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All 77 Boston hotels

Marriott's Custom House

3.5 of 5 Resort   |   3 McKinley Square, Boston, MA 02109
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Ranked #12 of 77 hotels in Boston
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
Pat N Cumming, GA
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448 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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English first
Cumming, GA
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

It's like coming home every year. We spend Patriots Day here as many years as we can. The staff is friendly, helpful, welcoming. The sites are clean, comfy, and spacious. The location is phenomenal. You can get anything you want within minutes. I look forward to our next visit as we head to the airport.

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New York City, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

Going on my 11th year staying at this history filled hotel and just love it. We are affectionately called the 5 sisters and stay every fall. The staff are wonderful and all the rooms are beautiful. Friday night wine tasting in the Counting Room is always a must. Great restaurants that are all in walking distance. Great day trips are... More

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Rancho Cucamonga, California
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We had two rooms at the custom house and they both were lovely. I really wanted a harbor view but was unable to get it but Katherine check us in and gave me a room with a small view of the harbor. Bonnie the concierge was so helpful and helped us plan a beautiful day to Rockport on the train.... More

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East Windsor, New Jersey
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

The Marriott Custom House is a hotel with large rooms right in the heart of the city. Most of the rooms come with a living room, bedroom and kitchenette. Due to the building's architecture many of the rooms are different layouts, but basically the same. I don't think I would actually buy into this property as a Vacation Club property.... More

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Watervliet, NY
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Had no idea where to stay. Wanted to be near waterfront, Quincy Market, Faneuil Hall, walking distance of harbour and Boston Opera House, a clean and well-maintained hotel. Was VERY pleased with all aspects of the Custom House. We were in the "heart" of where we wanted to be. Had a nice view, walking distance to Faneuil Hall, Quincy Market,... More

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MVCI_Executive, Customer Care at Marriott's Custom House, responded to this review

Thank you for visiting us at Marriott's Custom House! It is great to hear the resort exceed your expectations on your recent vacation in Boston. Please visit us again and thank you for your review! More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are Marriott Custom House timeshare owners and have stayed at several other Marriott Timeshares and this one spoils you so that you are disappointed in the others. The service here is great. The whole operation is very gracious. There are wonderful activities each day that are usually free. We especially enjoyed the one on the different teas. The scones... More

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New York City, New York
Senior Contributor
32 reviews 32 reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Horrible service first of all. The lady at the front desk was rude, or having a bad day. The check in took 2 hours. We got there are 2pm exhausted from our travels and were able to check in at 4pm because the "room was not ready". The official check in time is 2pm as written on Marriotts website. The... More

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MVCI_Executive, Customer Care at Marriott's Custom House, responded to this review

Hi Kallau, thank you for sharing your feedback about your recent stay. We apologize you did not receive the high level of service Marriott is known for during your check-in experience. We will share your feedback with our front office leadership team and thank you for bringing this to our attention. The check-in time for Marriott Vacation Club resorts is... More

Faringdon, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a superb week here in beautiful Boston, amazing city, everyone was so friendly and welcoming ,helpful. Special mention should go to the two Karens[the concierge and the one who works behind the bar]. Karen the concierges tour of the Custom House is well worth doing, the entertainment that we went to The Wine and Cheese, the Spanish Guitarist and... More

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MELBOURNE
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

big rooms with superb views. Hotel has own observation deck, also has laundry, game room. Rooms are large villas with lounge and small kitchenette inc microwave, toaster, fridge, coffee machine. We asked for a kettle and were provided one. We requested highest floor available and got 23rd floor - the highest floor available. Right near Faneuil market but close enough... More

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Thousand Oaks, California
1 review
5 of 5 stars Reviewed 3 weeks ago

As MVCI owners we stay at a lot of their properties. There is nothing like the Custom House. The history behind the building and the architecture are amazing. There are so many unique rooms to stay in and ours on the 23rd floor had a gorgeous view we could not get enough of. It is a very old building so... More

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MVCI_Executive, Customer Care at Marriott's Custom House, responded to this review

We are thrilled to hear from one of our Marriott Vacation Club owners on Tripadvisor! Your kind words for are associates are appreciated and will be shared with their managers. We look forward to your next stay with us in Boston! More

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Additional Information about Marriott's Custom House

Also Known As:
Marriott`s Custom House Hotel Boston
Marriott`s Custom House Hotel
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott
Address: 3 McKinley Square, Boston, MA 02109
Phone Number:
Location: United States > Massachusetts > Boston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Boston
#11 Family Hotel in Boston
#37 Business Hotel in Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Official Description (provided by the hotel):
Marriott's Custom House is located in the heart of historic Downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with King Sized Beds with Sofabeds. The Resort offers modern day amenities, such as Free Wi-Fi Internet Access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
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