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Marriott's Custom House

3.5 of 5 3 McKinley Square, Boston, MA 02109
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#14 of 77 Hotels in Boston
496 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Marriott's Custom House
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Marriott's Custom House
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496 reviews from our community

Traveler rating
    327
    136
    10
    12
    11
See reviews for
197
146
14
43
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Boston
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I'm so conflicted with this hotel, and here is why: Pros: Beautiful views, overall nice rooms. Location is perfect for launching to sites and exhibits around city. Cons: Can't choose room, have to hope for the best. Noise level. Lack of proper room service. Full review: Firstly, i'm a Boston Native. My entire 38 years. I've stayed at many nice... More

Was this review helpful? Yes 1
Birmingham, Alabama
Contributor
12 reviews 12 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were fortunate enough to secure reservations at the Custom House for our 25th wedding anniversary. From the moment we walked in the door we were treated like royalty. We have never stayed at this Marriott property before but we will definitely be back! When we checked in Barbara made sure our preferences for a high floor room with a... More

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Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Top marks all round. World class hotel. Amazing views from observation deck. Really not much to say except everything is spot on. Really looked after us. Really liked the friendliness of the Manager on the day of our checkout. Also great fun in the games room killing time. Had some laughs around the pool table. Well done guys Thank you

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vestal, ny
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We come here early fall each year for our anniversary. Miki at the front desk was warm, friendly and professional upon our arrival this visit. Our rooms were fresh, clean and on the floor we requested. There is not one negative comment we can make about the Custom House, from the doorman to the sweet cleaning staff. We would not... More

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Kansas City, Missouri
Top Contributor
125 reviews 125 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I came here for our 45th wedding anniversary and it was just what we wanted. We requested a room with a harbor view and we had one in room 1003. The rooms are suites with a fridge and microwave. There is some street noise but that is typical in a big city hotel. Cannot say enough about... More

Was this review helpful? Yes 1
Key Biscayne, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great place to stay when traveling with family. Rooms have microwave, small fridge, plates, utensils etc. sitting area. Everything is very clean. Staff is very nice. This hotel made out traveling experience very comfortable since we were traveling with a baby.

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Newport Beach, California
Top Contributor
67 reviews 67 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just got back from our stay at Marriott's Custom House and it was great. The location can't be beat and the staff was so accomodating and nice. We stayed 2 nights in a 1 bedroom suite and it was very nice-spacious and clean with stocked amenities. It was nice having a separate bedroom and a free laundry room. Walking... More

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Troy, MI
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked this place base don the reviews. I was surprised by the amazing location (near Faneuil Hall), the size of the unit (spacious) and the beautiful views of the harbor. The staff were friendly and the room was clean. I would definitely stay here again.

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago

Great location. However very poor front desk employees and very poor front desk manager. We were not treated well as loyal Marriott guests. Very confrontational to me and my family. I was shocked. Do yourself a favor and book elsewhere. Trust me don't stay here.

Was this review helpful? Yes
Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review of Marriott's Custom House. We are sorry to hear about the service you received at the front desk and would like to learn more about your experience. At your earliest convenience, please email us at customer.care@vacationclub.com with your preferred method of contact and include your TripAdvisor Username. As an alternative, you may reach us... More

Peabody, Massachusetts
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Marriott property is one of my favorites in Boston, the beautiful craftsmanship and history of the building is breathtaking. You will be relieved to find that even though the building is dated, the rooms are very well kept, clean, and comfortable. The staff is very helpful and embraces the reason why I refuse to stay anywhere but Marriott.

Was this review helpful? Yes 1
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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Priceline, Tingo, Travelocity, Odigeo and Hotels.com so you can book your Marriott's Custom House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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