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Marriott's Custom House

#11 of 82 Hotels in Boston
Certificate of Excellence
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3 McKinley Square, Boston, MA 02109
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644 Reviews from our TripAdvisor Community

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Boston
Level Contributor
409 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed 1 week ago

As a vacation property, the rooms are larger and well equipped suites. While renovations are going-on to a slightly more modern look, we found the rooms with double window seals were very quiet and the only inconvenience was the elevator access, shared with the construction crews, since the building has only two small elevators fitted to this narrow tower with... More 

Helpful?
1 Thank tremm298
Mustapha B, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your positive review! We are glad your stay at Marriott’s Custom House was wonderful, and thank for the feedback about the elevator access. We look forward to hosting you again on your next trip to Boston! More 

Washington, DC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Two rooms over Christmas Holidays--just short of a week's stay. As a Marriott Platinum "Elite," I've had the pleasure of lodging in Marriotts, world-wide, and Marriott's Custom House is the best of them all, in my opinion. Front desk staff is second to none: Natalie (the chief); Kathleen; Christine; and Sean. And Ayoub must rank as the best head valet... More 

Helpful?
Thank Clark H
Saratoga Springs
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We wholeheartedly agree with the previous reviews from Custom House Guests. The location is outstanding; General Manager Willie Nagda and his entire staff are very warm and welcoming. The public spaces as well as the individual villas are extremely well kept--you get the feeling that you are the first to set foot into them. What it lacks for in "on... More 

Helpful?
1 Thank SaratogaJC
Carver, Massachusetts
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I have worked in the Hotel Business for almost 18 years, I have never stayed at a hotel that had so much Character and so much History behind it. I didn't even book the room because of the hotel but for the spot i wanted to purpose to my GF. The Staff there was extremely helpful helping me set up... More 

Helpful?
Thank Leigh A
Santiago, Chile
Level Contributor
123 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
5 of 5 stars Reviewed January 1, 2016

Pros: • Historic building • Suites ideal for multiple guests • Central Boston location Cons • Compact bathroom • Does not offer typical Elite perks (like all Vacation Clubs) The Marriott Custom House is anything but customary Marriott. The historic building, adjacent to McKinley Square, sets the stage for a charming experience. Once inside, it’s wonderful to see that Marriott... More 

Helpful?
1 Thank scl44
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 28, 2015

Great Hotel, Great Location, Extremely friendly people that work there especially Karen the lady in Concierge. Everything is walking distance away from the hotel. Overall, a great place to stay. I highly recommend it!

Helpful?
Thank Dan N
Greenville, South Carolina
Level Contributor
177 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed December 26, 2015

Gorgeous hotel - lots of history - huge suite. Not exactly quiet - we were on the 9th floor facing the harbor & you could hear the noise of the city, but it wasn't bad. The rain on the windows was nice. They had just reopened the observation deck - you can't beat the views from there! No restaurant in... More 

Helpful?
1 Thank Karen R
Santa Rosa Beach, Florida
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 17, 2015

Great place to stay in Boston, in the middle of everything. Walking distance to the Liberty Trail, Paul Revere's house, the harbor, and other historic sites. The room was great with an adequate kitchen/living area and separate bedroom. Views from the room on the 10th floor were amazing. The staff from the front desk personnel to the concierge were professional... More 

Helpful?
1 Thank Jdhopson
Gorham, Maine
Level Contributor
84 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

Had a nice weekend in Boston with my wife. Christmas shopping trip. It was great that our room overlooked the big tree at Faneuil Hall Marketplace. Being a Vactionclub Owner, this property does not have the facilities that large resorts do, but it is a fun, historic property. As mentioned by others, the HVAC is a bit tricky. With the... More 

Helpful?
Thank cornbread35
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

It's wonderful to hear you enjoyed your visit to Marriott's Custom House! Thank you for your TripAdvisor review and we look forward to your next stay. More 

Montreal, Canada
Level Contributor
6 reviews
4 of 5 stars Reviewed December 3, 2015

Staying at the Marriott as a MVC owner. The place will completely be renovated in a couple of months and it still is in good shape, I've had much worse experiences with Marriott hotels and clubs. Staff is top notch, the heat control is annoying as being a motion detection based system. If you don't move it will revert to... More 

Helpful?
Thank Guy B
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review, Guy. We are pleased you enjoyed your trip this month to Custom House and we look forward to your return. More 

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Staying in Downtown

Neighborhood Profile
Downtown
The largest area of the city, Downtown is rich with historical and iconic sites in Boston. Stroll through one of Boston’s most famous green spaces, the Boston Public Gardens, check out and make way for duckling statues, picnic under a beautiful tree overlooking the pond, and walk over the iconic footbridge where, during summer time, you will catch a swan boat toting children and eager tourists through the pond. Have your camera ready to capture its peaceful beauty in the middle of a bustling city. Continue on through the Gardens and take in some open green space at the Boston Common, where you can spend time throwing a frisbee, sitting on a park bench, or, in the winter time, skating on the frog pond. Head north from the end of the Common to see the golden dome of the State House, and travel through government center to Quincy Market and Faneuil Hall, both a historic and popular destination worth a quick visit for a first time to Boston. Head to Long Wharf to visit the Aquarium, or catch a boat to Charlestown or even Cape Cod.
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