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Extended Stay America - San Diego - Sorrento Mesa

2.5 of 5 Hotel   |   9880 Pacific Heights Boulevard, San Diego, CA 92121 (Formerly Homestead Studio Suites San Diego - Sorrento Mesa)
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Ranked #183 of 270 Hotels in San Diego
A recent review
4 of 5 stars Reviewed September 2, 2014
Gopala K Fremont, California
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72 reviews from our community

Traveler rating
    34
    13
    7
    6
    12
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12
4
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Fremont, California
1 review
4 of 5 stars Reviewed September 2, 2014

My heartful thanks to ESA staff they are very friendly with positive attitude. It happened to me that ESA fashion valley got overbooked during labour day weekend. ESA staff and management re-booked the hotel in Sorrento Mesa and made my stay convenient. My special thanks to ESA fashion valley front desk staff (09/30/2014 - 9pm). You did awesome job. Sorrent... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

Very nice staff but the owners need to stop being so cheap. We were moved to three different rooms The first room the closet broke, the second room the door broke and it flooded on us. Then we are moved to the third room the bed was broken and if you sat on the edge of the bed it would... More

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1 review
2 of 5 stars Reviewed August 30, 2014 via mobile

I stayed at this hotel on 28th of August, last minute visit. Front desk guy Ivan was very helpful. Got to the room the bath room was not clean there were 2 places in the bath room where someone had clearly taken stuff from their nose and wiped it on the wall behind the toilet and near where the toilet... More

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San Francisco, California
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed August 25, 2014

Pros: Quiet. Surrounded by storage facility and many business parks so not a lot of all-day tourist traffic. Friendly, helpful staff at front desk and around property. Comfortable, clean room with kitchenette. You will get whatever you need for the kitchen - just ask at the front desk. Extra linen is available whenever you need it. Appliances, hair dryer, air-conditioner,... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 24, 2014

Front desk staff chewed me out when I told him of a broken bed and non-working phone in the room just assigned and requested a different room. All amenities promised are not in the room, you have to ask the front desk. I asked for coffee pot and he just left that after a few hours, no coffee or creamer.... More

Was this review helpful? Yes 1
Pasadena, California
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 7, 2014

Ended up at this location for one night by way of Hotwire. Check-in was fast and Demetrious was pleasant. Our room was small with no frills, but clean. On our way to our room, we saw several other guests walking around and doing laundry. It was very quiet at night. Parking was a little, tight, but there were enough spots.... More

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San Diego, California, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed June 1, 2014

The staff at this property was pleasant and helpful. However, the odor of cigarette smoke was overpowering in the first nonsmoking room that we were given. The second room still smelled of smoke but it was not as strong. The carpet was dirty. The condensation from the air conditioner leaked and soaked the surrounding carpet. (The desk clerk did provide... More

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1 review
5 of 5 stars Reviewed May 27, 2014 via mobile

The employees were wonderful, very helpful. Especially after the room caught on fire from cooking... They moved us into another room nearby and allowed us to get back in over next days to get belongings. My only complaint is the box springs squeek like a porno. Overall very well worth the value, especially if customer service means something to you.

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Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your great review of our property. I'm glad that to hear that our staff was very helpful, and will be sure to pass along your kind words. While the fire incident was unfortunate, I am glad everything worked out and all was safe. We appreciate your feedback regarding the issue with the box spring and wanted to... More

San Diego, California
1 review
5 of 5 stars Reviewed May 19, 2014

I've been staying at this location for awhile now & have been happy with my stay. The hotel is in a great location with plenty of restaurants & shopping near by. And the staff here has been very accommodating & helpful with any of my needs. Everyone always seems to be in a good mood & never give me any... More

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Bangalore, India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 24, 2014

Neat, economical and quiet. Simple kitchenette, comfy beds and nice location. Rooms are small and laundry facility is basic, but will do considering the tariffs. Lots of restaurants and breweries nearby.

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - San Diego - Sorrento Mesa

Address: 9880 Pacific Heights Boulevard, San Diego, CA 92121 (Formerly Homestead Studio Suites San Diego - Sorrento Mesa)
Phone Number:
Location: United States > California > San Diego
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Diego - Sorrento Mesa 2.5*
Number of rooms: 135
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Also Known As:
Homestead Studio Suites San Diego - Sorrento Mesa Hotel San Diego
San Diego Homestead Suites
Homestead San Diego
Homestead Suites San Diego

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