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BEST WESTERN PLUS Hacienda Hotel Old Town

3.0 of 5 4041 Harney Street, San Diego, CA 92110
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Certificate of Excellence 2014
BEST WESTERN PLUS Hacienda Hotel Old Town
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BEST WESTERN PLUS Hacienda Hotel Old Town
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909 reviews from our community

Traveler rating
    365
    336
    114
    57
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I was in the old town area to attend a conference in University of San Diego in San Diego, CA. Initially, I was turned off by the name of Best Western since I usually stay at hotels at least one notch above that level. I made the reservation because the conference organizers decided this is the place we were going... More

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

What more can you ask for? The weather is beautiful. You are in walking distance of history galore, food, entertainment all within walking distance. The hotel has a full restaurant & bar, inside & outdoors. The rooms are spacious and very nicely decorated. San Diego harbor cruises and beaches are located nearby. This is a great place to visit. This... More

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Chesapeake, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

When I work in SD, I always choose the Best Western Hacienda. Relaxing atmosphere, good food, and great hospitality await me when I arrive from the East Coast. My personal attention and service I receive rate a return trip every time.

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Roseville, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

After a long day on the road my favorite place to stay is the Hacienda in Old Town. I can always count on a friendly face to welcome me and a beautiful room with a view. I've stayed here many times for business and pleasure and will continue to do so as it is always a gem. Rooms are always... More

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boston,ma, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

If your lucky you will ci with Jesus great customer service. location was awesome. lots of staires at some rooms you want to but you can see everything. if your older pick a lower level one. I traveld with my 68 year old mother at end of 5 days she was a little tired but did it

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NU
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very well maintained and has beautiful grounds. Location is excellent, walking distance to Old Town shops and restaurants. On site parking is easy. Staff was friendly and helpful. Nice bar right on property. Rooms are very clean and large, but I would love to see new carpet and furniture. I would stay again and I would recommend... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Rome, New York
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hacienda is located up a few steps from Old Town with easy access to I-5 and the surrounding areas of interest such as Balboa Park, and Zoo. I found the facilities to be of very good standard. WIFI could be better.

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for letting us know you had a good experience and the facilities were what you expected. Our goal is to make staying and playing in San Diego effortless and easy while providing a comfortable room and plethora of amenities. We appreciate your business and hope you will join us again. More

San Diego, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travel for business and I stayed at the Best Western Hacienda Hotel and it was great the staff was friendly and professional and the rooms were clean and well decorated and there was easy access to entertainment and food.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

We’re pleased to hear you had a good stay while conducting business in San Diego. We make every effort to expectations of guests so your compliments of the cleanliness of the rooms and friendliness of the team are much welcomed. For business or leisure we offer a variety of conveniences including the exercise room, complimentary breakfast and computers in the... More

Brooklyn, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Last year I wrote a review that excoriated this hotel. The one – star review was well-earned because nothing went right and the service was quite awful. I recently stayed here again at the end of August and the state could not have been better if I ran this hotel myself. From the delicious breakfasts on the patio, to a... More

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for giving us a second chance! We are grateful to be able to offer an improved hospitality experience and show you why we have such a great reputation here on TripAdvisor. Your accolades for the service, rooms, breakfast at Old Town Tequila Factory, our location and the housekeeping team are most welcome. Also, I am relieved the team... More

Venice, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The outside and lobby are quite charming. The rooms are a bit dreary. The carpet in the room was ripped and concrete chips hurt my feet. Reception staff are a bit surly. Breakfast at local attached restaurant was disappointing- large selection by melon was sour and I had to sort through dishes on the buffet to find a clean plate.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your review. While I am sorry your stay was not all you hoped it would be, the detail you added to your review is appreciated. It’s always good to have a second set of eyes on the property. The comments in these reviews are collected as part of our improvement efforts and will be addressed with the... More

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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Location: United States > California > San Diego > Old Town
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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