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Extended Stay America - San Diego - Sorrento Mesa

2.5 of 5
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9880 Pacific Heights Boulevard, San Diego, CA 92121 (Formerly Homestead Studio Suites San Diego - Sorrento Mesa)
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Extended Stay America - San Diego - Sorrento Mesa
Best prices for: 1 room 1 guest
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Ranked #190 of 271 Hotels in San Diego
A recent review
4 of 5 stars reviewed 1 week ago
Barbara M San Francisco, California
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80 reviews from our community

Traveler rating
    35
    16
    9
    6
    14
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13
5
12
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I like using this hotel for the convenience and location, but maintenance of the exterior property continues to be lacking. The most glaring problem is the abundance of cigarette butts outside many of the first floor rooms. The litter is around the walkways and the bushes. Even after mentioning it to the front desk, the trash was still there a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for taking the time to write a review of your stay. While I appreciate you kind comments about our hotel’s location and convenience, I apologize for the cleanliness issues you experienced. In response to your feedback, I will definitely work with our staff to make sure we are all working together to get the outside as clean as... More 

Bengaluru (Bangalore), India
Top Contributor
51 reviews 51 reviews
45 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in this place for 3 days during April 2015. The campus is large. The rooms are reasonably big and comfortable with an air conditioner. The reception was functional and responsive. They serve breakfast at reception that has to be carried out. The bed was comfortable. I don't have any complaints on internet speed. They have a kitchen and... More 

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Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your great review of our property. I'm glad to hear that you had a comfortable stay and enjoyed our spacious rooms. I truly appreciate your comments regarding our staff. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

CA
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There is a lot that I like about staying here. Stuff I like: The price is very good for the area. Comes with a full kitchen (stove top, faucet, full size fridge) Quiet Clean rooms Things I don't like: -There is a weird smell in the rooms. I have stayed here 3+ times and there is a weird smell in... More 

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Fort Lauderdale, Florida
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 14, 2015

Like at a music concert the band make a point of finishing on a high note. So that's my plan here. When travelling I need a good internet connection to my office server, but the free Internet the hotel offered was ridiculously slow, but they also advertised an upgraded service for $20 a month. The directions of how to actually... More 

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Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the issues that occurred during your stay. We are sorry for these problems, and please know that we are working on correcting them as quickly as possible. Still, we are happy to read that we provided you with reasonable rates... More 

Contributor
19 reviews 19 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 3, 2015

For medical reasons we stayed for one month to be close to Scripps Proton Therapy Center. The friendly staff could not have been more accommodating. They were always helpful, efficient and smiling. They helped to make a difficult time easier. Our room included an efficient kitchen. They had packages of various kitchen items available just for the asking...even a colander.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

I received a copy of your review, and wanted to thank you taking the time to recognize the level of great service that is provided by our associates. Our staff here takes great pride in providing excellent service. I am also glad you enjoyed our comfortable rooms and all the amenities we offer. The staff and I would like to... More 

Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 9, 2015

Very dirty in general, including carpets and bathroom. Avoid this place if you are looking for value for money. A lot of things in the room do not work or have issues. Gets noisy in the evening and you will get a lot of second hand smoke.

Was this review helpful? Yes 3

Travelers are raving about these San Diego hotels

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2015

I got there, and it had a kichenette, but no dishes or silverware or utensils. Also, no shampoo or conditioner, no coffee maker, no cups, no rack for towels in bathroom, ( just a broken small hook on door ) , no ice machine, no pool, oh, did I mention their full breakfast? ?? Coffee or hot chocolate, prepackaged muffins,... More 

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California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 2, 2014 via mobile

Omar at the front desk was especially helpful. The hotel is a little dated. Good location one mile from the freeway. Even though the parking lot was full, I never heard a sound from the rooms around me. Breakfast is grab and go. Loved the free wifi, parking, and breakfast!

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed and had a peaceful stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

Fremont, California
1 review
4 of 5 stars Reviewed September 2, 2014

My heartful thanks to ESA staff they are very friendly with positive attitude. It happened to me that ESA fashion valley got overbooked during labour day weekend. ESA staff and management re-booked the hotel in Sorrento Mesa and made my stay convenient. My special thanks to ESA fashion valley front desk staff (09/30/2014 - 9pm). You did awesome job. Sorrent... More 

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 2, 2014

Very nice staff but the owners need to stop being so cheap. We were moved to three different rooms The first room the closet broke, the second room the door broke and it flooded on us. Then we are moved to the third room the bed was broken and if you sat on the edge of the bed it would... More 

Was this review helpful? Yes 1
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