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The Westin San Diego

#41 of 269 Hotels in San Diego
Certificate of Excellence
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400 West Broadway, San Diego, CA 92101
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The Westin San Diego
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The Westin San Diego
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349 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Valparaiso, Indiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After being stranded for 30 hours by Southwest Airlines, we went in search of a hotel. We originally checked out the Westin hotel in the gas lamp district but the cost was pretty high. The gal at the desk was kind enough to check out the rates for this hotel. & directed us on the 4 block walk to save... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

The Westin is conveniently located by Little Italy, the Gaslamp, the train station, the Midway and within walking distance to Horton Plaza. I've stayed here a few times and the staff and service have been exceptional. Would highly recommend staying here. They do have valet service for a steep price and public parking located across the street from the hotel.

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Seattle, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Bizzarely, I ended up being allergic to the Westin. I spent one night there, woke up with no voice, watery eyes, and completely stuffed up. Within 15 minutes of leaving the hotel, I was better. I talked to the front desk staff in the morning about switching rooms upon my return and they were very gracious. When I got back... More 

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Alyssa T, General Manager at The Westin San Diego, responded to this review

Rachel P- thank you for sharing about your experience. I am thrilled to hear your compliments of the service of our staff. I will be sure to share with the team, especially Leon. I am mystified as well regarding your allergic reaction, even extending to our hypoallergenic Pure rooms. We have never had this happen before! Although I would have... More 

Innsbruck, Austria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I spent 3 nights in Westin San Diego during convention. As a SPG program member, I received a warm welcome by the Front Desk Manager and my room was upgraded. All staff members were helpful and polite. Excellent breakfast and bar services as well as efficient business center. Location of this hotel is excellent with only a short distance to... More 

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

Zoran C, I am happy to hear you enjoyed your stay with us. Our service and central location makes us an ideal choice when staying in San Diego. The Gaslamp Quarter, Convention Center, Little Italy and the harbor are all walking distance and it is a short drive to many of our fabulous beaches. Thank you for being a loyal... More 

Montesano, WA
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't think of anything negative about this hotel. Location is great; room are spacious; lobby floor is very nice and comfortable; pool and fitness are top notch; furnishings in rooms and public areas are attractive and high quality; and the employees are friendly and competent.

Was this review helpful? Yes 3
Alyssa T, General Manager at The Westin San Diego, responded to this review

MomAndAll, Thank you for taking the time to share your feedback with Trip Advisor. We hope your travels will bring you back to San Diego and the Westin San Diego hotel. Remain Well, Alyssa Turowski General Manager More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Recently spent 6 days in this hotel when there are many other to choose from. We enjoyed the staff and the services they provided for us. When I was mis-informed when inquiring about mailing a package another staffer overheard the convo. corrected the issue. We also shipped our golf clubs to and from our home--and they handled everything we needed.... More 

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Alyssa T, General Manager at The Westin San Diego, responded to this review

C8637UMscottb, I am delighted that you enjoyed our staff and services during your stay. We always appreciate feedback and recognition from our guests. I am happy to hear that Juan and our valet staff exceeded your expectations. I will be sure to share your review with the team. I am not sure if you are aware, however, all SPG members... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I was here during the big show at the convention center in July. One of the best amenities here was at the lobby, where they provided fruit-infused water for us during the evening hours. In the room itself, it was pretty small. But, the bed was very relaxing. If I could afford the rates, I'd stay here in San Diego... More 

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Alyssa T, General Manager at The Westin San Diego, responded to this review

VacationMoney, I am delighted you enjoyed our fruit infused water and our signature Westin Heavenly bed. While most of our guestrooms are bay view facing, due to the unique shape of our building, there are a few guestrooms that are smaller and have a city view. Thank you for your review and I look forward to welcoming you back. Remain... More 

Portland, Oregon, United States
Top Contributor
221 reviews 221 reviews
63 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In a competitive hotel market like San Diego, every little bit counts. The Westin San Diego has a great location, nice atrium style environment, and pleasant staff - but they just fail to deliver on the minor details that make a hotel top-notch or make you want to return. That is not to say that anything about the hotel is... More 

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Alyssa T, General Manager at The Westin San Diego, responded to this review

Wayne C – I was happy to read that you enjoyed our location and that our staff was pleasant. I was disappointed to hear ou felt that we fell short on service. This is an area we usually receive our most positive feedback. I will share your comments with the team to understand where we missed. I hope you give... More 

Walnut Creek, California
Top Contributor
254 reviews 254 reviews
80 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Westin San Diego is a good place to stay. Friendly staff, free airport shuttle and nice rooms. I had a good bay view from my room which had nice amenities. The lobby bar has a good selection and the restaurant has a nice buffet breakfast (as with most hotels - it is a bit pricey). The workout facility is... More 

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

Ray B, I am happy to hear you enjoyed many of the amenities the hotel offers. From the complimentary airport shuttle and great location to our pool area, bar and restaurant. We are a great choice for a San Diego vacation. I look forward to welcoming you back again soon. Remain Well, Alyssa Turowski General Manager More 

Cabo San Lucas, Mexico
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

only stayed for a night there but it was great, actually had the entire day on Monday to enjoy SD and half of Tuesday! The hotel has a great location about 5 minutes walk to Horton Plaza which really has everything you could want. Very comfortable and Westin is always a good choice. Good price too for downtown San Diego... More 

Was this review helpful? Yes 1
Alyssa T, Manager at The Westin San Diego, responded to this review

Eric W, Thank you for the great review. I am happy we were able to exceed your expectations with our location. I hope you can join us again soon for a longer stay! Be Well, Alyssa Turowski General Manager More 

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