The location of the Best Western is very convenient in Old Town but the rooms are just OK - pretty clean and basic. The worst part of the trip was when a colleague had items stolen from her room and the management was less than helpful or cooperative. So be very careful with your valuables and use the safe even... More

I stayed with a friend for a girl's weekend away. The grounds and architecture of the Hacienda is lovely. There are several places where guests can sit outside to enjoy the beautiful weather on a patio amidst bougainvilleas. From a balcony above, you can see red-tiled roofs, rich foliage, and winding staircases. It is also right in Old Town, which... More

A little jewel in the Old Town of San Diego. Receptionists were excellent and went out of their way. Maintenance was instantly available - even on a Saturday night. The hotel is located in a side street, almost without traffic, and guarantees a quiet rest at night despite Old Town's busy Saturday nightlife in San Diego Street. Old Town itself... More

We stayed in the Best Western Hacienda Old Town San Diego for a quick two day getaway on a holiday weekend. I love this place! It is super nice, clean and beautiful. It is in the perfect spot within walking distance of many restaurants and shops. Our room was very nice and peaceful being at the end of the hallway.... More

The BW Hacienda Hotel Old Town has beautiful grounds with a great location just a block from old town's main street which was a huge plus for us to walk to lunch and dinner. Easy access to the freeway on ramps as well. The hotel itself is very beautiful and the grounds are kept up very nicely. There are a... More

Everything was fine about the hotel, except I left my ring behind and will never see it again. I spoke with the house cleaning supervisor and I was told it was found and would be mailed, haha joke was on me. After reading reviews about the same thing happening to others, I hope MSNBC does an undercover stake on them.... More

On our first visit to San Diego, we decided to stay in Old Town to experience some of the culture and I think we made a wise choice! The Best Western Hacienda was a beautiful hotel a few steps from the centre of old town. The service was great, especially from the bellboy who had to make several trips up... More

You can't beat being a few steps from all the shops and restaurants in Old Town, a few steps from the light rail to take you downtown, and a few steps from endless other activities. That being said, the location is GREAT. Guest services was very helpful as well. There was a minor mix-up with the room booking and the... More

For twelve (12) years I stayed at the Hacienda Hotel in Old Town. I saw it build up a booming tourist, business, convention and government contractor business. They had a lot of repeat guests. I was one of them. But ever so slowly, the property has entered a sliding decline. It is no longer the beautiful, garden-like place it once... More