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All 51 San Diego accommodations

500 West Hotel San Diego Downtown

1.5 of 5 Hostel   |   500 West Broadway, San Diego, CA 92101 (Downtown)
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500 West Hotel San Diego Downtown
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A recent review
3 of 5 stars reviewed 4 days ago
Ediscini
  • Reviews (12)
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12 people have reviewed this hotel

Traveler rating
    3
    1
    3
    1
    4
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1
1
5
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

If you are looking for a cheap option this can be good for you. But the staff is not friendly and not so efficient (they informed us a wrong value for our stay, trying to charge more than the correct price). The toilets are not clean. Every day that we used them they were filthy. The both elevators are out... More

Was this review helpful? Yes
New York City, New York
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I was originally skeptical to stay at this hotel because of some lower reviews, but after doing my research and learning that the hotel came under new management we decided to give it a chance because of the great location. I am glad we did because the service was much better than we expected and nothing similar to the other... More

Was this review helpful? Yes 3
San Jose, California
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I came to San Diego in hopes of finding a solid place to stay, all while maintaining my budget. I came across 500 West in Downtown San Diego and I must say that I made a great choice for my trip. First of all, location, location, location. I was able to walk to practically any part of Downtown which was... More

Was this review helpful? Yes 3
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I needed a place to stay at for a week as my home was undergoing remodeling. It ended up being much more pleasant then expected. The location is phenomenal being in downtown only a few blocks from the docks. The staff there was incredibly nice and welcoming. The room was great for what I paid for. I slept thoroughly throughout... More

Was this review helpful? Yes 3
Leeds, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Me and my girlfriend stayed here for 6 nights at the end of May 2014. We went with this hotel as although it was really cheap, it seemed to be in walking distance to the places we wanted to visit. We have stayed in cheap hotels before with the same amenities, Communal Showers, etc, but never one like this. First... More

Was this review helpful? Yes
500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Hi Richard, We truly do appreciate you taking the time to provide us with a candid review. We do agree that our hotel is a great value and its location is nearly unmatched in Downtown San Diego. As you experienced, we are just a short walk to Seaport Village, the Gaslamp District, and many other sights here in Downtown. Our... More

San Francisco, California
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I first booked here because of the price. When I arrived I was greeted by the front desk staff (who where very nice) and the check in was smooth. On my way to my room i noticed the hallway carpet was recently cleaned and there was a very nice smell. I couldn't put my finger on it but it was... More

Was this review helpful? Yes 4
500WestSD, Manager at 500 West Hotel San Diego Downtown, responded to this review

Hi Diad_B, Thank you for your review of your recent stay with us. We’re glad you were greeted by one of our friendly associates. We constantly stress delivering authentic and memorable interactions with all of our guests. We’re glad you noticed the cleanliness of the property. Since we took over ownership and management just a few months ago, we have... More

Huntington Beach Ca
Top Contributor
60 reviews 60 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed May 19, 2014

Do not even think about it, do not book a room here. I booked this hotel thru one of the online travel sites, it was listed as a great deal. And I felt it was a great deal since it is located in Downtown San Diego, in the Gas lamp district. So great location, great rate...it could not be that... More

Was this review helpful? Yes 2
500WestManagement, Manager at 500 West Hotel San Diego Downtown, responded to this review

Dear Humberto, Thank you for taking the time to candidly review our hotel. While we strive to please each and every guest, it is regrettable you did not enjoy your stay at 500 W. Broadway. We are a new management group that took over ownership and we have begun several new initiatives to improve and refresh the property, so these... More

Seattle, Washington
Top Contributor
170 reviews 170 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 14, 2014

This place was cheap for a reason. All the other hotels around this area charge 3-4 times as much a night for a room. It's a communal bathroom set up, but they are stalls and not like a mass open area like dorm rooms so you do get your privacy. You just have to walk a little bit from your... More

Was this review helpful? Yes 1
500WestManagement, Manager at 500 West Hotel San Diego Downtown, responded to this review

Dear liquimj, Thank you for taking a moment to review your recent stay at the 500 West Hotel. We appreciate your feedback and are already actively refreshing many of the public areas, including those you mentioned. This is a part of several new initiatives that we have begun since our arrival as new ownership and management since May. On your... More

Plymouth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 12, 2014

Room & corridor smelled of urine, complained to reception but they appeared highly unmotivated or bothered. Only 1 lift working. Accosted by ?homeless people or occupants - it was hard to tell with some of the clientele! Unisex 'private' bathrooms were not clean & no en suite, despite wording on various websites, I was with a friend and would def... More

Was this review helpful? Yes
500WestManagement, Manager at 500 West Hotel San Diego Downtown, responded to this review

Dear clairetwo, Allow us to apologize for the unfortunate experience you described about your recent stay. We take such experiences very seriously and have been diligently working to address and rectify your concerns. Guest safety and cleanliness are our highest priorities. Please, in all future travel, make sure to notify any manager or staff member while on site to these... More

Plymouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 12, 2014 via mobile

Totally misled and misrepresented!!!! Sold as a twin room with private bathroom in a hybrid hotel!!!! With photos that appeared clean but basic. Turned up to find filthy carpets throughout that our shoes stuck to and smelled of urine. Shared unisex bathrooms that were also filthy. Avoid at all costs.

Was this review helpful? Yes 1
500WestManagement, Manager at 500 West Hotel San Diego Downtown, responded to this review

Dear Pinkchic72, Thank you for taking the time to provide us with this frank and candid review. Please accept our apology for not enjoying your stay at our hotel. Did you have a chance to voice your concerns to any of our team members while you were on property? We address each and every complaint a guest encounters and we... More

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Additional Information about 500 West Hotel San Diego Downtown

Address: 500 West Broadway, San Diego, CA 92101
Phone Number:
Location: United States > California > San Diego > Downtown
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — 500 West Hotel San Diego Downtown 1.5*
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6 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to 500 West, an affordable, upscale hostel in downtown San Diego, California. Enjoy comfortable, contemporary lodging, first-class service and a wide of array of amenities designed to please both convention travelers and budget vacationers. The hotel's ideally located in the heart of downtown San Diego. That puts the finest shopping, dining and entertainment options all within walking distance. ... more   less 
Number of rooms
259

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