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Marriott's Custom House

#9 of 82 Hotels in Boston
Certificate of Excellence
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3 McKinley Square, Boston, MA 02109
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Marriott's Custom House
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598 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gold Coast, Australia
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel is in a absolutely great location. Staff is VERY helpful and friendly. The rooms are absolutely massive wit great views. The hotel is close to everything and you even have access to a free washer and dryer.

Was this review helpful? Yes 1
Winnipeg, Canada
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Spacious room with great amenities of kitchenette, great lighting, 15th floor corner, ask for this --had both a harbour view and a city view. Lots of fluffy towels, great staff, pleasant concierges, nice workout room. Complimentary laundry. Two things which lost the fifth star: observation deck was closed for repair, which wasn't mentioned when we booked, disappointing , and final... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are happy to hear the view from your villa was ones to see during your time in Boston. We look forward to having you again at Custom House! More 

Montreal, Canada
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The highlight of the hotel is the fantastic view that you have from tour room. A one bedroom apartment, a bit tight, but the history of this venue compensate for the pack of space. OK for 2, morte than that worldwide be difficult. We had trouble with the AC. Too hot or to cold. Lack of control with the thermostat.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House, Robert! We are happy to hear you enjoyed taking in the view of Boston from Marriott's Custom House during your stay. We look forward to having you for another wonderful getaway in Historic Boston! More 

florida
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago

we had a corner villa,room 1702, with great views of the harbor and north end. room was spacious and neat and clean. front desk staff very helpful.valet parking at front entrance(my car was parked right in front of entrance) short walk to waterfront,quincy market and north end-mikes pastry and modern.hit both.10 minute walk. the views were great.could see everything on... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are happy you enjoyed the views of Boston from your well-appointed villa. We look forward to having you for more sightseeing soon at Custom House! More 

Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Marriott's Custom House is "the" place to stay in Boston. It is centrally located and near an easy-to-use subway station. The hotel and it's staff could not be better. The amenities in the hotel are what I always expect from a five-star hotel

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your five-star review, Avis! We are glad Marriott's Custom House amenities and location to local attractions made for a fun and convenient stay in Boston. We look forward to having you again soon at Custom House! More 

Chicago, Illinois
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Absolutely fantastic hotel. The rooms were gorgeous with a separate bedroom and comfortable living room with a pullout if need be. The beds and pillows extremely comfortable and high end bedding. Beautiful hotel with a 360 degree viewing deck for guests only! When we called the hotel/timeshare to book they were sold out, but we googled it and found a... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your five-star review of Marriott's Custom House! We are happy to hear your well-appointed, spacious villa made for a great spot to return to after a day sightseeing in Boston. We hope to see you taking in the view from the observation deck soon at Custom House! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel knows the meaning of hospitality. What a great decision to stay here! The rooms are much #grander" and much more spacious than on the website. Great location, comfy beds, quiet rooms, and beautiful view of the city from giant windows. We'll be back!

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your five-star review of Marriott's Custom House, Sarah! We are delighted your villa with a view exceeded your expectations during your stay. We look forward to having you for another beautiful city view in Boston! More 

Bronx, New York
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just spent a weekend here and we had a comfortable and delightful stay. The one bedroom was clean and nicely appointed. Location was fabulous! Minutes from main attractions, (Faneuil Hall, Quincy Market, The Wharf). A 24 hour convenience store just steps away from the entrance. Natalie, at the front desk, accommodated us with a Harbor View apartment (1803), what a... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your five-star review of Marriott's Custom House! It is great to hear the location of the resort to Boston's main sightseeing was perfect for exploring the city. We look forward to having you again at Custom House! More 

Chicago, Illinois
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First of all, the renovation of this property is incredible. I lived in Boston over twenty years ago and this property was vacant. The renovation has repurposed it into a vibrant and ideal place to stay. This historic building (http://www.celebrateboston.com/architecture/custom-house.htm) is near most of the places you would want to see during your trip to Boston. Faneuil Hall, Quincy Market,... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are glad your villa and the customer service you received at the resort helped to meet your expectations during your stay. We hope you come see the sites with us again soon at Custom House! More 

San Francisco
Level Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This property is a time-share facility. We have stayed here a number of times and have always found it relaxing and convenient. Accommodations: The one bedroom suite (villa) was clean and comfortable. Noises from the street, adjacent rooms and hallways were minimal; especially if you are above the 10th floor (street noise can echo between the buildings on the lower... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your five-star review of Marriott's Custom House! We are delighted you enjoyed taking in the amazing sites around Boston during your stay at the resort. We hope to have you for a 360 view of the city again at Custom House! More 

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