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Marriott's Custom House

#10 of 77 Hotels in Boston
Certificate of Excellence
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3 McKinley Square, Boston, MA 02109
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Marriott's Custom House
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565 reviews from our community

Traveler rating
    384
    146
    11
    12
    12
See reviews for
218
181
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Our stay was wonderful, the concierge was so helpful, all the staff was fantastic. The views are great, lovely historic building. We already booked the same week next year!! The hotel is next to the harbor, Fanueil Hall, a pleasant walk to many historic sites and great bars and restaurants.

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Sydney, Australia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

The location is easy to get to, from the airport it is the second stop on the subway "Aquarium station" and then when you get out the elevators, the Marriott is right there. It is opposite Quincy Market and the Aquarium and the other places, you can easily walk too. There are microwaves in the suite and there is a... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We are glad you enjoyed your stay at Marriott's Custom House! Thank you for your TripAdvisor review and we look forward to your next stay! More 

Henderson, Nevada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff made staying here the best experience and from observing the staff interact, it seemed like they were a family. The location was perfect for our needs. The room was great and Karen at the bar was exceptionally friendly and helpful. We definitely will stay here on future visits.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for visiting Marriott's Custom House! We appreciate your kind words and look forward to serving you again! More 

Mill Creek, Washington
Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were absolutely amazed by this property. First, the location is perfect. The Custom House is a landmark building right across from the aquarium, and close to nearly everything people want to visit in Boston. The lobby is unparalleled in my experience: a multi-story space capped by a massive dome. Not as massive as the US capitol, but astonishing nonetheless.... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hi William! Thank you for the five-star feedback on Marriott's Custom House. It is thrilling to know expectations were exceeded throughout your family vacation mentioning the facilities and accommodating associates as highlights. We are sorry to hear you found the bed comfort less than satisfactory and have shared your feedback with the resorts leadership. We thank you for your input... More 

Jacksonvile, FL
Top Contributor
104 reviews 104 reviews
12 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here with a friend in March. The staff was very friendly and helpful. The common areas and our suite were clean. The only issue with the room itself is that the carpet could be replaced. Clean but had many large wrinkles in it which someone could trip on. The location is a block away from Faneuil Hall and... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hello Coleen! Thank you for the five-star review of your getaway to Boston. It is fantastic to find expectations were exceeded on your recent visit with friends because of the service-oriented associates at Marriott's Custom House. We look forward to serving you on future stays. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very historic building. Continental breakfast included was very good, as well as wine reception one of the nights we were there. Normally a place where guests stay for a week, but we stayed only 3 nights.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hi Joseph! Thank you for the five-star TripAdvisor review of your recent family visit to Boston. It is thrilling to see you found your getaway top-notch as a result of the facilities, food quality and activities like the wine reception. We look forward to hosting everyone again at Marriott's Custom House! More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are headed to Boston do yourself a favor and try to book a room in this hotel. We enthusiastically recommend it! Upon arrival we arrived in our rental car. The valet was super friendly. Unfortunately I don't remember his name. All of them were great during our stay so it doesn't really matter. We walked into this historic... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We really appreciate your recommendation, Dennis! Thank you for sharing your review on TripAdvisor and we hope to have the pleasure of hosting you again at Marriott's Custom House! More 

Milan, NH
Contributor
13 reviews 13 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We returned to the Custom House again for our annual couples escape weekend. This place never fails to please. Lovely spacious rooms, great views and gracious staff. It's a perfect location for walking to the Garden, the north End and downtown. Love Eric at the front desk, he is so helpful. We can't wait to go back.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for visiting Marriott's Custom House! We are happy to hear your recent weekend getaway was great. WE look forward to seeing you again soon! More 

Providence, Rhode Island
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 11, 2015

We stayed here on a romantic interlude before my husband left for Japan. It was our first time at this Marriott. It definitely has an old world charm. We had beautiful city views, staff are friendly and room was tight but comfy. Street noise was still audible on the 16th floor, but it IS the city. It's to be expected.... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We are pleased you and your husband enjoyed your stay with us this month! Thank you for your review and we hope to see you again at Marriott's Custom House! More 

Connecticut
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 8, 2015

Our family of four just spent two nights at the Marriott Custom House. It was worth it since we paid with points and we did not need to purchase or use points for two separate rooms. The hotel (timeshare) itself is charming and historic. Rooms were very clean. Bathroom was small and basic. What the others are saying about the... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the review of your recent family getaway to Boston. We are glad you found the villa well-kept and associates service-driven. Next time, please contact customer care at 800-860-9384 and a representative will be happy to add a request for a villa location with perhaps lees noise. We hope to have the privilege of serving you again at... More 

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