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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

#66 of 271 Hotels in San Diego
Certificate of Excellence
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12032 Scripps Highlands Dr, San Diego, CA 92131
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Best prices for: 1 room 1 guest
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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
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185 reviews from our community

Traveler rating
    97
    58
    25
    3
    2
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67
21
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52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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tournefeuille
Top Contributor
71 reviews 71 reviews
64 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is brand new and easely accessible. It is really cleaned and the room is well equipped with a sofa, table,microwave, fridge, sink. It might not be so big but for a couple that is OK. Checkin was rapid and the employee was really professional. I did not try the small swimming pool as it was way too cold.... More 

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Fleetwood, Pennsylvania, United States
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed just one night and arrived in the evening, so we didn't see much of the hotel except our room and the lobby/breakfast area. The staff are very pleasant and helpful, all spaces very clean and bright. There happened to be two different school-age athletic groups there when we were, which made for a noisier stay than we'd anticipated...lots... More 

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Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit. Warm Regards, Kelly Herrington More 

East Stroudsburg
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There were more pros than cons. Lobby: Clean and comfortable. Front desk personnel were professional but not outgoing. Each afternoon there was ice cold lemon/cucumber water in the vestibule accompanied with a bowl of fresh fruit. Room: The room was comfortable and immaculate. Besides the king size bed, it featured a kitchenette/desk area with overhead fan and a sofa bed... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit. Warm Regards, Kelly Herrington More 

Las Vegas, Nevada, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I"ve stayed here multiple times. The staff never seem to amaze me! So attentive and caring and always "have my back"! I didn't make my reservation correctly on the web, but they straightened everything out ... and then some! THANK YOU STAFF for being so accommodating! The only slight thing about this hotel is it's showing some wear and tear,... More 

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Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the location to meet your needs during your stay here in San Diego. We look forward to your next trip back. Warm Regards, Kelly Herrington General... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2015

This is a very good hotel if you are traveling as a family. It has a lot of room and is very convenient. It's right off the I-5 but it's far enough away that you are not bothered by the traffic. There are several restaurants and a gas station there too so if you need a snack or dinner, you... More 

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Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property to meet your needs during your stay here in San Diego. We look forward to your next trip back. Thanks Again, Kelly Herrington General Manager More 

1 review
5 of 5 stars Reviewed March 23, 2015

This hotel is great!! Customer service great _room great _ location great Only thing that could be better was the eggs at breakfast super watery they left a puddle on your plate The room was quiet and the beds comfy. Resturants within walking distance and close to freeway and close to stores and other places that you might need ,cvs... More 

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit. Warm Regards, Kelly Herrington More 

Idaho Falls, Idaho
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2015

Stayed here for 4 nights while on a business trip. It is just off the interstate but I found it to be a quite location. Plenty of restaurants and convenience stores nearby. Hotel staff were always pleasant and courteous. Fitness room was adequate (although somewhat awkward to have the TV 12 inches from your face on the treadmill). I thought... More 

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Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and are grateful for the recognition you placed on the staff. It was our pleasure to have you stay with us. Warm regards, Kelly Herrington General Manager More 

United States
Top Contributor
86 reviews 86 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed February 26, 2015

I stayed in this hotel when traveling on business. The area is very nice and the hotel is conveniently located right off the highway. The staff was friendly and the breakfast is excellent! The room seemed really dated however - stains on the carpet and walls and just an overall tired look. My standard Marriott complaint is that the "free"... More 

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Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank for taking the time write a review of your experience at my hotel on Trip Advisor. I want to apologize that the hotel was not up to par. I will follow through by sharing your comments with the appropriate departments to help improve our service levels in the affected areas for you and future guests. We hope to see... More 

Denver
Top Contributor
97 reviews 97 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 18, 2015

We chose this hotel, based on its location. Although it is located in northern San Diego, it was right in the middle of where our activities were going to be. I loved our first room! We had the space I was wanting; a separate sleeping area and an area with a couch, fridge, sink & microwave (the tv was shared... More 

Was this review helpful? Yes
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for your review regarding your recent stay with us. I apologize that your stay was not exceptional. We take great care in ensuring the complete satisfaction of all our guests. We take feedback such as yours very seriously and will use this review to evaluate and issues or service discrepancies. We strive to create a top notch experience... More 

Albuquerque
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 14, 2015

We visit San Diego frequently and were very pleased to find this gem of a hotel! The hotel is situated in a little circle which includes (within walking distance) a convenience store and gas station, a Yanni's restaurant, Chili's restaurant and a Wendy's. There is no charge for parking at the hotel!--a rarity in San Diego. The grounds and lobby... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit. Warm Regards, Kelly Herrington More 

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