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Hilton Garden Inn San Diego/Rancho Bernardo

#39 of 272 Hotels in San Diego
Certificate of Excellence
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17240 Bernardo Center Drive, San Diego, CA 92128
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Hilton Garden Inn San Diego/Rancho Bernardo
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295 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Petaluma, CA
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was the first time we stayed at this hotel and it was about what we expected. The room was on the smaller side, but clean. The bed was really comfortable. It's a little bit out from San Diego, which we knew, but a doable drive everyday. The staff was very friendly, especially the gentleman who helped us check in.... More 

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Dallas, TX
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Do Not eat at the buffet, as the food is not good and the $12 plus tax and tip is inconsistent with the value provided. Go to the local restaurant for a much better deal. Otherwise hotel is OK. Kinda dated, but nice lobby and great location.

Review collected in partnership with Hilton Garden Inn

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Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

We truly thank you for your feedback regarding the buffet. This is not what we typically hear from our guests and apologize you did not see the value in the buffet. My Food and Beverage Manager is reaching out to you directly as we have a satisfaction guarantee, if you not satisfied we want to make this right for you. More 

Level Contributor
138 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

The first room I got here- was awful. It was almost the size of a cubicle, with absolutely no quiet at all. Every few minutes, the girls sports team members were running into & out of their rooms; slamming the heavy doors shut- with reckless abandon. Every single word could be heard out in the hallway; & vice versa. The... More 

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Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

I am sorry that the first room was not comfortable for you. We aim for all of our guests' satisfaction the first time, and I apologize we fell shot of that. Please know that we have a satisfaction guarantee, and would love the opportunity to change the perception you left us with. If you happen to find yourself in need... More 

Connecticut, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is our 3 time staying in this Hotel. It is truly the best. Everyone is very friendly and helpful. The rooms are very clean. Breakfast is great. You get free bottles of water at the front desk also free detergent and free washer and dryer. I wish all Hotel are like this one.

Review collected in partnership with Hilton Garden Inn

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Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

We are delighted to hear that you enjoyed your experience with us at the Hilton Garden Inn Sylvia R! Thank you for your loyalty to our hotel. We promise we will continue to deliver clean rooms and top notch service to ensure your continued satisfaction. We will see you soon! More 

atlanta, United States
1 review
5 of 5 stars Reviewed 1 week ago

I was travelling alone and was given excellent driving and walking directions. The room was quiet and comfortable. I wasn't able to take advantage of the pool or other amenities, but was very pleased with the staff and the hotel. Would recommend to family and friends in the future.

Review collected in partnership with Hilton Garden Inn

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Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Thank you for recommending us to your family and friends. We look forward to delivering an exceptional experience to you again in the future, and hope fully you will get a dip in the pool next time! More 

Denver
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Was a great hotel and conveniently located in the same area as all the wedding functions. Was a great 2 day stay and experience. The amenities of this hotel were very well kept and clean. I would probably give this hotel 3-4 stars in terms of overall experiences and all the amenities that were offered. The price was slightly higher... More 

Review collected in partnership with Hilton Garden Inn

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Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Thank you for letting us hear about your experience while in San Diego. It is great to know that we were able to compliment a very joyous occasion. Your recommendations to others is invaluable for our business to thrive and we truly appreciate it. We will be here to welcome you back next time. You Can Count On Us! More 

Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were out for a soccer tournament. Stephanie took such good care in making sure all of my families got exactly what they needed before we arrived. After we arrived, every single person was so friendly! The rooms were immaculate. The best bed I ever slept on in a hotel. Amazingly clean. For breakfast, the buffet was fantastic with a... More 

Was this review helpful? Yes 1
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Thank you for recognizing Stephanie and her efforts to set you and the other team families up for success during your stay with us. We know how chaotic it can be to organize many families and we make it a priority to ensure you have one less thing to stress about when you stay with us. Thank you for choosing... More 

San Diego, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Outside of construction at one facility, I am ALWAYS, pleased with the quality of service and the rooms. The staff was very friendly and helpful. Check in and check out was fast and efficient. One of the computers in the business office was very slow.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

Thank you for the loyalty to our hotel and I am happy to learn about your positive experiences. The construction that was out by the pool was solar panel installation. Just to let you know this is completed. We will also look into the business center computer speed to ensure they are both operating properly. We are looking forward to... More 

Holt, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

If you aren't too picky about where you stay, this could be the place! It is convenient to the Greater Rancho Bernardo community, very near the expressway. Rooms may be spacious, amenities satisfactory. Breakfast is not included unless you purchase an upgraded package and/or room. WiFi and internet access are included.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

We are always thirsty to gather more information on what is important to our guests when choosing their hotel accommodations so we can better serve you. Thank you for taking the time to give your feedback. We hope you will return on your next visit to Rancho Bernardo! More 

Burbank, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed one night at this hotel on a Saturday night. The place was packed with kids. The lobby area was like a Chuck E. Cheese. Luckily my room was on the third floor, and to my surprise no kids running around up there. The room was nice, but kind of plain. The breakfast area was packed in the morning.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Sarah H, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review

I am glad your overall experience at the hotel met you and your family's needs. Thank you for choosing Hilton Garden Inn and we hope you consider us when choosing a hotel in Rancho Bernardo in the future. More 

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