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Marriott's Custom House

#9 of 82 Hotels in Boston
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3 McKinley Square, Boston, MA 02109
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609 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, USA
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Convenient to long wharf, Quincy market, Faneuil hall, the aquarium and some of the best of Boston. Plenty of space for our family of four to spread out and relax between sightseeing. Rooms are quiet and have a sink, small refrigerator, and microwave. Magnificent views despite the facade renovations. Only thing we didn't enjoy was breakfast. Food was stale and... More 

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Laguna Niguel, California
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Arrived on October 31st – Halloween 2014 – Spent a week long vacation in Boston at the Marriott Custom House. Reception was very warm, welcoming and accommodating. We were very pleased with the Marriott Custom House outstanding location, the historical building and our accommodations. We had a one bedroom unit with a fabulous harbor view, kitchenette (small refrigerator and sink),... More 

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EL PASO, TEXAS
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

its a timeshare place but also a hotel pros: villas are nice, 1 separate bedroom, can get some great views, bldg. has an observation deck ( temp.closed rite now) see pics. also friendly staff cons: no swimming pool, not sound proofed very well ( traffic, ships, ppl yelling outside can be heard from the highest floors, But if ur looking... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review! We are pleased you enjoyed your time in Boston while staying at Marriott's Custom House. We hope you will return again soon! More 

Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, close to everything. Spacious rooms with a separate living room & kitchenette. With so many great restaurants nearby, you don't need a full kitchen. Close to Faneuil Hall, Quincy Market, the North end, Aquarium, boat services to the Boston Harbor Islands & more... Love the old building, unfortunately the top deck was closed for renovations and we did... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review, Crystal! We are happy to hear you enjoyed your stay at Marriott's Custom House while visiting Boston. The observation deck will be open again later this year and we do hope you will have a chance to come back to experience it. More 

Merrimack, New Hampshire
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you enjoy staying in well maintained historical buildings in the center of historical areas then the old Customs House is for you! This early "skyscraper" in Boston was once one of the many customs houses in every port city in the Colonial United States. Here civil servants collected tariffs on incoming foreign goods to fully fund our fledgling federal... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your five-star review, Wayne! We are delighted you are familiar with the history of the resort's building . We look forward to having you for another wonderful historic vacation again at Marriott's Custom House! More 

D.C. Suburbs
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We loved this place! In Boston for the first time, we could not ask for a better location. Walking distance to just about everything. The building is undergoing renovations but they are being handled extremely well. The room had a great view of the harbor and the staff (and in particular the concierges). We're fantastic. Having kitchenette is a big... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are pleased your well-appointed villa was perfect for enjoying breakfast in and taking in the beautiful view of the harbor. We look forward to having you for your next Boston adventure at Custom House! More 

Boston, Massachusetts
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An historic building, redone as a Marriott timeshare property. They often offer the rooms to general public as well. It is not a standard hotel, but is a great choice. It's location near the North end and Faneuil Hall ifs very convenient. The property is well maintained, and each room is really an apartment. Very comfortable for a couple, our... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are happy the resort was positively unconventional, with beautiful views of Boston from the observation deck and comfortable accommodations inside the historic building. We look forward to having you again at Custom House! More 

Salmiyah, Kuwait
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the place to stay in Boston. The location is excellent, right off Quincy Market and across the street from the Duck Tours and Aquarium. Everything is walking distance. The rooms are one bedroom suites, which are spacious. The service was excellent, and the hotel is in a historic building which is very beautiful and also give a great... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We appreciate your five-star review of Marriott's Custom House! It is wonderful to hear you and your family had a great time exploring the local Boston area and the villas were spacious and well-appointed. We look forward to having you all again on your next trip to Boston! More 

Westfield, New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited Boston for July 4th weekend and reserved three night at the Custom House. We loved everything from the staff, location, amenities and architecture. We were a five minute walk to Faneuil Hall, the Freedom Trail, Boston Aquarium, Legal Seafood and many other shops and restaurants. It's less than a ten minute taxi ride from South Station if you... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review of Marriott's Custom House! We are pleased you and your family enjoyed exploring historic Boston during your visit on Fourth of July weekend. We look forward to having you for a beautiful view of the city during your next stay at Custom House! More 

Windermere, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wish I was an owner here... The hotel itself is amazing, rooms have everything you need. The beds are just right and the view from the rooms have fantastic views over Boston. We drove here from Florida and a The Custom house was very easy to find and the valet guys are friendly and helpful. Staff here are the friendliest... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review, Kelly! We are delighted you and your family had a wonderful time sightseeing and enjoying the fiddle players while at the resort. Thanks for the shout out to Karen and Matthew! We look forward to having you again at Marriott's Custom House! More 

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