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Colonnade Hotel

4.0 of 5 120 Huntington Avenue, Back Bay, Boston, MA 02116-5730
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Certificate of Excellence 2014
Colonnade Hotel
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Colonnade Hotel
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1,995 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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perth
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment you stepped out of the cab you were under their spell. Bags were taken up to your room. Reception is faultless and nothing is problem for them, very attentive, professional and courteous. the special treat of HOT chai tea available free at reception was looked forward to when walking if from a cold winters day sightseeing. Jo's... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW

Norman is an a whole other level when it comes to customer service. Absolutely amazing. He was extremely helpful in enabling me to get some packages to FedEx after a meeting, including driving me there! Where does that happen?! He is a total gentleman and very worldly. The Colonnade is very fortunate to have him on staff. He certainly made... More 

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Norwell, Massachusetts, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I have been coming to the Colonnade for 5 years at this time of year for a regional health care conference. Everyone attending loves this hotel for location, conference services, restaurant, attention to detail and customer, customer, customer service. Obviously the hotel staff enjoy their work which is I am sure reflective of the management. Norman is a true joy... More 

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West Chester, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

At the last minute, I needed to cover a conference for a colleague at the Colonnade. I called and made my reservation on my way to the airport. John Paul was extremely accommodating with the process of my reservation along with a pretty decent rate. The BrasserieJo restaurant food was excellent. Try the Short Rib entree (it's a meal in... More 

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

I have no complaints: a very positive experience and a clean, quiet room with very friendly staff. I've stayed in rooms that were bigger and with 2 kids that would be the only thing I'd change...we were sort of jam-packed especially when you take the 6+ pillows off the beds to get to sleep! They took up valuable real estate!... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel was clean, staff was friendly and helpful. The location is excellent. We purchased trolly tickets and road for 2 days to all of Boston. Well worth the price! The concierge had great information and suggestions for things to do and even booked reservations for us. Top of the hub in the prudential building had a nice reasonable menu... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at the Colonnade the 14th for my birthday, and it was (not surprisingly) a wonderful stay. We checked in a bit before six, and Matt the manager was friendly and courteous to say the least. He noted it was my birthday, asked what we would be doing, and asked if we needed any dinner recommendations.... More 

Was this review helpful? Yes 2
Illinois
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The Colonnade hotel has everything I look for as a business traveller but would also make an excellent romantic getaway (1) firm but not too firm bed and feather pillows (2) good service-- supplied a blanket instead of comforter for me (3) excellent restaraunt--food VERY well prepared and delicious (4) spotlessly clean and well maintained (5) low/no AC/heating noise (6)... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I had the good fortune to stay at the Colonnade while attending a class in Boston. It met every need I was looking for in a hotel. Convenient location, walking access to services and location on the T line to get around the city. Friendly staff, comfortable and functional room made for a very enjoyable stay.

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ColonnadeBoston, Manager at Colonnade Hotel, responded to this review

Thank you for commenting positively about our friendly staff, functional guest rooms and ideal location. We're very grateful for your positive review and look forward to welcoming you back to The Colonnade Hotel on your next Boston visit. More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

As I am coming out of a conference room, looking confused, I spotted an employee and asked "can you please tell me where the restrooms are?" He answered, then added, "instead of you having to ask, I should have asked 'How may I serve you today?'" Wow! I came to find out that employee was named Norman. And for that... More 

Was this review helpful? Yes
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review

It was very kind of you to mention the positive interactions that you had with our staff member. Our goal is to provide genuine hospitality and we're thrilled that you experienced memorable service. We hope to welcome you back to The Colonnade Hotel soon and often. More 

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Additional Information about Colonnade Hotel

Address: 120 Huntington Avenue, Back Bay, Boston, MA 02116-5730
Phone Number:
Location: United States > Massachusetts > Boston > Back Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Colonnade Hotel 4*
Number of rooms: 285
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Also Known As:
Colonnade Hotel Boston
Hotel Style:
#10 Business Hotel in Boston
#11 Luxury Hotel in Boston
#12 Family Hotel in Boston
#14 Romantic Hotel in Boston

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