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500 West Hotel San Diego Downtown

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500 West Broadway, San Diego, CA 92101
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500 West Hotel San Diego Downtown
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500 West Hotel San Diego Downtown
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51 reviews from our community

Traveler rating
    6
    13
    11
    7
    14
See reviews for
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8
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for 500 West Hotel San Diego Downtown
See the most recent reviews
Tempe, Arizona
Top Contributor
61 reviews 61 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 28, 2014

This was my second stay, first time was about 5 years ago, must have been right after remodel, etc because it was gorgeous then. The lobby still was. Our room was pretty worn out, stained carpets, etc. Our kids stayed in another room, was in better shape. It was warm even at night but we are from AZ so were... More 

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Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 5, 2014

I'm a single woman with a child. Our arrival into San Diego was delayed but 500 West accommodated us at 4 am. Our room was clean and basic. It's true that the halls get rowdy (as do the streets outside).This is what you should expect for downtown in a touristy area on a weekend. 500 West is perfectly situated for... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Top Contributor
137 reviews 137 reviews
14 hotel reviews
168 helpful votes 168 helpful votes
3 of 5 stars Reviewed September 20, 2014

We stayed for a night, while transiting to LAX. I had specifically asked for a quite room as all we wanted to do was sleep at night after checking in at midnight. Unfortunately, the front desk person- who looked and smelled VERY WEIRD, gave us a room on the 4th Floor on the street side !!! As this HOSTEL (... More 

Was this review helpful? Yes 2
500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Ambience B, Thanks for taking some time to review your recent stay with us. We have a wonderful staff at the 500 West Hotel and we take exception to your distasteful comment about the appearance of one staff members. In regards to your stay, San Diego has been unseasonably hot and it's been uncomfortable for everyone. Fortunately, as you know,... More 

Austin, Texas
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 9, 2014

I enjoyed staying at 500 West and I would recommend it with some qualifications. The location is excellent. You are close to everything. You can walk to many attractions. Public transportation is excellent. However, this is a budget hotel and it will not be for everyone. The lobby is beautiful. There is a nice TV area on the second floor.... More 

Was this review helpful? Yes 1
500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Bostonphil777, Thanks for taking the time to review your recent stay with us. Our location is unparalleled in Downtown and we're happy you used it as a springboard for your trip to San Diego. Cleanliness is one of our top priorities and we're glad you found your room, the common spaces, lobby, and so on, to be that way. We're... More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 30, 2014

This hostel can be described in one word - SKETCHY. All it needs is a few medical instruments in the room and the hallway lights to flicker and you could film the next blockbuster movie there. Also there is NO parking provided. There's a couple parking garages within walking distance but they charge $20 per night. Might as well splurge... More 

Was this review helpful? Yes 2
500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Chancehawkins, Thank you for your candid and certainly creative review. Parking is abundant in the many garages in the surrounding area, in addition to available street parking, so we encourage our guests to search out the best option for their needs and budget. We maintain high standards for cleanliness and it's regrettable that you did not find this aspect of... More 

Orlando, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 20, 2014 via mobile

First I would say the location is great. The staffs and janitors are nice and helpful. Now is something you need to know before you decide to stay here. This is a hostel, not a hotel. They should change the name. Still even with hostel standards, I stayed in a few hostels before and they were much better. The pictures... More 

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500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Chantadani, Thank you for taking a moment to review your stay at the 500 West Hotel. First and foremost, we're happy you found our exceptional staff to be friendly and approachable. That is one thing we constantly stress and they deliver every time and are responsive to each and every guest. There are hostel rooms on the property, but as... More 

Tokyo, Japan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 16, 2014

The rooms are indeed spartan, but quite clean with a nice big window, wardrobe, desk, and ceiling fan. Even in August, it wasn't hot (but then again, I'm from a tropical climate so San Diego weather is quite tolerable for me). The bathrooms are shared, but clean and I had no problems getting into one at any time of the... More 

Was this review helpful? Yes 2
500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Heidi, Thank you for taking the time to review your stay at our property. We absolutely agree that our location is, indeed, superb. We're a short walk from nearly every highlight in beautiful Downtown San Diego and, moreover, we are glad you enjoyed your stay. Huge strides have been made since our acquisition of the property and there will be... More 

Los Angeles, CA
Top Contributor
60 reviews 60 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed August 11, 2014

We found the web site misleading, as we did not catch that this place is a converted YMCA and the rooms do not have their own bathrooms. If you are looking for a cheaper option in San Diego, you may want to stay a bit further out from downtown, and then you can still get your own bathroom! Also, our... More 

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500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Hi Socali123, Thank you for your review. While certain rooms on the property are hostel rooms, the majority are standard hotel rooms with shared bathrooms. This is expressed on our website under each room type. Please do send our apologies to your friends who, by accident, walked into an occupied room. We strive to provide high quality customer service so... More 

Abu Dhabi, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed August 10, 2014 via mobile

Clearly an example of exploitation of needy travelers. Nearly 200 a night for a tiny room with flimsy bunk beds and drunk partiers making noise all night. This is not a hotel but rather a hostel with hotel prices. Bathrooms are shared. WiFi didn't work either. I slept two hours and left as early as possible the next day. Rip... More 

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Was this review helpful? Yes
500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Hi Sue, Thank you for your frank and candid review. Please accept our sincerest apologies for the unpleasantness of your stay with us. In the future, regardless of the location or property, we suggest to always bring your concerns and observations to any front desk staff or manager. We are confident that if you brought these concerns to our attention,... More 

Quesnel, Canada
1 review
1 of 5 stars Reviewed August 10, 2014

Do yourself a favor and do not stay at the 500 west hotel. The hotel is run down, I walked into my room and the cockroach on the wall fled. The room smelled like urine. There is no bathroom with the room, and hallway was so noisy I was afraid to leave to use it. There was noise all night.... More 

Was this review helpful? Yes
500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Hi Sue, Thank you for taking the time to review your stay, as seemingly as unpleasant as it was. We hope that during your stay that you were able to notify as staff member immediately of your concerns. Much improvement has been done to the rooms and common areas so please do accept our apologies for having such an unpleasant... More 

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