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All 77 Boston hotels

Marriott's Custom House

3.5 of 5 Resort   |   3 McKinley Square, Boston, MA 02109
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93%
Ranked #13 of 77 hotels in Boston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Lindasue06 Atlanta, Georgia
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474 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
Atlanta, Georgia
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Custom House was a fantastic choice for our 3 day stay in Boston. It was within walking distance from nearly everything we wanted to see while there. The villas were roomy and the views from the observation deck were outstanding. The clock tower made it easy to locate and use as a landmark while wandering the city.

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Los Angeles
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Things I loved about Marriott's Custom House: The staff! I'm riding down the elevator with a housekeeper not from my floor. She wishes me a good morning and asks if I need anything. If so, she will tell my floor's housekeeper. Reading alone in the activities room early one morning and a janitor comes in to vacuum. I offer to... More

Was this review helpful? Yes 3
Westerly, Rhode Island
Contributor
17 reviews 17 reviews
17 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

Decided on a summer staycation in Boston this year and was really glad with our decision to stay at the Marriott Custom House. Just like the other reviewers on here, we had a great experience with the hotel and staff which contributed largely to a wonderful trip. The location of this timeshare/hotel cannot be beat. You are walking distance away... More

Was this review helpful? Yes 3
Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

We are glad to hear your staycation was a success at Marriott's Custom House! Thank you for your TripAdvisor review and beautiful trip photo. We hope to see you again soon! More

atlanta,ga.
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband, son and I recently stayed for 3 nights at the Custom House. I would say it was one of the most comfortable hotels I have stayed out. The villa is so spacious with everything you would need including a microwave and mini fridge. We were very tired our first night upon arrival and really didn't want to go... More

Was this review helpful? Yes 1
phila pa
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 days for NEU graduation....perfect location,beautiful hotel,friendly and helpful staff! Asked for a high floor and enjoyed the view of the city! Rooms are comfortable and kitchenettes come in handy !

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Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your five-star review! We are happy to learn Marriott's Custom House was able to accommodate your requests during your stay in Boston. We appreciate your feedback and look forward to your next stay! More

Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Marriott's Custom House most recently August of 2013 for my pre-wedding celebration with friends and family. The staff at the front desk esp Kathleen and Collin went above and beyond to put myself and my party at the top floor with the best view of Boston I have ever seen. Room was spacious, clean, and comfortable... More

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Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your five-star TripAdvisor review! We are happy you enjoyed yourself with your friends and family at Marriott’s Custom House. We also enjoy the photos you shared and invite you to post them on our Facebook page. Thank you again for your review and we hope to see you again on your next trip to Boston! More

Detroit
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family booked 3 rooms at the Custom House and truly enjoyed our stay. The central lobby looks up to a dome in the ceiling and is very picturesque. The vibe is very old Boston, which we liked. There's a game room, free laundry, a kids play room and a neat observation deck, which we had no trouble accessing at... More

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Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your five-star review! We are happy to hear your family had a wonderful experience at Marriott’s Custom House and look forward to hosting you again soon! More

Greenville, South Carolina
Top Contributor
134 reviews 134 reviews
51 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First, I booked here for 2 nights several months ago - then I received an email confirmation from Marriott stating the hotel was set for refurbishment and the observation deck would be closed and there would be scaffolding on the outside from June through Oct. So I changed to the Marriott Long Wharf a block or two away. When we... More

Was this review helpful? Yes 2
Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review. We apologize for your inconvenience regarding Marriott’s Custom House observation deck and the incorrect information regarding the construction. Our Customer Care team would like to learn more about your experience and we invite you to contact them at customer.care@vacationclub.com or by calling at 1-800-860-9384. Thank you again for your review and for being a... More

Tampa, Florida
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
226 helpful votes 226 helpful votes
4 of 5 stars Reviewed June 17, 2014

Early June stay with our 5 and 3 year olds and were very impressed with Marriott Custom House. Excellent location - walking distance to Quincy Market and other restaurants nearby. Also next to Aquarium T stop and the NE Aquarium where you can get the famous Duck tour and other adventures. Honestly, all you could want was all right there.... More

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Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your visiting Marriott’s Custom House! We are happy to hear your family enjoyed the observation deck and playroom on the 20th floor. Thank you again for your review and we look forward to seeing you again soon! More

Boston, Massachusetts
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 16, 2014

I finally went to this amazing observation deck at this hotel. They have a 2 pm and 6pm trip to the deck. Please call ahead to make sure it is open (sometime closed for wind, cold, etc.). Amazing view of the Boston skyline and the rest of the greater Boston area, including Bunker Hill Monument, Zakim Bridge, etc. This is... More

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Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review of Marriott’s Custom House Resort. The Observation deck has an amazing view and we are glad you enjoyed it. We hope next time you are able to stay! More

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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style
#10 Family Hotel in Boston #15 Romantic Hotel in Boston #26 Business Hotel in Boston
Hotel Class
Official Description (provided by the hotel)
Marriott's Custom House is located in the heart of historic Downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with King Sized Beds with Sofabeds. The Resort offers modern day amenities, such as Free Wi-Fi Internet Access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
Number of rooms
84

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