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Marriott's Custom House

3.5 of 5 3 McKinley Square, Boston, MA 02109
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Marriott's Custom House
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Marriott's Custom House
Marriott's Custom House
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529 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Its pricey, but well worth the cost of admission. Located in the heart of Boston (Birth place of the American Revolution), it is close to all the sightseeing stuff. Its historical value is phenomenal and the view from the observation deck surpasses that! We did all the tourist stuff: Bunker Hill, site of the Boston Massacre and Boston Tea Party,... More 

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Worcester, Massachusetts
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Custom House December 13th and enjoyed every moment. We had a Christmas party to attend in the area and we are very happy we could stay at this hotel once again. If you want to park you car and enjoy the North End, Faneuil Hall, shopping and fun night life in Boston this is the place... More 

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Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for an anniversary celebration. The room could not have been better. A small suite with kitchenette, sitting dining room and separate bath and bedroom. The staff were friendly and the room was extremely comfortable. We invited a small group of friends to celebrate with food delivered by local restaurants. Then went to the upper floors where there is... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the TripAdvisor review of your visit to Marriott's Custom House! It is thrilling to learn you chose to celebrate your anniversary with us and we are glad you enjoyed your stay due to the hospitable associates and comfortable villa. We hope to see you again soon! More 

Lynnfield, Massachusetts
Top Contributor
83 reviews 83 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

What better place to stay in any travel locale, but one that is in the middle and in walking distance of most what one needs and wants? The Custom House is TRES comfortable and is in the center of the action. The beds make one feel like you are on a cloud; the layout of the the rooms are commodious... More 

Was this review helpful? Yes 1
Fullerton, California
Top Contributor
93 reviews 93 reviews
22 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Custom House is a Marriott time share and as all Marriott "Vacation Destination Hotels" are available to the public based on inventory availability. This is a historical building, built in the 1800's so it is different from most Marriott time shares (I own two). Just about all the rooms are cookie cutters, nice size living room and king size... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hello Michael and thank you for your TripAdvisor review of your recent stay! It is exciting to learn you both enjoyed your time at the resort as a result of the spacious villa and amenities such as the gym. We appreciate you singling out Crystal for having provided excellent service and have shared your kind words with her manager. We... More 

Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our vacation to Boston was the first time my wife and I spent any time there. We are from Atlanta, GA and found their hospitality, friendliness and attention to details outstanding. The entire facility was always clean, neat and inviting. The suites were very good and had excellent views of the waterfront and the surrounding historic area. we will always... More 

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Mechanicsburg
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room on the 2nd floor was perfect. This was a two story villa and added romance to an already fantastic room. You just can't beat this location, especially if you are in Boston for some sight seeing. Barb at the front desk was always very helpful and everone on staff was terrific. We had a great stay!

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Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I swapped my timeshare to stay here in Boston. Positives - bed was very comfortable, plenty of hot water, can't beat the downtown location, loved the architecture, observation tower and pool table, walked almost everywhere and a subway station (the T) was very close. They have a couple wonderful, helpful Concierges. Negatives - kitchenette is so small you really can't... More 

Was this review helpful? Yes 1
Sofia, Bulgaria
Top Contributor
193 reviews 193 reviews
29 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is absolutely gorgeous, located in the mesmerizing old custom house building in the very heart of Boston. It has everything I expect from a top class inner city hotel, the suites we had are spacious, tastefully decorated and are the definition of cleanliness. The front desk service is professional and welcoming. The view from the top of the... More 

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San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I never expected to get the best room when booking through AARP. But my stoicism didn't pay off - I had to move to an upper floor. I spent the first night on the first floor. At first I thought I was hearing airplanes taking off (the airport is just a few minutes away), but later I figured the sound... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review of your stay, Jaime! It is fantastic to learn you found the villa both spacious and comfortable. Hopefully we will have the opportunity to greet you on a future visit to Boston at Marriott's Custom House! More 

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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Marriott's Custom House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott
Hotel Style:
#11 Romantic Hotel in Boston
#11 Family Hotel in Boston
#26 Business Hotel in Boston

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