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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

#67 of 269 Hotels in San Diego
Certificate of Excellence
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12032 Scripps Highlands Dr, San Diego, CA 92131
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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
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180 reviews from our community

Traveler rating
    96
    55
    24
    3
    2
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65
20
7
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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1 review
5 of 5 stars Reviewed 1 week ago

This hotel is great!! Customer service great _room great _ location great Only thing that could be better was the eggs at breakfast super watery they left a puddle on your plate The room was quiet and the beds comfy. Resturants within walking distance and close to freeway and close to stores and other places that you might need ,cvs... More 

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit. Warm Regards, Kelly Herrington More 

Idaho Falls, Idaho
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights while on a business trip. It is just off the interstate but I found it to be a quite location. Plenty of restaurants and convenience stores nearby. Hotel staff were always pleasant and courteous. Fitness room was adequate (although somewhat awkward to have the TV 12 inches from your face on the treadmill). I thought... More 

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and are grateful for the recognition you placed on the staff. It was our pleasure to have you stay with us. Warm regards, Kelly Herrington General Manager More 

United States
Top Contributor
83 reviews 83 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel when traveling on business. The area is very nice and the hotel is conveniently located right off the highway. The staff was friendly and the breakfast is excellent! The room seemed really dated however - stains on the carpet and walls and just an overall tired look. My standard Marriott complaint is that the "free"... More 

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank for taking the time write a review of your experience at my hotel on Trip Advisor. I want to apologize that the hotel was not up to par. I will follow through by sharing your comments with the appropriate departments to help improve our service levels in the affected areas for you and future guests. We hope to see... More 

Denver
Top Contributor
97 reviews 97 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 18, 2015

We chose this hotel, based on its location. Although it is located in northern San Diego, it was right in the middle of where our activities were going to be. I loved our first room! We had the space I was wanting; a separate sleeping area and an area with a couch, fridge, sink & microwave (the tv was shared... More 

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for your review regarding your recent stay with us. I apologize that your stay was not exceptional. We take great care in ensuring the complete satisfaction of all our guests. We take feedback such as yours very seriously and will use this review to evaluate and issues or service discrepancies. We strive to create a top notch experience... More 

Albuquerque
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2015

We visit San Diego frequently and were very pleased to find this gem of a hotel! The hotel is situated in a little circle which includes (within walking distance) a convenience store and gas station, a Yanni's restaurant, Chili's restaurant and a Wendy's. There is no charge for parking at the hotel!--a rarity in San Diego. The grounds and lobby... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit. Warm Regards, Kelly Herrington More 

Pleasanton, California
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2015

Stayed at this hotel for two nights. Nice location not too far from many points of interest in the San Diego area. The rooms are clean and larger than expected. The front desk and service staff were very helpful and friendly. The hotel is also near fast food and other restaurants, and a drug store and grocery store are just... More 

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay here in San Diego. We look forward to your next trip back. Warm Regards, Kelly Herrington General... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

Stayed here over a few days and greatly enjoyed my experience. The room was very spacious with both a sleeping & living area, and extremely clean. There were two TVs, a couch, mini fridge, microwave, sink & desk area included in a room adjoined to the usual bedroom & bathroom room (no wall in between). The staff was extremely friendly... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit. Warm Regards, Kelly Herrington More 

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2015

This hotel was really clean and very nice. The rooms were big and everything went well during our stay. The staff is very nice. One of the front desk agents named Laura was really helpful and friendly. Overall I liked this hotel a lot.

Was this review helpful? Yes 2
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for the review! We value your feedback and appreciate you taking the time to evaluate your stay. We are so pleased that you enjoyed your stay with us and that the staff took good care of you. We hope you come back and visit soon. Warm Regards, Kelly Herrington General Manager More 

Illinois
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 18, 2014

Some things about this hotel were great and others were not so overall, it is average. I stayed here one night, using free promotion points, as I wanted to be near Scripps Green Hospital. Although it was only 12 miles from the hospital, it took me 45 minutes to drive there at 10:00 at night. There is just always traffic... More 

Was this review helpful? Yes 2
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank for taking the time write a review of your experience at my hotel on Trip Advisor. I want to apologize that the hotel was not up to par. I will follow through by sharing your comments with the appropriate departments to help improve our service levels in the affected areas for you and future guests. We hope to see... More 

Provo, Utah
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 9, 2014

For our 5 days stay, the experience was well worth the money we spent. With 2 little ones (3 and 1), they were most accomdating in getting us what we needed. The breakfast was better than average even with limited selection. If you like swimming pools, this was very noisy since it was close to the freeway. This was great... More 

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit. Warm Regards, Kelly Herrington More 

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