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Extended Stay America - San Diego - Fashion Valley

2.5 of 5
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7444 Mission Valley Road, San Diego, CA 92108 (Formerly Extended Stay America - San Diego - Mission Valley)
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Extended Stay America - San Diego - Fashion Valley
Best prices for: 1 room 1 guest
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Ranked #206 of 272 Hotels in San Diego
A recent review
5 of 5 stars reviewed 4 days ago
tonysno Gilbert, Arizona
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92 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Honolulu, Hawaii
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We recently stayed at this hotel this past week and I would say I would never stay at another Extended Stay again. We understood staying in Mission Valley during the summer would be expensive so when we got the rate online we were happy that we weren't having to spend $200+ but maybe I should have. I'm not one to... More 

Was this review helpful? Yes
Gilbert, Arizona
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff, service, and room was very nice. it suited all of my needs, an I look forward to my next visit there. I plan on staying at your Fashion Valley location again. Thank you very much! Sincerely, Anthony Snowden

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San Diego, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff was very polite and apologetic, the cleanliness of the rooms need improvement. The rooms don't look like the pictures. I found a white crusty substance on the blanket along with hairs on the blanket and hair dryer. House keeping definetly did not do their job! The first room smelled like cigarettes and smoke! The appliances were old and run... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the staff; however, we apologize that the cleanliness of the room was not up to company standards. I discussed your comments with the team, and we are working hard to provide a clean, comfortable room consistently for every guest.... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 19, 2015

We recently stayed at Extended Stay Mission Valley. We booked four rooms for our son's graduation. Every room had an issue. The rooms are very run down and dated. There is rust in the bathrooms and the carpets are filthy. The smell of bleach was so strong even Febreeze and a candle couldn't help. The remote control had no batteries... More 

Was this review helpful? Yes 2

Travelers are raving about these San Diego hotels

La Mesa, California
1 review
1 of 5 stars Reviewed May 17, 2015

The main reason that I choose this place was for the full-size refrigerator since I has to relocate from my apartment and had a load of food to keep. The freezer worked, but the fridge section never cooled down. The outlet in the bathroom was non-functional, and when I pressed the circuit reset button it did nothing but bounce back,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Thank you for your recent review of your stay. I am sorry to hear about the maintenance and cleanliness issues you experienced. In response to your feedback, our maintenance staff fixed the problems in your room and I will be speaking with our staff on the importance of inspecting rooms before guest arrivals so this does not happen again. I... More 

Carlsbad, California
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 10, 2015

The worst extended stay EVER i would love to be able to post pics of bathroom it location is good for business but outside of that nothing good to say staff was friendly but the rooms are not maintained bathroom had exposed walls from water damage Cockroaches running from wall s trash left outside of room s etc this would... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am continuing to work with our housekeeping and maintenance staff to make sure each room is to our company’s high standards so this does not happen again. I appreciate you bringing... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 1, 2015

We we arrived we noticed the carpet was filthy and stained. The bath towels were small and tough. The room had a nasty smell that I could not cover with febreze or an air freshener. The bathroom had dirty grouts in the bath/tube. And there were gnats flying around inside the room! Overall the room is over priced for how... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with the cleanliness of your room and the service you received from our staff. This is unacceptable and we are sorry for your experience. I will be meeting with our staff to ensure these issues are not... More 

Glendale, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 18, 2015

There are many nice branches of ESA in San Diego, but this one is not like the others. The photos on the website are fake -- they are of another branch, showing interior corridors and dining tables and desks in the spacious rooms (like most ESA locations now). BUT IN FACT, this location is a 2-story motel with exterior walkways... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for your experience. It was a pleasure speaking with you, and hope that transferring you to a sister site that had the room type you were looking for worked out. In response to your feedback, I am working on updating the... More 

1 review
5 of 5 stars Reviewed February 10, 2015

I stayed for one day. This hotel is nice, clean place and has great staff members. I will prefer to stay here only if I will get chance to go San Diego. The best part is the small kitchen and almost all required dishes are available.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am proud of our team for going above and beyond to ensure the the grounds and your room were exceptional. The team and I would like to thank you again for posting your review. We look forward to welcoming you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

Skai, was very helpful, professional and knowledgeable . The service was amazing the staff was very helpful. The place was very clean and quiet . I would recommend staying at Extended Stay in mission valley for either a short term or long term. Thanks for everything Skai your the best .

Was this review helpful? Yes 1
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