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Hilton Garden Inn San Diego/Rancho Bernardo

#61 of 273 Hotels in San Diego
Certificate of Excellence
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17240 Bernardo Center Drive, San Diego, CA 92128
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1 room 1 guest
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Hilton Garden Inn San Diego\/Rancho Bernardo
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326 Reviews from our TripAdvisor Community

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Traveler rating
    187
    99
    25
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128
64
21
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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  • All months
    (326)
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    (86)
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    (106)
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Lancashire
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A very quick check-in after a very long flight and drive from Las Vegas. The room was very large, excellent mattress and pillows, close amenities, bar on site, close to our family. A very good Hilton as expected. Quick check-out by lovely staff who were interested in our onward journey and gave us a few bottles of water to get... More 

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Surf City USA
Level Contributor
419 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is just off the Interstate 15 Rancho Bernardo exit. It's a bit tricky to find, although you can see it from the freeway. Park on the side of the hotel (or under it, in the free garage). Do not park in the church lot in front. You can get towed. Three levels. Long walk to the back of... More 

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Oklahoma City, Oklahoma
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Every representative of this establishment I had contact with was very friendly. They offered very good service. The parking garage was great and secure. I'll bet your wondering why the low rating? There are some things that cannot be ignored. First a working professional has to have stable internet service. The internet simply did not work. Second the lock on... More 

Was this review helpful? Yes 1
Montclair, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel during a recent visit to the area for a annual festival for Stone Brewery. The reason i chose this hotel was its close proximity to the event. I was pleasantly surprised to see that the hotel was very nice. The staff were friendly, and they have a nice bar area. I can also say that... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
San Pedro, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The stay was adequate but the fridge still had someone else's food. When the next guest complained that there was a smell in the room, they charged me to clean it. I never got notification until it showed up on my credit card. When I called - they "gave me" a one time disposition - nice!!!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Thank you for giving us the feedback regarding your recent stay with us. I apologize for the issues you experienced and will follow up with my team to see where the breakdown was. We do ask our staff to inform guests of any additional fees that may be assessed so that you are informed and will ensure this does not... More 

Los Angeles, California
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was due to present in San Diego (I live in the valley in LA) on Friday morning and booked into this hotel on Thursday evening for an overnight stay. We arrived at around 2 pm (an hour early) and the front desk staff were helpful and we had no trouble getting our room key and being directed up to... More 

Was this review helpful? Yes 1
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

I wanted to apologize that we did not live up to standard during your recent stay with us. I have shared your feedback with our team to ensure we learn from you experience and ensure we consistently meet cleanliness standards in all areas of the hotel. We hope you know that we take your feedback seriously. Thank you and we... More 

Stafford, VA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Not to the usual Hilton Garden Inn standards. Too many malfunctioning items - bed, computers, room door. Location not ideal for San Diego purposes. Property appears to be old. Service and response to problems was very good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Although we are very sorry you experienced issues with your recent stay, thank you for letting us know we were responsive in resolution. Your feedback is important to the success of our hotel. We hope you will consider us again if you find your self in the Rancho Bernardo area. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is a warning to anyone wishing to make a reservation at this horrid place! Below is an email I wrote to the hotel which covers most of their incompetence. Dear Manager, I had the unfortunate pleasure of being a “guest” at your hotel between Saturday 25th July and Friday 31st July 2015 Confirmation #xxxxxxxxxx My room; #xxx, had been... More 

Was this review helpful? Yes 4
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

I am personally sorry that we fell short of your expectations and their was confusion regarding your billing. Myself and the corporate office have reached out to you to ensure this matter is explained and resolved for you. More 

Los Angeles
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed there for business in Late July and asked for a very quiet room. Was told to select specific side of the hotel. This room on the 1st floor faced the freeway - which turned out to be very noisy. In addition, the air conditioner is right next to bed and was going off and on every few minutes.... More 

Was this review helpful? Yes 2
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

I was able to look into your reservation and I apologize we were unable to place your room in another location in the hotel. The last thing we want is for you to leave with an impression that our satisfaction promise is worthless. The front desk did notate they spoke with you at check out, but obviously they were unable... More 

Voorheesville, New York
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another great stay at this hotel, where the front desk and hotel managers are very welcoming and helpful. Even the breakfast staff make one feel an honored guest. One is always greeted when one walks through the lobby, and the breakfast room staff invite you in with a smile and a warm greeting. I have stayed here many times, and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

To hear a response like this from our guest, warms our entire team's hearts. This is what we strive for everyday, to every guest. Your feedback is invaluable to our success. Thank you! More 

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#49 of 273 in San Diego
4.5 of 5 stars 1,315 reviews
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