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The Westin San Diego Gaslamp Quarter

#49 of 273 Hotels in San Diego
Certificate of Excellence
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910 Broadway Circle, San Diego, CA 92101 (Formerly The Westin Horton Plaza San Diego)
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The Westin San Diego Gaslamp Quarter
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1,053 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin San Diego Gaslamp Quarter
See the most recent reviews
Irvine, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 25, 2013

For starters the hotel was very modern and clean. I have stayed in many hotels and this was one that I would stay at again. This being said.... I also had a few unhappy moments with the hotel, the first being I had prepaid my room and when I got there I was made to wait for 1.5 hours because... More 

Was this review helpful? Yes 1
concord, ca
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 25, 2013

The hotel was fantastic in every way, except that I got bug bites in my room. They checked out the situation right away, but their customer service was less than stellar. They offered me a free breakfast. Really?!...I get bugs bites the morning I'm going to my son's wedding rehearsal, bumping me out of my room for housekeeping to checkout... More 

Was this review helpful? Yes 1
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

cagirlee - Thank you for taking the time to share your recent experience with Trip Advisor. It is great to read you thought your overall experience was fabulous. We take any suggestion of bug bites very seriously and do a very thorough inspection to determine the cause of the bites. As you are aware, a professional company came to the... More 

La Habra, California
1 review
3 of 5 stars Reviewed June 24, 2013

Quality of hotel is OK, not great. Who gives this hotel 4 star? They charge everything as 4 star but the quality is absolutely not there. Parking for a night is about $35, a $20 breakfast at the lounge was not that great. Most of staff were great except one of the concierge at my stay. No hotel guide booklet... More 

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Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 24, 2013

This is a nice hotel. Clean, modern, etc. It is also in a pretty cool neighborhood near lots of restaurants, bars, etc. This makes it a little bit noisy at night with all the partying going on. $36/night to park was a too much and I ended up parking in overnight lots nearby. Kind of a hassle. Also, and this... More 

Was this review helpful? Yes
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Mike S I’m glad you enjoyed your stay with us and found the neighborhood a great place to experience the many venues our location has to offer. We appreciate you taking the time to post a review on TripAdvisor and I hope on your next trip you will consider returning to The Westin San Diego Gaslamp Quarter. We’d love to... More 

Jacksonville, North Carolina
1 review
5 of 5 stars Reviewed June 24, 2013

Loved my stay here. The room was nice, the location is great, and the service is tremendous. Big Shout OUT to Ramon J! He helped me with directions, my bags, and shuttle to the airport. Not to metntion such a friendly man everyday to walk by.

Was this review helpful? Yes
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Kathy H I am so pleased to know that you enjoyed your stay and found the service to be tremendous – especially from Ramon! Providing our guests with a personalized and memorable experience is a top priority and reading comments such as yours are very rewarding. I assure you I will let Ramon know that you gave him a “Big... More 

Tampa, Florida, United States
1 review
5 of 5 stars Reviewed June 23, 2013

We visited this Westin with our two children and I have to say we had an incredible experience. The staff here went out of their way to be accommodating and made us feel very special. Amy, at the front desk was very attentive and allowed us to check in a bit early with a room with an incredible view. Later... More 

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Vancouver, Canada
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 23, 2013

Not sure when this hotel was renovated, but everything looked brand new and none of the negatives in some of the reviews were apparent to me. The friend i was traveling with had stayed here years ago when it was under a different name, and pointed out how different things were from before. The newness of it might have also... More 

Was this review helpful? Yes
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

spacemanspiff007 I’m glad you enjoyed experiencing our total hotel transformation! Completed just about a year ago, from top to bottom and inside out, we were one of the first Westin hotels to introduce this new modern design that focuses on the elements found in nature while utilizing eco-friendly materials throughout. We also opened Pinzimini, our Italian inspired restaurant, which I... More 

Budapest, Budapest, Hungary
1 review
4 of 5 stars Reviewed June 20, 2013

Room was very clean. Pool was nice with a good view. Also like everybody sad the location is excelent great to walk around many great places. The only thing i didn´t like is that they charge for WIFI, since we were international costumers this was a problem, even IHOP from across the street provides it. The BEST thing no doubt... More 

Was this review helpful? Yes
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Drewsanchez Very nice to know you were pleased with your stay and also had a chance to enjoy the pool. Of course the best part was reading about the impression the staff made on your trip. I want to especially thank you for mentioning Chris and the rest of the valet “crew” and let you know I will pass along... More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 19, 2013

A great place to stay - RIGHT in the middle of everything so you can walk about easily, nicely appointed place, nice to have a pool. The BEST thing about this hotel were the lovely concierge staff who took a lot of time and care to make sure we had a lovely stay & got to eat some amazing food... More 

Was this review helpful? Yes
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Nic S I agree! The Westin San Diego Gaslamp Quarter is a great place to stay. Along with the many advantages you mentioned, one of our greatest assets is our dedicated staff, including our top notch concierge team, and I was pleased to read that they helped make your stay with us a memorable one. If your travels should ever... More 

San Diego
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 19, 2013

Room was clean. Like everyone said, bed is very comfortable. Per our request we did get a quiet room. The $10 parking lot entrance is on 1st Street. We stayed there for the Rock&Roll Marathon and the hotel provided runners with shuttle busses to the starting line for $10/per person which was great. Will stay there again in the future.

Was this review helpful? Yes
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Lv2shop Thank you for posting a review on TripAdvisor. Our Heavenly Beds are definitely wonderful, but especially so after running a marathon! The annual Rock & Roll Marathon is a great event and we enjoy hosting runners every year. This year in particular was exciting as it was the official launch of Westin Hotels & Resorts preferred partnership with the... More 

Hotel Review Summarization

What travelers say

  • Horton Plaza(12)
  • Great location(7)
  • Very nice(5)
  • Valet parking(5)
  • Friendly and helpful(4)
  • Convention center(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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