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The Westin San Diego

#43 of 270 Hotels in San Diego
Certificate of Excellence
4.0 of 5
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400 West Broadway, San Diego, CA 92101
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The Westin San Diego
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Ranked #43 of 270 Hotels in San Diego
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Marty911 Palm Desert, California
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387 reviews from our community

Traveler rating
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    34
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Desert, California
Top Contributor
208 reviews 208 reviews
31 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed yesterday NEW

I frequent the Westin Hotels for predictable service, quality and amenities. My visit to the Westin San Diego was a little disappointing. I had a uite room but the AC seemed to took a long time to adjust the room temperature. The beds were soft, not the Heavenly beds, and the hotel looked a little tired. Room service first told... More 

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

They have a shuttle to and from the airport so call when you land or arrange before hand. The day you leave let them know when you would like the shuttle. It runs on the half hour. The entrance to the lobby/address to the hotel if you are taking Uber is 1051 Columbia St. Staff were all very friendly and... More 

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Hickory, North Carolina
Top Contributor
79 reviews 79 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I am an SPG Platinum member and try to stay at Westin's whenever possible. I had requested an upgrade with my suite night rewards but was denied. Only negative I had was the valet service when we arrived. It was a Saturday around 4PM and I guess we just showed up at a busy time. We sat in a small... More 

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

Johnplatinum, Thank you for your loyalty as a Platinum SPG member. I am happy to hear that you enjoyed our location and your stay with us. I apologize that we could not accommodate your suite request for this stay. Due to having a minimal number of suites, this can be a challenge when the hotel is busy. Thank you for... More 

Orangeville, Canada
Top Contributor
92 reviews 92 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

You can't beat the location, although the taxi driver took great liberties on the route from the port but that is no fault of the hotel. The Valet was out immediately blocking traffic so we could get out of the cab safely. It was early in the morning as we had just gotten off a cruise ship so our room... More 

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

2plus2-9, Thank you for choosing the Westin San Diego following your recent cruise. I am pleased you found our hotel, its location and the breakfast buffet to exceed your expectations. The Valet team does their best to assist all vehicles as quickly as possible, due to the configuration of our entrance and the downtown traffic. We look forward to you... More 

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Room was great and very trendy. Food not your general catering fare. I would like to get a recipe or two. The California burger too cool and the root vegie what ever it was to die for Unforunate i could not have stayed longer. Thank you

Was this review helpful? Yes 2
Alyssa T, General Manager at The Westin San Diego, responded to this review

Shegoddess, Our meeting space layout and functionality provides for a great venue for all types of meetings and social events. I am pleased to read that you enjoyed the food and will be sure to share your feedback with the Chef and his team. I hope you will find time to come back and visit us again, for another conference... More 

Flower Mound, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Westin on Broadway in downtown San Diego was a delight! It's close to a number of great restaurants and walking distance from the waterfront which offers all kinds of incredible things to see. The weather makes walking around San Diego an incredible pleasure and having the Westin as home base was great. The restaurants were great, the rooms were... More 

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

Tugman26, We can’t wait to welcome you back Tugman26! We know that our service is what sets us apart from our competitors and I am happy to hear that our staff left you with a lasting impression. Thank you for your glowing review and I look forward to welcoming you back soon. Remain Well, Alyssa Turowski General Manager More 

Afton, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

we travel to san diego for challenging business every month. EVERY month, for a week. There are three people who make our trip as "homelike" as possible: Teresa Gait, Juan V and Zulema P. We could stay anywhere in San Diego, but these 3 people have made us love waking up in the morning to have breakfast served by Juan... More 

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

judithpaixao, I am happy to read that our associates are what inspire you to continue to come back. Thank you for your loyalty to the Westin San Diego. We strive to be a home away from home and I am happy to hear that we are your choice to stay in San Diego. On behalf of Teresa, Juan, Zulema and... More 

Denver, Colorado
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We did a weekend in San Diego and wanted to be near the airport, but walking distance to the ballpark. This place fit the bill. Little Italy is 4 blocks to the north, the gaslamp district is just around the corner, and you can walk along the harbor to Petco. When we arrived I did ask if there were any... More 

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Alyssa T, General Manager at The Westin San Diego, responded to this review

AndSid, We are a great choice for staying in San Diego for a Padres game. Whether you are here for the baseball games at Petco or football games at Qualcomm, it is an easy trip to both! We are only 2 blocks from the train and trolley station that has express lines that go to the stadiums and we are... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A beautiful hotel in a wonderful city. I really enjoyed my stay, I had a great view of the waterfront and it was conveniently located and easy access. There is even a bus that takes you directly to the airport.

Was this review helpful? Yes 1
Alyssa T, General Manager at The Westin San Diego, responded to this review

Deborah M, I am delighted to hear your enjoyed our hotel in San Diego. We pride ourselves in our location and great service. Our complimentary airport shuttle allows for an even easier arrival for your next stay with us. We look forward to welcoming you back to the Westin. Remain Well, Alyssa Turowski General Manager More 

San diego
Top Contributor
61 reviews 61 reviews
33 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 1 week ago

Let me start by describing this property as both a Starwood and westin mistake. Customer disservice begins when you arrive and ends with the worst Westin has to offer. You can be surprised by sharing elevators with the homeless outside. I do not think old shorts with holes in them and mismatched shoes the infamous reebok workout rental. Hotel security... More 

Was this review helpful? Yes
Alyssa T, General Manager at The Westin San Diego, responded to this review

Webpuccino, Not a review we are accustomed to receiving and it is not reflective of our historical service results. The Westin San Diego is consistently rated within the top 25 Westin’s, as it pertains to service, cleanliness and conditions. It is unfortunate we were unable to connect with you while you were on property to discuss your disappointments and work... More 

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