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Holiday Inn Express San Diego-Sorrento Valley

#28 of 271 Hotels in San Diego
Certificate of Excellence
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5925 Lusk Boulevard, San Diego, CA 92121
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Holiday Inn Express San Diego-Sorrento Valley
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142 Reviews from our TripAdvisor Community

Traveler rating
    83
    44
    8
    6
    1
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32
24
9
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 22, 2015

If you don't use the pool or gym, you'll like this hotel. It's clean with friendly staff and pretty much the only good TV I've come across in my recent travels--good reception, fast channel changing, and plenty of selection. But if you want to work out, which is vital for me and caused me to switch hotels, you're out of... More 

Was this review helpful? Yes 1
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear Len G G, Thank you for investing your time in reviewing our hotel. Please accept our sincerest apologies regarding the rare event you encountered during our stay. We take pride in providing our guests with a well-maintained property and are disappointed to have missed such an opportunity. Your concerns regarding the pool have been addressed with our staff and... More 

1 review
5 of 5 stars Reviewed April 21, 2015

Stayed here with my climbing team for our National Climbing competition. The staff was very kind and helpful. They even allowed us to hang out at the pool after ours so long as we kept the noise down. We had an excellent time here and the free breakfast was the cherry on top!

Was this review helpful? Yes
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear Jorge C, Thank you for providing feedback regarding your stay at the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear you “had an excellent time here”. We strive in providing our guests with a memorable experience and are so pleased to have accomplished said task. As you mentioned, we do offer complimentary breakfast and... More 

1 review
5 of 5 stars Reviewed April 20, 2015 via mobile

This hotel had the friendliest, most accommodating staff I've ever experienced at a hotel, hands down. Eli went above and beyond to remember us when we came and went through the doors, and did more than was expected to let us have a good time. Cece was incredibly nice and gave us the same courtesies, going out of her way... More 

Was this review helpful? Yes
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear mb12345677, Thank you for providing feedback regarding your stay at the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear you received “outstanding quality service” while at our hotel. We strive in providing our guests with excellent quality service and are touched you took notice. We also agree that Eli and Cece are great and... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 17, 2015

Stayed here for four nights on a business trip. The room was very clean and comfortable. The staff was excellent. Each person at the front desk remembered my name and always made a point to acknowledge me when I passed by. I don't think I have ever stayed at another hotel where I felt so welcome and at home. I... More 

Was this review helpful? Yes
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear Robert D, Thank you for taking the time in reviewing the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear you have never felt so welcomed and at home at a hotel. We work hard in providing our guests with a memorable experience and are so pleased to have accomplished said task. We look forward... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 23, 2015

My family and I loved it here! We stayed here from our trip back from Sea World. Very nice and quiet. Staff very nice and helpful. Definitely will be staying here in the future. Breakfast was delicious. Not too crowded. Rooms are very clean .

Was this review helpful? Yes
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear Cayetanos, Thank you Thank you for taking the time in reviewing the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear we are a “perfect” hotel. We work hard in providing our guests with a memorable experience and are so pleased to have accomplished said task. As you mentioned, we do offer complimentary breakfast and... More 

1 review
5 of 5 stars Reviewed March 10, 2015

I have been working at Qualcomm since Oct. 2014 and needed a place that was close and comfortable at a decent price. HIX fit the bill perfectly. The staff are amazing and very helpful when they are asked. They have made my M-F weekly stays since Oct., feel like a true Home away from Home!!! I Highly recommend staying here... More 

Was this review helpful? Yes
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear Patrick R, Thank you for taking the time in reviewing the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear you had a “great experience” at our hotel. We work hard in providing our guests with a memorable experience and are so pleased to have accomplished said task. We look forward to your next night... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed March 4, 2015

While traveling from Las Vegas to Scripps in San Diego for cancer treatment each week, we have stayed at this Holiday Inn well over 25 times from July 2014 to March 2015. We always return to this property due to the excellent customer service and care provided by the Manager and her staff. Ester, Marion, CeCe and all other employees... More 

Was this review helpful? Yes
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear HowardClaudia, Thank you for taking the time in reviewing the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear our hotel has “the best customer service”. We strive in providing our guests with outstanding quality service and are touched you took notice. As you mentioned, we do offer a complimentary breakfast and are delighted you... More 

New Berlin, Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2015

I have stayed here numerous times over the past 5 years and always keep returning as it is an excellent hotel for easy in and easy out access 24 hours per day.......Great staff there from the moment you check-in til you check-out. highly recommend.

Was this review helpful? Yes 1
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear Tomfishler, Thank you for taking the time in reviewing the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear we are an “excellent hotel”. We work hard in providing our guests with a memorable experience and are so pleased to have accomplished said task. We look forward to your next night with us and appreciate... More 

Mentone, California
Top Contributor
113 reviews 113 reviews
44 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 20, 2015

My wife and I were invited to our Granddaughter's Modern Dance Ballet in La Jolla, California Feb. 7, 2015. This property was 3.2 miles away and more reasonable than the upscale beachfront properties in the area. We arrived at 2 PM, and even thought the IHS REWARDS once again got my reservation screwed up, the staff found us a 2... More 

Was this review helpful? Yes 1
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear Vettefinderjim, Thank you for providing feedback regarding your stay at the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear our hotel was “just right” for your needs. We work hard in providing our guests with a memorable experience and are delighted to have accomplished said task. Please now your concern has been addressed with... More 

Bogota, Colombia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

My work require me to travel a lot, most of the time the hotels are cold places, but in this hotel the staff is very warm, make me feel at home. Always smiling and very kind and ready to make your experience more comfortable and good. Five stars for all, the manager always paying attention to our needs and requests,... More 

Was this review helpful? Yes 1
General M, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review

Dear Pilar M, Thank you for providing feedback regarding your stay at the Holiday Inn Express & Suites San Diego/Sorrento Valley. We are thrilled to hear “the staff is the best” at our hotel. We strive in providing our guests with excellent quality service and are touched you took notice. We hope to see you again, during your next trip... More 

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