A stay at a Courtyard means one has an expectation of a consistent level of convenience, comfort, and cleanliness. This Courtyard did not disappoint. From the quick shuttle pick-up at the airport to the warm greeting by the Front Desk staff, service was faultless. Joseph, the shuttle driver, provided a quick orientation to the hotel's location relative to the main...
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e stayed here for 4 nights and really enjoyed our stay. It was the first time had stayed in a Courtyard. The hotel was full and at $150 plus tax I thought the room we had in the annex on our first night was only just OK as value for money.There was some corridor noise as we were near the...
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Room by freeway extremely noisy, parked on street as did most other patrons $15.00 to park in garage no free parking or breakfast as do most other hotels close bye.. Paper thin walls can hear everyone in hallways... Pick another hotel for sure
Great service from the check-in staff, managers, shuttle drivers and restaurant. This hotel met all of my needs with easy 2 blocks away access from the main drag of Old Town, 1/2 mile away from the Amtrak station. The shuttle was the reason I booked this hotel in Old Town and the service was great. I informed the hotel staff...
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JASEJEN
Thank you so much for your comments. We are happy to hear that all of your requests were taken care of in a timely manner by our superb staff. Please message us what room you stayed in so that we can have someone look at the grout in the bathroom!
Thank you again for staying with us, we truly...
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We stayed at the Courtyard during our visit to San Diego last April 2012. We chose this hotel because of its reasonable rates and proximity to Sea World (about 7 to 10 minutes drive). It's two blocks away from the historic Old Town. The hotel is found in a residential area so aside from Old Town which can be accessed...
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docajc,
Thank you so much for your kind review and for your business, we truly appreciate it! We are excited to hear that you were able to enjoy our New Bistro and redesigned lobby. We are very proud of our new renovation! Although we are with in walking distance to Old Town, we also provide complimentary shuttle service to Sea...
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Pros: Good transfer from airport. Staff friendly and helpful. Limited menu at bistro but food quite good and excellently presented. Plenty of good Mexican restaurants nearby. Free wi fi. Room is good standard.
Cons: pool not very accessible, no changing facilities. Didn't see it in use.
Pricey for what is provided. Would be better with an inclusive self service type...
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Arthur W,
Thank you so much for staying with us. We are glad to see that you took advantage of our complimentary airport shuttle and our convenient location to Old Town. Old Town does feature some of the best and most authentic Mexican food you can find. We understand that our swimming pool is not a resort size pool, however...
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The staff make this hotel, they are extremely friendly and you will receive a truly warm welcome. It is quite noisy my room looks directly onto the freeway and I can hear my neighbors. Good vacation hotel, not so good for business.
FC96,
Thank you so much for your comments. Our staff prides themselves on providing our guest with excellent service to our guests. We apologize that you were in a noisy room; we understand that with our convenient location with easy access to all of San Diego comes some issues with the freeway noise. Even though we replaced all of our...
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Avoid this hotel if you want to get a good night's sleep. Internal noise from other rooms was a major issue as walls and floors are paper thin, and they clearly haven't heard of soft closing doors. There was a loud bang and the whole building shook whenever someone closed a door nearby (I was in room 267 in one...
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Jimforever,
We are very sorry that your stay here at the Courtyard Old Town was not up to your expecations. We understand how important it is to get a great nights rest. Your feed back will be shared with our department heads so that we can work to fix some of the issues. We hope that you will give us...
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This property is in a great central location to visit San Diego. There are no views here,its more residential, but it's right next to the 5 and 805 freeways and two blocks from historic old town with great restaurants. It's a short hop to Sea World and Mission Bay with the tram close by and short drive to the zoo.
rockedge,
Thank you so much for your kind comments and for staying with us. We are excited that you were able to enjoy the conveninces of our hotel! We hope to see you back in San Diego soon!
Thank you for your business,
Amber
Director of Sales
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My wife and I were very disappointed with our stay at your facility on the night of Monday, April 9, 2012.
We stayed in Room 327, a ADA room with a wheel in shower.
The following is our list of disappointments:
1) an air conditioner that was not effective, we set it for 68 degrees and it never got below...
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Treebilder,
Thank you so much for your feed back. We are very disappointed to hear that you had such a bad experience at our hotel as this is not the standards we hold ourselves to. We expect that all of our guests walk into a perfect room and have an enjoyable stay with impeccable service. We will be discussing these...
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283 Reviews
741 Reviews
