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All 270 San Diego hotels

Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch

3.0 of 5 Hotel   |   11002 Rancho Carmel Drive, San Diego, CA 92128
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91%
Ranked #7 of 270 hotels in San Diego
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Lori D Palmdale, California, United States
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240 people have reviewed this hotel

Traveler rating
    156
    61
    14
    6
    3
See reviews for
77
25
11
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Palmdale, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I really enjoyed my stay at this Residence Inn! The staff was very friendly and helpful. The complementary breakfast was very good and the dinning areas were kept clear and clean. My friend and I stayed here because it's location is very convent to the San Diego wineries. I would stay at this hotel anytime I would visit the San... More

Was this review helpful? Yes 1
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

Lori D, From one wine lover to another, I'm so glad you enjoyed your stay with us. Did you book our weekend "wine getaway" package? If not, you will have to do that next time as we have a partnership with Bernardo Winery. We hope to see you again soon. Thank you. Sincerely, Greg Schmidt General Manager More

Orange County, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Awesome experience!! I frequently travel for work and have been staying at the Residence Inn for the past couple months. The hotel is conveniently located close to grocery stores, restaurants, and the freeway. The staff is absolutely 5-star. Dhel, Theresa, and Ketan have gone above and beyond to make my random requests possible. They are all amazing at their jobs.... More

Was this review helpful? Yes 3
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

Denney H, When you stay with us that long it truly is a "home away from home". As you mentioned, our staff strives to honor every guest request as this is part of what makes our guests feel at home. I'll be sure to share your comments with our team. Thanks again. Sincerely, Greg Schmidt General Manager More

Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I can only guess that all the excellent reviews were made by family members....I feel like I'm at Hotel Marigold and Dev Patel is going to be around the corner. The property is very dated. The carpet in the room has gold and red pinstripes, and the couch/lounge is a slightly faded, very well-worn red cotton. The 'on' button on... More

Was this review helpful? Yes
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

Cowgirl359, We consider all of our guests family so I guess you are correct, these reviews did come from family members. We are very proud of the fact that we are a pet friendly hotel. When our guests stay as long as they do, it's so great that they are able to bring their four legged friends with them. We... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our resent stay at the Residence Inn was an enjoyable and relaxing stay. The staff were very professional, courteous, and attentive to our needs pr request. This was our second stay at this location and will stay there again.

Was this review helpful? Yes 2
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

Jerome N, Welcome back to the Residence Inn Rancho Bernardo/Carmel Mountain Ranch. We love all of our guests but we especially love our repeat guests. Thank you for your kind words on TripAdvisor and we look forward to hosting you again in the future. Sincerely, Greg Schmidt General Manager More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Carmel Mountain Ranch for 4 nights. The staff were very friendly and helpful. We were so grumpy when we arrived after our flight was delayed for 4 hours and the staff were very sensitive to this and extra nice -thank you! The staff in the breakfast room are such hard workers and always very pleasant! The... More

Was this review helpful? Yes 4
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

MichelleSteph2014, A 4 hour flight delay? I'd be cranky too. I'm so glad to hear that our staff was understanding and greeted your family so warmly. One of the things I love best about our hotel is the relaxing environment at the outside patio by the pool. I love having our complimentary Wednesday BBQ out there, everyone really seems to... More

San Francisco, California
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Ever since I tried residence inn I have always stayed in it and even recommend to friends. It has a home away from home feel. Theresa on our first day is very welcoming, helped us check in early, which is a big thing traveling form 8 hours from SFO. The room is also perfect being close to the pool, the... More

Was this review helpful? Yes 6
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

titahapz, That is exactly what we strive for here at Residence Inn, to make our guests feel like it's a "home away from home". It sounds like we exceded this goal with the service you experienced with Theresa and Dhel at the Front Desk and Vilma and Frank in our Gatehouse. I do remember you and your family staying with... More

San Diego, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay here a lot and Del has consistently been a true sweetheart. She goes above and beyond and always exceeds expectations. She always makes sure me and my family are well taken care of. She is warm and welcoming and I am not afraid to ask her for help, like I am with other people there. I love the... More

Was this review helpful? Yes 6
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

Judy L, As you probably already know, Dhel has been wish us for a long time and she is probably one of the sweetest people I know. I'm so glad to hear that you have been able to experience her hospitality. Regarding our Breakfast, I consistently hear from our guests how impressed they are with the wide variety of offerings... More

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

At first, the staffs at this hotel are very helpful. Theresa really helped me when i needed help. She did answer all the questions i asked. She is very friendly and easy to talk to. Overall, I enjoyed my stay at this hotel.

Was this review helpful? Yes 8
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

Thanh N, Yes, Theresa is an outstanding associate. She is consistently mentioned here on TripAdvisor by our guests. I will be sure to share your comments with her. Thank you for taking the timeto share your comments. Sincerely, Greg Schmidt General Manager More

San Diego, California
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I recently experienced a sewer back up in our home that forced us and our two dogs to evacuate to the Residence Inn. We arrived at 11:00 AM and the very kind woman at the front desk allowed us to check in early! All the staff members were very kind and accommodating. Even housekeeping was kind enough... More

Was this review helpful? Yes 7
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

Sharon G, I can't even imagin how stressful it must have been for you to have that happen to your home. I'm so glad that we were able to take care of you and your family during this time. I think I met you and your husband during our PAWS fundraiser. Thank you for coming out to support this worthy... More

Lakewood, California
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second post (first post Dec 14, 2013). I wanted to again acknowledge the great staff, especially Dehl, who is always there when I check in during the evenings. She is very courteous and remembers the buildings and rooms I enjoy staying in. She is awesome. I appreciate that in my first post, I mentioned that I wished... More

Was this review helpful? Yes 7
GregM-Schmidt, General Manager at Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch, responded to this review

suareru, Welcome back! We are so glad to have you stay with us again and really appreciate you taking the time to share your comments on TripAdvisor. One of the great things about our staff is that they get to know our guests. This allows us to reserve the rooms we know they like in their favorite building location. Thanks... More

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Additional Information about Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch

Address: 11002 Rancho Carmel Drive, San Diego, CA 92128
Phone Number:
Location: United States > California > San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch 3*
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Also Known As:
Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch Hotel San Diego
San Diego Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#30 Business Hotel in San Diego
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Number of rooms
123

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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