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BEST WESTERN PLUS Hacienda Hotel Old Town

#70 of 273 Hotels in San Diego
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4041 Harney Street, San Diego, CA 92110
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BEST WESTERN PLUS Hacienda Hotel Old Town
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1,141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 5 days ago NEW

My family really enjoys staying at this hotel. We have always had a good experience here. It is well maintained, clean and comfortable. The grounds are pretty with a variety of nice plantings that lend character to the hotel. It is nice to be able to walk around old town at night and the location is close to a variety... More 

Review collected in partnership with Best Western

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Frisco, Texas
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel grounds are beautiful and the room decor is nicely done. It is the perfect location for enjoying San Diego - especially Sea World, SD Zoo and the Old Town area. We also went whale watching nearby. Our only complaint was the lack of a coin machine or change for the on-site laundry - so bring quarters!

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Anaheim, California, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We love this hotel but it has a few drawbacks. Staff has alway been nice and the location is great. Parking prices are a little high $20 a night but i never understand why hotels charge guest for parking its not like we have a option for parking. I do understand charging non guest parking but why guest? Also try... More 

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California
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4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very interesting place to stay. There are patios and terraces overlooking Old Town and out to the water on the west. The Tequila Factory offers a good meal with the same views. The rooms are a good size....a bit older than some. And, if you have concerns about having to carry bags up stairs, consider asking for... More 

Review collected in partnership with Best Western

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Puerto Rico
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Best Western for a week on business. The grounds were well maintained, flowers all over, pool was clean. The trek to my room room did get tiresome as I was all the way at the end on the property on the fifth level. You couldn't get to my room without using some stairs, including to get... More 

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Alamo, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The Hacienda looks much nicer on line. The price is high for the quality of the hotel. It is a pain to get around the property. There isn't reserved parking for hotel guests in the garage and there is not a valet. They have wall AC, loud and blows directly on the bed, the pillows are poor and the rooms... More 

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100 Mile House
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location, excellent staff, nice rooms and great views. There are lots of stairs throughout the hotel but most rooms can be accessed by elevators. Located right in Old Town San Diego so lots of options for meals and nice walks thru the historical areas.

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for your review. Yes, you certainly picked the right spot to be able to walk to excellent restaurants and sightseeing opportunities. I’m glad to hear you experienced the kind hospitality staff and our panoramic views too. Many of our rooms as well as our restaurant, Old Town Tequila Factory offer the best views in Old Town. We look... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in November 2014 with our 2 kids on our trip from Australia. The hotel rooms were very clean with enough space for all our luggage. The balconies were great for soaking up the suns. The hotel is only a short walk to Old Town and the Trolley which we took into Downtown San Diego and to Qualcomm... More 

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for bringing your family to stay with us! Maybe it is time for another San Diego adventure. We’ll be here to provide another great stay! More 

Sparks, United States
1 review
5 of 5 stars Reviewed 1 week ago

Michael was extremely helpful, it had not been a good day for me and he went above and beyond to make my experience the best it could be. Thank you so much for taking good care of me, it meant the world and I will recommend your hotel to everyone I know who stays in San Diego....Excellent Customer Service!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for recommending us to friends and family that may be planning a trip. Further, I am very grateful when a team member, Michael in this case, is verbally recognized. For outstanding service that helped turn a stressful day into the best it could be, our leadership team will give him recognition. We hope your travels bring you back... More 

Walnut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Never stayed in Old Town and was nervous. Hotel personnel was outstanding, but even more so was the property itself. Absolutely beautiful grounds, well maintained. Was so relaxed. We stayed in a double room. Room was spacious, very clean, microwave and fridge. Was sparkling clean! Mexican restraunt on top floor on Northern side. Can see SeaWorld's fireworks. Walking distance to... More 

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Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review

Thank you for recommending our beloved Best Western PLUS Hacienda Hotel Old Town to friends and family looking for a great place to stay in San Diego. It’s wonderful to hear your initial hesitation was smoothed by a warm welcome from our team followed by a clean and comfortable room. We appreciated having you as a valued guest! More 

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