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BEST WESTERN PLUS Hacienda Hotel Old Town

#74 of 273 Hotels in San Diego
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4041 Harney Street, San Diego, CA 92110
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1 room 1 guest
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BEST WESTERN PLUS Hacienda Hotel Old Town
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1,168 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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portland, United States
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel was right in the heart of old town. Great restaurants, shopping and history. But still nice and quiet at night. The staff were all very friendly and helpful. The in room microwave and fridge in my King room were very handy. My bed was very comfortable. Room was clean and everything was in working order. A/C was great!... More 

Review collected in partnership with Best Western

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new delhi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

After careful research, we picked the BW Hacienda Hotel in Old Town on Harney Street and it was the best decision we made. Great location and in the heart of old town, with so much history and interesting walkable places to see. Train station also near, from where we took a train to LA. Overall a great stay, smooth check-in... More 

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Cairns, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

I appreciated the quietness of the property despite being in the heart of Old Town. The room had glass glassware, which I appreciate. Bed was comfortable and air conditioning worked well. My only comment is that for a room with 2 large beds (4 adults), there were only 2 chairs in the room.

Review collected in partnership with Best Western

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

A very nice structure in a wonderful place, just at the heart of the San Diego Old Town. We were a family of 5 pax. in a large and modern room with 2 king size beds + a double-sofa bed for my third child. Clean and organised (fridge, TV, hairdryer....). Parking at the ground floor of our block, view towards... More 

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for bringing your family for a visit to Old Town. I am so pleased to read that we provided everything you wanted and needed for a great stay. Our King suites are perfect for those families and groups that need a little extra space to spread out. It sounds like it was a perfect fit for you. We’re... More 

Long Beach, California
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Hacienda Hotel is a beautiful place to stay just steps away from Old Town. The rooms are clean, staff is attentive to guest, and location is unbeatable. The pool area is a bit small and has limited shade. The resturant closes by 10pm. Many little tables and chairs outside rooms guests can enjoy. Will be back next time in SD!!

Review collected in partnership with Best Western

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for recommending the Best Western PLUS Hacienda Hotel Old Town for beautiful grounds, attentive service and prime location. We’re glad your stay inspired your desire to return again! More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a huge property just one block off the main drag of San Diego's Old Town. They have 6 different buildings. We had a standard room and it was a little larger that most standard rooms. The A/C is separate in room units and since it was the hottest week end of the year we needed it. The room... More 

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for the great review describing your room style and amenities. These come in handy for those planning travel here and we appreciate the addition of details about the A/C and balcony. We strive to provide visitors to Old Town a comfortable and affordable accommodation. We’re always glad to know where we have succeeded. Regarding the property layout, six... More 

Orange, California
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night. I loved the look and feel of this hotel. It was located within walking distance of restaurants and shops. The room itself was HUGE. It had a separate seating area with a 2nd tv. It had a balcony where you could sit and get a view of Old Town. I would definitely... More 

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for showering us with your praise. We’re happy to hear you enjoyed the room, grounds and views. Our hotel style matches the vintage California theme of Old Town with garden terraces and courtyards. Did you have a chance to go to the Heritage Park next door? If not, take a stroll through next time to enjoy our local... More 

Sidney, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Shuttle staff got us to important dinner on their own time. Later when door lock failed the staff broke into our room so we could make a wedding on time-WOW! After traveling in several countries this past year- I have not seen this level of individual commitment to service anywhere.

Review collected in partnership with Best Western

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for taking the time to share your experience. I am thankful our team saved the day! We’ll let the staff hear your encouraging words at our next meeting. Everyone appreciates knowing when their work has made a big difference. We hope you visit again soon. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is incredible! Very nice! Fantastic location! Just around the corner from all of Old Town!! Whaley House, restaurants, bars , you name it!! Minutes from downtown San Diego. It's great. Family friendly and pet friendly places abound!!

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

One thing we understand is that pets are part of the family! We’re glad you and yours were comfortable with us. We appreciate the recommendation! More 

Ottawa, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Agree with a few other guests on service. Front desk staff were fairly apathetic and one waitress at the Tequila Factory was rude, aggressive and incompetent. However, loved the location and overall building and rooms.

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your feedback. We appreciate your business. Although we receive high marks on service, even one experience like yours makes the leadership team pause. I appreciate you mentioning your experience so we can make the corrections needed. We have a great team here that is willing to go above and beyond to make our guests feel welcome and... More 

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