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BEST WESTERN PLUS Hacienda Hotel Old Town

#74 of 273 Hotels in San Diego
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4041 Harney Street, San Diego, CA 92110
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BEST WESTERN PLUS Hacienda Hotel Old Town
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1,168 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Hacienda Hotel Old Town
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Bremerton, United States
1 review
5 of 5 stars Reviewed February 22, 2014

Although it's a bit of a hike to the room it had a great view of Point Loma from the balcony. Being in Old Town makes it very convenient for work in and around the greater San Diego area as well as walking distance to all the bars and restaurants in Old town. Would definitely recommend this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for letting members here on TripAdvisor know how convenient our hotel really is! We appreciate the recommendation very much. More 

Myrtle Beach, South Carolina
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 22, 2014

We've stayed many times in parts of San Diego and this is one of, if not the favorite, place we have stayed. We found the staff to be unfailing friendly and, if necessary, helpful. The breakfast was better than most buffets, but the staff was exceptional. As far as the physical part, our room was spacious and comfortable but nothing... More 

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for all your feedback and numerous compliments. I am delighted to hear that you found our hotel comfortable and our staff warm. We hope another visit to Old Town is in your plans this year! More 

las vegas, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 22, 2014

The Best Western Hacienda in old town is an exceptional hotel. Weather for business or pleasure, this hotel has it all, especially when it comes to customer service. I would definitely recommend this hotel for anyone doing business or just to get away

Review collected in partnership with Best Western

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for recommending our hotel for business and leisure travelers! More 

Kingston Ontario, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

super location next to Old town and hop on hop off trolly. Clean rooms, excellent service, great grounds..a resort class place to stay. parked vehicle on arrival and toured city and attractions without turning a wheel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you. That is one of the excellent things about our location. Depending on your preferences, driving is optional when you stay with us. Not only do we off our complimentary shuttle, but we are within walking distance to the Trolley and train station. You don’t need to worry about a thing. Thanks again for leaving a great review! More 

Las Vegas
Level Contributor
9 reviews
6 hotel reviews
5 of 5 stars Reviewed February 18, 2014

Beautiful room, well laid out and extremely quiet for a great nights rest. Competent friendly staff, easy check in and out. Highly recommended.Traveled with a group of 30 fellow mototcycle enthusiasts and we all had a great experience.

Review collected in partnership with Best Western

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for staying! We recognize there are many choices of accommodation in San Diego. We’re glad to hear your experience was wonderful. More 

Burlington, United States
2 reviews
5 of 5 stars Reviewed February 17, 2014

Hacienda Hotel -Best Western- is in one of the greatest locations in San Diego, CA. Love the typical hacienda architecture and most importantly the Service of the entire personnel form Manager and Restaurant Supervisor to room service !

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you very much for taking a moment to leave this 5-star review. We sincerely appreciate it. Please come and stay again soon! More 

San Diego, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 17, 2014

In the heart of Old Town in San Diego, 10 minutes away from Sea World and the beach! Tropical landscaping, newly remodeled rooms, just a fabulous venue. We had 19 rooms there for my fathers surprise 80th birthday party in January and not one complaint from any of our guests nor from the 93 guest who attended his party. The... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you so much for choosing our hotel for this very special occasion. We were honored to celebrate with you! More 

San Diego, California, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 12, 2014

It's hard to say exactly what attracts so many visitors to Old Town -- the history, the shopping, the restaurants? But the Hacienda is well placed to take advantage of it all. A large complex with a number of buildings, the Hacienda has a lovely view, a pool, and complimentary breakfast buffet. Maps available at the front desk are helpful... More 

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Indeed, this IS where the action is! Thank you for you generous compliments of our views, pool, grounds, staff and breakfast buffet. It sounds like, for you, this is the perfect lodging choice San Diego! We look forward to welcoming you back soon! More 

new martinsville, wv
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 10, 2014

they advertise all types of free amenities, like internet...but then they added at checkout a $7.99 hotel fee to my bill.I asked what that was for and they replied its for the internet and the other free stuff in my room, like coffee and bottled water.pffffffft to em......don't advertise that something is free and then add on a fee to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Please accept my apology for any confusion caused by our failure to communicate with you properly. I thank you for bringing it to my attention so I can make immediate corrections with our team. For your benefit (as well as members planning travel with us) this gives the opportunity to clarify the resort fee. It covers in-room safe, two bottles... More 

Ottawa, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 8, 2014

Wow! The nicest Best Western we have stayed at. It has charm, it is very clean,comfortable with a unique style.the rooms have fridges with complimentary 2 bottles of water.Very friendly staff, we were very well received. The lobby is very nice and warm looking. This hotel is within walking distance to shops,great Mexican food. Would for sure stay there again.

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the huge compliment! We feel absolutely thrilled when we read how well our hotel works out for a guest. We hope you come back soon to again experience our charm, comfort and warm responsiveness! See you soon! More 

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