I read all the reviews on Tripadvisor and there were plenty. The negative ones were mostly a year or two ago so I think those issues on the cleanliness and furnishings of the rooms have since been fixed by Marriott. Many complaints centered on the street noise floating up to the rooms. Although it freaks me out that customers note... more

I have stayed at many hotels in Boston, and this is the first one that I think is spending the money on. We had a nice one bedroom suite, that still had a nice view on the fourth floor. As far as suites goes it wasn't enormous, but the very high ceilings and nice decor still made it feel a... more

Stayed her in mid June on a family trip with our two 15 year olds and had a great time. The location is excellent right next to t Faneuil Hall, the nearby North end and the waterfront. The bar in the building has friendly bartenders that are locals that will tell you about the area. The concierge staff was very... more

My family just came back from a 5 days trip to Boston. We have been staying at this hotel once a year for over 10 years. We are a family of 5..Mom, Dad, 2 teens and a younger child. There is plenty of room for all of us. Each suite (all rooms are suites) has a mini fridge, microwave, sink,... more

After reading the many positive reviews, I booked the Custom House for 2 nights. They upgraded me to a junior suite on the first floor (102). The suite was quite noisy with the subway under the building and the streets outside. In addition, the cleaning crew used a heavily scented fragrance that was obnoxious. Since I could not open the... more

Just returned from a week stay at the Custom House with my husband and 9-year old son. Our room on the 9th floor had a terrific view of the waterfront - just fabulous. The concierge and the ENTIRE staff always had a smile on thier face and said hello - even when they were in the middle of a private... more

I am very happy I found this hotel. Stayed for 3 nights and would have liked to stay more. Great location. Right across lots of restaurants, bars and shopping. Rooms are really big and very comfortable, with great king bed in the bedroom, a very good sofa-bed in the living room and a table with chairs. I stayed there with... more

I highly recommend this hotel. It is beautiful inside and out. I was VERY happy with our accomodations. Boston is a lot like NY in the way of hotel rooms - SMALL. However, the Custom house is an all suites hotel so each room has a kitchen, living room, dining area and separate bedroom. This is VERY hard to come... more

Upon arriving at the Custom House, we were promply greeted by the gentleman working behind the desk. Regretfully, I forgot his name, but he was wonderful! We were told that we were upgraded to one of the four (4) "Presidential" suites way up top. I was pleasantly surprised. We did valet park for $38/night and never moved the car. We... more