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Marriott's Custom House

3.5 of 5 3 McKinley Square, Boston, MA 02109
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Marriott's Custom House
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Marriott's Custom House
Marriott's Custom House
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549 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Custom House is a Vacation Club property that offers beautiful Boston city and harbor views from elegant one bedroom suites. The staff are so welcoming and efficient in all they do to make our stays pleasant beyond expectation.

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Palm Beach, Florida
Top Contributor
54 reviews 54 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

we arrived at the airport and figured we would save a few bucks and take the train, well after getting to the exit for the Clock Tower which was very easy, safe and cheap when we got to the ground level it was raining.... right in front of the door were several police officers, we asked where the clock tower... More 

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Cape Cod, Massachusetts, USA
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here with friends and had a wonderful stay. The best part was going up to the top to take in the view of the city. We were able to see the Christmas light show and hear the music. The view was worth the stay. The rooms were clean and the staff was very helpful. The location was perfect... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hi Melanie! Thank you for the five-star TripAdvisor feedback on your visit with family to Boston. It is thrilling to know you found your stay wonderful because of the view, well-kept room, and service-driven associates. We look forward to serving everyone again real soon at Marriott's Custom House! More 

Senior Contributor
49 reviews 49 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had reservations for three nights but only stayed one night. We had to change our reservations to fly to Amsterdam because of the snow storm. Our checkin was a breeze and our room outstanding. We had a room on the 19th floor facing the water. Our daughter with her husband and two young children used the room for the... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hey Mike! Thank you for the five-star feedback on your recent family stay. It is disappointing to know your trip had to be cut short as a result of weather concerns, however we are thrilled you found the check-in process efficient, room outstanding and the associates willing to go above and beyond to serve you and your family. We look... More 

Exeter, New Hampshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the most beautiful hotel I have EVER stayed in. Rich with history throughout the property. Thoroughly enjoyed my stay here from start to finish. Fabulous location in the heart of everything. Even better having a T station right outside the door. I would stay here again in a second! Unfortunately, I am not a Marriott Vacation Club member,... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Thank you for the five-star feedback on your getaway! Wow! We love to see reviews like yours as you describe Marriott's Custom House as the most beautiful resort you have visited because of your positive, overall experience. We look forward to hosting you both again on a future trip to Boston! More 

Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First, it has a great location. There is only 1 minute walk to the famous Quincy market and bunches of bars around the hotel. Second, good for travelers, five minutes drive to Boston South Station and 10 minutes drive to the Boston International Airport. Last but not least, it is Boston, everything is here. You can have a pleasant trip... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hey Edward! Thank you for the five-star review of Marriott's Custom House. It is exciting to know you count the resort among your favorite Marriott Vacation Club locations as you find it ideal for travelers. We look forward to welcoming you both back the next time you visit Boston, MA! More 

Rhode Island
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Checked in yesterday for 1 overnite using our MVC points. Used the valet parking service. $(40) Suites well appointed, great details in room, small kitchen area but very workable. Beautiful furniture. Looking for something to do while it snowed and Boston was virtually a ghost town we attended a tea talk in the Counting Room. Sampled teas, heard their history,... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hello Cynthia! Thank you for the five-star TripAdvisor review on your recent getaway to Boston, MA. It is fabulous to learn you found the resort a must-visit location when traveling to the area due to the both well-appointed suite including the kitchen area along with the overall attention to detail. We thank you for the recommendation and look forward to... More 

Belchertown, Massachusetts, United States
Top Contributor
54 reviews 54 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband has always wanted to stay the night here (he is originally from Boston) and we were in town for an afternoon Celtics game. We decided to stay overnight so we could enjoy watching the Super Bowl in Boston (good decision, it was a blast since they won!). We checked out the entire hotel although we didn't get a... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hello Christine! Thank you for the feedback on your recent getaway. Wow! It is exciting to read feedback like yours as you found Marriott's Custom House to perhaps be the best resort you have visited as a result of the comfortable bed and second-to-none service from the front desk and housekeeping associates. We thank you again for the kind words... More 

London, United Kingdom
Top Contributor
88 reviews 88 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Difficult to find another place with the same history and the same charming character, the Custom's house offers a selection of suites that are both extremly confy and definitely unique. While the tower structure penalises the space available at the lobby level, the bar area on the first floor is pretty decent size and highly recommended. I cannot give the... More 

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MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

Hi Germano! Thank you for the TripAdvisor review of your recent business stay! It is terrific to know you find the resort to be the most charming in the area due to it's comfort and uniqueness. We are sorry to hear about your experience with some associates and apologize for the inconvenience. Your encounter has been shared with the resort... More 

Larchmont, New York
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2015

What a great way to start and end your day in this fab city. Everyone was very helpful and friendly at this hotel. The building is a beautiful historical site. The location couldn't have been better. The view from the observation tower is unbelievable. Public transportation is close. We took a trolley tour and used that for some of the... More 

Was this review helpful? Yes 1
MarriottVacationClub, Corporate Customer Care at Marriott's Custom House, responded to this review

We are pleased to be your home-away-from-home in Boston! Thank you for your TripAdvisor review and please visit us again soon at Marriott's Custom House. More 

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Additional Information about Marriott's Custom House

Address: 3 McKinley Square, Boston, MA 02109
Location: United States > Massachusetts > Boston
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Marriott's Custom House 3.5*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Hotels.com, Hotwire, Odigeo and Tingo so you can book your Marriott's Custom House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott
Hotel Style:
#8 Romantic Hotel in Boston
#10 Family Hotel in Boston
#26 Business Hotel in Boston

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