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Staybridge Suites San Diego Rancho Bernardo Area

#76 of 271 Hotels in San Diego
Certificate of Excellence
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11855 Avenue of Industry, San Diego, CA 92128
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Staybridge Suites San Diego Rancho Bernardo Area
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131 Reviews from our TripAdvisor Community

Traveler rating
    80
    35
    10
    5
    1
See reviews for
43
13
9
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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San Diego, CA
Top Contributor
98 reviews 98 reviews
81 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The room was fairly new, with a small kitchen and all that was needed to use it. I was only here for one day, so didn't use it, but liked having it available. Room was clean and of a good size. I would say that it is smaller than I am used to in a Residence Inn or Homewood Suites,... More 

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Escondido
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the third Staybridge I have stayed at in Southern California. I normally stay at the Staybridge in Mira Mesa (2 weeks a month), but thought I would try this one out. Compared to the other two, this one was a bit of a disappointment. The Room – The slider doors on my closet were falling off the hinges... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review

Dear Melinda K, Thank you for taking the time to review our hotel. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry for the conditions of the closet and the shower in the room you received. We are working hard to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I really enjoyed my stay at this hotel. I was received by very friendy staff and during my stay the weekend supervisor Kostya Romanenko did his best to accomodate my next stay. I really enjoyed my room and all the ammenities that they offer. I will definetely keep booking this hotel for my next business trip.

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Portland, Oregon
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 22, 2015 via mobile

I have stayed here before on previous visits for extended periods of time. All I can say is what happened? This hotel was once clean the staff wasn't very friendly except for the night shift! We had three rooms two of which had a ant problem which the hotel didn't seem to mind. The breakfast was nice to have thank... More 

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IHGCare, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review

Dear cory H, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry for falling short of your expectations this particular day. We assure you the feedback we receive will... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2015 via mobile

Everything from top to bottom was perfect!! The staff were so friendly even when I got off work at 2 a.m.. I would go back again and again. Also the free breakfast was perfect for me. Again, more than anything the staff was spectacular!!

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Miami, Florida
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 19, 2015

Staybridge Suites San Diego Rancho Bernardo is first class all the way. The management and staff are friendly. The hotel is very well maintained and located near a variety of retail and entertainment venues. This is the kind of place where you can really unwind. Great breakfast, Free Wi Fi, and super comfy rooms. For the price this is the... More 

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San Clemente, California
Top Contributor
91 reviews 91 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 16, 2015

Stayed here one night between a day at the San Diego Zoo and the San Diego Zoo Safari Park. it is about 75% of the way to the safari park from the zoo so I figured it was a good place to stay. I was correct. Aside from the coffeye pot still being full and uncleaned, and a bunch of... More 

Was this review helpful? Yes 1
Galway, Ireland
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 22, 2015

I stay here on business 3-4 times a year and have seen some good upgrades implemented such as better breakfast area, outdoor fire-pit, deco upgrades but this needs to continue. Lighting for the main sign at the top of the road was broken making finding the hotel difficult locate for newbi's. Bath and door frame showing signs of mold. Housekeeping... More 

Was this review helpful? Yes 1
scott g, Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review

Hello Mr. Tuam, I am sorry you had issues. However, I cannot find your name in our system to verify which room you had problems with. Would you please contact me at Scott.Griffin@IHG.com, and let me know either which room you stayed in or what the name of the guest that was registered in this room was, so I can... More 

Everett, Washington, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 19, 2015

Where do I start with this wonderful property?? This is easily the most accommodating I have ever been to. From the moment I arrived (at 2:30am mind you) every employee was extremely polite and every hotel policy was designed to make my stay comfortable and as close to a stay at home as possible. The front desk attendant checked me... More 

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Berkeley, California
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 11, 2015

Excellent service by all the stafl was unfortunately negated by the dog owners at this pet -friendly hotel. Encountering dog feces around the outdoor area was somewhat expected but to do so in the corridor of the floor we stayed on was upsetting. Management and staff can obviously not be blamed and the cleaning was promptly done after being reported.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review

Dear Brian F, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about customer service. However, we’re sorry we fell below your expectation regarding the corridor cleanliness which was unacceptable. We will address this concern. I assure you that the feedback of our... More 

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