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Residence Inn San Diego Scripps Poway Parkway

#22 of 272 Hotels in San Diego
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12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131
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Residence Inn San Diego Scripps Poway Parkway
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283 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Phoenix, Arizona
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The staff at this hotel is very accommodating and wants to provide service, however the actual hotel is so filthy it doesn't really matter that the staff is great. The first night 2 roaches crawled across our kitchen counters. The windows were covered with handprints and food when we arrived and were never cleaned. The room we stayed in was... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

Thank you for taking the time and bringing your concerns to our attention regarding your recent stay with us. We appreciate hearing from you and value how you feel about our service and your total hotel experience as your comments are vital for us to continue improving in these areas. I am truly sorry to learn that your stay was... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My family stayed here for two months and enjoyed clean room with kitchenette, pool, bbq grill, free breakfast and free dinners for some week days. Friendly staffs made sure we were comfortable and happy. Especially I thank to Kelly and Cindy for their help to make our stay enjoyable.

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and are grateful for the recognition you placed on the staff. We hope you'll come back and visit soon. Warm regards, Kelly Herrington General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel to spent a couple relaxing nights. After a long day at Legoland, we checked in late after dinner. The front desk representative Hannah was super friendly and treated us with very professional manner. Had a little issue with my reservation but Hannah managed very well and resolved the issue right a way. Room was nice and clean. Highly... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

Thank you for sharing your experience on TripAdvisor. We value our guest's comments, and were so pleased to hear that you enjoyed your stay. We hope we get a chance to serve you again in the future. Warm Regards, Kelly Herrington General Manager More 

Whitestone, New York
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We absolutely loved it here and will return as our daughters live in San Diego and we are from New York. We have stayed at five star resorts in La Jolla during the past at least 15 years and this is actually better for us. The rooms are clean and the main bed was great The pull out for my... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and are grateful for the recognition you placed on breakfast and the staff. We hope you'll come back and visit soon. Warm regards, Kelly Herrington General Manager More 

Palmdale, California
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 28, 2015

My family stayed here on points during Easter vacation, and it was a great experience. The room was clean and spacious (it had 2 bathrooms), and the staff was fantastic. The evening receptions were nice, and Cindy really went out of her way to make sure the experience was enjoyable. The location was convenient to get to San Diego or... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you find the property to meet your needs and that you're a loyal Marriott guest. We look forward to your next stay. Thanks Again, Kelly Herrington General Manager More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 19, 2015

My family recently stayed here for a wedding nearby and it was great. I used the mobile check in and check out process and when I arrived to the front desk, they had my key ready, knew me by name and was very friendly. Would definitely stay here again should I ever need to be in Poway overnight.

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property to meet your needs during your stay here in San Diego. We look forward to your next stay. Warm Regards, Kelly Herrington General Manager More 

Florida
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 13, 2015

The staff was super helpful & sweet! I was there for 30 days & they made sure I was comfortable & happy. Great location too! Right next to the I-15 highway & in a decent neighborhood. Rooms are very clean & cute with full kitchen & a fireplace. I would stay here again. Love free the beer & wine nights... More 

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

Thank you for staying with us and taking time to review your visit! We appreciate all the feedback that you've given, and I'm pleased to hear that you enjoyed your stay with us. My team and I enjoy creating memorable experiences for our guests and it's great to see that this attitude has been presented to you. Warm Regards, Kelly... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 12, 2015

Some of the friendliest folks I have met in my travels. Really want you to feel at home. Cindy is the food services queen; very pleasant and goes out of her way to help in the evening. Beds are comfortable, A/C is cold, rooms are clean, and showers are hot. Thanks!

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

Thank you for sharing your experience on TripAdvisor. We value our guest's comments, and were so pleased to hear that you enjoyed your stay. We hope we get a chance to serve you again in the future. Warm Regards, Kelly Herrington General Manager More 

Vienna, VA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 7, 2015

Clean and well-kept. Manager's happy hour a definite plus; Cindy especially was pleasant and accommodating, thanks! Good location for work (might not be great if what I wanted was access to downtown, but that was not this trip), and located next to a good restaurant (Yanni's)

Was this review helpful? Yes 1
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

Thank you for sharing a review of my hotel on Trip Advisor. I have passed along your wonderful feedback to my staff and they could not be happier to know that their hard work was recognized and that they were able to make your stay as comfortable as possible. Hope you stay with us again soon! Kelly Herrington General Manager More 

Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 6, 2015

I am wrapping up a five night stay here and was very pleased with my choice. The staff here go out of their way to ensure you are happy and everyone is very friendly. The free breakfast and the afternoon happy hours were a plus, with different items daily, and all were excellent. The rooms were a good size, very... More 

Was this review helpful? Yes 2
Kelly_Herrington, General Manager at Residence Inn San Diego Scripps Poway Parkway, responded to this review

I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and are grateful for the recognition you placed on breakfast and the staff. We hope you'll come back and visit soon. Warm regards, Kelly Herrington General Manager More 

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