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Holiday Inn Express Hotel & Suites San Diego Otay Mesa

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2296 Niels Bohr Court, Otay Mesa, San Diego, CA 92154
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Holiday Inn Express Hotel & Suites San Diego Otay Mesa
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73 Reviews from our TripAdvisor Community

Traveler rating
    19
    36
    14
    2
    2
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18
9
8
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

At the last minute, I had decided to stay at this Holiday Inn Express, because I was too late time-wise to purchase car insurance to cross the Otay Mesa border into Mexico. The room clean; comfortable; and maintained reasonably well. The minuses were a slow draining bathroom sink and a microwave that kept making loud horrible crackling noise when operated.... More 

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Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel with a coworker. He'd been here many times before. The location is convenient for walking back across the border after business in Tijuana. My room was good. The breakfast met my expectations. My coworker did mention to me that his room did not have hot water for showering. Although, I didn't have any issues.

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West Covina, California, United States
Contributor
17 reviews 17 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 29, 2015

The hotel was nice and clean with comfortable rooms. Had a good feeling staying here and the rooms come with fridge, microwave and coffee makers. Bed was comfortable and we enjoyed our stay here. Breakfast is in line with most other chains and plentiful. The hotel advertised a hot tub as an amenity which did not exist. Keep it in... More 

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Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest Thank you for the fantastic review of our hotel. We're excited to hear you enjoyed your stay with us at the Holiday Inn Express & Suites Otay Mesa. We hope to see you again soon. More 

Minneapolis, Minnesota
Top Contributor
589 reviews 589 reviews
52 hotel reviews
321 helpful votes 321 helpful votes
4 of 5 stars Reviewed March 29, 2015

I needed a cheap place to stay in Southern California and found this place on Priceline for $68 with all taxes and fees. It is right on the border and in an industrial park, so not really a tourist stop, but it was very nice, clean, free wi-fi and hot breakfast in the morning. If I did business with one... More 

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Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest Thank you for the fantastic review of our hotel. We're excited to hear you enjoyed your stay with us at the Holiday Inn Express & Suites Otay Mesa. We hope to see you again soon. More 

Whittier
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 17, 2015

This hotel fills up fast during the week. I was lucky and only needed 1 night. This is a great hotel if you don't want to stay in Mexico but stay close to the border. The property is hidden away from the main street in a commercial area keeping it nice and quite. There is nothing good to eat around... More 

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Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest Thank you for the fantastic review of our hotel. We're excited to hear you enjoyed your stay with us at the Holiday Inn Express & Suites Otay Mesa. Our team is very pleased to hear that the customer service you received in our hotel was awesome. We strive to make each of our guests stay's excellent. Hope... More 

Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 23, 2015

This hotel was suitable for a family of four. We loved our room and having the breakfast included was a plus for us!!! It is a drive from all the attractions but it was quiet and we always felt safe here. It is right next to the border so we made sure we did not miss our exit. A few... More 

Was this review helpful? Yes
Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for the fantastic review of our hotel. We're extremely pleased to hear you enjoyed your stay with us at the Holiday Inn Express & Suites Otay Mesa and that you felt safe while staying with us. Thank you for notifying us about the lack of towels in your room. We are always working to improve... More 

Naperville, Illinois
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed here one night as it was close to my morning meeting. Room was fine, desk staff were helpful, location isn't ideal as it is in the middle of an industrial park next to the border. Other than fast food, not many dining options. Breakfast was fine. Instead of the typical waffle iron, they had a machine that made pancakes... More 

Was this review helpful? Yes 1
Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for your recent review of our hotel. We are glad to hear that you enjoyed your stay with us. We can understand your concern with the location of the hotel but thankfully the area is constantly being developed. We hope to see you back again soon! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 16, 2014

My family and I recently drove from the bay area CA to San Diego (8 hr drive), for a friend's wedding. We booked the Holiday Inn express Otay mesa on hotels.com strictly for the reviews. I have to say that I believe everyone rates this hotel so highly strictly for the courteous staff!! The clerks we're super friendly and helpful,... More 

Was this review helpful? Yes
Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for such a great review. I am pleased to hear that you enjoyed your stay with us and that the staff gave such great service. We hope to see you again in the near future. More 

Valencia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 4, 2014

Number one the front desk staff Andrea and Raul were not only fake they were un-helpful and rude. Breakfast hours were posted at 6am and everything was out. There were cinnamon buns that were d wrapped in plastic wrap from the night before sitting in the breakfast counters. I brought this to Rauls attention and all he said was "BREAKFAST... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Lisa H, Thank you for taking the time to share your comments with us about your recent stay. It is regrettable that this visit was below par on several aspects. I have sent you a private message in order to obtain more information about your stay. Sincerely, Pam G Case Manager IHGCare More 

Sasebo, Japan
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 3, 2014

The hotel is nice with a pleasent guest staff. The hotel shop was reasonably priced and had a great selection of food and drinks. The rooms were nice with a tiny tiny tv. The only bad thing about this hotel is that you are in the middle of a business park. Basically in the middle of no where on the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Pake R, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regrading our location. We hope you give us a chance in the future to show you how great our hotel... More 

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