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Marriott's Custom House

3.5 of 5 3 McKinley Square, Boston, MA 02109
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Marriott's Custom House
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Marriott's Custom House
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508 reviews from our community

Traveler rating
    338
    136
    10
    12
    12
See reviews for
201
152
14
43
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

How fun to stay at such a historic location! Barbara at the Front Desk was most accommodating and friendly as well as everyone else. We thoroughly enjoyed the view from the 26th floor observation deck. I enjoyed watching the sunrise. The location is perfect; easy walking distance to the waterfront, and historic sights and restaurants.

Was this review helpful? Yes 1
Jarrettsville, Maryland
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

21 ladies on a long weekend had the perfect stay here. Can't say enough about the service, quality of the rooms, views from the tower, location, location ,location...within easy walking of shopping, tours, history, bars, restaurants. The staff could not have been more helpful even helping us with photo shoots. We took advantage of the wine reception, films and cocktail... More

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We are glad you chose Marriott's Custom House for your getaway in Boston! Thank you for your kind words and sharing your experience with fellow travelers. Please visit us again the next time you are in Boston! More

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Top notch Marriott. Great for a one night or extended stay near Quincy Market/Fanueil Hall/waterfront. Park the car and enjoy the hop-on hop-off tour buses nearby or MBTA to make your rounds, either as a first-time to town visitor or a local, sampling a few of the entertainment, dinner, or sightseeing options. A must see is the open air balcony... More

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House. We are pleased you enjoyed your stay with us in Boston and hope you will return soon! More

Boston, Massachusetts
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here with my boyfriend for a special staycation weekened (since I live in Boston). We had a great time. The service was exceptional. We had amazing views from our room and enjoyed our stay very much. The Custom House is a great Boston location and you can walk or jump on the T to get to anything. While... More

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Jacksonville, Florida, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Checked in on a sunday and really looked forward to a great Mariott. The front desk people were the worst most unprofessional people I've ever experienced. Felt like we were not welcome as renters not owners. Bellman took tip and we had to bring luggege in from parking lot and upstairs. Asked concierge some dinner advice at 530 and was... More

Was this review helpful? Yes 1
Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for visiting Marriott's Custom House. We are disappointed to hear your experience did not exceed your expectations due to service issues. This is not typical of the resort and we would like to personally respond to your concerns. Please email us at customer.care@vacationclub.com with your preferred method of contact and include your TripAdvisor Username. As an alternative, you... More

Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Simply brilliant from start to finish. Building was beautiful staff were amazing so friendly and helpful. Would definitely stay here again in a heartbeat. Activities every night were so much fun. Loved Boston my new favourite state.

Was this review helpful? Yes 1
Yarmouth Port, Massachusetts
Contributor
15 reviews 15 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Terrific views overlooking Boston Harbor. The location is perfect for exploring Boston's NorthEnd and the waterfront. Easy walking distance to Chinatown and the Garden. Every member of the hotel's staff is exceptional.

Was this review helpful? Yes 1
Senior Contributor
24 reviews 24 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Not easy to get into as this is a Vacation Club location. I was able to stay very reasonably off-season (not summertime) and it was great. Must see view from top of building! Great location too - walking distance to nearly everything we did (north end, seaport, downtown, etc).

Was this review helpful? Yes
Albany, Oregon
Top Contributor
130 reviews 130 reviews
23 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I were in Boston recently for a 5-day visit. One was for a business class, one day was for the Patriot's first home game of the season, and the other days were for exploring. This hotel met every standard we set out looking for when we selected where to stay. If you are hiring a car, they... More

Was this review helpful? Yes 3
WashingtonDC
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Had a wonderful stay at the Custom House a couple of years ago - so near to the activities and restaurants in Faneuil Hall and the North End. Also some fabulous seafood restaurants are nearby.Just a short walk to both the Public Gardens for a swan ride and the Boston Common. Hope to get back there soon.

Was this review helpful? Yes 1
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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Number of rooms: 84
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TripAdvisor is proud to partner with Marriott, Expedia, Priceline, Hotels.com, Booking.com, Odigeo and Tingo so you can book your Marriott's Custom House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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