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Holiday Inn Express Hotel & Suites San Diego Otay Mesa

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2296 Niels Bohr Court, Otay Mesa, San Diego, CA 92154
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Holiday Inn Express Hotel & Suites San Diego Otay Mesa
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Holiday Inn Express Hotel & Suites San Diego Otay Mesa
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75 Reviews from our TripAdvisor Community

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Traveler rating
    19
    37
    14
    3
    2
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9
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15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southern Maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a nice hotel. Offered a full breakfast. The location is about 30 minutes from San Diego Beaches, but it's close to the border, and worth the drive for the savings. The rooms were noisy. Room doors are heavy and slam to lock....disturbing to hear doors slamming all hours of the night. Staff were friendly and helpful. Arrived at... More 

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North Las Vegas, Nevada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We've stayed here before and it was excellent. This time we were very disappointed. We stay here because it's cheaper than other locations and a newer hotel in the San Diego area. We stayed three nights. We were trying to get two rooms together, which we managed to do except for the third night, when our other room was already... More 

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Robert C, Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for the review of our hotel. I am extremely disappointed to hear of your recent stay with us. I agree with you that the condition of our breakfast room and housekeeping service was not up to our normal standard as this is very atypical of our level of service. I am also disappointed to hear... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 31, 2015

At the last minute, I had decided to stay at this Holiday Inn Express, because I was too late time-wise to purchase car insurance to cross the Otay Mesa border into Mexico. The room clean; comfortable; and maintained reasonably well. The minuses were a slow draining bathroom sink and a microwave that kept making loud horrible crackling noise when operated.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear A M H, Thank you for taking the time to post a review of our hotel. It is really nice to know that you noticed the cleanliness of the room. On the other hand, I’m very disappointed to hear about your unsatisfactory experience with on of our stay. Please be assured that we do not tolerate this kind of... More 

Grand Rapids, Michigan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 18, 2015

I stayed at the hotel with a coworker. He'd been here many times before. The location is convenient for walking back across the border after business in Tijuana. My room was good. The breakfast met my expectations. My coworker did mention to me that his room did not have hot water for showering. Although, I didn't have any issues.

Was this review helpful? Yes 1
Robert C, Front Office Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for the great 4 star review. We're so happy to hear you appreciated your stay with us and were able to enjoy our amenities. We look forward to seeing you again soon. More 

West Covina, California, United States
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed March 29, 2015

The hotel was nice and clean with comfortable rooms. Had a good feeling staying here and the rooms come with fridge, microwave and coffee makers. Bed was comfortable and we enjoyed our stay here. Breakfast is in line with most other chains and plentiful. The hotel advertised a hot tub as an amenity which did not exist. Keep it in... More 

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Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest Thank you for the fantastic review of our hotel. We're excited to hear you enjoyed your stay with us at the Holiday Inn Express & Suites Otay Mesa. We hope to see you again soon. More 

Minneapolis, Minnesota
Level Contributor
610 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 341 helpful votes
4 of 5 stars Reviewed March 29, 2015

I needed a cheap place to stay in Southern California and found this place on Priceline for $68 with all taxes and fees. It is right on the border and in an industrial park, so not really a tourist stop, but it was very nice, clean, free wi-fi and hot breakfast in the morning. If I did business with one... More 

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Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest Thank you for the fantastic review of our hotel. We're excited to hear you enjoyed your stay with us at the Holiday Inn Express & Suites Otay Mesa. We hope to see you again soon. More 

Whittier
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 17, 2015

This hotel fills up fast during the week. I was lucky and only needed 1 night. This is a great hotel if you don't want to stay in Mexico but stay close to the border. The property is hidden away from the main street in a commercial area keeping it nice and quite. There is nothing good to eat around... More 

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Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest Thank you for the fantastic review of our hotel. We're excited to hear you enjoyed your stay with us at the Holiday Inn Express & Suites Otay Mesa. Our team is very pleased to hear that the customer service you received in our hotel was awesome. We strive to make each of our guests stay's excellent. Hope... More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 23, 2015

This hotel was suitable for a family of four. We loved our room and having the breakfast included was a plus for us!!! It is a drive from all the attractions but it was quiet and we always felt safe here. It is right next to the border so we made sure we did not miss our exit. A few... More 

Was this review helpful? Yes
Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for the fantastic review of our hotel. We're extremely pleased to hear you enjoyed your stay with us at the Holiday Inn Express & Suites Otay Mesa and that you felt safe while staying with us. Thank you for notifying us about the lack of towels in your room. We are always working to improve... More 

Naperville, Illinois
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed here one night as it was close to my morning meeting. Room was fine, desk staff were helpful, location isn't ideal as it is in the middle of an industrial park next to the border. Other than fast food, not many dining options. Breakfast was fine. Instead of the typical waffle iron, they had a machine that made pancakes... More 

Was this review helpful? Yes 1
Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for your recent review of our hotel. We are glad to hear that you enjoyed your stay with us. We can understand your concern with the location of the hotel but thankfully the area is constantly being developed. We hope to see you back again soon! More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 16, 2014

My family and I recently drove from the bay area CA to San Diego (8 hr drive), for a friend's wedding. We booked the Holiday Inn express Otay mesa on hotels.com strictly for the reviews. I have to say that I believe everyone rates this hotel so highly strictly for the courteous staff!! The clerks we're super friendly and helpful,... More 

Was this review helpful? Yes 1
Robert C, General Manager at Holiday Inn Express Hotel & Suites San Diego Otay Mesa, responded to this review

Dear Valued Guest, Thank you for such a great review. I am pleased to hear that you enjoyed your stay with us and that the staff gave such great service. We hope to see you again in the near future. More 

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