We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Marriott's Custom House

#8 of 82 Hotels in Boston
Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
3 McKinley Square, Boston, MA 02109
Special Offer
FREE Wi-Fi
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Marriott\\
View Map
Add Photo Write a Review

618 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    422
    160
    12
    12
    12
See reviews for
238
207
16
47
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (618)
  • Mar-May only
    (163)
  • Jun-Aug only
    (200)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (124)
All months
Altamont, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

stayed for a week,, staff excellent activities every day with Nicole, room was comfortable for 4, close to wharf and so many things to see and do highly recommend for first time stay in Boston everything walkable and wharf is very close.

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the five-star feedback on Marriott's Custom House! It is terrific to see you found your stay top-notch due to the service from associates like Nicole and comfortable room, among other highlights. We look forward to welcoming everyone back on future getaways to Boston! More 

Dublin, Ireland
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 3 super nights as guests. The suite we had was simply excellent, top class. Breakfast was fine, the games room an added bonus. The staff were excellent, possibly the most friendly I`ve encountered at a big city hotel couldn`t have been better, handly for all "tourist" stops. Highly recommended.

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your five-star review, Noel! We are delighted your three night stay at the resort was accommodated by helpful associates, a comfortable villa, and fun game room. We look forward to having you all again at Marriott's Custom House soon! More 

Sandy, Utah
Level Contributor
230 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a Marriott Vacation Club resort....not really a "hotel" although anyone can book. It is right in the heart of the financial district and close to almost everything you want to see. All areas are easily accessible by the subway. Staff is excellent and they go out of their way to help. Activities are great

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hello Rick & Sue! Thank you for the five-star feedback on Marriott's Custom House. It is terrific to know you enjoyed your overall experience due to the above & beyond service from associates and the activities. We look forward to hosting you on future visits to Boston! More 

Carlsbad, California
Level Contributor
93 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

a great location, walk to fanuil hall and north end restaurants......we had a large suite with a marvelous view of the city. The staff was so helpful, gave us some good tips on walking tours and finding our rental car office which turned out to be just two blocks from our hotel.

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hi Jim! Thank you for your five-star review. We are excited to find your stay exceeded expectations as a result of the spacious room and accommodating service from associates. We look forward to hosting you both again at Marriott's Custom House! More 

Overland Park, Kansas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent 3 nights here and wish I could have stayed longer. Room was fantastic and the location was perfect. Staff was very friendly and helpful. We also had a great view from the 18th floor. Stay here and you won't be disappointed

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the five-star TripAdvisor feedback on Marriott's Custom House! It is thrilling to read expectations were exceeded during your recent stay with family mentioning the overall room, views and service as standouts. We look forward to serving everyone on future getaways to Boston! More 

Kansas City, Missouri
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We gathered our sons and their families in Boston at the Custom House. It was perfect. There were ten of us and four were under 5 years old. The staff went out of the way to get us all on one floor, three suits. Friendly and helpful they were. The consierge got us a table set aside at a place... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the five-star feedback on Marriott's Custom House! It is exciting to see you found the resort perfect for a family getaway because of the above & beyond service from associates and the views. We look forward to hosting everyone on future Boston stays for years to come! More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Honestly best hotel in boston for families. Two rooms with kitchenette was great. Perfectly located with Quincy Market, Aquarium, North End (little italy area), and Boston Harbor Cruises all within walking distance. Only draw back is not much to do at the hotel however you really dont need to with everything so close. Great irish bar, Black Rose, across the... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review, Dave! We are glad you found the resort to be perfectly located by your family's top destination spots white visiting Boston. We look forward to having you all again at Marriott's Custom House! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We absolutely loved this hotel! The location was wonderful! The hotel was beautiful! There was slight noise from near by Quincy market in the evening, but nothing I wouldn't expect from staying in a city! I had a wonderful experience and I will stay here every time I visit Boston!

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your five-star review, Danielle! It is wonderful to know your time at the resort during your visit to Boston was comfortable and conveniently located by local attractions. We look forward to hosting you both again at Marriott's Custom House! More 

Columbus, OH
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband, mother, grandmother, and I stayed at the Custom House for a week in late July. I had stayed at the Custom House previously, and they did not disappoint this second time! Check-in was efficient and we were given a nice suite with views of downtown and the Harbor. One problem: my grandmother likes/insists on the views of Fanueil... More 

Was this review helpful? Yes
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are pleased your time at the resort was accommodating, with a wonderful villa, efficient and friendly associates, and a close location to Quincy Market, Old State House and the aquarium. We look forward to having you for another fun-filled family trip to Custom House! More 

New York, USA
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Convenient to long wharf, Quincy market, Faneuil hall, the aquarium and some of the best of Boston. Plenty of space for our family of four to spread out and relax between sightseeing. Rooms are quiet and have a sink, small refrigerator, and microwave. Magnificent views despite the facade renovations. Only thing we didn't enjoy was breakfast. Food was stale and... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are delighted you and your family enjoyed coming back to your spacious villa with a view after a day spent sightseeing in Boston. We look forward to having you all for another fun vacation to Custom House! More 

Questions? Get answers from hotel staff and past guests. Ask a question

514 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (275)
Viewed
Hotel & grounds (79)
Viewed
Room/suite (69)
Viewed
View from room (33)
Viewed
Family/play areas (2)
Viewed
Bathroom (5)
Viewed
Pool/beach area (3)
Viewed
Dining (2)
Viewed
Other (82)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (179)
Viewed
Amenities (29)
Viewed
One Bedroom Villa (89)
Viewed
Restaurants and Bars (17)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (60)
Viewed
Room/suite (20)
Viewed
Hotel & grounds (20)
Viewed
Other (20)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Boston hotels
Boston Harbor Hotel
#2 of 82 in Boston
4.5 of 5 stars 1,375 reviews
South Boston
Seaport Boston Hotel
Seaport Boston Hotel
#1 of 82 in Boston
4.5 of 5 stars 2,995 reviews
Show Prices
Show Prices
Show Prices
North End
Boston Marriott Long Wharf
Back Bay
Courtyard by Marriott Boston Copley Square
Downtown
Omni Parker House
Omni Parker House
#36 of 82 in Boston
4.0 of 5 stars 4,983 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay