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Doubletree Club Hotel San Diego


Doubletree Club Hotel San Diego
Hotel class 3 of 5
1515 Hotel Circle South, San Diego, CA 92108
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Traveler Reviews

51% Do not recommend
3.0 of 5 stars 81 reviews
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By trip type
All (81)
[ Date ] [ Rating ]
Comfortable
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4 of 5 stars
luv2travel54915 8 contributions
Appleton, Wisconsin
Jun 26, 2009 | Trip type: Family

Nice clean hotel. We were welcomed with warm chocolate chip cookies, which where also available any time just for the asking. Beds were comfortable, best yet that Ive seen in hotels. The location is good, not too far of a drive to local attractions. Nice quiet area. The pool temp was excellent nice and warm. The things I didnt like... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear luv2travel54915, We are so happy that you had such a comfortable stay with us! Thank you for all of your wonderful compliments and for sharing your experience with other travelers. Your feedback is very important and we appreciate your time in completing the review. We would like to apologize for the inconvenience of having to ask for the extra...

Not bad...
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3 of 5 stars
swisstony123 11 contributions
UK
Jun 22, 2009 | Trip type: Family

This property is clearly trying to turn something of a corner, but they don't make it easy for themselves. Overly complicated rate structure meant I needed some help from management (it was something front desk couldn't or didn't want to help with) once we arrived, but even then the extras included in the rate I had booked were only provided... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear swisstony123, We appreciate your feedback and time in completing the online review for our property. It would be our pleasure to explain any of our rates, packages, etc. to you at any time. Please let us know if we can be of assistance in sorting out any complications. We sincerely apologize for any inconvenience and hope that you do...

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4 of 5 stars
Reitziger1 5 contributions
Bakersfield
Jun 9, 2009 | Trip type: Family

Our check in was quick, efficient, and complimented with warm chocolate cookies. The room was a family suite, which had two queen beds, and a separate room with bunk beds. The beds were extremely comfortable. Both rooms had flat screen TV's. The buffet breakfast (inluded in our stay) was very good serving, eggs, pancakes, fruits, breads, juice, etc. The pool... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear Reitziger1, Thank you for taking the time to share your experience with other travelers. We appreciate all of your comments and are thrilled that you enjoyed your stay with us in one of our Family Suites. Our staff is so pleased to hear that your check in was quick and efficient. Delivering friendly and efficient customer service at all...

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1 of 5 stars
helix100 1 contribution
los angeles
Apr 20, 2009 | Trip type: Family

I wish I would have read the reviews before I stayed at this DoubleTree. The staff is incredibly rude and the room was not clean. We also had a major problem with noise throughout the night (11pm, 1 am, 3 am of screaming/drunken arguments/babies crying). I called the front desk and he basically stated that there was nothing he could... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear helix100, Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We were extremely disappointed after reading your review and have taken your feedback very seriously. It is most certainly our pleasure to do anything we possibly can to resolve any issue or concern you may experience during your stay. We always appreciate the...

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5 of 5 stars
99Hawkeye 9 contributions
Minneapolis, MN
Mar 31, 2009 | Trip type: Family

We stayed for one night in a kids suite on an overnight trip to San Diego. Our party included 2 adults, 1 teenager and 2 children under 10. I checked the prices on various places offering suites and felt we got a great value for what we paid. I booked the hotel through Expedia. We all enjoyed swimming in the... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear 99Hawkeye, Thank you so much for choosing to stay with us on your recent visit to the San Diego area. Our staff truly appreciates all of your compliments on our quick, efficient and friendly service. Delivering top notch customer service is so very important to all of us here at the Doubletree Club Hotel San Diego. Our newly renovated...

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3 of 5 stars
ekswl 17 contributions
Los Angeles, CA
Mar 29, 2009 | Trip type: Business, Solo travel

I just stayed 2 nights at this hotel to attend a conference in the area. The check-in was a bit slow, because the front desk was unmanned for about 5 minutes. Once the staff showed up, check-in was fairly quick. When I got to my room, I saw that they gave me a double room, although I had booked a... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear ekswl, Thank you for your time in completing the review and giving us your feedback. We would like to apologize for any inconvenience you experienced during your stay. We are extremely dedicated to delivering superior customer service and take pride in the cleanliness of our rooms and property. We are truly sorry for any delay in service at our...

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4 of 5 stars
EyeMD 19 contributions
Bronx, New York
Mar 6, 2009 | Trip type: Family

This was a clean, semi-hip hotel on hotel circle. Not in a pretty area (surrounded by hundreds of other hotels, almost all with free breakfasts), but worked for me and the family, Kids suite well worth it. 2 bedrooms separated by a door, each room had its own TV, and the kids had bunk beds. Felt like a dope paying... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear EyeMD, We are so pleased that you enjoyed your stay in one of our new Family Suites. They really are the best accommodations for any family! The custom designed bunk beds and activity table and chairs are always appreciated by our younger guests. The separate parents' bedroom allows both the kids and their parents to have some space of...

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5 of 5 stars
QXflyer 39 contributions
Kelowna, Canada
Dec 6, 2008
1/1 found this review helpful

The Manager has taken on the task to make the service level at this Hotel a 10. There are signs and letters about it in the lobby and rooms. Front Desk checkin excellent and helpful printing out driving directions for me. Our room was spotless and every piece of furniture brand new including the flat screen tv, Beautiful bathroom. 2... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear QXflyer, You are absolutely correct! Our General Manager is 100% committed to maintaining our superior customer service level. He leads by example, making every effort to ensure our guests are well taken care of, and our dedicated staff follows suit. Glad to hear that you enjoyed our breakfast buffet as well as our pool area and fire pit. As...

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3 of 5 stars
setndrift 2 contributions
chicago
Nov 18, 2008 | Trip type: Business, Solo travel

The condition of the room and the hotel in general was pretty good. The rooms are recently updated and have 32" flat screen tvs, and fairly nice bathroom vanities (the shower/tubs are not updated). The beds were fairly comfortable, but could have been better. All rooms seem to come with balconies. The hotel website says they have laundry facilities, this... more

Management response from
eCommerceCoordinator, eCommerce Coordinator

Dear setndrift, We would like to thank you for not only taking the time to complete the online review, but for also completing the Hilton survey for us. Feedback from our guests is extremely important to us and we truly appreciate hearing from you. We apologize for any confusion or inconvenience you may have experienced during your stay. There most...

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4 of 5 stars
Mainer2008 2 contributions
Portland, Maine
Aug 26, 2008

We just returned yesterday from SD and had a nice stay at the Doubletree. The staff was friendly and eager to please and the room was nice. However they charged for parking (but did not tell us beforehand), and they charged for internet access which seemed absurd. The location while central to getting on the highway is on this sad... more

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Doubletree Club Hotel San Diego Address

1515 Hotel Circle South, San Diego, CA 92108