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The Westin San Diego Gaslamp Quarter

#44 of 278 Hotels in San Diego
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910 Broadway Circle, San Diego, CA 92101 (Formerly The Westin Horton Plaza San Diego)
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Breakfast for 2 Included
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1 room 1 adult
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The Westin San Diego Gaslamp Quarter
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1,209 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin San Diego Gaslamp Quarter
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New York City
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed October 26, 2014

One of the biggest pluses for this hotel is the friendly and caring staff. The second biggest plus is the soundproof rooms and very comfortable beds. I am not going to be happy with a hotel where two out of my four mornings I was unable to take a hot shower , warm is as hot as it got. This... More 

Helpful?
Thank SheriSR
westingaslampSD, Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Dear SheriSR, Thank you for acknowledging our friendly and caring staff. I am glad to hear that our associates displayed true Westin service while you were with us. Our goal is to be the best service hotel in San Diego and I promise you that we will continue to deliver top notch service. I am sorry to hear that you... More 

Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed October 21, 2014 via mobile

Lovely property, close to everything, immaculately clean, lovely HD LG TV in the rooms, sublime beds, wonderful restaurants, outstanding workout room. My room was on a par with a Ritz, Four Seasons or W. The only possible nits to pick are that the pool is small, and the HVAC in the meeting spaces is temperamental (ballrooms and meeting rooms are... More 

Helpful?
Thank Jeffrey D
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Dear Jeffrey D, What a joy it was reading your review. Our goal is for our guests to leave feeling better than they did when they arrived. And it sure sounds like we can check that off the list! I was so happy to know that you enjoyed every aspect of your experience. And thank you for your feedback on... More 

Smithtown, New York
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 19, 2014

The Westin was home base for our last combined business and pleasure stay in San Diego. The hotel though not luxurious is simply and tastefully decorated and the rooms and baths are quite comfortable. The bedding and towels were fine and the cleanliness of our room and bathroom was quite acceptable. One minor complaint has to do with the fact... More 

Helpful?
Thank msmilow
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Dear msmilow, I appreciate the time you took to let us know about your recent stay. Hearing about a guest’s stay is very important to us and we share all comments with our staff. Thank you in particular for letting us know about the great service you received from Julianne! We hope to see you again the next time you... More 

York, UK
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 18, 2014

Stayed here for 3 nights recently en route from LA to Palm Springs. Well worth enrolling in the Starwood Preferred Guest scheme as we were upgraded to a room on the 16th floor which had lovely (distant) views over the bay. Room was excellent and clean and the bed supremely comfortable. The hotel is well situated and most attractions (gas... More 

Helpful?
1 Thank Urwinator
Phoenix, Arizona
Level Contributor
110 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed October 16, 2014

Class act. Worth the effort.I have been following the career of a particular bartender for years, and try to visit when I am in town. I like Westins and I like the Gaslamp. Downtown San Diego is a special historic and visitor experience. Do not miss a visit to Little Italy, Balboa Park, the great Conservatory and Museums in the... More 

Helpful?
Thank Savvygal23
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Dear Savvygal23, I will be sure to let Tina know she has a fan! I am also happy to know that you appreciate our focus and commitment to sustainability. We offer all our guests the opportunity to participate in our Make a Green Choice program which conserves water and energy in their guestroom for all or a portion of their... More 

Honolulu, Hawaii
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed October 16, 2014

I was hesitant to write a review because I saw the managers are responding to a lot of reviews and they often have a tendency to be quite denigrating towards the negatives and exaggerate and overemphasize the positives. I think there is no need to be defensive, just to do something with the feedback that is provided would be my... More 

Helpful?
2 Thank Yessica_W
westingaslampSD, Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Dear Yessica_W, Thank you for the detailed review and recommendations. We strive to provide every guest with excellent customer service and a memorable experience. By sharing feedback with the staff, we have the opportunity to review our procedures. I hope that in the future should your plans include a return trip to San Diego you will consider allowing us the... More 

Quebec City, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 16, 2014

Stayed at Westin for 10 days. If you want a very clean hotel , nice people and of course Julianne at the concierge desk. Everyone was always available and very friendly to guide us on places we wanted to see or good restaurants we wanted to dine. Close to Panera bread for breakfast. The geographic location of the Westin San... More 

Helpful?
Thank Boblap
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Dear Boblap, I agree! I too think we are the “best place to stay in San Diego”. I enjoyed reading your review and I was especially happy to know how much you enjoyed interacting with the staff. As you know, you have many options on where to stay when traveling, but it’s the service and staff that can really make... More 

Johannesburg, South Africa
Level Contributor
86 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 15, 2014

Stayed here for 5 days with my young family. It is a very upmarket hotel with well heeled guests and very modern decor. However, the 2 female hotel receptionists were both extremely snooty and unfriendly, but the concierges were very knowledgeable and sweet. My biggest complaint is that although the hotel brochure clearly states that they are able to provide... More 

Helpful?
Thank Yasmin L
Seattle, Washington
1 review
5 of 5 stars Reviewed October 14, 2014

The Westin is unsurpassed in service if you are planning a meeting where you are right in the heart of the action next to the Gaslamp area, the Westin is the venue for you. The staff from top to bottom are so friendly and helpful and you are easy walking distance to restaurants and music venus or you can just... More 

Helpful?
Thank Bob K
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review

Dear Bob K, Fantastinc! Summer and our entire team look forward to welcoming you back and working with you on your upcoming meetings in 2015. Be well, Keri Robinson General Manager More 

Dayton, OH
Level Contributor
179 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed October 14, 2014

The location is almost ideal. It is on the edge of the Gaslamp and getting to it is not difficult. Parking can be expensive as it is more than most hotels there. Also, costs for the little things like the bar are much higher then expected. Staff are very nice and work around your needs really well. The lobby is... More 

Helpful?
1 Thank Krumdog89
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