Hilton San Diego Resort & Spa (CA) - Resort Reviews

Milt A

Scottsdale, Arizona

1 review

Reviewed June 16, 2013 NEW

Have stayed at your property for the last 6 years. Noticed missing amenities, e.g., morning newspaper at door, bill delivered to the door at day of departure. Also the rooms are getting a bit long in the tooth. Our room had inoperative lights and a faucet in need of repair-time for rehab. But a great location and a great staff.... More

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Thanks so much for being a loyal guest of our Hilton resort. We're always so grateful to have returning guests and reviewers who are able to lend their supportive insights to our continued evolvement. I will certainly pass along your recommendations, and we hope to be able to share more of our continued growth and improvements with you! More

Debra S

Los Angeles, California, United States

Reviewer

3 reviews

Reviews in 2 cities

1 helpful vote

“Beautiful Resort with Family Friendly Atmosphere”

Reviewed June 16, 2013 NEW

Great location on Mission Bay. Close to Seaworld and many attractions in the San Diego area. Friendly and knowledgeable staff. Beautiful, well appointed resort with many family friendly activities. Would definitely stay here again when visiting the San Diego area!

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Thanks for visiting and for taking the time to share your experience with us Debra. I'm thrilled to hear that you enjoyed our scenic resort and its centrality to so many of San Diego's premier attractions. Thanks again for your time and advocacy; we hope that you'll reach out to us again the next time you visit the area! More

Kari W

Grand Prairie, Texas

1 review

“Mixed review”

Reviewed June 15, 2013 NEW

The hotel rooms are very nice inside but the outside of the hotel (hallways, walkways, stairways, etc) is very dated and in poor condition. The pool looked nice but June weather was not warm enough to enjoy it. Not enough restaurant options. In general there were some good points to the hotel and some no so favorable things. I am... More

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Thanks for visiting and for taking the time to share your experience with us, Karl, and thank you for being a loyal guest of the Hilton. I'm glad to hear that your room met your satisfaction, and I will certainly relay your common area concerns along to our housekeeping and maintenance teams. Feedback like yours enables us to improve and... More

j9star

Chicago

2 reviews

Reviews in 2 cities

8 helpful votes

“Fabulous”

Reviewed June 15, 2013 NEW

We had a great time in San Diego! The hotel staff was SUPER nice and friendly. Some of the hallways leading to the room could use a little updating but the rooms themselves were super nice and so was the pool area, fire pits, hot tubs, and baby pool.

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Thanks so much for visiting and for taking the time to share your experience with us. I'm so glad to hear that you enjoyed your room and your stay, and I appreciate your attention to our central areas. I will be certain to pass your concerns along, and we hope that you'll reach out to us again the next time... More

xchillaxinx

Los Angeles

Senior Reviewer

8 reviews

5 hotel reviews

Reviews in 5 cities

9 helpful votes

“Expensive but good resort for a vacation and close to attractions”

Reviewed June 13, 2013 NEW

Stayed at this hotel just recently for a short getaway with the family. Overall a great resort for the family and would likely stay again. There are a few things that bring my overall rating of the property down to a 4 star, but all in all, this is a great resort for a family vacation. I stayed in a... More

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See 2 more reviews by xchillaxinx for San Diego

Thanks for visiting and for taking the time to share your feedback with us. While your experience was mixed, I'm glad to hear all the positive things that outweighed those disconcerting ones. I apologize for the unexpected fees incurred, and while we hope these are supported by the amenities we offer, I can appreciate your frustrations if those go unused.... More

Hotelguest135

Mission Viejo, California

1 review

“Mixed impressions”

Reviewed June 13, 2013 NEW

This hotel strikes me as a combination of semi-upscale and lower-end features. The pool and restaurant side of the facility is fairly nice (resort-like). The rooms are decent, but feel a bit dated and need more electrical outlets - two more at the desk two easily accessible by the beds. There were reading lights next to each bed that appeared... More

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Thanks for visiting and for taking the time to share your feedback with us. I apologize that your stay fell short of the expectation, but I'm glad to hear you enjoyed so many of the amenities we offer. That said, I'd like to ensure you of our continued growth and improvement--including updated beds, across the resort--and we'd love to invite... More

Jackie S

Scottsdale, Arizona

2 reviews

1 helpful vote

“Excellent customer service”

Reviewed June 13, 2013 NEW

The front desk supervisor who helped us, was fantastic. She was extremely helpful and attentive and helped accommodate us during our stay. While making some small talk she found out that we had just gotten engaged a week before and surprised us later that night with complimentary chocolate covered strawberries and a hand written card. We were also very frustrated... More

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Thanks so much for visiting and for taking the time to share your feedback, Jackie. I'm so glad to hear that Amanda was able to go above and beyond to make your stay with us an enjoyable one, and I will gladly relay your praises onto her. Thanks again for choosing our Hilton resort, and we hope to hear more... More

Tammy B

Poway, United States

1 review

1 helpful vote

“Great Place for Family Staycation”

Reviewed June 13, 2013 NEW

This is a really great place to bring your family. We traveled with children ages 3-9. Kids had a great time. They swam, rode bikes, watched movies, played on the beach and watched the SeaWorld fireworks. The front desk staff, the room service providers, the maid service, the waiters and hostesses in the restaurant, the bike rental attendants were all... More

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Thanks so much for choosing our Hilton resort for your family's vacation. It's a huge thrill to hear such positive, all-around feedback, and I will certainly relay your praises along to our team. Many thanks for your time and advocacy; we hope to host your family again in the future! More

Stacey R

Perris, California

2 reviews

“Very nice, but expected a little more”

Reviewed June 12, 2013 NEW

My husband an I took our 1 year old son to the hilton for a quick 2 day getaway. We decided to do a king suite with a bayview and private firepit. The location was perfect for us it had a grass area before the beach. The firepit was awesome, but the smoke bothered our neighbors ( which are extremely... More

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Thanks for taking the time to visit our resort and to share your experience with us. I'm so glad to hear that you enjoyed your meals and your poolside experience, and I apologize that the upkeep of your room fell short of the standard. I will certainly relay your concerns onto our maintenance and housekeeping teams, and would like to... More

another_mother

Canada

Senior Contributor

44 reviews

26 hotel reviews

Reviews in 22 cities

145 helpful votes

“Business trip”

Reviewed June 11, 2013

The staff on check-in were helpful, but any assistance ended there. The rooms are run down and musty smelling (even the hallways have the same musty odor!) The bathroom is large in size yet has NO FAN!! Does this seem odd to you??? Sure did to us. The bed was comfy. Okay linens. Great to have a fridge in room.... More

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Thanks for visiting our Hilton resort and for taking the time to share your feedback with us. I'm glad that you were able to experience a range of our offerings, and that many of those met and exceeded your expectations. That said, I'll be sure to relay your concerns onto out restaurant team, and well as the housekeeping department, in... More

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Hilton San Diego Resort & Spa

Hilton San Diego Resort & Spa

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