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All 77 Boston hotels

Marriott's Custom House

3.5 of 5 Resort   |   3 McKinley Square, Boston, MA 02109
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Ranked #13 of 77 hotels in Boston
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Peggy J Peabody, Massachusetts
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488 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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English first
Toronto, Canada
1 review
1 of 5 stars Reviewed today NEW

Great location. However very poor front desk employees and very poor front desk manager. We were not treated well as loyal Marriott guests. Very confrontational to me and my family. I was shocked. Do yourself a favor and book elsewhere. Trust me don't stay here.

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Peabody, Massachusetts
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This Marriott property is one of my favorites in Boston, the beautiful craftsmanship and history of the building is breathtaking. You will be relieved to find that even though the building is dated, the rooms are very well kept, clean, and comfortable. The staff is very helpful and embraces the reason why I refuse to stay anywhere but Marriott.

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Walnut Creek, CA
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Concierge and desk staff were knowledgeable, courteous, helpful and warm. Our room had a door between our room and the living room, so our kids could sleep on the fold out couch separately from us. They did not find the couch comfortable, so I thought about rating this very good instead of excellent, but it was such an amazing find.... More

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Baltimore, Maryland
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was a fantastic location for us. Right in the center of all of the north side of the city. The room was awesome. We had a 2nd floor, 2 story room. A second set of steps inside the room led to an upper open bedroom. The only problem was that the A/C cant cool the the upper level. The... More

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12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Fantastic to stay in an iconic building. Check out the observation deck and the rotunda. Always easy to find the Clock Tower. Staff were wonderful and location superior for seeing Boston. So close to so many historical locations. Will definitely stay here again.

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Top Contributor
82 reviews 82 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

A beautiful remodel of an old building it is elegant in spite of small rooms. No wasted space plenty of storage and a kitchenette with microwave and and mini fridge. It is hard to get reservations but well worth it and we will stay here again in the future. Great views from room and observation deck. Laundry and ice on... More

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New London, Connecticut, United States
Top Contributor
115 reviews 115 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed overnight at the Marriott's Custom House on August 10. I normally stay at a Marriott, because I am a Marriott Rewards member. This is the first time I've stayed at this hotel, and it won't be the last. My wife and arrived around 1:30 PM, and there was a room already available. Our checkin went... More

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Boston, Massachusetts
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

On 08/10/2014, my friend and I arrived at this beautiful property. The valet parking was reasonably priced and the valet staff was extremely helpful. My friend is a platinum Marriott member and she stays at Marriott hotels whenever she travels. It was our first time at this property. The building itself is a beautifully maintained historic site. It is a... More

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Victoria, Canada
Top Contributor
164 reviews 164 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is ideally located within walking distance to just about anything you might want to do in downtown Boston. The hotel itself is very cool - an old clocktower! It is also a distinct landmark when walking around in town, so you always know where the hotel is. There is an amazing observation deck which gives you a full... More

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here as a family for four nights. We loved this hotel. It was clean, comfortable, with a great location. We stayed in a one bedroom suite which was perfect for a family of four. My husband and I stayed in the bedroom with a super comfortable king size bed. Our children slept in the living area. My son... More

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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Phone Number:
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
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#11 Family Hotel in Boston #12 Romantic Hotel in Boston #23 Business Hotel in Boston
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Official Description (provided by the hotel)
Marriott's Custom House is located in the heart of historic Downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with King Sized Beds with Sofabeds. The Resort offers modern day amenities, such as Free Wi-Fi Internet Access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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