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Staybridge Suites San Diego Rancho Bernardo Area

#72 of 270 Hotels in San Diego
Certificate of Excellence
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11855 Avenue of Industry, San Diego, CA 92128
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Staybridge Suites San Diego Rancho Bernardo Area
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Staybridge Suites San Diego Rancho Bernardo Area
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127 reviews from our community

Traveler rating
    79
    33
    9
    5
    1
See reviews for
43
12
9
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed here before on previous visits for extended periods of time. All I can say is what happened? This hotel was once clean the staff wasn't very friendly except for the night shift! We had three rooms two of which had a ant problem which the hotel didn't seem to mind. The breakfast was nice to have thank... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Everything from top to bottom was perfect!! The staff were so friendly even when I got off work at 2 a.m.. I would go back again and again. Also the free breakfast was perfect for me. Again, more than anything the staff was spectacular!!

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Miami, Florida
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Staybridge Suites San Diego Rancho Bernardo is first class all the way. The management and staff are friendly. The hotel is very well maintained and located near a variety of retail and entertainment venues. This is the kind of place where you can really unwind. Great breakfast, Free Wi Fi, and super comfy rooms. For the price this is the... More 

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San Clemente, California
Top Contributor
91 reviews 91 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 16, 2015

Stayed here one night between a day at the San Diego Zoo and the San Diego Zoo Safari Park. it is about 75% of the way to the safari park from the zoo so I figured it was a good place to stay. I was correct. Aside from the coffeye pot still being full and uncleaned, and a bunch of... More 

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Galway, Ireland
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 22, 2015

I stay here on business 3-4 times a year and have seen some good upgrades implemented such as better breakfast area, outdoor fire-pit, deco upgrades but this needs to continue. Lighting for the main sign at the top of the road was broken making finding the hotel difficult locate for newbi's. Bath and door frame showing signs of mold. Housekeeping... More 

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scott g, Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review

Hello Mr. Tuam, I am sorry you had issues. However, I cannot find your name in our system to verify which room you had problems with. Would you please contact me at Scott.Griffin@IHG.com, and let me know either which room you stayed in or what the name of the guest that was registered in this room was, so I can... More 

Everett, Washington, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 19, 2015

Where do I start with this wonderful property?? This is easily the most accommodating I have ever been to. From the moment I arrived (at 2:30am mind you) every employee was extremely polite and every hotel policy was designed to make my stay comfortable and as close to a stay at home as possible. The front desk attendant checked me... More 

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Berkeley, California
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 11, 2015

Excellent service by all the stafl was unfortunately negated by the dog owners at this pet -friendly hotel. Encountering dog feces around the outdoor area was somewhat expected but to do so in the corridor of the floor we stayed on was upsetting. Management and staff can obviously not be blamed and the cleaning was promptly done after being reported.... More 

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IHGCare, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review

Dear Brian F, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about customer service. However, we’re sorry we fell below your expectation regarding the corridor cleanliness which was unacceptable. We will address this concern. I assure you that the feedback of our... More 

Morgantown, West Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

The staff here is amazing. Pete, Kostya, and the manager Liz were amazing people who were very attentive to my needs and went above and beyond to assist me with my daily needs. I asked Kostya if they had a lint roller in their hotel's store, which they didn't. However, Kostya GAVE me the one that he had in his... More 

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Los Angeles, California
2 reviews
5 of 5 stars Reviewed December 26, 2014

My fiance and I (plus our pooch) had a great time at this hotel. It's only about 20 min from all San Diego's touristy spots and the rooms are really nice, especially for being pet friendly (you couldn't tell). The staff went out of their way to be helpful and it was a wonderful experience overall. Free breakfast, basketball court,... More 

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Fort Worth, Texas
Top Contributor
170 reviews 170 reviews
55 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed November 17, 2014

So I was ready to give them a 2 star rating due to the mattress. We had a queen, room 314, and it had a canyon in it. Very difficult to sleep. I am critical on worn out mattresses as the main reason people rent hotel rooms is to sleep. The room was nice, furniture and all. The breakfast could... More 

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scott g, Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review

Hello, I saw you review on TripAdvisor. First I want to say that I am happy Karolina did a good job on the service side of things. It sounds like the bed was an issue and breakfast as well. I will forward your comments to my department heads and I appreciate you taking the time to give us feedback. Have... More 

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