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Marriott's Custom House

#10 of 78 Hotels in Boston
Certificate of Excellence
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3 McKinley Square, Boston, MA 02109
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575 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Combine a beautifully decorated residential hotel, an iconic historic building, location, location, location and you have Boston at it's best. I stay here every year and highly recommend it. Buy yourself some fresh flowers for your suite and you feel like your living high metro style.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the TripAdvisor review and great photos! We are glad you enjoyed your time with us in Boston and look forward to seeing you again soon! More 

Stratham, New Hampshire, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great history and location, Outside is dirty on the grounds, Maid service was a bit lacking but do not believe it to be typical. Lots to do and see in the immediate area. Next door to Fanuel Hall Market Place, Near Aquarium and close to Commons.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review, Michael! We are glad you had a great visit and appreciate your feedback on the housekeeping service. We look forward to seeing you again at Marriott's Custom House! More 

Amelia Island
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We arrived early for our timeshare week in Boston. We could have gotten into a room but the Front Desk had reserved a special room for us as "owners", so we waited. Luggage into storage and while doing this the concierge who we've used for years gets up hugs us with a "Welcome Home". It feels like home to us.... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review! We are pleased to hear you enjoyed your most recent stay at Marriott's Custom House. It is always a pleasure to welcome you home! More 

Senior Contributor
30 reviews 30 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a wonderful hotel to stay in when visiting Boston. It is located adjacent to Faneuil Hall and across the plaza from the waterfront and the Aquarium. We rented a one bedroom with a small living room and kitchenette. On 5 rooms on each floor. Room was well appointed with a large bathroom and a round kitchen table. Couldn't... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review, Edward! We are pleased to hear your family had a great visit this month at Marriott's Custom House. We look forward to your next stay with us in Boston! More 

Watsonville
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Amazing views of the harbor! Comfortable beds and little kitchenettes. Perfect base for exploring all of downtown Boston. Easy airport to hotel on the subway, 10 minutes and only $2.65 each. Super helpful and friendly staff!

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the review, Jeff! We hope to host you again soon at Marriott's Custom House! More 

Bigfork, Montana
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We think this is by far the best location in the city! Great historic building which is near Quincy Market, Faneuil Hall, Boston Aquarium, Duck Tours, the Trolley, the North End, Freedom Trail, etc. etc. etc. Rooms are spacious and light, there's a gym, game room, movie room, live entertainment, and a bar. Unlike most other Marriott timeshares we've stayed... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We are glad you stayed here, too! Thank you for your review and we look forward to hosting you again at Marriott's Custom House! More 

Lakewood, Ohio
Contributor
19 reviews 19 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was such a cool property and in a great location too. Additionally, any staff encounters we had from the front desk, the housekeeping staff, and the bartender, were all great. Everyone was very friendly. We stayed here for two nights in May on the 18th floor. The view was great and the rooms were well-kept. Unfortunately, we missed the... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your five-star review of Marriott's Custom House! We are pleased you enjoyed your visit and the beautiful building. we look forward to hosting you again soon! More 

Ingersoll, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here with my family for the Boston Marathon. This is one ritzy hotel! The clock tower building is so nifty, and the observation deck is amazing. Check in was fast and efficient! Super clean, everywhere! Free fast wifi everywhere in the hotel. The gym was AWESOME. Great machines! Lots of exercise balls, weights, and everything! Museum on the 1st... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the TripAdvisor love! We appreciate your kind words and look forward to your next trip to Boston! More 

Trinidad
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 5 nights in April and while the weather didn't cooperate, staying here was a joy!! The staff was welcoming and helpful. Special mention of Kathleen, who checked us in, Bonnie, for fabulous eating recommendations and directions, and Matt, the activities director, who seems to be a jack-of-all trades. The hotel is historic and beautiful. A 19th... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We can't wait to have you back, Ninette! Thank you for your review of Marriott's Custom House! More 

Flower Mound, Texas
Top Contributor
58 reviews 58 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Marriott had everything you could possibly want. It had a separate living room, a small kitchenette with a full size coffee maker ( no Kuerig cups, thank you) and a fridge , a little sink. The staff were very friendly and helpful and very centrally located for site seeing.

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for sharing your feedback on TripAdvisor! We are happy to hear you had everything you wanted in a resort while staying at Marriott's Custom House. We look forward to your return! More 

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