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Marriott's Custom House

3.5 of 5 3 McKinley Square, Boston, MA 02109
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Certificate of Excellence 2014
Marriott's Custom House
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Marriott's Custom House
Marriott's Custom House
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541 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
87 reviews 87 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Difficult to find another place with the same history and the same charming character, the Custom's house offers a selection of suites that are both extremly confy and definitely unique. While the tower structure penalises the space available at the lobby level, the bar area on the first floor is pretty decent size and highly recommended. I cannot give the... More 

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Larchmont, New York
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great way to start and end your day in this fab city. Everyone was very helpful and friendly at this hotel. The building is a beautiful historical site. The location couldn't have been better. The view from the observation tower is unbelievable. Public transportation is close. We took a trolley tour and used that for some of the... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We are pleased to be your home-away-from-home in Boston! Thank you for your TripAdvisor review and please visit us again soon at Marriott's Custom House. More 

Indianapolis, Indiana
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

My parents had a great stay at this hotel. Because of their feedback we decided to stay here for the Boston Marathon two years in a row (with multiple rooms). We just LOVE this place. Check-in is easy. The rooms are all a little different - some are larger, some have better views, but we have not had a problem... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

On behalf of all Marriott's Custom House associates, we thank you for your five-star TripAdvisor review. We look forward to hosting your family again on your next trip to Boston! More 

Milwaukee, Wisconsin
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed a week (traded our timeshare week to stay here) in a 1 bedroom. There were 5 of us (3 kids) and it was a little cozy, but do-able. We had a rollaway bed and our boys shared the pullout couch. The place was clean and the view was amazing. The location is great, and the history of the... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hi Kathy and thank you for the five-star TripAdvisor review of your family vacation to Marriott's Custom House! It is terrific to read you found the resort special and enjoyed your week overall because of the view and activities. We look forward to greeting you on a future visit! More 

Manhattan, Kansas
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here over spring break, 2014, and it worked out great. There is a subway stop from the airport just across the street and two others for different lines within 4 blocks. A block away is a block long market of eating places, not fine dining but chowder, pizza, ice cream, Asian food, etc. The Custom House is a... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the five-star TripAdvisor review of your family visit to Marriott's Custom House! It is terrific to learn you all enjoyed your stay because of the both well-decorated and comfortable room. We look forward to hosting you again! More 

Manchester, New Hampshire
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Oh My what a great time we had Christmas and New Years eve at the Marriott Custom House so much to do in the area and all walikng distance, the accommodations are phenomenal interresting historic tour of the building is done weekly the staff is very friendly and attentive. The rooms are like home. we love playing pool in the... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for joining us over the holidays, Cindy! We appreciate your five-star review and look forward to your next visit to Marriott's Custom House. More 

Cranston, Rhode Island
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is beautiful and historic. Rooms are great. Front desk staff was great, we showed up early and they offered to hold our bags and call us when our room was ready. Christel at the bar was great! Before you go to bed, stop at the bar and say hi to Christel.

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for your review and kind words for Christel! We are pleased you had a wonderful visit and look forward to welcoming you back to Marriott's Custom House. More 

Nolensville, TN
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Custom House is a one of a kind fabulous experience - a marvelous hotel, combined with an historic icon, with world class views and location. The service staff was very friendly, helpful and knowledgeable. Room was very clean and comfortable, the bed and pillows top notch. Very good on site amenities, with lots of transportation options at your finger... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I spent 3 beautiful nights at the Marriot Custom House in the heart of Boston December 28 - 31 2014. The room was very large and very comfortable. The beds were plush and comfy. The staff at the hotel were gracious and kind. The fresh baked cookies greeted your senses just before a welcome form the staff.... More 

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Dalton, Massachusetts
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Took a stay-cation in Boston the week of Thanksgiving. We live in western Mass and decided to trade into the Marriott when it became available on Interval International. We loved it ! Rooms, location, staff - everything was great. The weather was mostly good - Fanueil Hall one block away - Christmas tree lighting there one night - half price... More 

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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Hotels.com, Odigeo and Tingo so you can book your Marriott's Custom House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott
Hotel Style:
#9 Romantic Hotel in Boston
#10 Family Hotel in Boston
#26 Business Hotel in Boston

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