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Marriott's Custom House

#10 of 81 Hotels in Boston
Certificate of Excellence
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3 McKinley Square, Boston, MA 02109
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582 Reviews from our TripAdvisor Community

Traveler rating
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    151
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Top Contributor
57 reviews 57 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 3 days for our 30th anniversary at the Custom House. Would rate this as one of the best Marriott's that we have stayed at. I need to start out with recognizing Bonnie and Karen at the concierge desk. They were both terrific and added greatly to our trip. They really know Boston and are so helpful. I also... More 

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Kingston, New Hampshire
Contributor
11 reviews 11 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overlooking Faneuil Hall across the st from the Aquarium and short walk to the North End. It is the original Boston custom house with the original clock in the tower. The room was clean and efficient with a small fridge, sink and glassware. Laundry is offered in the game room and everyone was very friendly. Parking was easy but costs... More 

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Cleveland, Ohio
Contributor
20 reviews 20 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I came here for a weekend with my dad to visit Boston, I had never been and it was his first time there in many years. This hotel was great! The views were spectacular and it's always a plus when you have an observation deck in your hotel with a game room at the top. Also, guests get priority over... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your five-star review of Marriott’s Custom House! We are happy to hear that the location to historic sites made for a great stay in Boston! We look forward to seeing you and your father enjoying the view from the observation deck during your next trip to Massachusetts! More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I pulled my kids out of school a few days before spring break so we could go to Boston. We stayed at the Marriott Custom House and it was the perfect location in the city. It was central to everything. We got off the subway from the airport and just as people had said, the hotel was just across the... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott’s Custom House, Elvira! We are delighted that you were able to find an activity for every age at the resort. We look forward to seeing your family again soon in Boston! More 

New Jersey
Top Contributor
264 reviews 264 reviews
31 hotel reviews
273 helpful votes 273 helpful votes
4 of 5 stars Reviewed 1 week ago

Marriott Custom House perfect place. The large 2 room units are a little dated but very very clean and offer delicious beds! The top floor is the highlight whether it's day or night it's just beautiful and breathtaking you can see forever.loved the in house music in the evenings is really perfect for a little getaway from your room. Staff... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your review of Marriott’s Custom House! We are glad the associates were accommodating and that you had some time to enjoy the beautiful view. We look forward to seeing you enjoying the sites on your next trip to Boston! More 

Oak Ridge, Tennessee
Top Contributor
61 reviews 61 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this lovely hotel three nights. In the heart of downtown it is convenient to most anything you want to see or do in Boston. Walking distance to most places and subway connections beyond that. Clean and well maintained. Comfy bed and great wifi. Rooms are typically suites and ours had a great view of the harbor. The... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott’s Custom House. We are happy to hear that the convenience of the resort made for a great location by great sightseeing locations. We hope to see you again at Custom House! More 

Tucson
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Combine a beautifully decorated residential hotel, an iconic historic building, location, location, location and you have Boston at it's best. I stay here every year and highly recommend it. Buy yourself some fresh flowers for your suite and you feel like your living high metro style.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the TripAdvisor review and great photos! We are glad you enjoyed your time with us in Boston and look forward to seeing you again soon! More 

Stratham, New Hampshire, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great history and location, Outside is dirty on the grounds, Maid service was a bit lacking but do not believe it to be typical. Lots to do and see in the immediate area. Next door to Fanuel Hall Market Place, Near Aquarium and close to Commons.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review, Michael! We are glad you had a great visit and appreciate your feedback on the housekeeping service. We look forward to seeing you again at Marriott's Custom House! More 

Amelia Island
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived early for our timeshare week in Boston. We could have gotten into a room but the Front Desk had reserved a special room for us as "owners", so we waited. Luggage into storage and while doing this the concierge who we've used for years gets up hugs us with a "Welcome Home". It feels like home to us.... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review! We are pleased to hear you enjoyed your most recent stay at Marriott's Custom House. It is always a pleasure to welcome you home! More 

Senior Contributor
30 reviews 30 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a wonderful hotel to stay in when visiting Boston. It is located adjacent to Faneuil Hall and across the plaza from the waterfront and the Aquarium. We rented a one bedroom with a small living room and kitchenette. On 5 rooms on each floor. Room was well appointed with a large bathroom and a round kitchen table. Couldn't... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review, Edward! We are pleased to hear your family had a great visit this month at Marriott's Custom House. We look forward to your next stay with us in Boston! More 

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