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W San Diego


W San Diego
Hotel class 4 of 5
421 West B Street, San Diego, CA 92101
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Traveler Reviews

61% Recommend
3.5 of 5 stars 227 reviews
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By trip type
All (227)
[ Date ] [ Rating ]
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3 of 5 stars
VKT 10 contributions
California
Jul 8, 2009 | Trip type: Couples

Whether or not you enjoy the W will come down to your personal style. We can see that some people would absolutely LOVE this place. We were not two of those people, but we got an excellent priceline name your own price, which made it worth it to us. More detail: we are a couple, aged 49 and 40, professional,... more

Management response from
WSANDIEGO, Guest Services

Well hello there… Thank you very much for the feedback regarding your recent experience. I am glad that you enjoyed our location, amenities, service and cuisine but apologize that it was not quite your “scene”. We do hope to reach all demographics of guests including couples and families and I am sorry that we were not able to cater to...

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5 of 5 stars
CH_Traveller_9 1 contribution
Switzerland
Jun 27, 2009 | Trip type: Couples

Seeing some of the reviews, i can not imagine that we stayied in the same hotel. We got a good online deal and our experience couldn't have been better. The staff was very friendly and helpful and i'm sure they would have done everything to make it up to us if something wasn't perfect. The room was modern, fresh and... more

Management response from
WSANDIEGO, Guest Services

Well hello there… Thank you for taking the time to post a review about your recent W Experience. I am so glad that you enjoyed your visit and that the service we provided you was exemplary. We do pride ourselves on our Whatever/Whenever service and I see you did get that feeling. I do hope that you will be able...

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1 of 5 stars
ATL_Pool_Girl 5 contributions
Atlanta, GA
Jun 25, 2009 | Trip type: Business

For the money, this should have been a near-perfect experience. It was very, very far from perfect. I encountered many maintainence and cleanliness issues during my 4-night stay at the W. The staff put on a show of caring about these issues, but I did not feel that they were being genuine. Here's what they did right... - The hotel... more

Management response from
WSANDIEGO, Guest Services

Well hello there… Thank you for taking the time to post a comment regarding your recent experience. I am embarrassed to hear of the awful room cleanliness issues in your room, and that our amenities did not fit your needs. l can assure you that this is not the type of service we give here at the W and pride...

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5 of 5 stars
alohatravler 8 contributions
Kapaa, HI
Jun 21, 2009 | Trip type: Family

This was by far one of my all time favorite stays in a hotel that we have ever had. We had two rooms, and loved the attention to detail in the rooms, and that they each had unique touches. The staff was not only friendly, but very helpful. You have to the "beaches" bar, I was so much fun. The... more

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2 of 5 stars
NYTravelingAddict 11 contributions
New York, NY
Jun 21, 2009 | Trip type: Couples

Well, we were turned away when we tried to check in because they said they were full. Funny, seeing as how we were charged in full already. Long story short, we were incredulous but they made it up to us the next day when we came back for the rest of our stay. We had an amazing, clean, large room... more

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3 of 5 stars
aperry79 2 contributions
aperry
Jun 16, 2009 | Trip type: Couples

I stayed here the day after I got engaged and was expecting an amazing experience after staying at the W in LA the night before. It was not that good. They said they were upgrading our room which did not seem like any kind of an upgrade. I wanted to get a manicure to match my new shiny ring and... more

Management response from
WSANDIEGO, Guest Services

Well hello there… Thank you for your review. Please accept my apologies for the less than perfect manicure. You most certainly should have received our WOW treatment for your special occasion and to match your beautiful new “bling”. I can assure you that your comment will not be taken lightly and that your situation is not typical of our usual...

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1 of 5 stars
vegas_star 2 contributions
London
Jun 9, 2009 | Trip type: Couples
3/4 found this review helpful

I stayed here for 2 nights on the night that I got engaged and the staff at this W hotel ruined our special evening!!!!!!!!!!!! We were given an attractive room on the 1st/2nd floor. It was incredibly noisy and we could hear the bar downstairs, it also didn't have a safe in the room . I called to reception to... more

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5 of 5 stars
mauriciok 2 contributions
san francisco, ca
Jun 9, 2009 | Trip type: Family

I was afraid to stay at W with 2 babies, when I arrived at front desk, the wonderful lady and front desk manager, listened to my request of more space for my family since rooms are usually a little smaller. They accomodated my request way beyond any means expected. The service from this hotel top notch whether it is the... more

Management response from
WSANDIEGO, Guest Services

Hello there! Thank you for taking the time to post a comment about your experience. I am glad that you and your family had fun. We certainly are a family friendly hotel and do have a number of amenities for children including our Monthly Mommy Happy Hour Event from 11:30 am to 1:30pm on the first Wednesday of each month....

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2 of 5 stars
Quality1120 1 contribution
New Jersey
May 28, 2009 | Trip type: Couples

I had stayed for a week at the W San Diego Hotel for my college graduation celebration. I definitely expected much more. The service was not as good as it should be considering its the hospitality industry and also being someone who is employeed at a hotel. The staff was not attentive of their guests or at least I believe... more

Management response from
WSANDIEGO, Guest Services

Hello there! Thank you for your response. I am so sorry that the impression our hotel made on your experience was not a good one. We certainly strive to offer the best Whatever/Whenever Service and a Wonderful atmosphere for our guests. I do hope that you can reconnect with the W brand in the future, and I can assure you...

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4 of 5 stars
Nolababe 6 contributions
New Orleans, LA
May 17, 2009 | Trip type: Family
1/1 found this review helpful

We arrived to the W hotel San Diego for a leiesurely weekend getaway, and the valet parking fellow was extremely friendly and warm. Check in was smooth, although our original room on the 18th floor with the ocean view had a door issue, so they gave us a different room with a city view instead (a downgrade in my opinion).... more

Management response from
WSANDIEGO, Guest Services

Well hello there... Thank you for your comment. I am glad that the experience was overall a good one and we were able to grant your wishes, but I promise next time that we will be sure to anticipate your needs and provide you with true Whatever/Whenever service! Warm Wishes, Gaby

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W San Diego Also Known As

Address: 421 West B Street, San Diego, CA 92101