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Extended Stay America - San Diego - Sorrento Mesa

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9880 Pacific Heights Boulevard, San Diego, CA 92121 (Formerly Homestead Studio Suites San Diego - Sorrento Mesa)
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1 room 1 adult
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Extended Stay America - San Diego - Sorrento Mesa
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87 Reviews from our TripAdvisor Community

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Huntington Beach
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Very good experience, Desk person Gladys exceptional customer service and a great attitude. Room very very clean with kitchen. Close to Scripps Green hospital. Easy to get to and easy parking. Very nice area, feels really safe.

Helpful?
Thank Pete A
Redondo Beach, California
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 28, 2015

My husband and I stayed here because we were going to a friend's wedding in La Jolla. This place accepted pets and was cheap, so it fit the bill. The room was clean and of average size. The location was a little weird. Around the hotel there wasn't much to eat. I would say the worst part of the room... More 

Helpful?
Thank Sam D
verde valley
Level Contributor
290 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed October 25, 2015

i stayed here three years ago and left a horrible TA review, sad to say. so out of price consideration, i stayed here again. MUCH better this time around. maybe this is under new management? anyways, everything worked, the room was clean, the internet worked, and the plumbing worked fine this time around. new management? kudos to you. now, if... More 

Helpful?
Thank arizona-mark
Hawthorne, California, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 19, 2015

Exterior is presentable and location is close to UCSD. The interior is pale in comparison. Old cabinets and sinks. Bad paint job on the inside with peeling paint. The weird smell is real that I have to glade over with air freshener. Bed is tiny with loud squeaky noise just sitting down, possibly from the plastic still attached to the... More 

Helpful?
Thank Jennifer H

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San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 22, 2015

Probably one of the worst hotels I've ever stayed at. Paint on the door was cracked and falling off. No amenities like shampoo and conditioner. Only face and body soap. The room has a full sized refrigerator, microwave, sink, and two burner electric stove, but no plates, utensils, or dish soap. There were cereal bars in the cabinet that a... More 

Helpful?
1 Thank Leanne V
Las Vegas, Nevada
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed June 13, 2015

The rooms are extremely small, the bed is super cheap and horrible. The fire alarm was hanging from the ceiling by a wire, the walls had bad/deep gashes in them and the stove was broken. I have had closets at hotels that were larger. If your looking for a decent place to stay avoid this place at all costs. Oh... More 

Helpful?
1 Thank GOCONSOLE
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that the condition of your room was not up to our company’s high standards. Your comments were reviewed by the staff, and we will ensure rooms are being inspected thoroughly so your experience is not repeated. Thank you very much for providing us with your feedback. I do... More 

San Diego, California
1 review
1 of 5 stars Reviewed May 28, 2015

Upon check in given a room that had not been cleaned yet and was beyond disgusting . They apologized and games e us a new room . But the smell and image of a bucket of urine was still in my head.Also there were guest who who sat outside and littered the ground with cigarettes butts and empty drink containers... More 

Helpful?
Thank Cheri D
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the cleanliness issues you experienced upon check-in. To uphold our company's high standards, I will work closely with our housekeeping staff to ensure this does not happen again moving forward. Our team is committed to satisfying our guests, so we are very thankful... More 

San Francisco, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 19, 2015

I like using this hotel for the convenience and location, but maintenance of the exterior property continues to be lacking. The most glaring problem is the abundance of cigarette butts outside many of the first floor rooms. The litter is around the walkways and the bushes. Even after mentioning it to the front desk, the trash was still there a... More 

Helpful?
2 Thank Barbara M
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for taking the time to write a review of your stay. While I appreciate you kind comments about our hotel’s location and convenience, I apologize for the cleanliness issues you experienced. In response to your feedback, I will definitely work with our staff to make sure we are all working together to get the outside as clean as... More 

Bengaluru (Bangalore), India
Level Contributor
69 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 5, 2015

I stayed in this place for 3 days during April 2015. The campus is large. The rooms are reasonably big and comfortable with an air conditioner. The reception was functional and responsive. They serve breakfast at reception that has to be carried out. The bed was comfortable. I don't have any complaints on internet speed. They have a kitchen and... More 

Helpful?
Thank dorairaj_v
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your great review of our property. I'm glad to hear that you had a comfortable stay and enjoyed our spacious rooms. I truly appreciate your comments regarding our staff. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

CA
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 26, 2015

There is a lot that I like about staying here. Stuff I like: The price is very good for the area. Comes with a full kitchen (stove top, faucet, full size fridge) Quiet Clean rooms Things I don't like: -There is a weird smell in the rooms. I have stayed here 3+ times and there is a weird smell in... More 

Helpful?
Thank litlmike
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