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BEST WESTERN PLUS Hacienda Hotel Old Town

#74 of 273 Hotels in San Diego
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4041 Harney Street, San Diego, CA 92110
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1 room 1 guest
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1,168 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Hacienda Hotel Old Town
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Arlington, Virginia
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Okay, I should have paid heed to the sign posted in the lobby about how the hotel charged $75 if you cut your stay short. Why would you want to leave early, one might ask? Could it be that in addition to an exorbitant rate that you also get dinged for parking ($10-12 for guests, but $6 for the public)... More 

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you. I sincerely hope you will give us another try. It does sound like you had a bad night and I personally apologize for the incident. Your frustration is totally understandable and justifiable. However, we do have many room types and locations. Although we are not a super modern hotel, our style was designed to match the charm of... More 

Los Angeles, California
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Pros: Great location close to Old Town and restaurants. On site parking with a fee. Reasonably priced. Cons: The front desk staff was abrupt and even rude. When I checked in I was given perfunctory directions in a monotone. When we could not find the room and went back to the desk, another employee told us snidely that we should... More 

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your recent stay. I appreciate the fact that you included compliments of our great location in Old Town. That being said, please accept my deepest apologies for the unsatisfying overall experience you had. It is our highest aim that all guests be treated with gracious hospitality and we regret this did not shine through for you. Please... More 

San Gabriel, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I love the breakfast. Best free breakfast anyone can ask for at the Tequila Factory. Great location, fast access to anywhere in San Diego. The rooms are very nice except there is a slight wet carpet odor in the room that I stayed in and the pillows were way too fluffy for my liking. But I loved the couch, t.v,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the complimentary review. We’re happy to hear that the in-room amenities were convenient for you. That is always good feedback! We’ll also pass along your regards to the team at the Old Town Tequila Factory. The restaurant is fast becoming one of the most popular in the area. If you ever happen to be here on a... More 

roseville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful Terraces for each level and stair access to Old Town. Lovely outside chairs and tables with BBQ for guest use. Elevators for Seniors and dog friendly. Parking is a hassle and hotel charges extra. Extra charges for hotel taxes and another per day expense I never found out what it was for.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your 5-star reviews and ratings. We’re glad to hear that you enjoyed the grounds and views. Regarding fees, we always promise to be transparent and all fees should be listed in the confirmation. For those planning travel, please feel free to give us a call ahead to learn about parking and reservation options. Remember the best rates... More 

Dahlgren, VA, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel, great staff. I always stay there on business. Excellent location in Old Town. Food is good and very close to numerous Old Town restaurants if you take a short walk. It's a 15 minute drive to the Navy base.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We appreciate you taking the time to leave a review. We’re honored to be the hotel you choose to rest your head while conducting business in the area. Don’t hesitate to reach out of there is ever anything you need. More 

Indio, California
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Hotel is conveniently located in old town San Diego and has a beautiful exterior. Easy walk to old town restaurants, and great views of nightly seaworld fireworks from upper floors. easy drive to balboa park , coronado, and fashion island mall. The service level and the interior of the hotel were disappointing. To begin with our check in process... More 

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for sharing your comments. I am sorry to hear that the experience left something to be desired. I will be sure to pass along your service feedback to the appropriate departments so that we can get those corrected. We welcome all comments on TripAdvisor as they help us grow as a business. We hope you would consider giving... More 

London England
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Haven't been to California for 10 years, and not to San Diego for years, only Old Town once when I was 20 about a million years ago on our way to Tijuana. My husband had a conference at the Old Town San Diego University, we were allocated this hotel, and that's where we stayed after being in Hollywood. We were... More 

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your recent stay. I’m sorry to hear that Old Town was not your cup of tea which clearly dampened your overall impressions. We appreciate the suggestions for ways we can improve the experience for our guests. While six of our eight buildings have elevators we do understand that a small portion of guests have found the navigation... More 

Los Angeles, California
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My partner and I were already staying at another pretty good hotel in San Diego but we thought that it might be a pleasant experience to stay in Old Town so that we could be within walking distance to the bars and restaurants. We read the reviews for this hotel and thought okay we will give this place a try.... More 

Was this review helpful? Yes 2
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

When reading reviews like yours, I always seek to understand how we let such frustration slip by past check-out. In your case, I apologize for what sounds like a disruption as a result of the behavior of other guests. Normally, when there is a complaint our security team can take care of the issue. We do allow smoking outside however,... More 

Reno, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Great location with lots of choices for restaurants and shopping within walking distance. Set on the hill with beautiful grounds. Slightly older out of date decor but very well kept and clean. Even though breakfast is not included in cost - the restaurant on site provides a good breakfast at a reasonable cost.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for calling attention to our prime location, just a hop, skip and jump to a plethora of restaurants and shopping choices. It is always so pleasant to be able to walk when on vacation. We hope you get another opportunity to stay. More 

Indio, California
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent several days at the hotel with my family while I was in town for a conference. Literally STEPS from the beauty and charm of San Diego's Old Town. Staff was helpful and accommodating at all times. Everyone in our group was pleased. The Tequila Factory restaurant which is part of the hotel has a nice bar with beautiful views... More 

Was this review helpful? Yes
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for bringing your family to stay with us and leaving this review. We’re glad to know that everyone in your group was pleased with the stay as well. I’ll pass your comments about the room amenities onto our team. It is always nice to have an extra set of eyes on the property letting us know that things... More 

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