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Marriott's Custom House

#9 of 82 Hotels in Boston
Certificate of Excellence
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3 McKinley Square, Boston, MA 02109
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608 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Laguna Niguel, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arrived on October 31st – Halloween 2014 – Spent a week long vacation in Boston at the Marriott Custom House. Reception was very warm, welcoming and accommodating. We were very pleased with the Marriott Custom House outstanding location, the historical building and our accommodations. We had a one bedroom unit with a fabulous harbor view, kitchenette (small refrigerator and sink),... More 

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EL PASO, TEXAS
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

its a timeshare place but also a hotel pros: villas are nice, 1 separate bedroom, can get some great views, bldg. has an observation deck ( temp.closed rite now) see pics. also friendly staff cons: no swimming pool, not sound proofed very well ( traffic, ships, ppl yelling outside can be heard from the highest floors, But if ur looking... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review! We are pleased you enjoyed your time in Boston while staying at Marriott's Custom House. We hope you will return again soon! More 

Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, close to everything. Spacious rooms with a separate living room & kitchenette. With so many great restaurants nearby, you don't need a full kitchen. Close to Faneuil Hall, Quincy Market, the North end, Aquarium, boat services to the Boston Harbor Islands & more... Love the old building, unfortunately the top deck was closed for renovations and we did... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review, Crystal! We are happy to hear you enjoyed your stay at Marriott's Custom House while visiting Boston. The observation deck will be open again later this year and we do hope you will have a chance to come back to experience it. More 

Merrimack, New Hampshire
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

If you enjoy staying in well maintained historical buildings in the center of historical areas then the old Customs House is for you! This early "skyscraper" in Boston was once one of the many customs houses in every port city in the Colonial United States. Here civil servants collected tariffs on incoming foreign goods to fully fund our fledgling federal... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your five-star review, Wayne! We are delighted you are familiar with the history of the resort's building . We look forward to having you for another wonderful historic vacation again at Marriott's Custom House! More 

D.C. Suburbs
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We loved this place! In Boston for the first time, we could not ask for a better location. Walking distance to just about everything. The building is undergoing renovations but they are being handled extremely well. The room had a great view of the harbor and the staff (and in particular the concierges). We're fantastic. Having kitchenette is a big... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are pleased your well-appointed villa was perfect for enjoying breakfast in and taking in the beautiful view of the harbor. We look forward to having you for your next Boston adventure at Custom House! More 

Boston, Massachusetts
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

An historic building, redone as a Marriott timeshare property. They often offer the rooms to general public as well. It is not a standard hotel, but is a great choice. It's location near the North end and Faneuil Hall ifs very convenient. The property is well maintained, and each room is really an apartment. Very comfortable for a couple, our... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are happy the resort was positively unconventional, with beautiful views of Boston from the observation deck and comfortable accommodations inside the historic building. We look forward to having you again at Custom House! More 

Salmiyah, Kuwait
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the place to stay in Boston. The location is excellent, right off Quincy Market and across the street from the Duck Tours and Aquarium. Everything is walking distance. The rooms are one bedroom suites, which are spacious. The service was excellent, and the hotel is in a historic building which is very beautiful and also give a great... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your five-star review of Marriott's Custom House! It is wonderful to hear you and your family had a great time exploring the local Boston area and the villas were spacious and well-appointed. We look forward to having you all again on your next trip to Boston! More 

Westfield, New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited Boston for July 4th weekend and reserved three night at the Custom House. We loved everything from the staff, location, amenities and architecture. We were a five minute walk to Faneuil Hall, the Freedom Trail, Boston Aquarium, Legal Seafood and many other shops and restaurants. It's less than a ten minute taxi ride from South Station if you... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are pleased you and your family enjoyed exploring historic Boston during your visit on Fourth of July weekend. We look forward to having you for a beautiful view of the city during your next stay at Custom House! More 

Windermere, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Wish I was an owner here... The hotel itself is amazing, rooms have everything you need. The beds are just right and the view from the rooms have fantastic views over Boston. We drove here from Florida and a The Custom house was very easy to find and the valet guys are friendly and helpful. Staff here are the friendliest... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review, Kelly! We are delighted you and your family had a wonderful time sightseeing and enjoying the fiddle players while at the resort. Thanks for the shout out to Karen and Matthew! We look forward to having you again at Marriott's Custom House! More 

Boston, Massachusetts
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the 4th of July in Boston at the Custom's House. The accommodations were beautiful and you couldn't beat the location. It is at the center of everything that is going on during the holiday. Walking distance to waterfront, Faneuil Hall, Freedom Trail and fireworks on the Esplanade. Never moved the car. They also had a bbq for lunch on... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your review, Kathy! We are happy you both were able to celebrate Fourth of July weekend with us in Historic Boston. We look forward to having you for more sightseeing again during your next visit to Marriott's Custom House! More 

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