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Holiday Inn Express Hotel & Suites San Diego Otay Mesa

2.5 of 5 2296 Niels Bohr Court, Otay Mesa, San Diego, CA 92154
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Holiday Inn Express Hotel & Suites San Diego Otay Mesa
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Holiday Inn Express Hotel & Suites San Diego Otay Mesa
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68 reviews from our community

Traveler rating
    19
    32
    13
    2
    2
See reviews for
18
8
6
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was suitable for a family of four. We loved our room and having the breakfast included was a plus for us!!! It is a drive from all the attractions but it was quiet and we always felt safe here. It is right next to the border so we made sure we did not miss our exit. A few... More 

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Naperville, Illinois
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed here one night as it was close to my morning meeting. Room was fine, desk staff were helpful, location isn't ideal as it is in the middle of an industrial park next to the border. Other than fast food, not many dining options. Breakfast was fine. Instead of the typical waffle iron, they had a machine that made pancakes... More 

Was this review helpful? Yes
Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for your recent review of our hotel. We are glad to hear that you enjoyed your stay with us. We can understand your concern with the location of the hotel but thankfully the area is constantly being developed. We hope to see you back again soon! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 16, 2014

My family and I recently drove from the bay area CA to San Diego (8 hr drive), for a friend's wedding. We booked the Holiday Inn express Otay mesa on hotels.com strictly for the reviews. I have to say that I believe everyone rates this hotel so highly strictly for the courteous staff!! The clerks we're super friendly and helpful,... More 

Was this review helpful? Yes
Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for such a great review. I am pleased to hear that you enjoyed your stay with us and that the staff gave such great service. We hope to see you again in the near future. More 

Valencia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 4, 2014

Number one the front desk staff Andrea and Raul were not only fake they were un-helpful and rude. Breakfast hours were posted at 6am and everything was out. There were cinnamon buns that were d wrapped in plastic wrap from the night before sitting in the breakfast counters. I brought this to Rauls attention and all he said was "BREAKFAST... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Lisa H, Thank you for taking the time to share your comments with us about your recent stay. It is regrettable that this visit was below par on several aspects. I have sent you a private message in order to obtain more information about your stay. Sincerely, Pam G Case Manager IHGCare More 

Sasebo, Japan
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 3, 2014

The hotel is nice with a pleasent guest staff. The hotel shop was reasonably priced and had a great selection of food and drinks. The rooms were nice with a tiny tiny tv. The only bad thing about this hotel is that you are in the middle of a business park. Basically in the middle of no where on the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Pake R, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regrading our location. We hope you give us a chance in the future to show you how great our hotel... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2014

Since I wrote my review- the fam I was visiting stayed there. They had GREAT BREAKFASTS! Clean room and towels... So I think this property really does respond to reviews! I would stay again if I had the need!

Was this review helpful? Yes 1
Joseph W, Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Thank you so much for the Great review. I a sure we do listen to our guest feedback and act accordingly. We look forward to your next stay here at the Holiday Inn Express Otay Mesa.\ Joseph Wright Assistant General Manager More 

Senior Contributor
26 reviews 26 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2014

This was a business trip to Tijuana and Otey Mesa is very close to the boarded. The hotel was nice and clean, service was good. It was hard to find during the night because it is in the back of an industrial park. Could use a bigger sign for people getting off the highway. Still it's a great place to... More 

Was this review helpful? Yes
Joseph W, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Thank you very much for the great review, we are always happy when our guest have a great stay. Joseph Wright Assistant General Manager More 

Palo Alto, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

Even until yesterday, a week after we check-in this HolidayInn Express, with my wife, we were very happy we ran into problem with original booking Hotel: Travelodge and having this particular HolidayInn replaced as last min solution. So, it made our trip in San Diego started with smile at 2nd day morning. Breakfast are wonderful, they have the best staff,... More 

Was this review helpful? Yes
Joseph W, Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Hello, We are so excited that you enjoyed your stay here at the Holiday Inn Express Otay Mesa. We strive to give the best customer service possible. We look forward to your next visit. More 

Fremont, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2014

I visited this hotel during the 4th of July long weekend with my family. The hotel held up to its Holiday Inn standards in cleanliness and comfort of beds. The staff was friendly, the room was of a decent size. The reason I booked this hotel was its price and relative proximity to Imperial Beach. I was ok with the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Tamal C, Thank you for sharing your experience online. While we are pleased that the room size, bed quality, and cleanliness of the hotel were all to your liking, it is regrettable that certain aspects of your stay prevented you from fully enjoying your visit. Please accept our sincerest apologies for the shortcomings you have experienced, in particular the... More 

Warsaw, Poland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2014

stayed there for 4 nights during my business trip to Tijuana/Mex. Hotel is located directly at the border. a good and solid choice for business travelers, breakfast is ok, some fast food restaurants are in close proximity, however better restaurants or shopping malls are just a short taxi ride away.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Alex E, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

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Additional Information about Holiday Inn Express Hotel & Suites San Diego Otay Mesa

Address: 2296 Niels Bohr Court, Otay Mesa, San Diego, CA 92154
Phone Number:
Location: United States > California > San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Diego Otay Mesa 2.5*
Number of rooms: 99
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Also Known As:
Holiday Inn Express Hotel And Suites San Diego Otay Mesa
Holiday Inn San Diego
San Diego Holiday Inn

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