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Marriott's Custom House

3.5 of 5 3 McKinley Square, Boston, MA 02109
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#14 of 77 Hotels in Boston
497 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Marriott's Custom House
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Marriott's Custom House
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497 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fullerton, California
Top Contributor
51 reviews 51 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our second stay at this Marriott property. The location is both historic and fantastic, an easy walk to several attractions. Our one bedroom unit was comfortable and the daily room tidy up was appreciated. If you're there, do check out the views, both day and night, from the observation deck. As already mentioned, this is a historic building,... More

Was this review helpful? Yes 1
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm so conflicted with this hotel, and here is why: Pros: Beautiful views, overall nice rooms. Location is perfect for launching to sites and exhibits around city. Cons: Can't choose room, have to hope for the best. Noise level. Lack of proper room service. Full review: Firstly, i'm a Boston Native. My entire 38 years. I've stayed at many nice... More

Was this review helpful? Yes 2
Birmingham, Alabama
12 reviews 12 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were fortunate enough to secure reservations at the Custom House for our 25th wedding anniversary. From the moment we walked in the door we were treated like royalty. We have never stayed at this Marriott property before but we will definitely be back! When we checked in Barbara made sure our preferences for a high floor room with a... More

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15 reviews 15 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Top marks all round. World class hotel. Amazing views from observation deck. Really not much to say except everything is spot on. Really looked after us. Really liked the friendliness of the Manager on the day of our checkout. Also great fun in the games room killing time. Had some laughs around the pool table. Well done guys Thank you

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vestal, ny
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We come here early fall each year for our anniversary. Miki at the front desk was warm, friendly and professional upon our arrival this visit. Our rooms were fresh, clean and on the floor we requested. There is not one negative comment we can make about the Custom House, from the doorman to the sweet cleaning staff. We would not... More

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Kansas City, Missouri
Top Contributor
125 reviews 125 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I came here for our 45th wedding anniversary and it was just what we wanted. We requested a room with a harbor view and we had one in room 1003. The rooms are suites with a fridge and microwave. There is some street noise but that is typical in a big city hotel. Cannot say enough about... More

Was this review helpful? Yes 1
Key Biscayne, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great place to stay when traveling with family. Rooms have microwave, small fridge, plates, utensils etc. sitting area. Everything is very clean. Staff is very nice. This hotel made out traveling experience very comfortable since we were traveling with a baby.

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Newport Beach, California
Top Contributor
68 reviews 68 reviews
29 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just got back from our stay at Marriott's Custom House and it was great. The location can't be beat and the staff was so accomodating and nice. We stayed 2 nights in a 1 bedroom suite and it was very nice-spacious and clean with stocked amenities. It was nice having a separate bedroom and a free laundry room. Walking... More

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Troy, MI
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked this place base don the reviews. I was surprised by the amazing location (near Faneuil Hall), the size of the unit (spacious) and the beautiful views of the harbor. The staff were friendly and the room was clean. I would definitely stay here again.

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 of 5 stars Reviewed August 22, 2014

Great location. However very poor front desk employees and very poor front desk manager. We were not treated well as loyal Marriott guests. Very confrontational to me and my family. I was shocked. Do yourself a favor and book elsewhere. Trust me don't stay here.

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Ryan N, Corporate Customer Care Manager at Marriott's Custom House, responded to this review

Thank you for your TripAdvisor review of Marriott's Custom House. We are sorry to hear about the service you received at the front desk and would like to learn more about your experience. At your earliest convenience, please email us at customer.care@vacationclub.com with your preferred method of contact and include your TripAdvisor Username. As an alternative, you may reach us... More

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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Priceline, Odigeo and Tingo so you can book your Marriott's Custom House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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