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Extended Stay America - San Diego - Sorrento Mesa

2.5 of 5
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9880 Pacific Heights Boulevard, San Diego, CA 92121 (Formerly Homestead Studio Suites San Diego - Sorrento Mesa)
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1 room 1 guest
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Extended Stay America - San Diego - Sorrento Mesa
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82 Reviews from our TripAdvisor Community

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    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Las Vegas, Nevada
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed June 14, 2015

The rooms are extremely small, the bed is super cheap and horrible. The fire alarm was hanging from the ceiling by a wire, the walls had bad/deep gashes in them and the stove was broken. I have had closets at hotels that were larger. If your looking for a decent place to stay avoid this place at all costs. Oh... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that the condition of your room was not up to our company’s high standards. Your comments were reviewed by the staff, and we will ensure rooms are being inspected thoroughly so your experience is not repeated. Thank you very much for providing us with your feedback. I do... More 

San Diego, California
1 review
1 of 5 stars Reviewed May 28, 2015

Upon check in given a room that had not been cleaned yet and was beyond disgusting . They apologized and games e us a new room . But the smell and image of a bucket of urine was still in my head.Also there were guest who who sat outside and littered the ground with cigarettes butts and empty drink containers... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the cleanliness issues you experienced upon check-in. To uphold our company's high standards, I will work closely with our housekeeping staff to ensure this does not happen again moving forward. Our team is committed to satisfying our guests, so we are very thankful... More 

Travelers are raving about these San Diego hotels

San Francisco, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 20, 2015

I like using this hotel for the convenience and location, but maintenance of the exterior property continues to be lacking. The most glaring problem is the abundance of cigarette butts outside many of the first floor rooms. The litter is around the walkways and the bushes. Even after mentioning it to the front desk, the trash was still there a... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for taking the time to write a review of your stay. While I appreciate you kind comments about our hotel’s location and convenience, I apologize for the cleanliness issues you experienced. In response to your feedback, I will definitely work with our staff to make sure we are all working together to get the outside as clean as... More 

Bengaluru (Bangalore), India
Level Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed May 5, 2015

I stayed in this place for 3 days during April 2015. The campus is large. The rooms are reasonably big and comfortable with an air conditioner. The reception was functional and responsive. They serve breakfast at reception that has to be carried out. The bed was comfortable. I don't have any complaints on internet speed. They have a kitchen and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your great review of our property. I'm glad to hear that you had a comfortable stay and enjoyed our spacious rooms. I truly appreciate your comments regarding our staff. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

CA
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 26, 2015

There is a lot that I like about staying here. Stuff I like: The price is very good for the area. Comes with a full kitchen (stove top, faucet, full size fridge) Quiet Clean rooms Things I don't like: -There is a weird smell in the rooms. I have stayed here 3+ times and there is a weird smell in... More 

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Fort Lauderdale, Florida
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 14, 2015

Like at a music concert the band make a point of finishing on a high note. So that's my plan here. When travelling I need a good internet connection to my office server, but the free Internet the hotel offered was ridiculously slow, but they also advertised an upgraded service for $20 a month. The directions of how to actually... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the issues that occurred during your stay. We are sorry for these problems, and please know that we are working on correcting them as quickly as possible. Still, we are happy to read that we provided you with reasonable rates... More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 3, 2015

For medical reasons we stayed for one month to be close to Scripps Proton Therapy Center. The friendly staff could not have been more accommodating. They were always helpful, efficient and smiling. They helped to make a difficult time easier. Our room included an efficient kitchen. They had packages of various kitchen items available just for the asking...even a colander.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

I received a copy of your review, and wanted to thank you taking the time to recognize the level of great service that is provided by our associates. Our staff here takes great pride in providing excellent service. I am also glad you enjoyed our comfortable rooms and all the amenities we offer. The staff and I would like to... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 9, 2015

Very dirty in general, including carpets and bathroom. Avoid this place if you are looking for value for money. A lot of things in the room do not work or have issues. Gets noisy in the evening and you will get a lot of second hand smoke.

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 1, 2015

I got there, and it had a kichenette, but no dishes or silverware or utensils. Also, no shampoo or conditioner, no coffee maker, no cups, no rack for towels in bathroom, ( just a broken small hook on door ) , no ice machine, no pool, oh, did I mention their full breakfast? ?? Coffee or hot chocolate, prepackaged muffins,... More 

Was this review helpful? Yes
California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 2, 2014 via mobile

Omar at the front desk was especially helpful. The hotel is a little dated. Good location one mile from the freeway. Even though the parking lot was full, I never heard a sound from the rooms around me. Breakfast is grab and go. Loved the free wifi, parking, and breakfast!

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review

Thank you for your great review of our property. I'm glad that you enjoyed and had a peaceful stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

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