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The Westin San Diego

#38 of 270 Hotels in San Diego
Certificate of Excellence
4.0 of 5
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400 West Broadway, San Diego, CA 92101
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The Westin San Diego
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Ranked #38 of 270 Hotels in San Diego
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
RetiredSheriffJim Mariposa, California
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372 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mariposa, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I checked into the Westin on a Thursday afternoon. Kaycee greeted us and checked us in, she was very positive and went over all of our options while staying at the Westin. A great start to our weekend! All contacts with the staff of the Westin was very positive. From Breakfast being welcomed by Juan and the... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This property albeit a Westin is probably the only Westin I have stayed at that just did not care if I were an SPG Platinum member. From checkin to checkout, I became accustomed to receiving the minimum as established by Westin Standards. This property was a let down and from the beginning with its' arrival. The only positive aspect was... More 

Was this review helpful? Yes
Mariposa
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I made a return visit for three wonderful nights. AMANDA greeted us upon our arrival Thursday with sweet KAYCEE gave us a quick, knowledgeable check-in process. We were given a beautiful room on the 22nd floor with a gorgeous harbor view. We called Uber to take us to the Giants-Padre game at Petco Park. We highly recommend... More 

Was this review helpful? Yes 2
NJ
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I am still currently staying at this hotel but am very much looking forward to checking out soon. The hotel itself is not much to write home about - very boring lobby, not a great pool, but nothing that is overly offensive, either. The location is decent although there is not much around to do at all. My major issue... More 

Was this review helpful? Yes 1
Portland, Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The concierge Kevin was very helpful with advising restaurants in the area that were of walking distance from the hotel for the type of food and environment we were looking for. We stayed two nights at the hotel, then the next night stayed with a friend. Our friend could not give us a ride back to the airport, so we... More 

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

Kristie C, We know that service is what makes a great stay memorable and I am pleased to read that we exceeded your expectations. Kevin is a superstar of ours and he enjoys connecting with our guests to create great guest experiences. I am proud to know he helped to make a difference in your stay. Remain Well, Alyssa Turowski... More 

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin 3/29 - 4/2 to spend time with family since it was school vacation week. Took advantage of the complimentary airport shuttle. Lots of fun stuff walking distance. Went from scaping ice off our car to the Coronado ferry that afternoon, bought three park passes for the Zoo, Sea World, Wild Animal Park, and stopped at... More 

Was this review helpful? Yes 2
Alyssa T, General Manager at The Westin San Diego, responded to this review

M M, I am delighted you and your family enjoyed your vacation in sunny San Diego. It sounds like you made your way around San Diego and got to several great parks with ease. Our 3rd floor sun deck, heated pool and Jacuzzi are a great place to hang out for the day, with great views, or relax and unwind... More 

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were hosting a business conference in San Diego and needed hotel rooms for several nights for 150+ people coming from all over the country. Kristin B. and Lex W. coordinated a room block and made sure all of our attendees had what they needed. They did an awesome job and it was a pleasure to work with them over... More 

Was this review helpful? Yes 2
Alyssa T, General Manager at The Westin San Diego, responded to this review

Katharine S, I am pleased to read that we were able to accommodate your group and exceed your expectations. I will be sure to recognize Kristin and Lex for their professional and attentive service. Thank you for taking the time to share your feedback with Trip Advisor. We look forward to welcoming you back again soon. Remain Well, Alyssa Turowski... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My father and I stayed at the Westin on 04/13/15. While eating at the restaurant we were greeted by an employee named Juan. He was highly professional. I noticed his ID badge strayed his name along with being a 49ers fan. I then introduced Juan to my father All Pro Guard John Thomas who played 11 years for the 49ers.... More 

Was this review helpful? Yes
Alyssa T, General Manager at The Westin San Diego, responded to this review

Falcons, I am pleased to read Juan was able to personally connect with you and your father while here at the Westin San Diego. Our personal passions, on our name tags, are meant to assist in conversations connecting our associates to our guests. What a fun encounter for everyone involved! Thank you for sharing the story with Trip Advisor. We... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Walking in to the Westin my family and myself were quickly greeted by a smile and a hello. The hospitality was beyond exceptional. The Super visor Donald was exceptionally attentive and made us feel like the most important guest of the day. We were invited to join the hotel in their 3 mile run and fitness care morning routine. We... More 

Was this review helpful? Yes 2
Alyssa T, General Manager at The Westin San Diego, responded to this review

Nick D, Thank you for recognizing Donald and his superior service. He and the rest of our team strive to create great guest experiences, leaving guests’ with memorable lasting impressions of the hotel and their time in San Diego. I am pleased to read the team achieved this with you and your recent stay. I will be sure to share... More 

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location to Seaport Village, friendly staff, hospitality was great, rooms clean, what more could you want? I would absolutely go back. The Gaslamp location would be nice because it would be easier to walk to restaurants, but we walked everywhere with ease. We traveled with a 6-month old baby and had a crib waiting for us when we got... More 

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

derekandkalin, It is great to read we exceeded your expectations as it pertains to our location, friendly staff and cleanliness. We find our location to be centrally located in downtown, making it easy to get to any of the nearby neighborhoods and attractions. The Midway Aircraft Carrier, Balboa Park, Gaslamp Quarter, Little Italy and the Embarcadero are just minutes away.... More 

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