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Courtyard Tupelo

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1320 North Gloster Street, Tupelo, MS 38804
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Courtyard Tupelo
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Courtyard Tupelo
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73 reviews from our community

Traveler rating
    31
    20
    15
    4
    3
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19
18
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Memphis, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We made an unexpected overnight stay in Tupelo due to a snowstorm and fortunately we found a room at the Courtyard. The entire staff and GM were so friendly and professional. They made us feel like they genuinely wanted us to have a pleasant experience. The room was clean & comfortable. The facility was well maintained and fresh. If we... More 

Review collected in partnership with this hotel

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear harbortown3, Thank you for sharing your experience at the Courtyard Tupelo. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed at the Marriott 3/14/2015,when we arrived Ms.Teresa was so very nice friendly and professional, I had call to find out where the hotel was when we made it she greeted us with a smile, check us in she even had our room key ready, The room was so very nice and clean the sheets was... More 

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear littlepea23, Thank you for staying with us last week. I was delighted to receive your feedback on your stay. Most importantly, it was nice hearing how Ms. Coral and Ms. Teresa treated you during your time with us. When team members like this are recognized for all of their efforts, it is nice to celebrate your review with them.... More 

Urbana, Illinois
Top Contributor
50 reviews 50 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at the Courtyard during a record-breaking snowstorm. The staff, especially the new manager, Tim Heim, worked hard to make sure everyone was taken care of. Fortunately there is an onsite bistro which served dinner to customers in the hotel. Everything in Tupelo closed, all restaurants and gas stations. The staff was very friendly and efficient. We will plan... More 

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear Joan36806, Thank you for your recent review and for being our guest during the winter storm in Tupelo. That evening has you know, Tupelo got hit hard with its second largest snow fall. Considering the circumstances, the entire team worked hard to ensure that all of our guests were taken care of. Thank you for recognizing all of our... More 

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I recently stayed in Tupelo for business, and actually used my Mariott rewards for both the Courtyard for two nights and the Fairfield Inn two nights. The Courtyard is advertised as a three star property and typically is one of Mariotts better furnishings. This location was typical Courtyard, however maybe time for some updates. The matress was a little worn... More 

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear Adam B, Thank you for taking the time to share your recent experience at the Courtyard Tupelo with us. As a valued guest, your feedback is important to us. I have shared your feedback with the team, along with our sister property the Fairfiled Inn & Suites. Were delighted to hear that you will continue choosing Marriott hotels in... More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Marriott should be ashamed to have their name on this hotel! 5:30 pm check in. Stood at front desk 20 minutes before anyone came to help me. When someone finally did come, he was very polite. Booked a 'suite' because we needed a king sized bed plus another bed. It was advertised as a King bed and sofa bed. What... More 

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear Queenbee777, Thank you for taking the time to share your recent experience at the Courtyard Tupelo with us. As a valued guest, I was disappointed to hear about your experience at the hote. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. As you and I discussed last week,... More 

USA
Top Contributor
73 reviews 73 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I try to stay at this hotel whenever I am in the area. I generally win the room from Priceline. The room this time was great as usual, but the bed linens are very thin and I did not see a blanket in the room. Because the linens are so thin, I had a hard time staying sleep. With thin... More 

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear beachtraveller2009, Thank you for choosing the Courtyard Tupelo for your recent visit. We appreciate your patronage. I was dissappointed to learn of your experiences during your stay. Exceeding our guests needs, delivering a quality product and providing excellent guest service are all key elements of our business. I have met with our leadership team to discuss your concerns and... More 

Desha,Ar.
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2015

Stayed 2 nights..check in with my reservation took a bit, but got what I needed. Beds are nice, rooms clean, quiet. Staff at desk helpful & pleasant. Kitchen worker in the a.m. asked what brought us to Tupelo, told her to see Elvis Birthplace & Museum..she says.."you gonna walk in & walk right out"..wasn't real encouraging to someone who drove... More 

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear Wendy W, Thank you for taking the time to share your recent experience at the Courtyard Tupelo with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very... More 

McDonough, Georgia, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 30, 2014

We were told when checking in that breakfast was served between 6a and 10a. We got to the hotel late at night, so we slept in a bit. When arriving downstairs to get breakfast we were told they stopped serving and closed the kitchen because no one had come down. I found out later the hotel manager told them to... More 

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear Stephanie W, Thank you for taking the time to contact us regarding your recent stay and for providing your feedback to us. We highly value our guests perceptions of their experience here, whether positive or negative. It is only through receiving candid observations from our guests like yourself, that we can achieve our objective of providing the best hospitality... More 

Douglasville, Georgia, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 15, 2014

I stayed at this hotel recently and had a very good experience. The staff was friendly and professional. The hotel is in very good condition and is kept very well. Housekeeping forgot to clean my room but the manager took care. I would definitely stay here again...

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear mosbym, Thank you for chosing the Courtyard Tupelo as your preferred hotel during your visit to the area. the entire team and I were delighted to have you as our guest. I will be sure to share your comments with them in our daily morning meeting. Although I was dissappointed to learn of your exprience with housekeeping, I am... More 

Alpharetta, Georgia
Contributor
17 reviews 17 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 9, 2014

My wife and I travel to Tupelo 1-2 times a year to see her parents and spend the weekend. We usually stay at this hotel or the Holiday Inn Express directly next to it, but we've been at the Courtyard for our last two visits. It’s always clean, has good-sized rooms, and the staff is courteous and helpful. The hotel... More 

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Tim H, General Manager at Courtyard Tupelo, responded to this review

Dear Amex Traveler, Thank you for choosing Courtyard by Marriott as your destination of choice during your recent visit Tupelo. The staff and I were delighted to learn of your experience here at the hotel. Our Bistro team is currently working on rolling out our new menu for 2015. You will find a lot of new offerings on the menu.... More 

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