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All 246 San Diego hotels »

Westin San Diego

4.0 of 5
400 West Broadway, San Diego, CA 92109
Hotel amenities
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Ranked #34 of 246 hotels in San Diego
4.0 of 5 stars 653 Reviews
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653 reviews from our community

What travelers say about this hotel
  • Very nice(15)
  • Gaslamp district(15)
  • Friendly and helpful(10)
  • Room service(10)
  • Breakfast buffet(10)
  • Horton Plaza(9)
  • Gas lamp(8)
  • Convention center(8)
  • Front desk staff(7)
  • Heavenly beds(6)
Traveler rating
    289
    220
    96
    37
    11
Only show reviews for Family (102) | Couples (181) | Business (272)
Date Rating
Daniel_0912
Gilbert, Arizona
2 reviews
2 of 5 stars Reviewed January 30, 2012

It was a week before my arrival and I wanted to extend my stay one more day because of a scheduled customer meeting and I was told that it could be done but my rate would jump up over $100 more and that I had to take it or leave it. I went out online and found a cheaper rate... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
February 7, 2012

Thank you for taking the time to write a review, we appreciate when our guests take the time to share their concerns with us so we can continue to improve our service. We are very disappointed to see that your expectations were not met. That is definitely not the genuine service we strive to deliver. I would greatly appreciate if... More

PetraGolding
Mission Viejo, California
1 review
1 of 5 stars Reviewed January 29, 2012

Our experience was very unpleasant at our last stay in January 25th, 2012, We careful reselect reputable hotels to stay during our business or pleasure at this occasion the Westin Hotel valet attendant took our vehicle at check in and at the time departure our vehicle was brought to us with a damaged rear bumper, we noticed immediately we requested... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
February 9, 2012

Thank you for taking the time to write a review. We were disappointed to find that you had encountered damage to your vehicle. We have spoken to our valet company and confirmed they will be reviewing all available reports and video documentation to verify the cause of the damage. Rest assured they will handle the situation in the most appropriate... More

M G
LA
1 review
5 of 5 stars Reviewed January 23, 2012

Jose Antonio Selvas at The Restaurant Provided GREAT Service! He was very nice and patient. There was a problem with my order and he was very nice about changing it. More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
January 25, 2012

Thank you so much for your review! Jose is an asset to our team and we are glad that he was able to provide you with excellent service! We hope that you come back and visit us soon! Claire Sanborn More

Donald c
Tucson, Arizona
1 review
4 of 5 stars Reviewed January 23, 2012

My recent stay at the Westin San Diego, was pleasant enough until about 5AM when construction across the street on a High Rise Office Building, interrupted my sleep every morning during my stay. What was upsetting about the situation was, that I had upgraded my reservation in order to have a view of the bay. I felt the Westin should... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
February 9, 2012

Thank you for taking the time to write a review. We apologize for the construction you experienced during your stay with us; we do strive to inform all of our guests of any construction that we are aware of in the hotel. Unfortunately, we are not always informed of construction conducted by the city and we do apologize for the... More

Edna K
Tel aviv
1 review
5 of 5 stars Reviewed January 21, 2012

On new year's eve BA flight to London was cancelled due to fog. We stayed the night and most of next day in the WESTIN. I wish to give credit to THI NGUYEN, the concierge who handled us, a group of stranded passengers, for the whole time there, with patience and grace And did not leave us with unanswered questions.... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
January 25, 2012

Thank you so much for your review! It is unfortunate and stressful when those types of situations occur, but we are happy to hear that Thi was able to provide assistance while maintaining composure. She is an excellent asset to our team, and will be thrilled to read your kind review. We hope that you make a future visit to... More

terrijmc
Washington State
Reviewer
5 reviews
6 helpful votes
5 of 5 stars Reviewed January 18, 2012
1
person found this review helpful

My huband and I stayed here for three nights. The staff went out of their way to make us feel welcome and comfortable. Luke, the front desk manager, insured we had a wonderful stay. We had the breakfast buffet each morning and were always remembered and seated at our favorite table. The hotel was clean and nicely decorated. The valet... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
January 25, 2012

Thank you so much for taking the time to write a review! We are thrilled to hear of your excellent stay and glad that you enjoyed your time in San Diego. We hope to welcome you back again on your future visit! Claire Sanborn More

Henry V
Fresno, California
2 reviews
4 of 5 stars Reviewed January 18, 2012

Subject: Westin San Diego Location: San Diego, California, United States, North America Title: Room renovation on a Saturday My stay was overall very good. Excellent front desk personnel. Only problem was that on Saturday night when we returned someone decided to paint something in a room on our floor. The AC grills were left outside on the hallway on a... More

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ab_and_as
London, England
Contributor
13 reviews
4 helpful votes
3 of 5 stars Reviewed January 17, 2012

Stayed here for one night when a BA flight out of San Diego was delayed. In the Lobby bar you can really see an Emerald City theme in the hotel. The rooms were pleasant, clean and tidy but not outstanding. Staff were all very friendly and helpful. I would give a special commendation to the concierge, who was very patient... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
January 25, 2012

Thank you so much for taking the time to write a review. We are glad that you enjoyed your stay with us, aside from the unfortunate plane delay. Although plane delays are never fun, we are happy that our concierge was able to help everyone. We hope to welcome you back again in the future! Claire Sanborn More

dsm22203
Arlington, Virginia
Contributor
12 reviews
6 helpful votes
4 of 5 stars Reviewed January 16, 2012

I stayed at The Westin San Diego to attend a conference and received the service and amenities that I have come to expect from Westin. The Heavenly Bed in my room lived up to the experience that I have received at other Westin properties and I enjoyed 2 restful nights. But perhaps where this property excels the most is with... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
January 25, 2012

Thank you so much for taking the time to write a review. We are glad that you enjoyed your stay with us! We are fortunate to have an amazing team that prides themselves on providing excellent customer service. I apologize that we did not recognize your SPG status, for all of our members are very important to us and we... More

Pam F
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed January 15, 2012

This is a belated thank you to Thi N. (the most gracious, kind, compassionate and patient Concierge at the Westin San Diego on 400 W Broadway) for the way she helped many passengers 'abandoned' by British Airways on New Year's Eve when our flight to London, Heathrow was cancelled due to fog. On New Year's Day Thi (pronounced 'tee' -... More

Was this review helpful? Yes
Claire Sanborn, Guest Services at Westin San Diego, responded to this review
January 25, 2012

Thank you so much for sharing your experience with us. Although plane delays are never fun, we are happy that Thi was able to handle the situation with patience and compassion. Thi is an amazing part of our team and we will be sure to share this excellent review with her. I hope that this past incident did not scare... More

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Westin San Diego Also Known As

  • Wyndham San Diego
  • San Diego Westin
  • Wyndham San Diego Hotel
Address: 400 West Broadway, San Diego, CA 92109

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Westin San Diego
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