15, 2013

Hotel was excellent. At 61 years old I could of used less stairs. Rooms were excellent and the location of the Hotel was excellent too. Easy access to anywhere in old Town and the interstates. A fifteen minute ride to work

Review collected in partnership with Best Western

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the excellent review and rating! Be sure to call ahead of your next visit so we can welcome you back and assign you to a more convenient location! More 

Chino Hills, United States
1 review
5 of 5 stars Reviewed October 14, 2013

I highly recommend the Best Western Plus Hacienda Hotel. The staff is courteous, the rooms are clean, the parking is convenient, the beds are comfortable. It is walking distance to everything in old town. I request the same room everytime I stay here.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for being a loyal guest! We sincerely enjoy having you stay with us and appreciate your recommendation! More 

London, UK
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 13, 2013

I was impressed that on arrival, we we offered a choice of room, and parking and breakfast were thrown in for free! We mentioned we were on honeymoon... The lady on the desk was really helpful, explaining the pros and cons of each option. We took a suite that was really big, but quite dark. That's fine, we didn't intend... More 

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Nice photo! Thank you for taking the time to leave this great review. I am so pleased to hear you experienced the signature warm service we are known for and enjoyed the garden ambiance of our property. Best wishes to you both for many special vacations together! More 

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