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Extended Stay America - San Diego - Fashion Valley

2.5 of 5 Hotel   |   7444 Mission Valley Road, San Diego, CA 92108 (Formerly Extended Stay America - San Diego - Mission Valley) (Mission Valley / Hotel Circle)
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Extended Stay America - San Diego - Fashion Valley
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Ranked #211 of 270 Hotels in San Diego
A recent review
5 of 5 stars Reviewed March 1, 2014
Nicole H San Diego, California
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71 reviews from our community

Traveler rating
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    11
    10
    14
    17
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20
5
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - San Diego - Fashion Valley
See the most recent reviews
San DIego
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 6, 2014

I recently moved to San Diego so I booked a week at this Extended Stay because of the relatively low price and kitchen. I read some of the reviews but figured since I wasn't on vacation, perhaps I'd have a different opinion of the hotel. I don't. It's dirty. I'm on the first floor and my door opens directly to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Thank you for your recent review of our hotel. I sincerely apologize that your room was not thoroughly cleaned and fully stocked before your arrival. As well, I am sorry that you had some difficulties with your door. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. I appreciate you bringing this... More

San Diego, California
1 review
5 of 5 stars Reviewed March 1, 2014

I recently STAYED AT ESA-FASION VALLEY. Location was convinient (PUBLIC TRANSPORTATION,STORES,RESTAURANTS IN THE AREA), room was worth what I payed(KITCHEN W/KITCHEN UTENCILS.MICROWAVE FULL SIZE REFRIGERATOR) staff is GREAT!! OMAR and NANCY at the front desk were really POLITE, NICE and HELPFULL and made me feel like HOME I'll DEFINITELY stay in another occassion in this hotel :) ADDITIONAL TIP` (if... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Thank you for your great review of our property. I'm glad that our location worked out so well for you with all the nearby stores and restaurants and found our rooms with kitchens handy. Also, thank you for your kind words and feedback that Nancy and Omar were of great help as well as the rest of the staff, we... More

Mission Viejo, California, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 21, 2014

First I made the reservation directly and was never asked (nor thought I needed to request) if I wanted smoking or non-smoking. Upon arrival I see we are booked in a smoking room - there were no other rooms to switch us to. We had two children who would be using the sofa pull-out. Upon opening the bed thin plastic... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Heidi - Thank you for sharing your experience with us. I’m so disheartened to learn that our level of cleanliness and customer service did not meet your standards. I am working with the staff to improve our cleaning procedures and customer service policies so that this issue does not affect our future guests. Please know, while we do not offer... More

San Diego, California
1 review
5 of 5 stars Reviewed December 8, 2013

Having a kitchen in your room makes a stay so much easier. It is great value for money, reasonable standard, free parking (and a lot of it) - I would definitely stay here again. WiFi could be faster. It is a good location, easy access to freeways.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

I received a copy of your review, and wanted to thank you for your positive comments. I'm so pleased to hear that you enjoyed your room, especially the kitchen. As well, it is great to know that our hotel's location was ideal for your travels. Thank you again for sharing your experience with us. We look forward to welcoming you... More

Corvallis, Montana
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 12, 2013

Stayed at this hotel for three nights last week, Nov. 7-9. First thing I will say is that the young ladies working at the front desk were polite and very nice and helpful. They were definitely the highlight of our stay. I want you to know that this is the first negative review I have done on tripadvisor. I try... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. I happy to read that our front desk staff provied great customer service during your stay. I sincerely apologize that your room was not thoroughly cleaned. To prevent this from happening again, my team and myself are being more productive in assuring all rooms are... More

Los Altos, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 2, 2013

First the entry keys were done incorrectly by the clerk who was busy talking in Spanish to a lady that came in after us. Next there was a minimal amount of toilet paper on the roll, and when that was gone (needed after a BM), there were no replacement rolls. Two of the lights were burned out and needed replacement.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we didn't meet your expectations. Please accept my apology. To prevent this from happening again, my team is being thoroughly coached on customer services, cleanliness and to insure that all rooms are maintenance free. I am grateful for the feedback... More

Fairbanks, Alaska
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 19, 2013

I used PriceLine to book this room. I got a very very good rate and was not expecting much. My stay was for 8 days total. Location was good and the hotel area during our stay was very quiet even though the hotel appeared quite full as the parking lots were very full. Kitchen was clean, though I did not... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Susan - Thank you for your recent review of your stay. I am sorry to hear that our location was s bit hard to find, but glad you did like our hotel overall and found your room to be clean. We appreciate the kind words regarding our staff and are glad they were able to assist you. Thank you again... More

San Diego, California
1 review
4 of 5 stars Reviewed October 8, 2013

I recently stayed at this location. The room was clean, with the usually extended stay amenities Friendly service when checking in. Free to go breakfast and coffee. Quiet location, with close by restaurants and a full list of local attractions furnished at check in.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Steve - Thank you for taking the time to write a review of your stay. It's great to hear that our location was able to accommodate your needs while here. I'm glad to hear that we where also able to provide you with a clean and quite guest room. Also, I am pleased you enjoyed our free grab-and-go breakfast each... More

San Diego, California
2 reviews
5 of 5 stars Reviewed October 1, 2013

I had a great experience staying at this place. I needed a temporary place to stay and Pavel and Oscar the 2 gentlemen at the front desk were very helpful. They answered all my questions and always had extra towels available. The location is perfect and noise level decent. The price is great too! The maid service does a great... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Thank you for your great review of our property and staff. I'm so pleased to hear that Pavel and Oscar where both very helpful during your stay. We strive to be our best and make every guest have the home away from home experience. Also, I am pleased you found the affordable rate and convenient location ideal for your stay.... More

Albuquerque, NM
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed September 16, 2013 via mobile

We were very disappointed with our stay here. A family member choose this for the location - admittedly convenient - and the kitchen. She was envisioning a Homewood Suites, but this was a far cry from that. We knew when we checked in that customer service was not a priority. While friendly, the person who checked us in made it... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that the service we had provided was not up to par. I would like to take this time to apologize about my staff not showing the initiative and great customer service our hotel takes pride in. I understand there was also a... More

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Additional Information about Extended Stay America - San Diego - Fashion Valley

Address: 7444 Mission Valley Road, San Diego, CA 92108 (Formerly Extended Stay America - San Diego - Mission Valley)
Phone Number:
Location: United States > California > San Diego > Mission Valley / Hotel Circle
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Diego - Fashion Valley 2.5*
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Also Known As:
Homestead Studio Suites San Diego / Mission Valley Hotel San Diego
Homestead Suites San Diego
Homestead San Diego
Extended Stay America San Diego
San Diego Homestead Suites

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